Customer Reviews for Street Source Auto LLC
(U-Haul Neighborhood Dealer)

176 reviews

3433 Springs Rd NE   Hickory, NC 28601

(704) 325-4512

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–11:30 am
  • Sunday
    Closed

Services at this Location:

Contact Us

(704) 325-4512

3433 Springs Rd NE
Hickory, NC 28601

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–11:30 am
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Reserved a trailer at another location across town, when I arrived, they did not have the trailer I had reserved. Thankfully, the agent we called at Uhaul was able to find the trailer I needed at this location.

Christopher P. 
Rating:
3.0

The people were nice. Difficult to find location. It was a garage and the parking lot junky. It was also difficult to enter area on a road with such a hig speed limit.

David H. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Eric was very concerned about giving us the most professional service that he could. He did everything in his power to help with any issues on our end. Make sure that you have lots of Erics!

david H. 
Rating:
2.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

The location was a little difficult to get in and out. The main road does get a little busy.

Tor K. 
Rating:
5.0

Friendly and fast. In and out quickly

Steven H. 
Rating:
5.0

Great customer service

David B. 
Rating:
1.0

I was told my charge was $305 got my receipt this morning and I was charged $317.79 why and for what gas was put in truck same as it was giving to me I read the reviews and they stated U-Haul will do some under hand mess and they did a bunch of thirsty blood sucking company

Shaquel H. 
Rating:
5.0

Inside windshield could use a good cleaning.

Robert F. 
Rating:
5.0

Very happy with entire process in renting the U-Haul. I spoke with Customer Service Representative, Scott who was very helpful and patient in walking me thru the rental online process. The equipment very clean and practically new!

Laura G. 
Rating:
1.0

Overcharged me credit card by $209.39. I had the trailer for 3 hours and they charged me for over 1 week. I contacted the dealer and he said it was resolved but no credit 3 days later.

David B. 
Rating:
1.0

The lady who met us outside was very kind and helpful however when we told her that we could not back the trailer into a place on their lot she went inside and a manager(possibly owner) came out obviously annoyed and began talking about how U Haul shouldn't rent trailers to people who don't know how to use them. If he is that concerned then he should speak to the company not to customers about this matter.

Jane C. 
Rating:
3.0

I'm sure I did something incorrectly, but I was charged about $150 twice. I'd like to be able to discuss what I did wrong, or get some of it back. 864.316.6263

aaron P. 
Rating:
3.0

Customer did not leave a comment.

Ron B. 
Rating:
4.0

Something wrong with the truck fuel system put 13 miles on the truck and had to put over 3 gallon of gas in it witch is over 10 dollars truck is supposed to get 18 miles per gallon not 4 miles per gallon

Earl H. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
2.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

A great kind and helpful and patient staff

LONI S. 
Rating:
5.0

Very helpful and personable

Charles S. 
Rating:
5.0

Great place! It was quick and easy.

RALUCA L. 
Rating:
1.0

Customer did not leave a comment.

Ronnie W. 
Rating:
3.0

Better parking availability

Makayla C. 
Rating:
1.0

We were charged an extra $11+ for gas, even though we left it exactly as we had returned it. I even snapped a picture of the tank with a timestamp. I'm very upset at the lack of attention to detail. We knew we would be charged fuel if we didn't bring it back at the exact point and with gas prices so high right now, we were careful to return it as we picked it up. I'm sad that so many companies are out to take advantage of customers and make as much money off them as possible, even while inflation and gas are so high.

Kimberly P. 
Rating:
5.0

Quick and friendly. Appreciate the service.

DAVID H. 
Rating:
5.0

I can't think of anything. The people were very helpful and polite

STEVEN E. 
Rating:
4.0

Customer did not leave a comment.

GARY F. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

RON H. 
Rating:
5.0

Friendly people

George H. 
Rating:
5.0

Excellent service, great guys to do business with!!

Jason M. 
Rating:
5.0

They were great. Did everything they could to work with me. Very helpful

walt W. 
Rating:
5.0

Nothing

BEULAH M. 
Rating:
5.0

So nice. As soon as I walked in 2 individual asked if they could help me. As my drop off location was not set they had no idea that I was coming. So it made it even more obvious they are just natural this kind. Thank you

Jacqueline O. 
Rating:
3.0

More gravel. The car carrier was in the mud for pickup and drop off.

Samuel S. 
Rating:
5.0

Great experience

RAED D. 
Rating:
5.0

Awesome place and very helpful and courteous staff.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

KARL S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Actually I rented many trucks from U-Haul and it always very organized complete your request in a matter of minutes I look forward to doing future business

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
4.0

The check engine light was on. Truck failed to change gears and couldn't go hardly. Held up traffic and traveling up hill …. No speed. Still not going into proper gear. Continued holding a lot of traffic up. Also drivers side door molding came off when I opened door. Seems the molding was not attached. Reserved 10 ft and got a 15' truck Truck DC 1549 N Arizona plate AE-04975 I would expect better service. I have used U-Haul several times over the years and also think the time in renting truck takes entirely too long. Thank you for your attention and time.

ROBIN C. 
Rating:
3.0

Customer did not leave a comment.

