Customer Reviews for Strathroy Motor Inn
(U-Haul Neighborhood Dealer)

Rating:

3.0

There were problems with the UHaul computer system during the reservation booking process, the pickup process and the closing process. Even though the truck was open for the day there were problems booking the hours when the rental was to take place. Picking up the truck took 28 minutes and the staffer was kicked out of the system twice before he was able to complete the transaction. He was unable to print out a paper copy for several attempts of the final transaction on closing. Either he was underqualified or the UHaul computer system is woefully inadequate. In each case, the computer system was hopelessly slow and seemed to grind on before moving to the next step. I also question why using the insurance that is available through VISA is not allowed and don't for a second believe that this is true. I plan on following up on this with VISA. Overall, less than a positive experience to the point where I will probably look into other companies in the future.

Rating:

1.0

I was charged for two days and when I called and asked why I was told I would receive a call back. I did not. Nor have I received a credit for the extra day that I did not have the truck.

Rating:

4.0

The service rep was friendly and very helpful. Excellent experience.

Rating:

3.0

Should be accurate in recording the information given to them!

Rating:

5.0

Agent was prompt and courteous. Original cost was 60$ but charged an extra fee on top of $20. No explanation given.

Rating:

4.0

No proper information regarding vehicle use and terms and conditions, without my knowledge deducted extra 25$ from my card, totally dissatisfied

Rating:

5.0

Sunny- site manager went over and above to assist us with our rental need. Sunny ensured that the trailer is secure and safe to use. Many many thanks Sunny.

Rating:

3.0

Friendly and polite staff as well

Rating:

1.0

Charged me $16 for 1/16 of a tank of gas after I’d already put $35 in the tank not a big deal but a little ridiculous

Rating:

5.0

The motor inn was convenient for us as we were driving in from Sarnia to move my mother-in-law. Returning the truck with the right level of gas was convenient as there are two gas stations down the road.

Rating:

4.0

More Auto Transport Tailors.

Rating:

4.0

Accommodating

Rating:

4.0

The rental and employees working at the location were great but the fact that I rented the truck online for 3 days and was later called and told I could not was puzzling. Then my wife was able to go online and rent what turned out to be the same truck for Saturday and Sunday was kind of a joke!

Rating:

5.0

The service was great. It’s very easy and I will rent from here in the future.

Rating:

5.0

The staff was super friendly and helpful. I will definitely rent from this location again. Such a great experience.

Rating:

5.0

The drop-off was rather easy via the mobile app. The personnel came out to ensure everything was OK. It was nice to just take a few pictures and drop off the truck. Highly recommend!

Rating:

4.0

easy return

Rating:

3.0

Expensive. 240 bucks for one day

Rating:

3.0

FYI Re: auto haler trailer I noticed one of the left folding out fender support chains unattached to the fender. I was doing my safety check at home prior to departure..It was wrapped around the still attached chain, I didn’t see the unattached chain at pickup time. I only realized fender folding feature at home. I supplied and installed stainless bolt assembly to correct deficiency. I’m a safety and do it right kinda guy. If these car trailers ever become for sale. I’d like to buy one. Thks Perry Noseworthy perrynoseworthy@live .ca

Rating:

2.0

Train your staff much better

Rating:

1.0

There was no attendant. I waiting approx. 10 mins at site, no person. 10 AM - during business hours. Knocked, rang bell etc. took pics of trailer to verify I dropped, called head office of u-haul to ensure drop was logged, and left. Called site phone, no answer, no call back.

Rating:

3.0

The Strathroy location is good. In fact all of your locations that I have dealt with are good. That’s why I rated it average. In this case, average is good.

Rating:

4.0

Very nice attendant

Rating:

3.0

The floor of the cargo area was full of dirt and obviously not swept out by the last rental as it should have been. I had to sweep it out before I could use it. The mobile pickup process took 20+ minutes to work and crashed once. It was not a very good experience to use.

Rating:

2.0

As a international traveler (between USA amd Canada) i really appreciate how seem less it is renting U Haul equipment between the 2 Countries. ie Picking up in the USA snd dropping it off in Canada. Beautiful!!

Rating:

5.0

The brakes on the trailer didn’t work and it wasn’t realized until part-way through the mountains when we checked them and they were cold.

Rating:

5.0

The representative was friendly and helpful which made the rental process smooth and seamless. Will use again and recommend in the future.

Rating:

3.0

I don’t think if I care for the location one way or another. The service was adequate. However the “self serve” pickup experience was terrible and the assistance I received from U-Haul support was useless. Pickup should not have taken me 45 minutes with half of that being on hold.

