Customer did not leave a comment.BERNARD M.
Customer Reviews for STSaviour Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kintoria W.
The truck was absolutely disgusting. If it wasn't for the urgent situation, we wouldn't have continued with the rental. We will never use U-Haul again. Then to have the nerve to charge a cleaning fee when it's obvious that no cleaning was being done.Brittany G.
The location was super sketchy. The trucks were parked in a dirt lot with no building and you had to squeeze through a broken gate to get to the office next door that appeared to be an abandon building.Katheryn H.
Tell them to get gas closest to themtia H.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.donald M.
Customer did not leave a comment.craig J.
Customer did not leave a comment.khaul W.
Customer did not leave a comment.Claudia M.
Customer did not leave a comment.marvel T.
Supposed to open at 10:00. Nobody showed up until 10:30.MATTHEW D.
need a lot of improvementNashier H.
Customer did not leave a comment.John S.
I was charged an extra day for being 15 minutes late although the gas stations were very crowded because of shortage of gas it took me 30 minutes to get gas also I've always remembered through the years of dealing with you all half an hour grace.. I would like a refund for the extra day!George A.
Location was good and service was great but the actual booking and location given was some of the shitties service ever. 100% will not use y'all againNicolas R.
Customer did not leave a comment.Penny K.
Customer did not leave a comment.Jeremy G.
Remove the self check in app feature its not user friendly at all. Even after the check in it didn't submit the code to get the guy which caused another 30-40 minute wait. STSaviour Auto Inc 6344 Fairburn Rd Douglasville Ga 30134 This pick up location is the worse I have ever experienced!!! They didn't attempt to help us get checked in left me at the location for over an hour after I expressed not being able to download the app. I was on hold with uhaul for over 45 minutes trying to get help to get checked and to get a code. They finally opened the location up and were so nonchalant about the experience of my daughter in law or I and the fact that we both were late for work because of their lack of professionalism at this location. They didn't so much as offer any resolution for the issues they caused us.Miashaun D.
Customer did not leave a comment.Ronald M.
Great experience!DARNELLE F.
Great Servicedarnelle F.
Service and experience was great!!! She very approachable, helpful and attentive. Thank for taking care of my needs!!!vickie A.
The only thing was we needed boxes, they didn't have any at that location, we would have had to go to another location to get them and we just didn't have time. Ended up stopping at home depot.Travis C.
The original pick up location did not have the trailer I reserved. I was sent to a 2nd location and the guy said he didn't do any paperwork. I went back to the original location but called the 800# on the way and finally found a location that had a trailer. This was a terrible waste of time. I drove 13 hours to get there and the process took more than two hours. The 3rd location on Fairburn road was great. Very friendly and helpful. I think I will just buy a trailer the next time I need on e rather than take a chance of going through this againJerry M.
Customer did not leave a comment.Rares B.
Customer did not leave a comment.Floyde L.
Location is trashy, not well kept at all. I'd be afraid to approach if I were alone. U-Haul was missing equipment. I ordered an appliance dolly which as not in the truck.Nic B.
Customer did not leave a comment.Stephon B.
Customer did not leave a comment.alex R.
Customer did not leave a comment.John G.
I which i had customer service who i could talk to than over the phonesherine C.
Customer did not leave a comment.Charles R.
the lady was very nice, but I had to hook up the trailer myself. I would prefer not to do that in the future. other than that it was fine.Gary C.
the location wasn't ready for me when I showed up and I had to wait 20 minutes while the man went to pick up a lady and her daughter, then the back of the truck and the cab was dirtyRobert H.
I was moved to multiple different locations after I was unable to pick up my truck. I lost over 1.5 hours and had to drive to 3 different places which completely messed up my move.CHRISTOPHER N.
pick up location changed twice five minutes before pick up time location changed to this one which was farther away i reserved the truck a month in advance so something like this would not happen.michael R.
Customer did not leave a comment.Monica B.
