Customer Reviews for Stuebner Airline Self Storage
(U-Haul Neighborhood Dealer)

577 reviews

14929 Stuebner Airline Rd   Houston, TX 77069

(281) 377-5477

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(281) 377-5477

14929 Stuebner Airline Rd
Houston, TX 77069

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Drop off location was good and efficient.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

MARIO S. 
Rating:
4.0

Where do I start? I booked my Uhaul reservation over a month before I needed the truck, complete with blankets and a dolly. I received a call two days before the reservation date letting me know that the size of truck that I wanted wasn't available. How can that be? I also asked the agent on the phone to make sure that the blankets and dolly transferred to my new pick up location to which I reluctantly agreed to since I was stuck as I needed the truck. I showed up and all the blankets were gone. Not to mention that the computer system was done and I had to wait for an hour to check the truck out. It made me late for the appointment I had set up with my movers. Moving day is super stressful as it is and Uhaul made it worse. The owner of the facility was very nice but she was at the mercy of Uhaul too. Get it together Uhaul!!

KATHRYN JOAN M. 
Rating:
5.0

Nice and friendly staff

JARED RAY-VON A. 
Rating:
1.0

We rented a Uhaul truck to move our daughter to Oklahoma and before we even got the truck loaded with furniture on it the truck would not shift! Once we got the loaded and headed down the highway we had 2 blow outs and was put behind schedule 5 hours from that moment in which caused us to not be able to pick up our rent car in Oklahoma and was stranded in Oklahoma until yesterday!! We were almost killed multiple times in that truck which obviously is not maintained at all!! The vehicle would not get enough speed to get on to the highway!! The vehicle needed fluids and 2 tires, so I would definitely say Uhaul doesn't maintain the vehicles for the safety of folks renting them!

MELISSA F. 
Rating:
5.0

Mrs. Pam is the best!

BENJAMIN D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA V. 
Rating:
5.0

Very nice personal

CECILIA M. 
Rating:
5.0

Excellent Service, Friendly, Excellent.

Juan T. 
Rating:
5.0

Customer did not leave a comment.

Joia B. 
Rating:
5.0

Alicia and Pam were the absolute best as they helped me out in my time of need concerning an immediate rental. Alicia was kind, professional, and even attempted to upscale me on all levels so that my truck would be fully covered. And even when it seemed like I may be out of luck she called Pam and she went right to work getting me the equipment available and needed for the task. They both exemplified character that is indicative of excellent leadership and made me feel like family as they took care of me. The truly are “The Golden Rule Of Moving”!!! 😉

Steven G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
4.0

Customer did not leave a comment.

YVONNE M. 
Rating:
5.0

Nothing. This rental location was beautiful and the staff are all gems. The cargo van I rented shocked me with all the amenities and I did love the wipers coming on by themselves when it rains I did recommend this location and I will definitely be back to use their services

MALINDA E. 
Rating:
5.0

Customer did not leave a comment.

KAMEEL G. 
Rating:
5.0

Customer did not leave a comment.

SUZIE E. 
Rating:
5.0

It was PERFECT customer service & very nice two ladies.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

LILLI J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER E. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Easy check out. Friendly staff. Clean and professional location.

SHEREE S. 
Rating:
5.0

Highly recommend this place. Owners are super sweet!

JENNIFER G. 
Rating:
4.0

All good.

PAIGE B. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER O. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

HOLLY C. 
Rating:
5.0

You need no improvement

janell W. 
Rating:
5.0

Nothing. They were very friendly and helpful!

JAMES P. 
Rating:
5.0

I don't believe that there is anything more to do to improve your service to the customer's because you all are outstanding and amazing. Thank you very much. I couldn't have done this move without you guys. Sincerely Robert Thomas

ROBERT T. 
Rating:
5.0

The location should have been in Atascocita or Humble Texas they did not have the size truck in stock so I had to Drive 20 miles out of the way to pick up the truck.

RODERICK L. 
Rating:
5.0

I was accommodated even though I arrived 3 hours before my reserved time. She was very polite and worked with me. I was in and out in less than 20 minutes. I will definitely use this location in the future.

Raymond B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Pam was very helpful and courteous

HECTOR G. 
Rating:
5.0

Excellent customer service great prices ... highly recommended

RALPH S. 
Rating:
5.0

Nothing the people at this location were wonderful

Bill B. 
Rating:
5.0

Customer did not leave a comment.

ROMANO W. 
Rating:
3.0

Customer did not leave a comment.

Jodie M. 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
5.0

Everything was fine checking out and checking in trailer. The trailer performed as it should with no problems.

