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Rohit B
Customer Reviews for Sukhi Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This review is not necessarily related to this specific location. The vehicle I reserved was unavailable because it had not been returned. As a result I had to triage the issue myself via u haul customer service department finally getting an alternate reservation at another location. Frustrating experience overall and not once was offered any sort of discount or compensation for the inconvenience. This cost me several hours of time on an extremely busy day that I could not afford delays.
William DArranged to rent a dolly but the one they had was broken. They offered it free of charge, so we took it, thinking it might work. However, it turned out to be useless with one broken wheel. Thankfully the place we moved into had one they let us use. If this hadn't been the case, we would have had a lot of difficulty moving (from where we could park the truck to the apartment was a total of about 100m distance - hard to carry furniture that far).
Steven DThe individual who helped us made it very easy and pleasant. I would recommend this location to anyone. Service was friendly, fast and the truck was clean.
Cathryn SYour app is broken which made mobile pickup incredibly difficult (it wouldn't let me sign in, and has a 2 star rating on Google Play with very negative reviews so I assume the problem exists for a lot of people). The notification/button to begin the mobile process of picking up the van on a browser didn't show up until 20 minutes after my pickup time. When I called for assistance the first time, the man on the phone simply said "This is not an issue I can help you with." and then hung up. When I finally reached someone the second time they were very patient and helpful, but the pickup process absolutely requires their assistance as the browser kept kicking me out of the steps and I had to restart. It took 55 minutes to pick up the van. The second rental required an additional driver. I added him to my account, but the location said he was unable to pick it up because the original credit card name didn't match the original license. As a trans person working to change over all of my IDs (which is an arduous process in and of itself) I found this very upsetting. We ended up switching to a secondary location for mobile pickup, which did not give us any issue (other than the browser still being difficult to work with). A truly heinous experience, and I won't be renting with you again.
Matthew TThe staff was friendly and quick
Josiah NThe guy on the phone was incredibly rude! I will be sure not to rent from this location again! U-haul was very helpful and easy to communicate with. So will continue to use u-haul, but will find another location that is for sure.
Jesper JGreat customer service.
Evgene YEverything is good here, a very efficient and kind fellow works here. So happy to have this service for our small staging and organizing business. Thank- you!
Toby MThis uhaul location is the most efficient and reliable. I would highly recommend you use them for any of your moves.
JOSEPH DThis is a great place to rent a van or truck. The gentleman at the desk is very kind and efficient. I won’t rent elsewhere! We rent for our small staging, organizing and downsizing business. Regarding corporate- that was quite the rate hike on the basic insurance from $15-$16 to $20 all of a sudden. Also I rent quite often and would love to hear about corporate rates? I am a very longterm and loyal UHaul customer.
Toby MAfter having my reservation moved here from another location that was closed, this location was great. Got me the moving van quickly and was quick and easy to deal with. Your customer service agent, Lilian, was also great. She was able to move my reservation to this location quickly when I called-in to say the original location was closed.
Zubeir BEasy to rent, pick-up and drop-off. close to we’re we live and friendly service
Hugh JEverything was great, the gentleman helping me was very helpful, I will highly recommended to other peaple about this location. Thank you.
allen mThe man operating the front desk was extremely unpleasant. I have rented many U-Hauls before and this was by far the worst experience I have had so far. He tried nickel and diming me after I had refilled the gas tank, claiming it still was not filled enough (it was possibly a hair less than what it was when we brought it). He laughed at us and claimed he was still going to charge the $30 dollar service fee plus gas money to for him to refill it. When my coworker challenged him he backed down but still insisted he had to charge us $10. I said okay and cut my losses. Will never be dealing with this rotten fool again.
Paige PGreat location and good experience every time!
ARTYOM OThis is my new favorite location. I've had bad experiences with other location before. However Sukhi Auto Repair was great in every aspect. I will be recommending it to others.
