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BRIAN M
Customer Reviews for Sukhi Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
MICHAEL DPlease make hours of operation and additional charges clear at customer pickup, and have someone available near the desk at checkout time so customers don't have to call out "Hello?!?" to get assistance. We inquired about returning the vehicle after 6 PM and were told to drop the key in the after hours box. We did so (within the rental window) and got an email that we'd be charged a $20 penalty for "returning after hours" despite being assured at checkout that would not happen. We had time-stamped photos of the return that we then submitted to the regional UHaul office and the $20 was not charged. However, the distance charge is outrageous (.99/KM?!?). And, when the manager called me to clarify we wouldn't be responsible for the extra $20 fee, he yelled at me and hung up even as I spoke calmly and said I would like to rent from them again. After that treatment on the phone, I'm not sure we will use this place in future.
LYNN FTThis is a fantastic place to rent a truck. Ishmail is a wonderful and helpful fellow who really cares about doing a good job and helping others. Overall this location is reliable, reasonable and convenient. Highly recommended!
TOBY MFriendly service.
David BExcellent experience
NEIL PIt was Affordable!! I will be going there again!!!;
DAVID LAlways the best rental experience! The uhaul team at this location is why I keep coming back. :)
SHARYN CThe staff are always friendly and helpful
MARTIN BExceptional service provided by Ismail!
SAMEER IThe wiper blades on the truck needed to be replaced.
MATTHEW MAlways attentive and helpful team
MARTIN BLove the Staff..Ishmial is great guy, personal and is effective at his job.. I've been using Sukhi Uhaul for awhile now..however...they could use some fancy UHAUL artwork on the walls... ; )
JOHANNES HHighly recommend!
MOHAMED ALove their service 👍
JOHANNES HThey were so friendly, helpful, easy going and lovely.they gave me best experience. And they actually represented the U Haul I believe
Pankaj BGreat customer service and well maintained vehicles. Will definitely use sukhis again for a move
WILLIAM AIt was 2 days since the snowstorm, but their parking lot wasn't cleared from snow, and I had a very hard time parking/returning the vehicle. Utmost shame!
MARAT KThe young fellow at the desk was very very helpful. He explained everything to me very well and he had such an upbeat and cheerful manner. It was a pleasure to interact with him. He’s a big asset to your team. Thank you very much!
CHRISTOPHER JAlways a pleasant experience at this location. Friendly and courteous!
SHARYN CTerrible customer service. Booked a 15” truck at one location and received a 10” truck 40 minutes further away. And was only notified that no 15” trucks were available the night before the move at 5pm. Was told I was getting unlimited mileage due to this but was charged for mileage. Would not recommend or use again.
CHRISTINE EBusses, trains and airplanes.
MICHAEL NBooked over a month before my move and U-Haul called me a day before saying the pickup location changed to almost 5km away from the one I chose.
RAPHAEL DGot ripped off - brought the fuel back at the same level but didn’t want to fight and he said it would be a 17$ charge then got charged 33$ - pretty upsetting and will definitely be looking into other hauling options next time around
BRENDAN MGreat service at Sukhi / UHaul
CHRISTOPHER BNot too busy. Quick pick-up and drop-off. Helpful staff.
Matthew WMr. Ismail Afta at U Haul, Sukhi Auto, 318 Greenwood Ave, Toronto was an exceptionally kind and supportive person. He was on time at 08:00 AM and brought me the 20’ truck. So easy experience.
BASHIR HIt’s been a while since I rented one of these things. You guys need to stop advertising “$20” on the side of those fucking vans and be honest with your customers. A trip from East York to Scarborough and back - less than 1.5 hours - cost me over $100 because you charge by the kilometre. I’m surprised you can get away with that nonsense, but here we are. Otherwise no issues with Sukhi U-Haul.
KYLE DThe 24/7 check in was horrible. I had to do so many things on my phone outside in the freezing cold (-10 degrees ) including taking pictures of my licence, filling out forms for contact people, texting with agent, that I tried to do in advance but couldn't until I was physically at the location (this seems crazy). The original instructions sent didn't seem to have the lock code, and couldn't find a way to call anyone. Called the number from the app and couldn't find any proper menu options so talked with someone to collision, who transferred me to customer service, who then transferred me to the truck rental people. Very frustrating experience overall and don't plant to rent again with UHaul unless the process is improved.
Tyler LTruck was pretty dirty.
JAY RGreat timing! Minimum words maximum results, the staff is friendly, responsive and accommodating to the client's needs.
ANDREI BMy only go to place for all my uhaul needs
CINDEELEE BAll good. No problems here.
