Customer Reviews for Strasser True Value
(U-Haul Neighborhood Dealer)

114 reviews

910 Southwest Blvd   Kansas City, KS 66103

(913) 236-9826

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(913) 236-9826

910 Southwest Blvd
Kansas City, KS 66103

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat-Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

You need to fix the U-Haul app to connect to the proper page When attempting to pick up a U-Haul via the mobile app. It does not work. This is the third time I've tried to rent a U-Haul with only the app and not using any personal interaction. I have never been able to get the application to work to pick up my U-Haul.

Mark S. 
Rating:
5.0

I was unaware that uhaul had trucks that don't have ramps. That was the whole reason I rented this truck and was very disappointed.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Meg C. 
Rating:
5.0

Customer did not leave a comment.

patrick W. 
Rating:
5.0

Customer did not leave a comment.

Vy L. 
Rating:
5.0

Very easy rental experience--I'd do it again.

Joel K. 
Rating:
2.0

Those attending at desk were preoccupied with other things and eating to even acknowledge my presence. They added extra charges for “safe move” without my permission or giving me a chance to decline. Truck was filthy. Upon return, the same inattentiveness. Seems like at least one of the 4-5 people behind counter could acknowledge a paying customer.

Tom P. 
Rating:
5.0

Very nice and clean location, fast service, would definitely use again.

Raymond G. 
Rating:
4.0

Customer did not leave a comment.

LATISIA H. 
Rating:
2.0

Someone added 19 miles to the mileage I was billed for. I am owed $15.01 for overcharged mileage. I have photo evidence of this theft by Uhaul.

JAMES S. 
Rating:
1.0

app is garbage. specifically the part where you have to upload pictures. also I rented from 9-5 but was charged for two days. what the hell

Kolton S. 
Rating:
1.0

Customer did not leave a comment.

MISTY H. 
Rating:
5.0

Customer did not leave a comment.

Gian C. 
Rating:
3.0

Customer did not leave a comment.

Brian R. 
Rating:
1.0

Charged me an extra 1.70 for no reason at all

JAY L. 
Rating:
5.0

You are excellent in your customer service. Keep it up.

Adeolu A. 
Rating:
5.0

very helpful service

JASON E. 
Rating:
5.0

This was great! I have never rented a U-Haul in my life, but this was really easy and pretty inexpensive.

Derrie M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
4.0

Customer did not leave a comment.

PEDRO Z. 
Rating:
4.0

Customer did not leave a comment.

PEDRO Z. 
Rating:
5.0

I had requested a couple of furniture dollys, but there were none available.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
3.0

The lights on the trailer did not work. However, I needed the dolly so..OK. The attendant took a picture of my drivers license on his personal phone. When asked if he was going to delete after the transaction, he said no. I had to fill out WAY to much info to rent the thing and as usual, it did not matter. So why ask

DANIEL S. 
Rating:
5.0

very fast and very clean! Thanks!

Claire J. 
Rating:
5.0

Nothing

JAMES B. 
Rating:
1.0

Organization with truck rentals and customer service is as bad as it gets.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Colleen E. 
Rating:
3.0

I needed after hours support at 10:00 pm for a return and the wait time was terrible to talk with someone. After traveling since 7:00 am, the last thing we wanted was to have trouble turning in our trailer. Our account wasn't showing the rental reservation..... Need more phone operators

KRISTINA S. 
Rating:
1.0

The workers were rude and barely talked to me while there I got stared at and felt unwanted honesty I spoke w manager told him how uncomfortable I was ,& once I dropped the truck back off I got hit with a cleaning fee from a leaf being left behind a leaf smh , hey talked so crazy to me I then called main office and a Rachel was even more disappointing y'all may need black staff bc so far the ones I ran into I would never rent a truck again

JA'LISA W. 
Rating:
2.0

Please provide me the receipt prior to sending me this feedback link. Thanks!

Micah O. 
Rating:
5.0

Strasser is a good place and the employee that aided us was a huge help. With that said, we had a terrible expierence with UHAUL as our original pickup place at the mailing center did not have the keys for our truck we had reserved earlier that week. They just told us to go to the location on main, where they said that they had to call around to try to find us a truck. We had to downsize from 15 to 10 ft and it took up a huge part of our morning. Don't think ill be using uhaul again

KORA W. 
Rating:
3.0

The employees are nice but the system seems a bit fiddly for them. It had to be rebooted twice to finally get the reservation entered. Then , I extended the rental, and the location called me telling me I was late, despite the extended reservation.

BOBBY R. 
Rating:
3.0

Customer did not leave a comment.

HOWARD C. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

Dena W. 
Rating:
1.0

The trailer it self was super dirty! Customer service was horriable when we picked up the trailer two employees could bearly connect the trailer and it was worse at drop off the employee then said we had to unhook the trailer are selfs if not they "charged a fee" it was so different to the expiernce we had two weeks ago at and actual uhaul place.

ALMA P. 
Rating:
2.0

When I reserved the van, the person was very helpful and polite. But when I picked it up it was a different person and they were rude and impatient. Not happy with that person at all.

