As soon as I signed the paperwork, The clerk left as was connecting the trailer. I found out that the pigtail to connect the trailer light to my connector was missing. I went back to the office and it was closed and the guy was gone. I had to used the trailer without lights. It was still daylight, thankfully. I stopped by a car parts house to see if I could get the connector, no luck. Sringfellow Transport is a trucking dispatch office and U-Haul is a side job with no importance. I was glad it was a trailer smaller than my Durango because my tail lights were seen around the trailer. Yes, I could have called the 1-800 number but I should have not had to. This does NOT stop me from using U-Haul. Because 5 days later I used another trailer with no issues.
JOEY C
Customer Reviews for Stringfellow Transport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helped me out when I needed a smaller truck. Great people
Thomas MWas told several times that we were unable to extend because they had someone lined up for the truck. My husband ended up calling and talking to someone live to get the contract extended. Thankfully we were able to extend the rental for several extra days.
Sarah WNot a thing excellent service
RAYMOND SNo complaints!👍
MARK ESome of the lights did not work on the trailer that I picked up.
David EExcellent service! Chris was very accommodating to our needs and was very helpful in all aspects of the rental process. Thank you so much for a wonderful rental experience!
Amy ETruck was damaged before we received it.
Andrea BNo clearly marked drop off location. Poor cell service to handle self drop off.
Evan TThere is very little to no service at this location to return via mobile return. The drop box says there's wifi inside but I was unable connect and/or wasn't sure that was the correct wifi.
Adam GNo service to do the drop off questions, I have Verizon and my boyfriend has AT&T and we were there for an hour waiting for the questions to load after unpacking all day terrible experience.
Dakota BI had an issue connecting to the wifi there and without cell reception, it made things difficult to use the self dropoff online app. Otherwise, the experience was ok.
Michael SEasy transaction absolutely no issues
GREG Bneed a more customer friendly receiving area.
Randall FDidn't get a final bill
MERVYN C