The previous customer did not clean out hay he hauled in the tailgate area. Otherwise trailer in good conditionDAVID M.
Customer Reviews for Sturgis Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MONTY H.
The man that made my reservation informed me that I would get reimbursed money for days I paid for, but didn't use. That was incorrect. Although I think it should be an option especially since I had to pay for 4 days but didn't even use the equipment for 2.MELINDA R.
Justin in Sturgis south, Dakota was beyond helpful and just absolutely amazing!! I've never experienced customer service so great with uhaul ðŸ’œ if you go here, and there's any kind of inconvenience (which any place has them) be patient don't give attitude to someone trying to do their job.SAMANTHA W.
Customer did not leave a comment.Warren V.
Again, It was not explained to me the process of turning in the trailer.MICHAEL S.
Briefly explain the dash features of the truck. Can not see some of them when sunny. The cargo area was not clean.Daryl M.
Customer did not leave a comment.JOSEPH F.
Customer did not leave a comment.JOEY M.
Customer did not leave a comment.George H.
Customer did not leave a comment.Kimberly Z.
Customer did not leave a comment.Peter Y.
Honestly the nicest people here! Best ever rental experience I have ever had with Uhaul!BRAD B.
Customer did not leave a comment.MARIE K.
Customer did not leave a comment.TIMOTHY F.
Customer did not leave a comment.MICHELLE W.
Customer did not leave a comment.STEVEN Z.
Customer did not leave a comment.THOMAS ALEXANDER G.
Our reservation was lost. We went in the day before in person and reserved it. The guy that helped us was clueless the day we picked up AND it was the same guy who we reserved it from.JEFFREY H.
Customer did not leave a comment.BENNY H.
Customer did not leave a comment.NATHAN C.
Customer did not leave a comment.brian B.
Customer did not leave a comment.Ethan K.
Had to travel 200 miles to get a truck after arranging for it near my starting city, Dickinson, ND. No compensation offered for time and expenses incurred.GRAHAM S.
Great place and staffTimothy G.
Was quick easy clean efficient!TONY S.
Customer did not leave a comment.JERRY P.
Customer did not leave a comment.Kip K.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.SCOTT F.
I was given a trailer without working lights. Tried calling place of rental but they were closed. Tried calling UHAUL help line, wait time was 57 minutes and got disconnected. Tried doing live chat, 2 hour wait time and got deleted twice with no response. Tried calling a different local UHAUL for help and got sent back to help line with 1 hour wait. Ended up driving 900 miles with a UHAUL trailer that would blow my trailer wiring fuse every time I hooked up (hooked up to a different trailer and lights worked perfectly). Had to stop when it got dark half way through the trip which ended up costing me an extra day of leave and the price of the hotel. I work for the largest squadron in the Air Force an I am recommending that nobody uses U-HAUL if possible.RYAN S.
Used a trailer for the day. It all worked just like I wanted.ANDREW E.
Very friendly and quick service!Theodora B.
It pull great the service was very well handled and politeJames C.
Great customer serviceSCOTT W.
Customer did not leave a comment.Terence A.
Customer did not leave a comment.Stephanie P.
Extremely helpful and when I told him what I was hauling he recommended a Appliance truck and I was able to rent that as well. Thank you for making it a easy experience!RYAN H.
Great serviceDONALD C.
owner VERY helpful!! Went beyond expectations to make our move possible--would definitely recommend!MARCIA B.
The guy that worked at the u-haul in Sturges was great he gave great customer service and went above and beyond alsoLaura M.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.James P.
Had to wait for quite a while.James D.
A great local business that shows they care about how they take care of a customerMARK H.
Customer did not leave a comment.ROBERT JOHN C.
Customer did not leave a comment.PAUL B.
The gentleman running the desk was kind, easy to understand, gave us all the important information efficiently and made for an easy and quick pickupHillary D.
Customer did not leave a comment.WENDI YEVETTE C.
