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Rebekah H.
Customer Reviews for Street Smart Storage Vass LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In an attempt to check out an auto-transporter, the clerk was unable to get the system to allow my type of vehicle to haul a personal vehicle. (Thursday) Due to this error, we told her not to worry about it and we would book online and come back the next day to pick up if it was still available. (Friday) I made the reservation online and prechecked in, my only issue was the links sent for uploading my DL failed. This location seems to only employ one person. The clerk was too busy to service me so I called the 800# and the agent sent me a new link. Same issue. Finally, the clerk had time for me and we were able to get the trailer and have it back well within the 4-hour time frame we reserved it for. The clerk was very descriptive of where she wanted it parked, wanted to make sure we would have it back in time b/c she had a 10am reservation. The door was locked upon our return. The clerk came out and finally confirmed the return. Overall I completed my mission, however it took much more effort and frustration than necessary. I understand people get busy and errors in the system happen, however I can't help but feel as though I was being ignored and made to jump through hoops ALL for a measly $68 for a trailer for LESS than 4-HOURS. DARE, I mention I'm a person WITH pigmentation living in MOORE COUNTY, NC. 😒 🤔 😒
Nicolette O.Very good communication !
Michael B.Truck and office very clean and well kept. The staff was very professional - high marks all around.
Scott S.This store needs to have stock. Could not believe it didn't sell padding, boxes, quilted blankets, hitches.
Marshall B.Keep doing what you are doing, was an excellent experience
roy C.Customer service was great.
JENNIFER B.Excellent service with knowledgeable people
Russell F.Drop off was quick and easy.
Thomas K.Change the right rear tire. Nearly worn down to the wear indicator
James O.Great experience. We'll use you again with our next move.
Tracy C.Person on site was polite and professional. She was very helpful.
Daniel W.There were someone's personal belongings left in the truck when we picked up- a hat and a large culinary knife left under the seat..
Shannon S.Great customer service and I have used them multiple times.
MICHAEL H.The staff was friendly. Their internet was down, and the manager went out of her way to make sure I got the truck I came in for. I would use this company again.
Kenneth V.Turn in rep was very accommodating Handled the return to my satisfaction. Completely satisfied
william S.Need representative to listen to your needs!!
Roger W.People where very helpful.
Bradford M.Everything went well
Danny E.Marissa was great!
Thomas M.Customer service rep could not resolve issue. Directed me to Uhaul corporate office. I spent over an hour on the phone and via chat to attempt to resolve the incorrect charge and a lack of a receipt with a proper amount paid. Issue is still ongoing
Todd W.2 ladies inside were so very nice!!!
Kristie K.Staff was very helpful and friendly.
Judith R.This location and pickup experience was great. Would definitely use in the future.
Celia M.The clerk was busy and said to return the truck with 1/8th of a tank. The paperwork said 1/4. Please ask customers to read the agreement. He was very nice and wore a mask for me.
Stephanie T.Great, friendly and helpful staff!
Destiny B.Nathan was super helpful, professional and friendly.
Gary S.U-Haul directs the customer to upload a copy of their driver's license front and back. The back photo prompt did not work as there was no hypertext button. Had to get the representative at the location to do it. Kinda defeats the purpose of the link that was texted to me. Also, 2 contacts need to be given? Really? The local business was fine but I don't think I like U-Haul's corporate changes. Will be using Penske next time.
Christopher H.Not enough parking. I also still have not received my final receipt after dropping off the equipment after hours even though I followed all the directions via the after hours return my truck.
Stephanie J.Excellent customer service!!
John G.None
Berry C.Just awesome and seamless.
ROBERT GEORGE Y.very friendly and good customer service. Just had a few technical issues getting it turned it, but we got it worked out.
Benji H.Very nice help! Professional, friendly and courteous.
BRENDA J.Training for renting trucks.Overall I use them a lot.
DEMON A.No one was there during their self proclaimed and posted business hours. I called the number and got zero help. Super unreliable. If given the choice again I will never rent from U-Haul again. Also, there was a random $20 fee that I had to pay for without warning.
Connor L.Make sure U-haul is street safe and does not have Maintenance issues. Ex: wiper blades, head lights, brakes and emergency break beeping. No washer fluid. Out of alignment. Self storage is a good place but the truck was pathetic.
Marnie M.1st rate all the way
JOHN M.Nothing, had a good experience.
THOMAS S.The agent was just lovely and so helpful. She really made the process easy and smooth!!
CAROL G.Clean the cab
GREGORY B.Had trouble with truck could not get ahold of road side service had to manually shift truck
David W.I originally was to pickup my reserved U-hail truck in Carthage. When I arrived I was told at the Carthage location that they did not have trucks. Fortunately the lady there called U-Haul and found me a truck in Vass. uHaul was supposed to call me to let me know that the truck pickup had changed. Better communication from UHaul would be an improvement.
Gregory S.