Great customer service!
BRUCE L
Customer Reviews for Sturgis Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and helpful.
JON SUhaul truck was available on moments notice! Justin was great to work with in scheduling/ rescheduling on dates and times! Would go back and use their service again!
TERESA POverall experience was great. I returned after hours so no one was on site
CAYLOR BI have already began telling folks about the "Excellant" service Justin at Sturgis Guns provided for me.
JOHN RNever got the dolly I'm sure they charged me for. Truck needed an alignment. Google takes you to an car lot down the road. The per mile fee doubled from the day before. Uhaul is the only game in town, so I guess they can do what they want.
ERIK FThe truck was old and the trailer was broken and damaged our car.
Jerilyn RThis rental location is small, by default, and there are at least four different businesses operating out of one storefront. It definitely slows the whole rental process, but the agent got it done with only a few distractions.
MICHAEL BUsed the app to return the vehicle. Was much easier after going through the learning curve 4 days prior.
Edward NNothing good service reaps its own reward
JOHN Rvery good service. very polite and helpful.
BART PI received a call one day before pickup that the truck I reserved months in advance wasn’t available. I was offered a larger truck that was way too big and not what I reserved. YOU NEED TO LEARN HOW RESERVATIONS WORK. IF YOU CANT GUARANTEE THE RESERVATION YOU NEED TO MAKE THAT VERY CLEAR ON YOUR WEBSITE. Extremely disappointed.
GREGORY BPoor customer service, generally an unpleasant experience working with them. Staff was very rude and unprofessional
Dylan FGreat all round 5 star. Everything was prefet
STEVEN DThe salesperson did a great job; however, the vehicle itself had a couple of issues. The driver's side rear tire was low and the driver's seat would not slide forward so I had drive sitting at the front of the seat.
STACEY OPersonel were very helpful and courteous.
LESLIE SCustomer service was rude and unprofessional, the worst Uhaul I've ever come in contact wit
Dylan FJustin the rep was fantastic
Billy SVery good customer care, very attentive to our needs very helpful getting us going and down the road.
Beckie GTruck not clean on interior, did not have additional supplies that I ordered (dolly, blankets); not a convenient location - extra 1.5 hrs from chosen location yet no accommodations made at all (lower price, pay for gas difference, etc) and said had to have a physical card rather than card on file even though I had talked to main u-haul line day before and they said they could charge the card on file
DAWN SSent helper to pick up truck. Inappropriate comments were made to him. He is Native American. Additionally I had reserved this truck via telephone...the rental was in Rapid City. When helper arrived at that location, he was told they didn't have the truck and Sturgis was the closest place that did.......the entire experience was fishy and I don't care to do business with Uhaul again...I leased 2 large trucks and a trailer...
Anita MNot much, I was very happy with the service.
Martin RJustin is a professional and courteous individual.
Keith FJustin was awesome and extremely helpful!
Matthew LIt was a great location to return. It might have taken five minutes to process my return thank you so much.
Octave FSupper helpful! Definitely coming back when I need a trailer!
Jacques GI originally booked pickup in Rapid City,SD. Two weeks prior. Received a call the day before scheduled and was told i had to drive to Sturgis (about 40 miles away) to pichup. Had to find a way to get to sturgis. On return told i couldnt drop off at scheduled delivery location because they couldn’t accommodate the large truck. Again had to alter travel arrangement to get me to the airport after dropping the truck. Seems like poor logistical report
Thomas tSturgis guy on the phone really, really needs some people skills.
ALAN NThere are multiple business's within this location. I frequent them often. I can and have recommended all services provided. The staff is knowledgeable, courteous, respectful and friendly. They get to know you and call you by name to greet you when you enter. I will always frequent this type of business.
Richard gThe fella that helps you with the U-Haul rentals is unbeatable. Great lactation very helpful.
LAWRENCE GTruck was dinged, dirty, only had 1/4 tank of fuel, and I got to have a conversation with Sturgis' finest because the taillights do not automatically turn on, as is the case with every other car built after 2015 or so. It would have been nice to have it explained that no, this standard feature does not exist here. The person at the counter kept on ringing me up at higher prices, "to be compliant," which one assumes he would have forgotten if the error was in his favor. Also the backup camera, again STANDARD, doesn't work. Definitely poor
David HSturgis was great! Spearfish, SD locations, all 3 of them, not so much. If they answer the phone, they never have car dollies or car trailer available, which I rent frequently. They say they never get them.
Ben TJustin is amazing and super kind!!
Bre WWell established, professional business.
Plains TExcellent customer service !!!!
Troy SThey were very helpful. All I had to do was back it in to the area he guided me. He also unhooked it all himself
Kelly KAll he had to do was check in equipment
Dan MDropped off the trailer after hours, without issue, called the next morning to find it was all good
DARLA JFirst trailer they tried to give me had a crack in the tongue. The one I actually got was missing a safety chain when I went to load the vehicle.
Raymond HHave the equipment at the location originally reserved. I ended up spending a lot more money in mileage and fuel driving 100 miles round trip to pick up and return my rental yes some miles were given to me but no compensation for extra fuel usage or time wasted... probably will be canceling my reservation in 2 weeks and going with another company.
John FI highly recommend them Justin went out of his way to take care of me. I needed a truck on Monday memorial day. He was not open, but he came in and opened up where I could rent a truck. I appreciate him, taking his time to do that again I highly recommend them, Justin was wonderful
Kevin GGreat service
Rose NThe man that checked me out at the drop off location was kind and very friendly. Told me welcome to Sturgis.
Callie PNothing
MARK JThis location was great however it was not the location we made the reservation for. We had to drive 45 minutes out of the way to get to this location from where we were staying even though we made a reservation well in advance. This was very inconvenient, time consuming and cost us more money in fuel.
Michael SI don't appreciate having to pick up the trailer at a location which openly displays racist and undemocratic displays. A gun shop is not an appropriate location for U-haul.
Robert NCharged me for 3 gallons of fuel even though the gauge was reading higher than when I picked up the truck.
Jerry F