Robbert CI wrote this in to U-haul, and much to my surprise, did not hear back. I am sharing here for others. Completely dissatisfied with this entire experience and would not recommend this location to anyone. ——— I am writing to inform whomever is in charge of customer experience at U-haul. I want to begin this email by indicating that my previous experiences with U-haul have been sufficient thus far, hence, choosing to move with U-haul once again. In efforts to prepare for the move, I booked the U-haul on January 6 for pick-up at 7.30am at Basso Lounge (320 Queen Street E). Yesterday, I received a call while at work to indicate that our pick-up location changed from Queen Street (downtown Toronto) to 318 Greenwood Ave for 8am. Note, our elevator was also booked for 7.30am - as well as our movers. This initial setback pushed back our start time for the move. The pick-up location was on the opposite side of town for us, given that my previous address of residence was in the west-end of Toronto. On the phone, the service clerk informed me that we would be given an additional 50km to make-up for the inconvenience. I would like to acknowledge as well that we chose the Queen Street location for ease of the route, as Greenwood is 20km from my home. The service clerk indicated to me on the phone that there were no one-way vehicles available at Queen, despite the availability of this location at the time of booking. We understood that mistakes happen, and we were satisfied with the additional 50km. When we arrived at the pick-up location on Greenwood, the vehicle that was provided to us had a flat tire. I alerted the employee, and he said that it should be fine to drive. When I prompted for a separate truck, and indicated that we were driving a long-distance, he said that he would check in to see what he could do, but that this was the only truck he had for one-way. Again, the concept of one-way was not explained to us, and there were many 15" trucks around. They ended up filling the tire for us, but could not explain why a flat tire was provided to us. When questioned, one person said the cold air caused the flat, and another person said that it could be leaking. No alternative tire was provided in the event that it popped throughout our ride. As the tire was being filled, the employee went over the details of our booking. He noted that our drop-off was in Cambridge, and that I could drop it off anywhere that accepts U-haul drop-offs. At the time of booking, there was nothing available in Guelph, so we chose Cambridge. I showed him where I had arranged the drop off for Dive Petroleum 22 Concession St. He told me again that I could go anywhere, again. I told him that I would be arriving at 22 Concession St. Once we arrived in Guelph, I received a booking notification update for drop off at 696 Franklin Blvd. I did not authorize this, and immediately called the U-haul location at Greenwood. The individual on the phone told me that I could go to a location in Guelph instead. I drove to the 389 Speedvale location. Luckily, they accommodated me, but had to change my reservation, otherwise I would receive a 250$ charge. My gas tank was also minimally touched (1/4 tank used), and I received a fuel-charge for 56.34. Our total ride ended up being 75km - and we were still charged for the entirety of the ride. This entire experience from beginning to end was treacherous, and exceedingly stressful to add on-top of a move. When all you wish is for your experience to be seamless, this was the furthest thing from. We did not receive our 50km honour, but rather - a flat tire, misleading service clerks, additional charges, and on-going difficulty throughout the day. I am hopeful that there could be some reconciliation to this matter.
Leigh HThe location is hard to enter and exit (if you're going north). I went on a Saturday and it was okay, but I couldn't imagine on a weekday. Watch out for extra fees. I was charged $16 after I left, the charge said I didn't refill the gas to the starting gas line. I drove less than 10km and refilled more than double what I used. I'm not going back to this location and I recommend you avoid it, unless you want extra fees after you leave
Robert CHighly recommend, super easy to pickup and drop off.
Yunus Cthey overcharged and it happened 3rd time to the same project under my workers' account- they are very sneaky I wouldnt reccomment to anyone... I had to spend time with the head office and reversed the amount overcharged uneccessarily...
JEYASINGHAM JToo expensive
John PI had a seamless and wonderful experience.
Sarah DI go out of my way to go to this location every time. Love it.
Madison CThe truck is in rough shape. It’s clean but smells like stale smoke and the truck mechanically sounds like it’s on its last legs
Jonathan RQuick paperwork and take-off. Also liked the easy return and later email receipt.
Loreta MThe truck was clean, but smelled of cigarette smoke. I was told the fuel level was full, and to return it full (which I did). However, I only drove 13km and needed to put in 14L of fuel to bring it to full which means it clearly was not actually full when I got it.
Daniel HMy rental location has been changed 3 times. Won't recommend uHaul to anyone.
Fuat KUHaul website let me book the truck after-hours, but the actual location made me come hours early. Poor customer service.
