Tareq J.
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Customer Reviews for Strand Freight Systems Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Strand Freight Systems Inc
Jose L.
Everything went smoothly From pick up to drop off.
Athol I.
Take your own USB plug to go into the cigarette lighter so you can charge your phone or electronic devices. Be aware the truck is advertised as water repellant, not water proof. I drove interstate through 4 hours of rain and there was a minimal amount of water on the truck floor. I would advise to elevate mattresses above the floor. Even if it is sat upright on a plank of wood. For me there was no damage and only a little dampness to the bottom of a couple of boxes and mattresses. Very pleased since I was aware the truck is not waterproof. Check the weather as this may be a factor.
Philip H.
Little signage, hard to find
Jennifer L.
The self service check in was very long
dyan G.
They did not have a trailer ready at the location I reserve a month in advance. I had to travel 20 away to another location to pick a trailer up. The man who hooked up the trailer did not know what he was doing and left wires dangling so I ended up with no working lights on the trailer from South Carolina to Cape Coral Fl. witch caused my travel time restricted to day time driving only. It was a nightmare. Took my much longer to get where I needed to be.
Shawn D.
Thank-you to a good manager
Latanya M.
The dollie was not in the truck I had to go to another location to pick up dollie which delayed my move.
April H.
Still waiting on my credit.
Donna T.
nothing really the gentleman that answered the phone was always very nice and accommodating answered all my questions for me. I would highly recommend using this location and I would also use them again ty
ALBERT D.
The guy recived me was very cool and helpful
Dwayne J.
Good service
Roshuan T.
The lock on the back of the truck was stuck so I couldn't use it. Someone was supposed to be at the location to check the truck out with but nobody was there.
Barry T.
I was assigned this location although another one was more convenient. I understand that isn't where the trailer was but this location was only open until 4pm and I needed a later pick up (like the location i originally chose).
Lizzette Q.
1st of all you're charging me for equipment that wasn't even found in the truck & I called Uhaul Customer service 3 times asking where the equipment was & they told me I would recieve A credit for the Dali and the pads not being in the truck as well as a credit for the huge inconvenience which I don't see on this receipt that you're providing me! you're still charging me for something that you did not give me such as the Dolly and the Furniture pads along with rental fees for the equipment? Please refund me the appropriate amount and I would greatly appreciate a credit for the huge inconvenience that you caused me By wasting one hour of moving people that I hired waiting for me to get there because I had to call uhaul several times to find out where equipment was & having to move furniture & appliances without the Dolly and the furniture pads was extremely inconvenient!! I even broke my refrigerator & scratched up my furniture by not having the Dolly!! I would not recommend this place to anyone unless I receive some kind of compensation.
Benny T.
They can stay open past 1 p.m. every other location is open till 7 p.m. and they are not.
RADCLIFFE Q.
Assisted me with parking the trailer.
Alexander Q.
He gave me a price for 20 miles. He told me that when you turn in the truck we'll see how many miles were used. I tuned it in only using 14 miles and I paid the same price . I used on 2 gallons of gas , which is only 2.49 a gallon. He charged me $14. 00 ! What a rip-off!
Max G.
It was a very strange location that did not feel safe. I would never recommend anyone pick up a uhaul from here.
wesley L.
U haul customer service is a garbage . My pick up location got changed and nobody called or email me to notify me and when i called and asked the representative why she gave me a silly excuse that y haul was closed when i put the order in the night before but they opened at 7 am today . i went to the inmitial location by 9:30 am and the only way i knew they had changed the location was because i called u haul customer service . All the representative said was that there is nothing she can do about it unacceptable bad customer service.
Bonnie G.
I reserved a 15 foot truck to pick up in Edison NJ at 630pm on Oct 27. The drop off was Glen Rock. Three hours before i was to pick up the truck i received a text that the location changed but more importantly the truck was now only 10 foot. I was furious and I am still furious. I wasted 5 hours trying to get what i needed I am appalled. The agent said that you can change this 24 hours in advance - which still would have been bad but 3 hours prior? They finally found one 30 min from my house and i had to pay an additional $8 in tolls because it was so far from my house. I want that taken off of my bill.
Reed W.
Location of pickup changed the day before pickup to a location 20 minutes further away. This location DID NOT have the equipment which I had ordered and pre-PAID FOR available. I spent more than an hour on the phone with customer service, multiple errors from CS agents resulted in disconnections. Finally told to drive the truck to another location to try to get equipment. Told by employees at Elizabeth location that they couldn't give me equipment I had paid for. I had to buy furniture pads out of pocket. NEVER received any dollies. Almost ruined my move entirely. I am very very very dissatisfied with my uhaul experience. I deserve a refund AT LEAST for the equipment which I never received and the pads I had to buy out of pocket. This is truly unacceptable service from a well-established company.
