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Kelly H
Customer Reviews for Strathroy Motor Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The brakes on the trailer didn’t work and it wasn’t realized until part-way through the mountains when we checked them and they were cold.
KEVIN CThe representative was friendly and helpful which made the rental process smooth and seamless. Will use again and recommend in the future.
Scott DI don’t think if I care for the location one way or another. The service was adequate. However the “self serve” pickup experience was terrible and the assistance I received from U-Haul support was useless. Pickup should not have taken me 45 minutes with half of that being on hold.
Graeme HThe agent took an extremely long time to process my rental
dale gCould be cleaner, and could use more than 1/4 tank to start. Staff was great. Price was decent considering it helped relocate my entire life in one go.
Ian VAs mentioned in comments during pickup, truck was not cleaned. We had to spend our own time cleaning the back of it out and by cleaning I mean we had a massive pile of debris, wiping inside down from spilled coffee and sticky cupholders etc. It was clear that the location manager or employees did not view or clean the vehicle themselves prior to us renting it as previous persons sunglasses were still on the dashboard.
Lance Wdidn't have an appliance dolly that I ordered and wasn't notified of such until pickup poor customer service with personnel at pick up and worse upon droppoff
Dan BAll’s good
Robert BEasy instruction to follow for drop off.
Jennifer Bbooked 6 weeks ago for pick up in London, called the day before to move pick up location 40 min past London, added 1.5 hours to my trip, they gave me milage but I HAD TO PAY EXTRA GAS. was less than helpful, rude take it or leave it.
ANTON VWhen making my reservation an added a furniture dolly and an appliance dolly. When I went to pick up the truck I’m told it’s not available and he’s smiling about it. I reserved the truck from 230pm until 830am. Right away he’s asking me how long I need it for because he has other people wanting it. I did end up bringing it back at 10pm. He complained about the fuel being a bit low so I took it and got gas. Not once did he say thank you for bringing it back early. Also through the U-Haul site I ordered and paid around $600 for movers to load and unload. They never showed up. I’m 62 with limited mobility. I called them and their phone is disconnected, I emailed them and it came back undeliverable. I called Moving Help and after an hour of being on hold I hung up because no one would answer the phone. I called U-Haul , there is no prompt for a live agent. I called back to where I picked up the truck and he just said he doesn’t know anything about movers. My over all experience with U-Haul was horrible. I will not use U-Haul again and I will no recommend them either. You cost me more headache, money for last minute help and stress and anxiety
Elaine SVery friendly staff.
LENNARD Dpoor service no interac machine Smell in office made my eyes water lost a whole day of packing unknowledgeable staff
Rene BTerrible experience from booking to dropping vehicle back off
Amber HEverything worked out great
JOHN KRespectfull staff. I rented a motorcycle trailer. Trailer was snow covered but i was a drop in rental, so i am not sure if they would have cleaned it off for me otherwise. I will rent from them again when i go pick up my bike.
CHRIS BThe car dolly would not maneuver properly when backing up,it was seized was extremely hard to back up with car on dolly.
Mark LWasn't able to pick up trailer from location I wanted and had to settle for this location. The location was fine, seemed like they had many trailers and trucks available and was an overall better experience then I've had in the past. Unfortunately, having to get a trailer here forced me to have to pick it up a day earlier, which really constrained my time that I had available. U-Haul should free up more inventory to be taken out of certain locations.
Nathan Pno service age nt available when dropping unit off at 11am on tuesday morning. phone number on door of office only went to voice mail.call to u-haul only told it would be noted on my bill but someone still needed to check trailer back in. finally someone arrived in the office to check trailer in
Darin VLocal guy was great.
Thomas PHad to wake the guy up to help us when it was supposed to be open at 9am this was after 9 when we picked up. Truck had the engine light flashing for the first 5 mins of my trip then it just stayed on the whole time. Better service and care would go a long way. The guy didn’t even go over the vehicle with us. No time or effort put in. Next time I’ll just use my pickup truck. Forget the hassle it was to pick this up.