TYRONGLA B. 
Rating:
2.0

When I returned the vehicle, they waited almost 45 minutes to process it which resulted in them charging me an additional $50 fee. Still not resolved.

ARIELLE C. 
Rating:
3.0

I was disappointed that the appliance dolly I requested and was promised was not available. Was sent another location and they did not have one either. I was also charged additional mileage and never got the use of the dolly requested.

WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

CORTNEY S. 
Rating:
4.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Everything was quick and easy and the van worked great.

JERRY F. 
Rating:
5.0

Owners were very knowledgeable and helpful. Easy to work with. Would definitely use again.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
4.0

Check each order. We initially were given 3 blankets when we actually ordered 3 dozen.

RUTH C. 
Rating:
3.0

Customer did not leave a comment.

EDWIN G. 
Rating:
5.0

All was good

JEFFREY S. 
Rating:
5.0

Nothing! It was great! Thanks!

REBECCA B. 
Rating:
3.0

Customer did not leave a comment.

SHAWN W. 
Rating:
5.0

took care of the drop off, and even called me as they found I had left a basket of tools in the back of the truck. I will be going back on Thursday to retrieve the tools. Thanks!

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

marty E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

MEGAN H. 
Rating:
5.0

They were able to help us with switching out to a larger truck, other locations could not.

Charles W. 
Rating:
5.0

The guys were very helpful and knowledgeable! I would recommend them ten fold over any other Uhaul dealers that I have used in the past.

HOPE S. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Second time I have used Street Source for U-Haul and will always use them in the future.

Robin S. 
Rating:
5.0

Emergency chains would not attach to my vehicle, I had to spend $20 on an additional chain to make it work. Also someone had cut the wheel strap on the drivers side of the trailer so it was not long enough to connect to the ratchet. I had to apply wd40 to the Rachets to get them to operate as they were rusty. Location and customer service was great. Just had the few issues with the equipment.

Kiounte L. 
Rating:
5.0

We had a one way situation. The company on Springs Road was awesome and handled the return seamlessly.

Dale S. 
Rating:
4.0

I don't have complain about this place it's just uhaul charge to much for truck rental.

Russel A. 
Rating:
5.0

Customer did not leave a comment.

OSCAR C. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
5.0

Excellent customer service and very easy to work with ⭐️⭐️⭐️⭐️⭐️

tommy H. 
Rating:
2.0

Please call me. Me i did not like the original pick up location. 828 5829085. Thanks Ken

KENNETH D. 
Rating:
5.0

Professional, polite & a Navy veteran! Thanks for hooking me up with a trailer and THANK YOU FOR YOUR SERVICE. Melissa A.

MELISSA A. 
Rating:
5.0

Customer did not leave a comment.

Brett A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

KATIE A. 
Rating:
5.0

Appreciated the help with my tow hitch and attaching the trailer!

Alice B. 
Rating:
1.0

Rented enclosed trailer. Owner of business was not very nice. Anytime I ever rented a UHaul they were always helpful in hooking it up. Not this place. It was raining & were not helpful at all. They will never get my business again

SANDRA A. 
Rating:
5.0

The air conditioning didnt work.

Kellie A. 
Rating:
4.0

Customer did not leave a comment.

STEVE W. 
Rating:
2.0

The staff said they were not allowed to help me hook up the trailer. Every other Uhaul location I've used recently has not only helped, but said they were required to inspect the hookup and verify the lights worked; and some actually hooked up the trailer. This location did not do so. The 6x12 is a heavy trailer and I was counting on help hooking it up it to my car. Luckily my cousin was with, me but it was still difficult since I am 67 and have back problems. Have your rules changed?

DONALD M. 
Rating:
5.0

Eric Hefner, the owner, was great to deal with.

David S. 
Rating:
5.0

Nothing negative to say, the staff was super courteous and professional. Equipment was in great shape and the overall process was a breeze.

William M. 
Rating:
5.0

Guys were helpful , I didn't realize I was suppose to answer the text i recieved on my phone to check out the trailer. I saw it later after it had timed out.

William W. 
Rating:
5.0

Nothing . Everything went amazing

Nina P. 
Rating:
5.0

I had a wonderful experience. The rep was very courteous and professional. The lot was easy to get in and out of. Look forward to using Street source again.

Larry H. 
Rating:
4.0

Customer did not leave a comment.

Lyndsie L. 
Rating:
2.0

I did everything online and nobody is familiar with those systems. The guy was in a hurry and didn't want to let me look over the equipment luckily the app was very helpful. For some reason U-Haul locations Feel like a front for something else

Walter L. 
Rating:
1.0

ripoff. Charged .20 per mile extra. Charged extra $30 excluding .20

Ved D. 
Rating:
5.0

The cable for the trailer lights was cut when I arrived for P/U. But the attendant was prompt with finding me a trailer at another location and set the $50 refund in motion before I could suggest a refund. The second location was prompt with getting me a trailer and sending me on my way. They handled the situation promptly and courteously.

David P. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Great people - very kind, quick, and sharp.

Ed F. 
Rating:
5.0

excellent customer service

christopher L. 
Rating:
5.0

Customer did not leave a comment.

KERI A. 
Rating:
5.0

The guys at street source went above and beyond to help me with my rental

Thavone N. 
No reviews have been submitted for this location.

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