Customer Reviews for Strasser True Value

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Strasser True Value

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MARSHALL D.
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Customer did not leave a comment.

DEBORAH G.
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Na

Thomas W.
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Customer did not leave a comment.

Robert M.
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Ashley A.
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Great service will rent again

Carlos B.
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Customer did not leave a comment.

TINA A.
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I love that Strasser is now a U-Haul location. It is so convenient. The staff member who helped us with the drop-off was very polite and helpful.

Matthew B.
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I was charged twice for one rental. Have called UHaul several times with no answer. I need someone to call me ASAP 816-529-5362

Brittany B.
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Never received the dolly I requested. I was never reached out to when I requested to be refunded for it.

NATHAN H.
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I scheduled a 20ft truck for 6:30 am for Nov 1st and it wasn't there to be picked up. The True Value employee was very helpful in getting us a new truck but it was a 10ft at 9am. It was highly inconvenient and it threw the whole schedule off.

Timothy E.
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Kristy H.
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HAYDER T.
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Colin H.
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Montez W.
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Policy around using a credit card AND contacting personal references. A bit overkill to disturb my friends and family during working hours, especially when a credit card was provided.. Secondly Customer service training perhaps? Unfortunately, I had a better experience with Budget in the past.

PAULA W.
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JULIO F.
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LoWanda G.
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GUSTAVO V.
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Trucks. Needs service and and care.

Rick A.
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Good prompt service with no issues.

Jean A.
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WILLIAM F.
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Chad S.
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johns S.
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many complaints about my experience and bill. i have also called customer service and every time the line is busy and i can't to anyone. I would like a phone call or email from customer services as soon as possible.

Emmett H.
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There is only one kiosk for check in and check out here, so technical issues or long check outs can delay other customers.

Yajaira Q.
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Customer did not leave a comment.

Daniel N.
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The truck was almost out of fuel and we ordered a king size mattress bag. The location didn't have any. Had to go to another U-Haul location for that. Truck smelled really bad on the inside and was beat up in the outside.

Jennifer A.
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Customer did not leave a comment.

Chris W.
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Computer systems were down so made the pick up take over an hour. Wasted a lot of my time just standing around waiting. I was in a hurry to pick up things from a unit and return home (3 hr drive) so it was very frustrating.

Andrew H.
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Customer did not leave a comment.

Paul C.
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STAFF WAS GREAT

Jan C.
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John R.
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alicia L.
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Susan W.
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The U-Haul website was a mess. The person helping me had to call twice during my setup for help. He had to reenter my application at least 6x to get it thru. This meant I had to respond my license photos at least six times. Through it all he was polite and persistent. The worst part was I had signed up online for a different trailer and it showed up on his computer differently, so we had to start over. Come on U-Haul. I was there an hour and a half.

Katrina O.
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Customer did not leave a comment.

Alphonse M.
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Very friendly staff!

Laura M.
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The truck parked in the same location

Stephanie B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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