Steven BJust required for a short time - easy to pick up / drop off.
Remington Wfriendly
darrin sWould like to see available trucks at Alvinston location.
Denise SThe gentleman that works on the calendar is app is absolutely amazing very polite very clean and very thorough. He always asks if asks if I need the insurance.. And I rent trailer sprinkwinkle from you guys and and it would be nice if you guys offered up discounts because it can get really expensive or or come up with a point systems that we can tag towards the price of the rental Or some VIP package that you send out discounts through via email. I will Continue to use your rental trailers as they are well maintained well put together and very and very adequate for the weights that I carry. So hopefully in the future you guys can offer me some deals to help with the offset of the price. As i said it can get Pricey Even though the rates are OK In price.
MARK BGeorge was really great! He apologized for the issues during pick up. And also witnesses the joint left in the tube in the steering column.
Amber HThe mobile app is atrocious and mobile pick up and drop off is very difficult. Cannot upload pictures from camera have to take at the time. Its in miles within canada for some reason. Location is dingy but owner/ counter staff is very good and acccomodating and went out of tbeir way to help.
Artur BThis location is the closest to Mount Brydges. The downside is if you rent in the morning they are never in the office, you always have to call them to come and open. So if you are in any kind of rush call before you go there. Also make sure you have some knowledge of how to hitch up trailers. This gentlemen didn’t have much experience it seemed as I connected everything myself.
Brendan JWhen I arrive the guy working there was pleasant enough but didn’t know what he was doing. The truck was parked with the trailer attached. The guy said he could not drive the truck and said we had to move it and separate the truck and trailer for him. Again that isn’t my job. Again waisted atleast 30 minutes doing that. Once that was done he was having issues with the system to close out our rental. One that was fixed they wanted to charge us for extra mileage. 49 km but I only drove to my location and the return place and was supposed to be included. Then wanted to charge a cleaning fee and I had cleaned the vehicle. After waiting and arguing it took about an hour and a half to return. Sad!!
Albert BThis is the best place to rent equipment from. They are very helpful, professional and friendly!
Leif WManagement was completely unprofessional. His friends were hanging around our truck outside trying to break into it while we were in the uhaul office. This place was a nightmare. We basically had to beg them to help us set up the trailer.
Jacob LFriendly and kind rental experience! I choose to rent from here because of that. Thanks for the great help!
Leif WAdd more km to the package
Matthew WThis pick up location was much further away from my ideal location I selected and reserved 1 month earlier! Added an extra hour to my day.
George CPoor communication Charges are outrageous No respect from employer Trucks are in miles not KM
Chantel PRegistered online, had to go through the same procedure again when I got to the office which took 15 minutes. Had to give credit card information on-line and at office. Charged for insurance I did not want or request and charged for more KMs than traveled. Pretty awful all around.
Tim WGreat friendly experience!
Darren HHave a key drop box since the online instructions instruct the customer to leave the key in a box.
Teresa WNo personnel on-site, even though it claims 24/7. You call the number on the door and they just tell you to drop the key in the mailbox, which was not locked
DANIEL WNothing, it was a great experience.
Adrian vThe windshield was very dirty with a heavy film. It was difficult to see out of it driving into the sun. The rest of the truck was fairly clean and maintained. Too bad your question is simply Yes or No answer choices.
Rick SShe was great and quick.
WILLIAMCHARLES BThe staff where efficient, helpful, fast and thorough. No wasted time. Very decent to deal with would recommend.
MATTHEWBT SSelection was limited but what they offered me was on site when I showed up.
PHILIP MThe customer service was amazing, friendly and polite. The availability of staff was unbelievable. We spoke with a couple who were able to rent a trailer at 10:30 pm when they got stranded. The access and convenience was fantastic. The price was great and about half of other rental agencies. The staff at Taps in Strathroy were disappointing and tried to sabotage the rental with Strathroy Motor Inn. You would not miss out cancelling the TAPS franchise.
Adrianus V