Micheal W. 
Rating:
5.0

Customer did not leave a comment.

timothy D. 
Rating:
5.0

The staff was so inviting, informative, and friendly from picking up the u-haul to dropping it off. They made the process so easy! Would definitely be using this location for future moves.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

LILIANNA H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Nothing..Ms. Pam is amazing and I would recommend this location to anyone and everyone!

VINCENT B. 
Rating:
4.0

Customer did not leave a comment.

Lawson B. 
Rating:
5.0

Friendly, made you feel you were treated like family. Very clean office and grounds. They made it easy and explained all the details to rent a 15 foot truck.

MICHAEL K. 
Rating:
5.0

This location is amazing. I rented a RV parking space prior to the U-haul rental and I can not say enough good things about them.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Trey C. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Everything went as planned /expected.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

Bruno K. 
Rating:
4.0

I would suggest that politics are an inappropriate topic for discussion, during the truck rental process...

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

The personnel were very helpful & pleasant. Excellent Service.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
5.0

good customer service

Baba B. 
Rating:
3.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Super friendly and helpful service

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Outstanding job

John B. 
Rating:
5.0

The lady at the front was so sweet. Keep her!

LaTanga L. 
Rating:
4.0

Both trailer tires lost tire rubber 6” to 12” long, but thankfully remained inflated. In 2 hours, Roadside Assistance arrived and installed 2 new tires

JOHN R. 
Rating:
5.0

Customer Service at this location is always wonderful. My go to UHaul rental place.

Kathleen H. 
Rating:
4.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Don't be in a rush. Apparently U-haul has a lot of new employees right now and they are all trying very hard to do their best. Every step of the scheduling, pick up and drop off just took a long time. Pack your patience.

LAUREN N. 
Rating:
3.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Pam was exceptional and the service was impeccable. A great overall experience.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

JUDE SAMUEL J. 
Rating:
5.0

Ms. Pam was absolutely amazing. We were so frantic when we walked in. She made she we were accommodated and made the rental super easy.

JAZZMIN T. 
Rating:
5.0

Customer did not leave a comment.

Seandre J. 
Rating:
5.0

Be more clear on the costs.

DAVID S. 
Rating:
5.0

The truck was a little old with 125,000 miles but serviceable. It worked for me since I only travelled 20 miles total.

CALVIN C. 
Rating:
5.0

Customer did not leave a comment.

Nikki F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
3.0

Customer did not leave a comment.

Marion H. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
5.0

I am very satisfied with the service provided.

ISIDRO G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Very quick and great staff.

JAIME S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
2.0

As helpful as she was I was charged 50 dollars for fuel when we put 25 dollars in fuel before dropping it off I am PISSED

Charity J. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

I received a confirmation to pick up a truck on Memorial Day. When I arrived at my scheduled time, the store was closed. Luckily for me, the attendant on duty took time from her day off and got me into a truck anyway. That gesture alone goes a long way in rating the positive feedback. Want to rent a truck with no hassle and friendly service? This is the place to go!

Erica M. 
Rating:
5.0

Excellent customer customer and equipment. I recommend this location.

Gay S. 
Rating:
5.0

I've had an awesome experience at this location. No complaints

Hamza T. 
Rating:
5.0

Customer did not leave a comment.

Ravi D. 
Rating:
5.0

Customer did not leave a comment.

Alesio B. 
Rating:
5.0

Customer did not leave a comment.

Mariela M. 
Rating:
5.0

Employee Michael was very friendly and helpful. He is a great representative for Steubner Airline Self Storage/U-Haul, and his outstanding customer service reflects very positively on the business.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

KeiAuna C. 
Rating:
5.0

Keep Pam happy as she is the reason I use this location versus others

Douglas N. 
Rating:
5.0

Being on budget after not working from day 1 of this Corona has been a harder task. I maybe had 5 large pieces, enough for a studio ( fridge, deep freezer, dresser and file cabinet) should of been $20. I was literally moving 1 trip within a 0.8 mile radius. And I had to shell out $43.80 because of a " ramp ". The service and woman at the desk was nothing less than perfect but a ramp?

ROXANNE C. 
Rating:
4.0

Not charge so much those fees are high

VANESHA R. 
Rating:
5.0

Good customer service.

Andrew J. 
Rating:
5.0

It was my first time doing business with Uhaul, the front desk receptionist, Pam, was wonderful and very helpful to my needs in selecting the right truck that would accommodate my household furniture. If ever in need again I will do business with Uhaul again.

Denise Y. 
Rating:
5.0

N/A , the service was awesome and Pam is great

Herve N. 
No reviews have been submitted for this location.

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