Customer Reviews for Sturgis Equipment Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sturgis Equipment Rental

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MARK J.
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Customer did not leave a comment.

Judith K.
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PAUL B.
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DANA B.
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Everything went very well. Nothing that I can think of.

Anthony G.
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Kelly L.
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terry K.
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LAURENE O.
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We asked for 10 days they gave us five days and then we had to pay a lot when we dropped it off and then when I called everybody didn't know anything and they blamed it on everybody else

Brian H.
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I would recommend this business but I wouldn't recommend uhaul to anyone with regards to this rental!

GLENN EDWIN W.
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Very nice people. Helped hook up the trailer. Check in was fast.

SANDRA M.
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NOREEN S.
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Cynthia N.
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No one there. No place with a sign that said leave here

Deena W.
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Robert J.
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Maintain professional and friendly work of staff. All I encountered were excellent.

DONNA S.
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Nothing to correct at this location, friendly service and very helpful. Would definitely use them again.

GEORGE S.
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Excellent customer service. Went the extra step to assist with locating a trailer on short notice. Did follow up informing me that he had a cancellation and that a trailer would be available. This response solved my problem with unexpected break down and allowed me to keep my schedule. Thanks again for the assistance.

Kevin T.
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Carol M.
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HAROLD T.
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Delane M.
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Brandon B.
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Nothing really. Justin was very professional. Looked out for us to be sure we were compliant with DOT regulations.

Shirley A.
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Pickup..made very easy..

SHENAE KAYLEEN L.
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John was very friendly and on his day off he still ran up and helped us back up when he saw us pull in. Very personal. Would recommend to anyone.

Timothy G.
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Great group of people

PAUL C.
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NOREEN S.
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LESLIE W.
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JUSTIN D.
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Trailer had a flat tire that I had to deal with.

JO D.
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None. Rep was very attentive and gracious

Jonathan B.
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CHARLES S.
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Michael K.
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jim W.
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Jo M.
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Staff was very helpful and I really appreciate it

KENNETH B.
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Pricy. Penske is cheaper. S

KENNETH A.
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Randy C.
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DENNIS Y.
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nothing. the employee was very knowledgeable and friendly! he knew what he was doing!

David J.
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Shayla H.
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David J.
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Kenneth A.
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Christopher P.
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Excellent customer service - he hooked up the trailer in the pouring rain with a great attitude.

Joe M.
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David B.
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Very happy, not the u-haul I remembered. Will use them again!!!

Tony S.
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Everything was fine until Justin bohm felt the back end was full of mud. I explained that was just tracks from our boots and dolly. He said the gas station down the street had a hose so I went there to wash it out and they had nothing nor did the neighboring car wash. I came back to the location and said it was fine they charge me $40 for cleaning I just wanted my receipt so I could leave. The lady working there then proceeded to tell me I must leave now and they were going to call the cops. Wow what great customer service!! I liken the tracks made in the back of the truck to a hotel room rental. After you rent a hotel room you don't make the bed nor vacuum before you leave. Very poor customer service skills and interactions especially by the lady who threatened to call the Police. Sorry wish I had better feedback to provide

Erica S.
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katrina A.
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Justin was awesome!!!! Definitely will do business with him again.

Jessica H.
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We had issues with the tires on both the rear right and left. Windshield whippers on driver side broke no washer fluid.

Donald K.
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Mark G.
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Pleasant

TRAVIS P.
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tony R.
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The people in Sturgis were the best. Brother and sister were soo friendly. I would deal with them next time. Tony RIzzo St. Charles IL

Michael G.
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Tammy & Justin are great!

Arlyn K.
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Sandra C.
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Barbara Z.
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Bill A.
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By far the best place to rent a Uhaul.

Bill P.
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Very easy to work with.

James H.
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The right taillights did not work. I had to go to the center in Rapid City to have it fixed. The person there really didn't know how to fix it, so instead he swapped out trailers.

Jason A.
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Everyone was very nice and happy.

Robert K.
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Ben R.
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Great customer service, friendly and helpful

richard N.
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Jimmy S.
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Dropped off after hours, so did not interact with staff. Location was easy to find with space available for easy return.

Mike M.
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BRUCE M.
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Great staff. Very helpful. I recommend them.

Michael S.
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Tried to do your “online” return but your website sucks and didn't work so I called; the retard helping me just kept saying I was going to get charged $20 extra because I couldn't verify my location... I left the vehicle spotless and w more fuel than needed; If uhaul charges me for this I will never use them again and I will never recommend uhaul to anyone!!!!!!

Kenneth F.
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Good customer service

Paul L.
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Cheryl P.
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Great service and overall nothing bad

William W.
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yolanda M.
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Great customer service. No improvement needed.

LARRY B.
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Randy B.
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Excellent customer service would highly recommend.

Derek A.
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I reserved a U-Haul for pickup in Rapid City and U-Haul called me to inform me that the closest one was in Sturgis so I said I would pick it up in Sturgis. When I arrived to pick it up they started they didn't have one available. Luckily the employee was very helpful and was able to move reservations around so I was able to get the u-haul. If it wasn't for the employee moving things around they wouldn't have had a truck available. U-hual sucks as a company but this location was very helpful.

Kevin W.
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Customer did not leave a comment.

Dean R.
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I had a quote of 20 dollars a day and took it back after 3 days . My flippin bill was 130 dollars!!! Thieves!!!

Troy R.
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al W.
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The truck's front shocks need to be replaced. Vehicle front end bounced up and down repeatedly on every bump/dip. Horrible to drive. The air conditioner cycled on and off constantly which is usually indicative of low freon.

ronald F.
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I've told you everything you need.

Randy B.
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RICK V.
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Angela W.
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CORNELIUS B.
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They were awesome about having a car trailer ready for us.

Kenneth F.
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Very helpful and informative

CORNELIUS B.
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Sharon M.
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Tracy P.
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Steven W.
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Jeremy W.
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David C.
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Nancy V.
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Jason N.
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When I reserved the truck for a short haul use. I put on that I didn't need the safemove insurance yet I was charged $28 for it. I'm not happy. So my 2 hour use of the truck was over $56. Kinda pricey at $28 an hour. I probably could have used a handyman service for less.

David C.
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Customer did not leave a comment.

Steve N.
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I was desperate, and needed help. The guy behind the counter, understood that and did what he could to help. I was and still am, very happy with the outcome.

Rose N.
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Great people great service!

Therese F.
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Jannelle T.
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No reviews have been submitted for this location.

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