Customer Reviews for Strasser True Value
(U-Haul Neighborhood Dealer)

58 reviews

910 Southwest Blvd   Kansas City, KS 66103

(913) 236-9826

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(913) 236-9826

910 Southwest Blvd
Kansas City, KS 66103

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Gretchen E. 
Rating:
5.0

The sales associate (Tahitiana) was very nice and made the process run smoothly.

RENEE C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

KURT K. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Sat for an hour trying to figure out how to virtually check in for the truck. The "Pick up Truck" button that the internet mentions everywhere was not an available option. Sat on the phone waiting for a customer service rep for 20 minutes and they didn't answer. Downloaded the app and it didn't help. Finally called the location and they said to come in.

Whitney H. 
Rating:
2.0

Customer did not leave a comment.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
5.0

Customer did not leave a comment.

CONNOR A. 
Rating:
2.0

It would be nice if you didn't double charge people then take forever to reimburse them

MIA R. 
Rating:
5.0

Although the truck was clean there was an unsafe amount of play in the steering and the drivers door would not fully latch without excessive force

BRYAN G. 
Rating:
4.0

Need to keep your trucks clean in a regular basis. Is just nasty to grab a van and be dirty

Bernardino B. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN O. 
Rating:
5.0

The staff were very helpful and made the rental experience relatively seamless.

WESLEY G. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
1.0

When I returned the truck I was told they would email me the bill. I called 3 times and still have not got the bill. I asked how much the bill is and was told 124.00. I then looked at what they charged and it was 143.00. they could not figure out the bill and had to call a u haul rep. They have NO idea of what they are doing. DO NOT rent from them! By the way I am still waiting for the bill to be emailed like they said it would be. I gave them 1 star because I had to in order to give my input. They get no stars from me

don B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great customer service! Everything went seamlessly. Thank you!

CHRISTINE C. 
Rating:
5.0

Very good staff and van.

Craig F. 
Rating:
3.0

Customer did not leave a comment.

MARSHALL D. 
Rating:
5.0

Na

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Great service will rent again

Ashley A. 
Rating:
4.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

I love that Strasser is now a U-Haul location. It is so convenient. The staff member who helped us with the drop-off was very polite and helpful.

TINA A. 
Rating:
3.0

I was charged twice for one rental. Have called UHaul several times with no answer. I need someone to call me ASAP 816-529-5362

Matthew B. 
Rating:
3.0

Never received the dolly I requested. I was never reached out to when I requested to be refunded for it.

Brittany B. 
Rating:
1.0

I scheduled a 20ft truck for 6:30 am for Nov 1st and it wasn't there to be picked up. The True Value employee was very helpful in getting us a new truck but it was a 10ft at 9am. It was highly inconvenient and it threw the whole schedule off.

NATHAN H. 
Rating:
2.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Kristy H. 
Rating:
5.0

Customer did not leave a comment.

HAYDER T. 
Rating:
2.0

Customer did not leave a comment.

Colin H. 
Rating:
3.0

Policy around using a credit card AND contacting personal references. A bit overkill to disturb my friends and family during working hours, especially when a credit card was provided.. Secondly Customer service training perhaps? Unfortunately, I had a better experience with Budget in the past.

Montez W. 
Rating:
5.0

Customer did not leave a comment.

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

JULIO F. 
Rating:
5.0

Customer did not leave a comment.

LoWanda G. 
Rating:
4.0

Trucks. Needs service and and care.

GUSTAVO V. 
Rating:
5.0

Good prompt service with no issues.

Rick A. 
Rating:
4.0

Customer did not leave a comment.

Jean A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
1.0

many complaints about my experience and bill. i have also called customer service and every time the line is busy and i can't to anyone. I would like a phone call or email from customer services as soon as possible.

johns S. 
Rating:
3.0

There is only one kiosk for check in and check out here, so technical issues or long check outs can delay other customers.

Emmett H. 
Rating:
5.0

Customer did not leave a comment.

Yajaira Q. 
Rating:
2.0

The truck was almost out of fuel and we ordered a king size mattress bag. The location didn't have any. Had to go to another U-Haul location for that. Truck smelled really bad on the inside and was beat up in the outside.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
3.0

Computer systems were down so made the pick up take over an hour. Wasted a lot of my time just standing around waiting. I was in a hurry to pick up things from a unit and return home (3 hr drive) so it was very frustrating.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

STAFF WAS GREAT

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Jan C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

alicia L. 
Rating:
4.0

The U-Haul website was a mess. The person helping me had to call twice during my setup for help. He had to reenter my application at least 6x to get it thru. This meant I had to respond my license photos at least six times. Through it all he was polite and persistent. The worst part was I had signed up online for a different trailer and it showed up on his computer differently, so we had to start over. Come on U-Haul. I was there an hour and a half.

Susan W. 
Rating:
4.0

Customer did not leave a comment.

Katrina O. 
Rating:
5.0

Very friendly staff!

Alphonse M. 
Rating:
4.0

The truck parked in the same location

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
No reviews have been submitted for this location.

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