Mohamed W.
It was nobody there
ANISSA W.
make sure trucks are cleaned along with tow equipment also make sure things are not broken as i will never rent a uhaul again
LUIS C.
Great
Tracy W.
The Uhaul rep at this location provided excellent customer service and was very professional. With rent from this location again.
Renee W.
Very personable and pleasant office manager
DAVID M.
Reliable Location pleasant to deal with. Thank you!
lillian P.
Give Mr. Leed a raise! Great customer service. Wouldn't change a thing.
PATRICK H.
The location was closed at the time the truck was due. the person who received the truck entered the late time. As a result I was charged an additional fee. Luckily when I called customer service, Michelle was very friendly and assisted with resolving this matter.
NICANOR V.
Have more rental options(types of moving vehicles)
Darnetta C.
The customer service was excellent. I was pleased with the way he communicated the information. I would definitely recommend to my friends if needed.
Shirin Q.
Make sure the vehicle is clean of debris and trash. Overall, the vehicle operated well.
JON CARLO C.
Location was fine but I will absolutely never use U Haul again. You canceled two of my reservations, one being the day before I moved and cost me hours of time at work trying to scramble for an alternative. The customer service suggesting I should drive 20 miles away for a truck and not accomodate me to make it a one way trip and drop at a location near my new home is just terrible. I then got stuck with a truck 9 ft less than I originally requested. I rather pay more the next time then deal with this ever again.
FRANCESCO C.
Nice Staff.
Francesco C.
Always pleased to rent from this location.
Charlene D.
I was not happy once My truck was returned and I went to pick up my receipt. I think this location employees are very deceitful and got over on the gas charges to me.
JAMES B.
We were pleased that we could rent a van at such short notice, from this location. The manager was very helpful and thorough.
FRANCESCO C.
No problems whats so ever.
Francesco C.
Simply good!
MARIA C.
everything was perfect
ILAN S.
Easy in, easy out
Solita S.
so much easier than expected
FRANCESCO C.
Great customer service
Nicole M.
The customer service at this location was excellent. Very helpful and very friendly. Would absolutely recommend to others as well as use again.
NORBERTO C.
24/7 convenient drop-off
NORBERTO C.
They let me park my car on the lot so I can pick it up upon my return late at night.
Ilan S.
Easy in / Easy out I could park my car with them for the day.
Ilan S.
Repeated happy customer
ILAN S.
Pleasant and quick to deal with.
ILAN S.
They went the extra mile on my behalf.
Ilan S.
Service person was nice & helpful.
eric S.
location was fine. Truck was a bit of a disaster. Brakes need servicing. Truck made some awful noise every time you shut it off.
ARNOLD M.
Overall a great experience. Would use again.
SAMUEL S.
I was highly imprrssed by the quick response time I was meticulously processed for the paperwork and got access to the van at the 5 W Shelton Terrace, Hillside. Thank you boss and your enviable staff.
william G.
I was so glad to find out that it was so close to my house. The customer service rep. was amazing . He went above & beyond in providing exceptional service.The truck was clean,full of gas and i was out of the rental office in no time!
Christie B.
your "day before" call system needs considerable work. we received a call at 5pm on a sunday to pick up a truck very late the next day at a location far away, and there was no way to speak to anyone at Uhaul to address the issue. Your satellite locations are well staffed and helpful. your central office's management and logistics has real issues. not sure I"ll use UHaul again and I have used your company faithfully for over a decade.
Valerie T.
Nothingmy experience was outstanding..
Dennis J S.
On 4/25/14 I attempted to rent a trailer in Wareham, Ma. and was unable to take it due to the fact that a wire was broken and the right brake light and right signal light would not work. For safety, the staff would not allow me to take it and that is understandable. Within an hr, they had it fixed, but it was too late for me to use the trailer and I returned home, a 4 hour drive in EACH direction. On 5/2/14 I picked up a trailer at the above location. They were ill prepared to move the trailer into position so I could hook my truck to it(they used a forklift to move it) and NEVER asked to check and see if the lights worked which they didn't! I left with the trailer and went to a local equipment store and got a set of lights that I will now bring with me should I ever rent another U-Haul trailer. Although the rental store in Wareham(don't have the name of it) had an issue with the lights and I couldn't take the trailer, they were VERY NICE and helpful and called me soon after I left to let me know I could take the trailer if I so chose. A much better operation! Strand Freight ? The receptionist seemed to be the only competent person in the place.
CESAR T.
I had a terrible customer service dropping the trailer off. The customer service person couldn't provide concrete information of this location. Upon arrival there was no information as to where to leave the trailer. I have yet to confirm that they received the trailer from this location.
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