I have been using uhaul for years and this was the worst experience. It took me closer to 3 hours to get into the truck after driving 2 hours to get to the one way rental. The first location there was no one present and the door was locked. I called and left a message but did not get contacted back at all. I called in and got routed to a second location. There, the agent tried to rent me a truck that was filled with roaches that someone had returned literally right as i was arrived even though he had other trucks available in the back. Only when i asked to call dispatch to get rerouted did he "find" another truck. He disclosed the roached After taking my payment. After issuing a new truck, when attempting to complete the walk thru, we got an error because the keys and license plate didnt match. After calling dispatch a third time, we get to the location and the kind gentleman states the lady who issues the truck was not in the office. He atttempted but kept getting errors, Only after Facetiming the lady, was he able to complete the transaction. All this took close to 3 hours and set me back tremendously, .I was disheartened to say the least.
Shawn T
BSW Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Macon, GA 31204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Nothing yall was absolutely great
Victoria GThere were a lots aunts in my he front and back if you want I can share videos and pictures
Dakshesh PCJ more than made up for the issues I encountered during pickup! He is a keeper!
Lewis L$29.95 per day for rental is misleading since drive out cost went to $78 plus for 6 hours. Ebony and JC were very nice and knowledgeable.
Lougenia P