Customer Reviews for Strathroy Motor Inn
(U-Haul Neighborhood Dealer)

89 reviews

28540 Centre Rd   Strathroy, ON N7G3H6

(519) 245-7088

Hours

  • Mon–Sun
    9 am–6 pm
Special Operating Hours
  • 12/5/2022: Closed

Services at this Location:

Contact Us

(519) 245-7088

28540 Centre Rd
Strathroy, ON N7G3H6

Services at this Location:

Hours

  • Mon–Sun
    9 am–6 pm
Special Operating Hours
  • 12/5/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMJ D. 
Rating:
4.0

Customer did not leave a comment.

Edwin W. 
Rating:
5.0

friendly

darrin S. 
Rating:
3.0

Would like to see available trucks at Alvinston location.

Denise S. 
Rating:
3.0

Customer did not leave a comment.

marion E. 
Rating:
1.0

Customer did not leave a comment.

CALEB G. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
4.0

Customer did not leave a comment.

David Rose S. 
Rating:
5.0

Customer did not leave a comment.

devin C. 
Rating:
5.0

The gentleman that works on the calendar is app is absolutely amazing very polite very clean and very thorough. He always asks if asks if I need the insurance.. And I rent trailer sprinkwinkle from you guys and and it would be nice if you guys offered up discounts because it can get really expensive or or come up with a point systems that we can tag towards the price of the rental Or some VIP package that you send out discounts through via email. I will Continue to use your rental trailers as they are well maintained well put together and very and very adequate for the weights that I carry. So hopefully in the future you guys can offer me some deals to help with the offset of the price. As i said it can get Pricey Even though the rates are OK In price.

MARK B. 
Rating:
5.0

George was really great! He apologized for the issues during pick up. And also witnesses the joint left in the tube in the steering column.

Amber H. 
Rating:
3.0

The mobile app is atrocious and mobile pick up and drop off is very difficult. Cannot upload pictures from camera have to take at the time. Its in miles within canada for some reason. Location is dingy but owner/ counter staff is very good and acccomodating and went out of tbeir way to help.

Artur B. 
Rating:
3.0

Customer did not leave a comment.

rebecca C. 
Rating:
3.0

This location is the closest to Mount Brydges. The downside is if you rent in the morning they are never in the office, you always have to call them to come and open. So if you are in any kind of rush call before you go there. Also make sure you have some knowledge of how to hitch up trailers. This gentlemen didn't have much experience it seemed as I connected everything myself.

Brendan J. 
Rating:
1.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Arthur K. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Franois B. 
Rating:
5.0

Customer did not leave a comment.

Leif W. 
Rating:
4.0

Customer did not leave a comment.

DAVID V. 
Rating:
2.0

When I arrive the guy working there was pleasant enough but didn't know what he was doing. The truck was parked with the trailer attached. The guy said he could not drive the truck and said we had to move it and separate the truck and trailer for him. Again that isn't my job. Again waisted atleast 30 minutes doing that. Once that was done he was having issues with the system to close out our rental. One that was fixed they wanted to charge us for extra mileage. 49 km but I only drove to my location and the return place and was supposed to be included. Then wanted to charge a cleaning fee and I had cleaned the vehicle. After waiting and arguing it took about an hour and a half to return. Sad!!

Albert B. 
Rating:
1.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

This is the best place to rent equipment from. They are very helpful, professional and friendly!

Leif W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTEENA J. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
2.0

Management was completely unprofessional. His friends were hanging around our truck outside trying to break into it while we were in the uhaul office. This place was a nightmare. We basically had to beg them to help us set up the trailer.

Jacob L. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Friendly and kind rental experience! I choose to rent from here because of that. Thanks for the great help!

Leif W. 
Rating:
4.0

Customer did not leave a comment.

lois B. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
4.0

Add more km to the package

Matthew W. 
Rating:
5.0

This pick up location was much further away from my ideal location I selected and reserved 1 month earlier! Added an extra hour to my day.