Rating:

3.0

The agent took an extremely long time to process my rental

Rating:

5.0

Could be cleaner, and could use more than 1/4 tank to start. Staff was great. Price was decent considering it helped relocate my entire life in one go.

Rating:

3.0

As mentioned in comments during pickup, truck was not cleaned. We had to spend our own time cleaning the back of it out and by cleaning I mean we had a massive pile of debris, wiping inside down from spilled coffee and sticky cupholders etc. It was clear that the location manager or employees did not view or clean the vehicle themselves prior to us renting it as previous persons sunglasses were still on the dashboard.

Rating:

1.0

didn't have an appliance dolly that I ordered and wasn't notified of such until pickup poor customer service with personnel at pick up and worse upon droppoff

Rating:

5.0

All’s good

Rating:

4.0

Easy instruction to follow for drop off.

Rating:

1.0

booked 6 weeks ago for pick up in London, called the day before to move pick up location 40 min past London, added 1.5 hours to my trip, they gave me milage but I HAD TO PAY EXTRA GAS. was less than helpful, rude take it or leave it.

Rating:

1.0

When making my reservation an added a furniture dolly and an appliance dolly. When I went to pick up the truck I’m told it’s not available and he’s smiling about it. I reserved the truck from 230pm until 830am. Right away he’s asking me how long I need it for because he has other people wanting it. I did end up bringing it back at 10pm. He complained about the fuel being a bit low so I took it and got gas. Not once did he say thank you for bringing it back early. Also through the U-Haul site I ordered and paid around $600 for movers to load and unload. They never showed up. I’m 62 with limited mobility. I called them and their phone is disconnected, I emailed them and it came back undeliverable. I called Moving Help and after an hour of being on hold I hung up because no one would answer the phone. I called U-Haul , there is no prompt for a live agent. I called back to where I picked up the truck and he just said he doesn’t know anything about movers. My over all experience with U-Haul was horrible. I will not use U-Haul again and I will no recommend them either. You cost me more headache, money for last minute help and stress and anxiety

Rating:

4.0

Very friendly staff.

Rating:

1.0

poor service no interac machine Smell in office made my eyes water lost a whole day of packing unknowledgeable staff

Rating:

3.0

Terrible experience from booking to dropping vehicle back off

Rating:

5.0

Everything worked out great

Rating:

3.0

Respectfull staff. I rented a motorcycle trailer. Trailer was snow covered but i was a drop in rental, so i am not sure if they would have cleaned it off for me otherwise. I will rent from them again when i go pick up my bike.

Rating:

5.0

The car dolly would not maneuver properly when backing up,it was seized was extremely hard to back up with car on dolly.

Rating:

4.0

Wasn't able to pick up trailer from location I wanted and had to settle for this location. The location was fine, seemed like they had many trailers and trucks available and was an overall better experience then I've had in the past. Unfortunately, having to get a trailer here forced me to have to pick it up a day earlier, which really constrained my time that I had available. U-Haul should free up more inventory to be taken out of certain locations.

Rating:

3.0

no service age nt available when dropping unit off at 11am on tuesday morning. phone number on door of office only went to voice mail.call to u-haul only told it would be noted on my bill but someone still needed to check trailer back in. finally someone arrived in the office to check trailer in

Rating:

5.0

Local guy was great.

Rating:

1.0

Had to wake the guy up to help us when it was supposed to be open at 9am this was after 9 when we picked up. Truck had the engine light flashing for the first 5 mins of my trip then it just stayed on the whole time. Better service and care would go a long way. The guy didn’t even go over the vehicle with us. No time or effort put in. Next time I’ll just use my pickup truck. Forget the hassle it was to pick this up.

Rating:

4.0

Just required for a short time - easy to pick up / drop off.

Rating:

5.0

friendly

Rating:

3.0

Would like to see available trucks at Alvinston location.

Rating:

5.0

The gentleman that works on the calendar is app is absolutely amazing very polite very clean and very thorough. He always asks if asks if I need the insurance.. And I rent trailer sprinkwinkle from you guys and and it would be nice if you guys offered up discounts because it can get really expensive or or come up with a point systems that we can tag towards the price of the rental Or some VIP package that you send out discounts through via email. I will Continue to use your rental trailers as they are well maintained well put together and very and very adequate for the weights that I carry. So hopefully in the future you guys can offer me some deals to help with the offset of the price. As i said it can get Pricey Even though the rates are OK In price.