Customer Reviews for Stringfellows Storage & More LLC

Because of the extensive self check-in process, I did not ask for the furniture dolly or the furniture blankets, and nor was there any personnel to give me such items. I'm sure there must be a lot of people who leave without their additional rental items with the stupid check-in process. Also, what started this whole process off on a bad foot, was having my pickup location changed the day before. By the time I could call to see if there were any other options, the traffic office was closed. When I tried the next morning, the day of the rental, there wasn't an option to speak to any live person to help me, and when I pressed the option for national sales, the lady basically told me that she couldn't help me and that I needed to talk to traffic (although I explained to her that I tried but there wasn't an option at the number for traffic). Since, I couldn't reach anyone, I went ahead and went to the changed location, which was 20 from my original location and 1.5 hours drive from where I was coming from, my home. Definitely, was not a 5-star experience!! How do I get a refund for the items I did not receive? I should really be asking for an additional refund of a portion of my rental for all the inconveniences! I have sent an email to 921003_AFM@uhaul.com requesting a refund, but after 7 days of waiting for a response - I've heard NOTHING!