Claudia NIt would be helpful if there were signs directing you where to go ie where the office is and where to leave the truck when you return it. Other than that, it's a convenient location, easy to find, easy to connect with main routes.
Martin BThe staff is amazing, very professional. Took their time to explain everything to you. Highly recommend this place.
Mamadou OWhere do I begin. This pickup was originally scheduled to be at the location on 354 Pape Avenue in Toronto for 8am. When I arrived there was nobody there, my truck I had reserved was also boxed in. I called the number for the location 3-4 times, nobody picked up. I then completed my mobile check in, guess what - no equipment assigned to this reservation. I then proceeded to call u-haul support and was hung up on twice before I finally Was helped by a representative and was able to change my pickup location. Wasted an hour of my time and was late for my elevator reservation at my condo. Horrible service as always from u-haul. Never change, you guys are doing GREAT work!
Patrick KThe location was very sketchy. Office space was not neat, tidy and professional. The vehicle that I picked up was dirty on the inside. It was dark when I returned the vehicle. The back parking lot was not very well lit. The actual cube van was fine; it worked well and served its purpose.
THOMAS MThe location fine. the frustrating part of uhaul is the app. It is a horrible app. it is slow and unresponsive and half the time doesn't work at all.. The rental process in regards to gas I also find super annoying. The requirement to have the gas level at the same spot when it is at a completely random level is super frustrating.
Graham SThe individuals were helpful and showed me how to set up the equipment. Good experience overall, although the location is awkward as it's part of a auto body repair shop, so lots going on.
Bryn KAlways a pleasant and efficient experience at this uhaul. :)
SHARYNA CU guys are always amazing . Thanks so much
Jason pThere were no cargo vans to complete my reservation. I had to upgrade to a box truck or figure something else out.
Megan CThe pakistani guy at the front was very friendly and helpful
Amar NTruck fuel level was just above Empty when picked-up. I had to find the nearest gas station to fill before I even started my trip.
Michael WEquipment is so old and damaged it is embarrassing. The trailer was actually tilted when it drove. Door also jammed and I cut my hand. I have rented other trailers in past and they were good. This one was shit.
John LI don't think my driver should have to take a photo of the dash with every rental. We were charged for fuel, even though we topped up. I think it should be on uhaul to provide a timestamped photo of the dash before the vehicle goes out.
GERINE Dexcellent customer service/clean van
ANN WOne of the best u haul locations I've been too! Staff were very friendly and answered all our questions!
Curtis DAwesome service thank you
Christine BThe person that helped us was really awesome 😊
Stefano SThe people working there were some the nicest people I have ever met in a business context. Super helpful, patient and willing to help solve any problems that I had with the timing of the rental. Number 1 U-Haul place for me!!
Donald MThe back left brake light and turning signal need to be repaired. They were not working. Everything else seemed to be in good working order.
Kyle WAny time I rent a vehicle from Mohmmad at Sukhi I am happy - great service and a great vehicle. Again this time as expected.
LJ SGreat ineraction with agent! Easy pickup and drop
ROBERT FThe customer service was great. The van was dusty inside but it’s never perfect. I was charged for 12 km which should have been part of the 50 charge we barely went anywhere and still topped off the gas. I feel like I’m being nickle and dimed
Jim KThe new fellow Sean was extremely nice and very accommodating with us first thing in the day. Truck was great and we like the new access to office via steps. We were SO sorry to hear about the death of Mohamed. He was a wonderful person and gave us incredible service every time we went which is a lot. Our sincere condolences to his colleagues and family.
Toby MI tried calling this location to describe the following incident that occurred but the call kept disconnecting: When we dropped off the truck on Sunday there was a man that followed us into the parking lot yelling at us to move the truck to a different spot on the lot. This man did not work for U-Haul. He said he works on the lot. The place he was telling us to move the truck to would have blocked the entrance to another driveway, and there were no signs indicating that we should park there or that we could not park where we had parked. We had just been told to park in the back lot. When we told the man that we did not want to move the truck to block the driveway, he became very belligerent. He kept yelling and using profane language and called my husband names. I understand this man does not work for U-Haul, but just wanted to flag that it was not a good drop off experience and the U-Haul location should be aware.
Faye W