The rental experience was fast and efficient, the equipment performed excellently. Overall, I'm very happy and will rent from the Sturgis U-Haul again when needed.CHRISTOPHER H.
Customer did not leave a comment.CHARLES L.
Customer did not leave a comment.Harley O.
Customer did not leave a comment.Thomas O.
Customer did not leave a comment.DONNA B.
Customer did not leave a comment.JACKIE H.
The gentleman that helped me was aware that I was in a hurry by our phone conversation beforehand. He was ready when I got there and the whole process from start to finish took about 10 minutes. Perfect rental in my opinion. Very helpful. Very much appreciated.LAWRENCE G.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.Darla J.
Easy location to pickup and drop off. Very friendly help. I will definitely use this place again.Timothy M.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.Kelly S.
Sharing the business with a busy gun shop and having only one person who can deal on gun trade-ins and U-Haul checkouts results in long waiting in line time.DAVID C.
Best customer service ever!LOREE S.
Fire the Uhaul Rep in Sturgis Sd. He has no idea what he is doing completely messed up my transaction with Uhaul and my move.Ryan B.
No recommendations at this time.Michael H.
Customer did not leave a comment.Bryant S.
Customer did not leave a comment.LARRY W.
It was a great experience. I had to get a bigger truck than I planned on, but it was just right. It was clean, and very well maintained. It was even fun to drive. Thank you all so much. I don't see any reason for improvement.DONNA K.
Customer did not leave a comment.Megan G.
Justin was great and made sure we were well taken care of. Would definitely use this location again!Gina H.
The employees are not very nice, kind of rude, but knowledgeable. So I will rent U-Haul again, I just dont know if it will be from themDONNA K.
Customer did not leave a comment.RYAN G.
Charged me for an extra day and said that I did not turn truck in until 2:45 PM when it was turned in at 10:34 AM. Said they were there all day and knew. Unfortunately for them, I took several pictures of when we dropped the truck off with the time in the picture and they were obviously time/date stamped. When I called about it, he was argumentative and said I would have to call customer service and dispute it. I also had furniture pads that were unused and he acted like he had never heard that you get credited for that and stated that you do not get refunded for that. I called customer service and the representative was extremely nice and issued a refund instantly once I sent in the pictures.Candace P.
Customer did not leave a comment.JAMES H.
Very satisfied with equipment and serviceJAMES H.
Customer did not leave a comment.MARK J.
Customer did not leave a comment.Judith K.
Customer did not leave a comment.PAUL B.
Everything went very well. Nothing that I can think of.DANA B.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.Kelly L.
Customer did not leave a comment.terry K.
We asked for 10 days they gave us five days and then we had to pay a lot when we dropped it off and then when I called everybody didn't know anything and they blamed it on everybody elseLAURENE O.
I would recommend this business but I wouldn't recommend uhaul to anyone with regards to this rental!Brian H.
Very nice people. Helped hook up the trailer. Check in was fast.GLENN EDWIN W.
Customer did not leave a comment.SANDRA M.
Customer did not leave a comment.NOREEN S.
No one there. No place with a sign that said leave hereCynthia N.
Customer did not leave a comment.Deena W.
Maintain professional and friendly work of staff. All I encountered were excellent.Robert J.
Nothing to correct at this location, friendly service and very helpful. Would definitely use them again.DONNA S.
Excellent customer service. Went the extra step to assist with locating a trailer on short notice. Did follow up informing me that he had a cancellation and that a trailer would be available. This response solved my problem with unexpected break down and allowed me to keep my schedule. Thanks again for the assistance.GEORGE S.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Carol M.
Customer did not leave a comment.HAROLD T.
Customer did not leave a comment.Delane M.
Nothing really. Justin was very professional. Looked out for us to be sure we were compliant with DOT regulations.Brandon B.
Pickup..made very easy..Shirley A.
John was very friendly and on his day off he still ran up and helped us back up when he saw us pull in. Very personal. Would recommend to anyone.SHENAE KAYLEEN L.
Great group of peopleTimothy G.