NICANOR CHelpful and friendly people.
DJAMEL BEverything worked great -- thanks!
ALEX BDon’t confirm vehicles that you don’t have. U-Haul confirmed certain size via email. Then location called and confirmed that size but only at a later time. When I went to pick it up they didn’t have it. This resulted in a smaller vehicle and a second trip during the move. Therefore more time needed and more mileage. Not impressed at all.
Stephanie MSuper smooth and convenient. I never go to any other location. Tks.
NEKTARIOS Sequipment in good condition however there is normal wear and tear on the equipment that should be noted to the customer prior to customer taking the equipment
Derrick Bprompt courteous intelligent, this location is the one I prefer and I've tried several over the years. excellent service overall
HOWARD SIt was great, thorough & courteous service. Don't change a thing.
JOHN WAmazing service, great availability and fast check-in.check-out process
RONAN FBest experience with U-Haul! Will be back!
VELIZAR DGood service
FRANCIS NIve been dealing with this place for yrs and I have to say, they are the best. A wk ago I went to the one on warden and that was a huge mistake as I had nothing but problems. That alone made me realize that when you deal with a good place, stick with that place. I need another truck on Thursday, and guaranteed I will be going back to Suki's
CINDEELEE BAppreciate the speed of biz
COREY PWhile the equipment is generally clean. And while I really get excellent customer service from Ishmail, who is always friendly, prompt, and understanding, I think cleaning could be improved. I think the interior should be cleaned for pet hair removal and that all cup holders and doors should be properly washed out between users. Otherwise I enjoy this location. I walk all the way there for their exemplary customer service. Sukhi is also an upstanding guy. He makes renting Uhaul vans worthwhile, While I like GMCs, thank you for introducing the Ford vans. They are easier to handle.
MYZAE AOnly problem was not from this location, but Head Office at UHaul as I attempted to rent a truck for 3 days and was told I could not do that - BUT - I could rent a truck for one day, bring it back, then rent another truck for 2 more days! ??????????
DJAMEL BThe exaust was leaking in the cabin and was so hard to drive with all windows up ,that’s a minor defect and the track should not be on the road.
GEOFFREY TNice experience - smooth and easy.
Ryan SOur pickup and dropoff experience was great - fast and friendly - will definitely recommend and use again ourselves. Thanks!
ANDREA LThe truck that I received was not in good working condition at all, I was worried the whole time driving it would break down. I will definitely think twice about renting from UHaul again because of this. I told the person who received the truck upon return and he did say it was due for servicing but this didn’t help at all or make me feel better about my experience. He was not unpleasant at all but I feel for whoever drove this vehicle before and probably after me as I am sure it won’t be dealt with until it’s service date comes due.
Brenton KIshmael was amazing. He helped guide us through the process and made sure that on the front and back end of things everything went smoothly. He explained every detail of the transaction so that we could understand all the numbers, mileage versus KM, etc, so that there were no surprises on the other end of things. He was patient and generous with his time. Highly recommend! The only reason we wrote "above average" was because the knob for the defroster/air popped off as soon as we tried to turn it at 5 am when we we left. We had to go back into the house, find needle nose plyers, and turn the inner metal knob, to get the defroster working so that we could see. Other than that, everything was perfect.
CHRISTOPHER HWas rescheduled 3 times, was rude over the phone, and a tool I had left in my truck had been stolen
MICHAEL MExcellent customer service
LUQMAN VGreat service! The truck was clean and overall a great experience!
ANDREA AA personal item left behind in your truck was returned to me quickly. Great staff. Honest, friendly and easy to work with. Highly recommend.
KIMBERLY RGood guys..
JOHANNES HThis location did not have the truck that I wanted to reserve. This was known only at the point of being in the location. I need to go to another location to get to 15 foot truck. Extremely disappointed with this location.
BRYAN LThe Customer Service Representative Mohammad Ismail was super. Went above and beyond to make sure I had everything i needed and that I had a positive experience. Thank you so much.
Naureen CMobile app has glitched for both pick up and drop off.
Scott LPlease clean the car, smells someone died inside of it while smoking. On the highway the steering wheel starts wobbling like insane if you reach the speed of a 100km/h or around that. Feels ridiculously unsafe.
IVAN TFast and efficient! Great work.
NEIL ZThis is my go-to location! I've used this location several times and its always been a great experience: trucks always available, easy pickup/drop-off, friendly staff. Thank you!
Katherine CSuper smooth, highly recommend!!!
PAUL KThere was a hole in the roof, and damaged some of our furniture after a period of rain.
GERADUS V