Customer Reviews for Street Smart Storage Vass LLC
(U-Haul Neighborhood Dealer)

273 reviews

5420 US 1   Vass, NC 28394

(910) 692-4704

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(910) 692-4704

5420 US 1
Vass, NC 28394

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: 12 pm–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I use Uhaul a lot. There always seems to be a problem with computers locking up. Other than that, I'm happy with Uhauls services.

Ronald L 
Rating:
5.0

Fey is awesome. Very pleasant and helpful

JOEFSON R 
Rating:
5.0

Customer did not leave a comment.

Mark Z 
Rating:
5.0

It would be nice if you could sell ball hitches or have tools on hand that fit various hitches to assist customers who have the wrong hitch size. Please don’t charge $20 to return the trailers outside of business hours.

Michael M 
Rating:
5.0

Our customer service gal in the store was excellent. Very friendly, knowledgeable and helpful.

Debbie M 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Kara H 
Rating:
5.0

(Not related to the Vass location— they were awesome) Get rid of the ridiculous phone app-based service, and the rip-off $1 “environmental fee”.

Dennis H 
Rating:
4.0

Fix the app. Android location does not work. The pickup store was closed. App did not work. I had to use chat, which did not help. Ending up calling customer support. Took 45 minutes to obtain the key from the lock box. Also could not check out when I returned. The counter person had to check me out.

Tina S 
Rating:
4.0

Customer did not leave a comment.

William H 
Rating:
3.0

Customer did not leave a comment.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Jocelyn L 
Rating:
5.0

Customer did not leave a comment.

Denton J 
Rating:
5.0

Lady at check in super nice!

Chris W 
Rating:
5.0

Customer did not leave a comment.

marcus m 
Rating:
4.0

I didn't go inside. Dropped off outside, but they took care of everything in a very timely manner. Again, super easy experience. Appreciate it.

Eric V 
Rating:
5.0

Customer did not leave a comment.

Samuel N 
Rating:
5.0

Everything was absolutely perfect 👍. After a bad experience with a mattress company, the lady at U-Haul restored my faith in our country. Thank you 😊

Michael T 
Rating:
5.0

Very happy with service.

Jackie B 
Rating:
5.0

Customer did not leave a comment.

Margaret R 
Rating:
5.0

Customer did not leave a comment.

Jessica R 
Rating:
5.0

Customer did not leave a comment.

Gregory C 
Rating:
5.0

Customer did not leave a comment.

Antonio Y 
Rating:
5.0

Joe was so helpful and patient as we figured everything out. I couldn’t have asked for better customer service

Amber V 
Rating:
3.0

I just dropped it off without any personnel at the facility

Gary O 
Rating:
5.0

Very helpful attendant. Wonderful experience!!!!

Jeffrey B 
Rating:
5.0

Everything went very good , I had to keep the truck a extra days , due to the weather , but everything was finished yesterday , everyone at the office was very nice and professional and understanding, I give them , five stars and more , thanks for everything.

BRENDA B 
Rating:
5.0

Customer did not leave a comment.

Gregory A 
Rating:
4.0

Customer did not leave a comment.

Kari M 
Rating:
5.0

Customer did not leave a comment.

Justin B 
Rating:
3.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Bernice L 
Rating:
5.0

Customer did not leave a comment.

Steven F 
Rating:
3.0

Truck was filthy and smelled hirrible but staff was friendly

Michael B 
Rating:
5.0

Customer did not leave a comment.

Travis M 
Rating:
5.0

Customer did not leave a comment.

kristen g 
Rating:
5.0

A very helpful and pleasant lady answered the phone when we called to extend our reservation for one more day.

Rebecca K 
Rating:
3.0

The trucks driving condition was absolutely horrible. The door opened when I was driving and it needs an alignment. The wheel turns all the way left just to go straight. My experience with the truck was horrible.

Tashina J 
Rating:
5.0

Customer did not leave a comment.

Arizona H 
Rating:
5.0

Street Smart U-haul is awesome! Nothing to improve from me! Keep up the good work! Thanks to Ms Faye for handling our rental! She is the best!

JOSEL P 
Rating:
5.0

Customer did not leave a comment.

pete m 
Rating:
5.0

Convenient location. Did not interact with anyone, as we dropped our trailer off prior to business hours.

David D 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Mariano G 
Rating:
4.0

The biggest issue is that I locked my cell phone in the truck when I returned it to the location on a holiday. I called the customer service center and they indicated there was no way for me to get my phone out of the locked truck until the day following the holiday. There was no emergency contact of any kind to try to contact for assistance. I think this is an oversight on U-Haul's part. While I don't expect the individual to get the phone immediately, I would think there would be an emergency contact for situations like this.