George C. 
Rating:
1.0

Poor communication Charges are outrageous No respect from employer Trucks are in miles not KM

Chantel P. 
Rating:
1.0

Registered online, had to go through the same procedure again when I got to the office which took 15 minutes. Had to give credit card information on-line and at office. Charged for insurance I did not want or request and charged for more KMs than traveled. Pretty awful all around.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Leif W. 
Rating:
4.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

ROHITKUMARCHINUB P. 
Rating:
5.0

Great friendly experience!

Darren H. 
Rating:
3.0

Have a key drop box since the online instructions instruct the customer to leave the key in a box.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

ROBERTJ S. 
Rating:
2.0

No personnel on-site, even though it claims 24/7. You call the number on the door and they just tell you to drop the key in the mailbox, which was not locked

DANIEL W. 
Rating:
5.0

Nothing, it was a great experience.

Adrian V. 
Rating:
1.0

Customer did not leave a comment.

Darrell T. 
Rating:
4.0

The windshield was very dirty with a heavy film. It was difficult to see out of it driving into the sun. The rest of the truck was fairly clean and maintained. Too bad your question is simply Yes or No answer choices.

Rick S. 
Rating:
3.0

She was great and quick.

WILLIAMCHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

LUCIAM G. 
Rating:
5.0

The staff where efficient, helpful, fast and thorough. No wasted time. Very decent to deal with would recommend.

MATTHEWBT S. 
Rating:
3.0

Selection was limited but what they offered me was on site when I showed up.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

SYED R. 
Rating:
5.0

The customer service was amazing, friendly and polite. The availability of staff was unbelievable. We spoke with a couple who were able to rent a trailer at 10:30 pm when they got stranded. The access and convenience was fantastic. The price was great and about half of other rental agencies. The staff at Taps in Strathroy were disappointing and tried to sabotage the rental with Strathroy Motor Inn. You would not miss out cancelling the TAPS franchise.

Adrianus V. 
Rating:
1.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK R. 
Rating:
4.0

Customer did not leave a comment.

MARCeL M. 
Rating:
4.0

Customer did not leave a comment.

TERRYJ T. 
Rating:
4.0

Customer did not leave a comment.

JURJEN K. 
Rating:
5.0

Our original rental in Grand Bend did not happen but UHaul didn't tell us even they new that the truck was not going to be there. The area rep was too gutless to call and tell ma. The fine people at UHaul Strathroy Motor Inn saved our day. God bless them!!

C E. 
Rating:
5.0

Great service. Pricing a little high with km's. Would like to see one price with unlimited km's or max km's

Todd M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMROSS S. 
Rating:
4.0

Customer did not leave a comment.

JURJEN K. 
Rating:
5.0

Customer did not leave a comment.

TINA Z. 
Rating:
4.0

Customer did not leave a comment.

BILLG D. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Amazing service Edward went above and beyond

HENRYC S. 
Rating:
5.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN N. 
Rating:
2.0

Customer did not leave a comment.

KEREM A. 
Rating:
4.0

Customer did not leave a comment.

VINICIUS F. 
Rating:
5.0

Customer did not leave a comment.

SHAWNEDAVID S. 
Rating:
5.0

Great customer service. Highly recommended to anyone who needs to rent U-Haul equipment. Thanks Edward!

FRANCISA I. 
Rating:
5.0

Very professional and friendly

DONALDE D. 
Rating:
5.0

Everything was great except the connection to uhaul site was down we had to wait for it to come back up

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Frank T. 
Rating:
5.0

Excellent service

GABRIELRENE D. 
Rating:
1.0

Figure out the pricing with management ahead of time

Julia T. 
Rating:
3.0

Customer did not leave a comment.

Will C. 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS V. 
Rating:
4.0

I DID NOT AUTHORIZE SAFE MOVE BUT THE AGENT CHARGED $15:00 FOR THAT. I DID NOT FIND OUT ABOUT THAT SNEAKY CHARGE UNTIL I GOT HOME AND CHECKED MY EMAIL!!! I WILL BE CALLING THE AGENT TO CLARIFY>

PAUL U. 
Rating:
5.0

Strathroy Uhaul was awesome. Edward was so helpful and curious and if l need a uhaul again lm going to Strathroy Motor Inn

Susann T. 
Rating:
5.0

Customer did not leave a comment.

ARTHURA E. 
Rating:
5.0

Great Service

FRANK K. 
No reviews have been submitted for this location.

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