My first time is fine. I got experience for next uhaul rent
Amir M
Customer Reviews for STR&SL Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location needs reliable parking. Otherwise it’s convenient for my area.
JESSIE BThe location is not really ideal but it all worked. It is a busy spot and not being clearly identifiable from the street as a U-Haul facility makes it difficult. This is especially so if you are returning a large truck or trailer. It all worked and the service agent was very good and helpful.
CINDY SThe mobile pickup process took 45 minutes because the app thought the truck was in the middle of the ocean and could not assess that we were in the right location. That was VERY frustrating.
Mary CVery nice and very friendly
nijail vMake self service pick up easier. Also, the dolly I requested was not in the truck. Had to go to another location and request a different dolly. Still got charged for the one that was not provided.
Salvador MExcelente servicio 👍🏼👍🏼
Miguel PGreat service
Michael DNO ISUES WITH RENTING NICE PEOPLE VERY GOOD SERVICE
WACLAW SEverything was fine and easy instructions.
Jessica TGood service
Manuel BThe place was very cold and dark. Didn't think anyone was there after yelling "Hello" loudly 3 times.
PAMELA SI had to call the 800 number because the app wasn't working
Paula WAll is good
VICTOR RImpossible to pick up and drop off. Van was dirty and dented. 1 hour hold to speak to someone.
Lisa GHad a car transporter. I called an hour before my appointment and they switched my pick up location without telling me All dirty with dirt One strap wasn’t long enough to go around tire Good thing I had a peice of staples at house to rig up something Went to another dealer to switch transporter but that was just as bad Finally after hour on the phone some came to hotel to fix it
JAMES MThe entrance wasn't marked very clear - I guess it's the nature of the location. There is a U-Haul in my town - had to go to Hillside to get a truck?? Not very convenient. The on-line process is pretty cool though. Sadly, it replaces human interaction.
Paul VI was impressed with how easy the process was. This was the first time I had used my hitch. The UHaul rep tighted bolts and inspected set up for me. He could not have been more kind or informative. Will definitely recommend UHaul and this location.
LORI LEquipment was in good condition but the rackets were damaged
MARCELO MCargo van a/c blow hot air.
BRUCE CDidn’t like where the office was located
JAHIA MOn a 95° weather this van had no ac. Also,figuring out on the site how to make uhaul recognize my location took quite a while
Sneor SNext time it would be nice to have the proper key in the lock box. After given the code I opened the box retrieved my key but key did not fit the vehicle, had to speak with a rep who stated they put the wrong key in the right box.
SANNY FGrate costumer service
Janoc GIs the best
Mamadou LEverything went smoothly From pick up to drop off.
Jose LTake your own USB plug to go into the cigarette lighter so you can charge your phone or electronic devices. Be aware the truck is advertised as water repellant, not water proof. I drove interstate through 4 hours of rain and there was a minimal amount of water on the truck floor. I would advise to elevate mattresses above the floor. Even if it is sat upright on a plank of wood. For me there was no damage and only a little dampness to the bottom of a couple of boxes and mattresses. Very pleased since I was aware the truck is not waterproof. Check the weather as this may be a factor.
Athol ILittle signage, hard to find
Philip HThe self service check in was very long
Jennifer LThey did not have a trailer ready at the location I reserve a month in advance. I had to travel 20 away to another location to pick a trailer up. The man who hooked up the trailer did not know what he was doing and left wires dangling so I ended up with no working lights on the trailer from South Carolina to Cape Coral Fl. witch caused my travel time restricted to day time driving only. It was a nightmare. Took my much longer to get where I needed to be.
dyan gThank-you to a good manager
Shawn DThe dollie was not in the truck I had to go to another location to pick up dollie which delayed my move.
Latanya MStill waiting on my credit.
April Hnothing really the gentleman that answered the phone was always very nice and accommodating answered all my questions for me. I would highly recommend using this location and I would also use them again ty
Donna TThe guy recived me was very cool and helpful
ALBERT DGood service
Dwayne JThe lock on the back of the truck was stuck so I couldn't use it. Someone was supposed to be at the location to check the truck out with but nobody was there.
Roshuan TI was assigned this location although another one was more convenient. I understand that isn't where the trailer was but this location was only open until 4pm and I needed a later pick up (like the location i originally chose).
Barry T1st of all you're charging me for equipment that wasn't even found in the truck & I called Uhaul Customer service 3 times asking where the equipment was & they told me I would recieve A credit for the Dali and the pads not being in the truck as well as a credit for the huge inconvenience which I don't see on this receipt that you're providing me! you're still charging me for something that you did not give me such as the Dolly and the Furniture pads along with rental fees for the equipment? Please refund me the appropriate amount and I would greatly appreciate a credit for the huge inconvenience that you caused me By wasting one hour of moving people that I hired waiting for me to get there because I had to call uhaul several times to find out where equipment was & having to move furniture & appliances without the Dolly and the furniture pads was extremely inconvenient!! I even broke my refrigerator & scratched up my furniture by not having the Dolly!! I would not recommend this place to anyone unless I receive some kind of compensation.
Lizzette QThey can stay open past 1 p.m. every other location is open till 7 p.m. and they are not.
Benny TAssisted me with parking the trailer.
RADCLIFFE QHe gave me a price for 20 miles. He told me that when you turn in the truck we’ll see how many miles were used. I tuned it in only using 14 miles and I paid the same price . I used on 2 gallons of gas , which is only 2.49 a gallon. He charged me $14. 00 ! What a rip-off!
Alexander QIt was a very strange location that did not feel safe. I would never recommend anyone pick up a uhaul from here.
Max GU haul customer service is a garbage . My pick up location got changed and nobody called or email me to notify me and when i called and asked the representative why she gave me a silly excuse that y haul was closed when i put the order in the night before but they opened at 7 am today . i went to the inmitial location by 9:30 am and the only way i knew they had changed the location was because i called u haul customer service . All the representative said was that there is nothing she can do about it unacceptable bad customer service.
wesley lI reserved a 15 foot truck to pick up in Edison NJ at 630pm on Oct 27. The drop off was Glen Rock. Three hours before i was to pick up the truck i received a text that the location changed but more importantly the truck was now only 10 foot. I was furious and I am still furious. I wasted 5 hours trying to get what i needed I am appalled. The agent said that you can change this 24 hours in advance - which still would have been bad but 3 hours prior? They finally found one 30 min from my house and i had to pay an additional $8 in tolls because it was so far from my house. I want that taken off of my bill.
Bonnie GLocation of pickup changed the day before pickup to a location 20 minutes further away. This location DID NOT have the equipment which I had ordered and pre-PAID FOR available. I spent more than an hour on the phone with customer service, multiple errors from CS agents resulted in disconnections. Finally told to drive the truck to another location to try to get equipment. Told by employees at Elizabeth location that they couldn't give me equipment I had paid for. I had to buy furniture pads out of pocket. NEVER received any dollies. Almost ruined my move entirely. I am very very very dissatisfied with my uhaul experience. I deserve a refund AT LEAST for the equipment which I never received and the pads I had to buy out of pocket. This is truly unacceptable service from a well-established company.
Reed WIt was nobody there
Mohamed Wmake sure trucks are cleaned along with tow equipment also make sure things are not broken as i will never rent a uhaul again
ANISSA WGreat
LUIS CThe Uhaul rep at this location provided excellent customer service and was very professional. With rent from this location again.
Tracy WVery personable and pleasant office manager
Renee WReliable Location pleasant to deal with. Thank you!
DAVID M