Milton K 
Rating:
5.0

Nothing

Barbara J 
Rating:
5.0

My experience was excellent. Could not have gone any smoother. Faye provided outstanding customer service

richard m 
Rating:
5.0

Customer did not leave a comment.

ROSENET L 
Rating:
5.0

The check in lady was extremely helpful, knowledgeable and professional. She is a credit to your organization.

Joel J 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Customer did not leave a comment.

Dillon A 
Rating:
5.0

It worked out for me, all I had to use it for was to pick up sheets of plywood. It was great.

GAIL A 
Rating:
5.0

Customer did not leave a comment.

Vasiliki L 
Rating:
5.0

Picking up the truck after hours was a breeze and I was so happy to have that option. This location is safe, clean, organized, and has ample parking. Dan is terrific and I am very pleased with my experience. I already recommended this location and services to a friend who will be moving soon.

Whitney C 
Rating:
5.0

As a frequent user I would like to see discounts offered

Betty G 
Rating:
5.0

Great customer service but Uhaul needs to improve their computer system to help their local representatives. I did my check-in online which is very slow especially when trying to upload my license for example. But at the Uhaul store they had computer issues with the software taking too long to complete my equipment pickup.

Russell F 
Rating:
5.0

Customer did not leave a comment.

BLAINE E 
Rating:
5.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Customer did not leave a comment.

Rebekah H 
Rating:
2.0

In an attempt to check out an auto-transporter, the clerk was unable to get the system to allow my type of vehicle to haul a personal vehicle. (Thursday) Due to this error, we told her not to worry about it and we would book online and come back the next day to pick up if it was still available. (Friday) I made the reservation online and prechecked in, my only issue was the links sent for uploading my DL failed. This location seems to only employ one person. The clerk was too busy to service me so I called the 800# and the agent sent me a new link. Same issue. Finally, the clerk had time for me and we were able to get the trailer and have it back well within the 4-hour time frame we reserved it for. The clerk was very descriptive of where she wanted it parked, wanted to make sure we would have it back in time b/c she had a 10am reservation. The door was locked upon our return. The clerk came out and finally confirmed the return. Overall I completed my mission, however it took much more effort and frustration than necessary. I understand people get busy and errors in the system happen, however I can't help but feel as though I was being ignored and made to jump through hoops ALL for a measly $68 for a trailer for LESS than 4-HOURS. DARE, I mention I'm a person WITH pigmentation living in MOORE COUNTY, NC. 😒 🤔 😒

Nicolette O 
Rating:
3.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Very good communication !

Michael B 
Rating:
5.0

Customer did not leave a comment.

Russell F 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
5.0

Truck and office very clean and well kept. The staff was very professional - high marks all around.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Donald J 
Rating:
4.0

This store needs to have stock. Could not believe it didn’t sell padding, boxes, quilted blankets, hitches.

Marshall B 
Rating:
5.0

Customer did not leave a comment.

Buefard S 
Rating:
5.0

Customer did not leave a comment.

Kevin Z 
Rating:
5.0

Keep doing what you are doing, was an excellent experience

roy c 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
5.0

Customer service was great.

JENNIFER B 
Rating:
4.0

Customer did not leave a comment.

TYLER M 
Rating:
5.0

Customer did not leave a comment.

Henry T 
Rating:
5.0

Customer did not leave a comment.

william s 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
5.0

Excellent service with knowledgeable people

Russell F 
Rating:
4.0

Drop off was quick and easy.

Thomas K 
Rating:
5.0

Customer did not leave a comment.

Susan C 
Rating:
5.0

Customer did not leave a comment.

Christine D 
Rating:
5.0

Customer did not leave a comment.

Armond F 
Rating:
5.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Change the right rear tire. Nearly worn down to the wear indicator

James O 
Rating:
5.0

Customer did not leave a comment.

GLENN p 
Rating:
5.0

Great experience. We'll use you again with our next move.

Tracy C 
Rating:
4.0

Person on site was polite and professional. She was very helpful.

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Ketan C 
Rating:
5.0

There were someone’s personal belongings left in the truck when we picked up- a hat and a large culinary knife left under the seat..

Shannon S 
Rating:
5.0

Customer did not leave a comment.

jeffrey m 
Rating:
5.0

Great customer service and I have used them multiple times.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Jeff S 
Rating:
5.0

The staff was friendly. Their internet was down, and the manager went out of her way to make sure I got the truck I came in for. I would use this company again.

Kenneth V 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Turn in rep was very accommodating Handled the return to my satisfaction. Completely satisfied

william s 
Rating:
5.0

Customer did not leave a comment.

Melissa G 
Rating:
3.0

Need representative to listen to your needs!!

Roger W 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

People where very helpful.

Bradford M 
Rating:
4.0

Everything went well

Danny E 
Rating:
5.0

Marissa was great!

Thomas M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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