EILEEN P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
5.0

Match your opening hours to reflect the location you are renting from.

JUAN A. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Nothing- quick and friendly!

Chris H. 
Rating:
1.0

Don't try to rent out a trailer that was paid for by customer prior to pickup. Don't send a trailer out on 900 mile trip w bald tires.

Lucas B. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

The cab of the truck was not cleaned after the previous user, and there were cigarette ashes and food debris on the dashboard and seats. The cab smelled strongly of cigarettes. The uhaul app also gave me an error message when I tried to check in and verify the current status of there truck (to mark pre-existing damages). The on-site employee was helpful and friendly but was unable to resolve the issue from their end. A Uhaul representative was not able to be reached by phone, so I had to forgo the inspection.

Johanna W. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Joey S. 
Rating:
5.0

The air conditioning in the truck was functioning.

NANCY H. 
Rating:
5.0

superb customer service and truck was clean, easy to drive, and perfect for moving boxes and furniture. I was very comfortable driving the truck snd the design made loading it easy. This was a great value !!

JOAN D. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
4.0

Fellow I interacted with for pick up wasn't exactly pleasant, but we got the job done.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

PAMELA B. 
Rating:
5.0

The customer service at the pickup location was excellent. I only wish that U-Haul would improve their notice to the customer when pick up locations change from that original origin during the original online reservation.

phillip T. 
Rating:
4.0

Customer did not leave a comment.

Gretchen E. 
Rating:
5.0

The sales associate (Tahitiana) was very nice and made the process run smoothly.

RENEE C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Sat for an hour trying to figure out how to virtually check in for the truck. The "Pick up Truck" button that the internet mentions everywhere was not an available option. Sat on the phone waiting for a customer service rep for 20 minutes and they didn't answer. Downloaded the app and it didn't help. Finally called the location and they said to come in.

Whitney H. 
Rating:
2.0

Customer did not leave a comment.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

CONNOR A. 
Rating:
2.0

It would be nice if you didn't double charge people then take forever to reimburse them

MIA R. 
Rating:
5.0

Although the truck was clean there was an unsafe amount of play in the steering and the drivers door would not fully latch without excessive force

BRYAN G. 
Rating:
4.0

Need to keep your trucks clean in a regular basis. Is just nasty to grab a van and be dirty

Bernardino B. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN O. 
Rating:
5.0

The staff were very helpful and made the rental experience relatively seamless.

WESLEY G. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
1.0

When I returned the truck I was told they would email me the bill. I called 3 times and still have not got the bill. I asked how much the bill is and was told 124.00. I then looked at what they charged and it was 143.00. they could not figure out the bill and had to call a u haul rep. They have NO idea of what they are doing. DO NOT rent from them! By the way I am still waiting for the bill to be emailed like they said it would be. I gave them 1 star because I had to in order to give my input. They get no stars from me

don B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great customer service! Everything went seamlessly. Thank you!

CHRISTINE C. 
Rating:
5.0

Very good staff and van.

Craig F. 
Rating:
3.0

Customer did not leave a comment.

MARSHALL D. 
Rating:
5.0

Na

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great service will rent again

Ashley A. 
Rating:
4.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

I love that Strasser is now a U-Haul location. It is so convenient. The staff member who helped us with the drop-off was very polite and helpful.

TINA A. 
Rating:
3.0

I was charged twice for one rental. Have called UHaul several times with no answer. I need someone to call me ASAP 816-529-5362

Matthew B. 
Rating:
3.0

Never received the dolly I requested. I was never reached out to when I requested to be refunded for it.

Brittany B. 
Rating:
1.0

I scheduled a 20ft truck for 6:30 am for Nov 1st and it wasn't there to be picked up. The True Value employee was very helpful in getting us a new truck but it was a 10ft at 9am. It was highly inconvenient and it threw the whole schedule off.

NATHAN H. 
Rating:
2.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Kristy H. 
Rating:
5.0

Customer did not leave a comment.

HAYDER T. 
Rating:
2.0

Customer did not leave a comment.

Colin H. 
Rating:
3.0

Policy around using a credit card AND contacting personal references. A bit overkill to disturb my friends and family during working hours, especially when a credit card was provided.. Secondly Customer service training perhaps? Unfortunately, I had a better experience with Budget in the past.

Montez W. 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

JULIO F. 
Rating:
5.0

Customer did not leave a comment.

LoWanda G. 
Rating:
4.0

Trucks. Needs service and and care.

GUSTAVO V. 
Rating:
5.0

Good prompt service with no issues.

Rick A. 
Rating:
4.0

Customer did not leave a comment.

Jean A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
1.0

many complaints about my experience and bill. i have also called customer service and every time the line is busy and i can't to anyone. I would like a phone call or email from customer services as soon as possible.

johns S. 
Rating:
3.0

There is only one kiosk for check in and check out here, so technical issues or long check outs can delay other customers.

Emmett H. 
No reviews have been submitted for this location.

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