Customer Reviews for Sugarcamp Enterprises
(U-Haul Neighborhood Dealer)

286 reviews

6345 State Hwy 17 N   Sugar Camp, WI 54501

(715) 272-1964

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 272-1964

6345 State Hwy 17 N
Sugar Camp, WI 54501

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Todd O. 
Rating:
5.0

very helpful at checkout and courteous. Unit was to be returned to Eagle River but were full suggested Sugar Camp. And saved me traveling time as well

DENNIS G. 
Rating:
3.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

Very friendly and helpful. He didn't the whole hookup.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Customer did not leave a comment.

JOEL J. 
Rating:
4.0

Clean up your computer system. I had trouble with reservations and the dealer had trouble as well. Took an hour to pick up and complete the transaction

Mark W. 
Rating:
3.0

Wash dead bugs off windshield

William H. 
Rating:
5.0

Customer did not leave a comment.

jonathan D. 
Rating:
5.0

NEEDED A 5X8 TRAILER FOR MOVING THINGS FROM CRANDON, WI. I FIRST TALKED TO UHAUL IN RHINELANDER. THEY DID NOT HAVE ONE. TOLD ME THAT COULD POSSIBLY GET ONE IN STEVENS POINT. WHAT? THAT IS 150 MIILES FROM CRANDON. i ASKED ABOUT SUGAR CAMP. SHE SAID THEY DID NOT HAVE ONE EITHER. I HAVE DONE BUSINESS AT THE SUGAR CAMP SITE IN THE PAST, SO I CALLED THERE AND TALKED TO SCOTT. HE DID NOT HAVE ONE, BUT THERE WAS ONE SCHEDULED TO BE TURNED IN THE NEXT DAY. SAID HE WOULD SAVE IT FOR ME. HE DID. i WAS GOINGTO PICK IT UP ON MY WAY TO CRANDON, BUT DUE TO SOME BAD WEATHER ON MY ROUTE, COULD NOT MAKE IT THERE ON FRIDAY, PM, SEP. 24. i CALLED AND WE AGREED TO MEET AT HIS STORE IN SUGAR CAMP, WI. SATURDAY AM BEFORE 8:00. I FEEL THAT SCOTT WENT THE EXTRA MILE TO MAKE SURE I HAD A TRAILER TO RENT.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Maureen D. 
Rating:
5.0

Scott at this location was more then helpful. He took the time to go out and measure the car trailer to make sure the tractor I was picking up would fit and then call me back with the info.

Gary S. 
Rating:
5.0

The truck cab was quite noisey.. door seals were leaking. Sugar Camp enterprises did a great job getting me the truck and were ready when I got it and dropped it off.

Michael L. 
Rating:
5.0

Very good customer service!!

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Colin E. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Jackie W. 
Rating:
5.0

Customer did not leave a comment.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Very happy renting from the sugar camp dealer

James B. 
Rating:
5.0

Great as is.

robert B. 
Rating:
5.0

Great service and available hours. 6am to 9pm. Incredible.

Timothy K. 
Rating:
5.0

Excellent service.

James S. 
Rating:
3.0

Customer did not leave a comment.

DIANNE K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

gayle H. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

Clark C. 
Rating:
3.0

The interior windshield was not clean. The truck was very noisy

David J. 
Rating:
5.0

Nothing. Every step was perfect and excellent service.

Timothy K. 
Rating:
5.0

Customer service help was very good.

Kenneth F. 
Rating:
5.0

I Have been renting trailers from sugarcamp enterprises for 10 + years,they have always took care of my rental needs

MARK Z. 
Rating:
5.0

Everything was fine. Great service and price.

michael L. 
Rating:
5.0

Customer did not leave a comment.

dennis D. 
Rating:
5.0

Nothing

Thomas P. 
Rating:
5.0

The trailer really needs to have a tongue wheel on it. There is no way most can lift that so it goes onto the ball.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Cindy V. 
Rating:
5.0

Customer did not leave a comment.

Cindy V. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

kieth S. 
Rating:
5.0

Always use u-haul. Easy to make reservations, equipment is clean and in great condition. The best customer service!!

Manuela H. 
Rating:
5.0

Customer did not leave a comment.

Kermit B. 
Rating:
3.0

I only dropped off keys, so I did not go in and can only mention outside appearances. It looks very run down. "Ramshackle" is a word that comes to mind. A fresh coat of paint where it's fading weirdly, cleaning the windows and other general cleaning would go far to making it more inviting.

Richard M. 
Rating:
5.0

Great service. Any time I need this service I will be back.

TED B. 
Rating:
4.0

We had a good experience in Sugar Camp. Thank you!

Rick B. 
Rating:
5.0

This place does a great job. Will be back aga!!

Theodore B. 
Rating:
5.0

Great service will be back.

TED B. 
Rating:
5.0

double check that all lights work on trailer before customer picks up.

