Great location and good experience every time!ARTYOM O.
Sukhi Auto Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toronto, ON M4L2R8
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- 4.5 Average Customer Rating
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This is my new favorite location. I've had bad experiences with other location before. However Sukhi Auto Repair was great in every aspect. I will be recommending it to others.Robbert C.
I wrote this in to U-haul, and much to my surprise, did not hear back. I am sharing here for others. Completely dissatisfied with this entire experience and would not recommend this location to anyone. â€”â€”â€” I am writing to inform whomever is in charge of customer experience at U-haul. I want to begin this email by indicating that my previous experiences with U-haul have been sufficient thus far, hence, choosing to move with U-haul once again. In efforts to prepare for the move, I booked the U-haul on January 6 for pick-up at 7.30am at Basso Lounge (320 Queen Street E). Yesterday, I received a call while at work to indicate that our pick-up location changed from Queen Street (downtown Toronto) to 318 Greenwood Ave for 8am. Note, our elevator was also booked for 7.30am - as well as our movers. This initial setback pushed back our start time for the move. The pick-up location was on the opposite side of town for us, given that my previous address of residence was in the west-end of Toronto. On the phone, the service clerk informed me that we would be given an additional 50km to make-up for the inconvenience. I would like to acknowledge as well that we chose the Queen Street location for ease of the route, as Greenwood is 20km from my home. The service clerk indicated to me on the phone that there were no one-way vehicles available at Queen, despite the availability of this location at the time of booking. We understood that mistakes happen, and we were satisfied with the additional 50km. When we arrived at the pick-up location on Greenwood, the vehicle that was provided to us had a flat tire. I alerted the employee, and he said that it should be fine to drive. When I prompted for a separate truck, and indicated that we were driving a long-distance, he said that he would check in to see what he could do, but that this was the only truck he had for one-way. Again, the concept of one-way was not explained to us, and there were many 15" trucks around. They ended up filling the tire for us, but could not explain why a flat tire was provided to us. When questioned, one person said the cold air caused the flat, and another person said that it could be leaking. No alternative tire was provided in the event that it popped throughout our ride. As the tire was being filled, the employee went over the details of our booking. He noted that our drop-off was in Cambridge, and that I could drop it off anywhere that accepts U-haul drop-offs. At the time of booking, there was nothing available in Guelph, so we chose Cambridge. I showed him where I had arranged the drop off for Dive Petroleum 22 Concession St. He told me again that I could go anywhere, again. I told him that I would be arriving at 22 Concession St. Once we arrived in Guelph, I received a booking notification update for drop off at 696 Franklin Blvd. I did not authorize this, and immediately called the U-haul location at Greenwood. The individual on the phone told me that I could go to a location in Guelph instead. I drove to the 389 Speedvale location. Luckily, they accommodated me, but had to change my reservation, otherwise I would receive a 250$ charge. My gas tank was also minimally touched (1/4 tank used), and I received a fuel-charge for 56.34. Our total ride ended up being 75km - and we were still charged for the entirety of the ride. This entire experience from beginning to end was treacherous, and exceedingly stressful to add on-top of a move. When all you wish is for your experience to be seamless, this was the furthest thing from. We did not receive our 50km honour, but rather - a flat tire, misleading service clerks, additional charges, and on-going difficulty throughout the day. I am hopeful that there could be some reconciliation to this matter.Leigh H.
The location is hard to enter and exit (if you're going north). I went on a Saturday and it was okay, but I couldn't imagine on a weekday. Watch out for extra fees. I was charged $16 after I left, the charge said I didn't refill the gas to the starting gas line. I drove less than 10km and refilled more than double what I used. I'm not going back to this location and I recommend you avoid it, unless you want extra fees after you leaveRobert C.
Highly recommend, super easy to pickup and drop off.Yunus C.