This place was the absolute worse UHaul location I have been to. Though it was the closest location to my house I would never do business here again even if it were to be just to drop off the equipment. There is not an actual facility and the woman the works for the location just popped out of her personal car and didnt even bother to ointroduce herself or identify who she was. She watched us detach the trailer and since it was an open lot with no direction we dropped it where it was convenient for us. She then demanded we move it to where she wanted it, we went back and forth about whos responsability it was to place the equipment eactly how she wanted it and as she started to pick up the trailer we had to catch the front end that attached to the ball of my truck as it was going straight for my trunk. She had no care for the damage that she caused to my truck though minor only becuase we caught the trailer. Again, this was the worst service and I wouldnt do any business with the woman at this location ever again.Beth W.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.Dorothy A.
My wife originally went to pick up the trailer around 2. The owner was not there, but his co-owner or assistant was. She first told my wife that she could not connect the trailer to the truck because the gentle who owned the establishment wasn't around, so she asked my wife to help her connect the trailer. My wife tried lifting and moving the trailer but it was too heavy. My wife had to leave and had too wait for me to get off work. I met my wife around 7 pm in my suit and tie and had to assist in lifting the trailer while my wife reversed the vehicle. This made us very late and couldn't leave to our destination until the next day. I will never rent from that place again.tevia J.
The building sucks. The worker was great but the building is old and freezing inside!AUDRY M.
This location was just a parking lot and I wasn't sure if I was even in the right place.Daniel S.
I found only by other U Hauls in lot No visible Company Sign and unable to locate drop box for truck key it was at nightBarry B.
I was supposed to pick up my truck at 8 in the morning from another location...I got an email Thursday that the original location would not have a 20ft truck but they found this other location which would have won and said that I would be able to pick it up at 8....but they don't open till 10 in the morning so I drove from Knoxville and had to wait around two hours before I can get my truck... That was my biggest complaint otherwise everything else went smoothlyDavid H.
Customer did not leave a comment.Kelvin H.
I was not pleased. The truck felt like a death trap. Not well maintained. A few of my items broke from the vibrations going 50mph.The location was sketchy at best.For a houshold name company this was well below standards. If it were an item I'd return it for a refund.Joshua R.
Representative went above and beyond to acomindate my needs. I was very please with her assistance.Darlene H.
Customer did not leave a comment.Terry R.
Customer did not leave a comment.Adam D.
Find a better site to rent from. The last place smells and looking as it was used as a kitchen and office comboMark P.
I arrived at 5:30pm, the time I indicated that I wanted to pick up the vehicle. The place was completely dark and the door was locked. Someone came to the door and let me in. The person working there wasn't able to get the printer working to print my contract. She had to take a photo of the contract on her screen and then print it from her phone. It was not a good experienceGregory F.
Nothing They're awesome!Regina K.
This Was not the original drop off spot. I was directed to a UHaul drop off that no longer existed!...ended up having to Tavel about 10 miles to find another drop off location! Once I got to this drop off location I was in formed there would be a fee for not dropping off at Correct location!..never again will I use UHaul!!!William R.
Open on timeWYATT Y.
Customer did not leave a comment.KIMBERLY O.
Customer did not leave a comment.BRUCE W.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.Irene B.
Customer did not leave a comment.Duane F.
More clarity on the front end of the rental process regarding this location would be helpful. I picked the truck up at 10am, there was a lady who had been waiting for that truck since 6 am, but she didn't know how/where to find the keys, etc. This was a confusing rental in the beginning, but turned out well. Thank you UHaul.Arlen B.
Customer did not leave a comment.veronica C.
Customer did not leave a comment.Virginia E.
Customer did not leave a comment.
Representative was not very helpful. She didn't want to rent the truck to us for a few hours because she did it was reserved but when we checked online it wasn't reserved. She didn't mark on the paperwork how full the tank was and when I brought it back filled back with the same amount of gas that was in it, she said it was not filled to the correct amount so I had to go back out and put more gas in it. It was a local trip so I was charged .99/mile for 50 miles but only used 17 miles, and had to convince her I was not 17 miles over but 33 miles under what I paid for. I have used u haul many times and this was the worst experience yet...Stephen L.
Customer did not leave a comment.CLIFFORD H.
Customer did not leave a comment.jessica D.
I drove this vehicle 13 miles and the gas gauge was not operating properly so I put in over 4 gallons before they would take truck back. So I got 4 miles to a gallon. That's not goodLance R.
Customer did not leave a comment.delores G.
Customer did not leave a comment.ANTHONY M.
Customer did not leave a comment.Breyona H.
Customer did not leave a comment.