Sharon G. 
Rating:
5.0

Improve your computer program so I don't have to wait 45 minutes when picking up and signing off.

tom S. 
Rating:
4.0

Friendly staff and quick processing

Richard K. 
Rating:
4.0

The Sugarcamp Enterprises location is a small business that is not accurately set on google maps. The proprietor was very nice and helpful.

Leonard M. 
Rating:
5.0

Super friendly and helpful! They made good suggestions to help strategize our move.

jeff B. 
Rating:
5.0

Nice

Bradley B. 
Rating:
4.0

More equipment available.

TED B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Great personal service out of the Sugar Camp, WI location. Thank you!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

The owner there is always friendly and helpful. I drove 15 minutes south just to go north because I like renting from that location.

Paul L. 
Rating:
5.0

Yes Sir, Gentle man was super and every thing was ready to go . He made it a perfect experience. Could not ask for better help. Service from him was Excellent, Sorry that i,ve for his name. He was There at his business opening the door at 6am. Perfect .Perfect,

Paul M. 
Rating:
5.0

Friendly staff

Daniel L. 
Rating:
4.0

The interior of the van was a mess. My wife had to clean it so it acceptable for us to sit in.

Roger L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
1.0

Customer did not leave a comment.

Jerod B. 
Rating:
5.0

Customer did not leave a comment.

RALPH J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Nothing...everything was in perfect order. :)

Debra M. 
Rating:
5.0

Customer did not leave a comment.

douglas Z. 
Rating:
5.0

Did not reserve the trailer for this location. Uhaul made us go almost 50 miles to pick it up. When you make a reservation you expect it to be where you want to pick it up.

Pat S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Chester N. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Had issues with our hitch. Owner went out of his way to help make it right, and fixed the problem for us. He was great! Tire went flat while it was sitting in the driveway. Had to call roadside assistance and got a new tire. That was an interesting experience that you're not asking me to rate. I didn't have cell service where the trailer was located, so I had to drive down the road to get cell signal. I was told that assistance wouldn't be dispatched until I called back when I was at the trailer location. (hard to do when you don't have a cell signal.) Had to call back and lie about my location to get anyone dispatched. I was also supposed to text or email pictures. (again, hard to do with no cell signal.) Had to walk 1/4 mile down the street and stand in the middle of the road to get any signal at all, and pictures still wouldn't go through. Took 2-1/2 hours for help to arrive because we were in a rural area (Conover/Eagle River, WI.) We were late taking off, but at least we didn't have any problems once we were on the road.

Nancy D. 
Rating:
5.0

Return process was easy, location had fuel so easy to refuel, all involved were responsive, and return was easy procedure

Donald H. 
Rating:
3.0

The gentleman who ran the place and helped us load the vehicle was patient, kind, and very well informed - thank him for us please.

Steven Y. 
Rating:
5.0

Service was quick and painless

bruce J. 
Rating:
3.0

Customer did not leave a comment.

KEVIN M. 
Rating:
3.0

Customer did not leave a comment.

dan T. 
Rating:
3.0

Customer did not leave a comment.

Kurt P. 
Rating:
5.0

This drop off location was excellent and would recommend it to anyone

Patrick O. 
Rating:
4.0

Find me a truck less than forty miles away?

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
4.0

Customer did not leave a comment.

terri S. 
Rating:
4.0

Customer did not leave a comment.

Bill M. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

This location is adjacent to a gas station, and though the uhaul wasn't open (I was just dropping off), the people in the gas station were kind and helpful. Thank you!

Monica B. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

Lance M. 
Rating:
5.0

Customer did not leave a comment.

tom B. 
Rating:
2.0

I was over-charged, and have been waiting for 3 weeks for my refund. I asked for someone to call me back when they got in, when I returned the equipment and no one ever did. I have called them three times now. They keep telling me they will call me back and never do. I was over-charged, and the truck leaked gas. They did nothing to rectify the fact that the gas I paid for leaked all over the place. I was told I was getting one insurance and then they charged me for the most expensive insurance without my knowledge. I was told they would not be open when I requested to pick up my equipment so I had to change all my plans to accommodate them. It is all very frustrating, and I am tired of calling and trying to get this taken care of, without any success.

Debra W. 
Rating:
5.0

Overall, the experience with U-Haul was good - the equipment was fine and the personnel pleasant to work with. U-Haul customer service via the phone was non-existent, however. Three attempts to call CS to change the dropoff location, after being on hold for over 15 minutes the last time, I finally gave up.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

Angie C. 
Rating:
5.0

scary good...don't change a thing

george S. 
Rating:
5.0

Very polite and knowledgeable service. Helpful in making sure everything was in working order before leaving.

joshua J. 
Rating:
5.0

Customer did not leave a comment.

tami S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Very helpful and easy to work with for a remote location

faye D. 
No reviews have been submitted for this location.

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