Customer Reviews for Sullivans Towing & Recovery LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sullivans Towing & Recovery LLC

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Andrea A.
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Customer did not leave a comment.

STEVEN H.
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CHECK TIRE PRESSURES BEFORE SENDING A TRAILER OUT. I was given a trailer that had 3 tires that were each 10 psi low and one tire that was 30 psi low. Luckily I always check tire pressure before towing but the average customer probably does not. It is a huge liability to be sending a trailer out with grossly under inflated tires. Also the hydraulic brakes on this trailer were NOT functional which made my long distance drive dangerous. The nonfunctional brakes are not this location's fault but the tire pressures are.

Wayne C.
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Customer did not leave a comment.

Stephen H.
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Pleasant and helpful support staff. Quick in, out and return...

Lucy O.
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Lucas S.
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Thomas F.
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TROY L.
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NA

Yun K.
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Pat S.
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Jeremy M.
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Super friendly and professional! Will 100% come return to Sullivan's in the future.

Lloyd K.
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Customer did not leave a comment.

Jay L.
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Bryon C.
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The staff at this location helped a lot I was not able to back the trailer in for disconnection and they did a great job of doing it for me I was in-and-out of there in 15 minutes

Donna G.
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Helen O.
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Very helpful staff explained everything to me!

Jeremy M.
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TAMMY P.
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Orlando S.
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Mark K.
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Only complaint is that drop off location given to me was far from my destination location. When I picked up vehicle I was told that I would be able to drop off vehicle at nearest UHAUL location, I just needed to call and coordinate change. When I attempted to change drop off location to UHAUL location within 1 miles from my location, I was told that I could not and had to return vehicle to location 20+ miles away. I was charged extra for those miles.

Kevin B.
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No complaints

Thad D.
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Great customer service!!

Raymond M.
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Great customer service!

Carla F.
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The lady at the location would not help me rent the truck. She kept referring me to online pick up even though it was still during business hours. I expressly said I was confused and wanted a person to help me. She just keep saying she couldn't help me and didn't know anything about Uhaul. She was belligerent and rude ad nauseum.

Taylor C.
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Customer did not leave a comment.

Harold M.
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Friendly staff! Robert was very helpful!

Scheid H.
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How about adding a military ID as an identification method for your on-site verification process? To expect someone to have a passport with them is silly. I have my mil ID everywhere I go. Thanks...

Teresa J.
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Very friendly staff and pet staff (peanut butter the cat). Vehicle was very clean.

Darryl M.
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Customer did not leave a comment.

Mary Raye C.
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Thomas M.
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Antoine W.
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When I dropped off the vehicle I did not come in contact with any personnel it was after hours

Natalie B.
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Truck was absolutely filthy. I had to wash out the back with a hose and then wait for it to dry. Looks like someone hauled used tires back there. Gravel, black dust on everything. I would have ruined all of my furniture if I had put it in there.

LARRY B.
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Nothing I was provided Great Service

Robbin P.
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Customer did not leave a comment.

donald C.
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DAWN T.
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Robin T.
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Ashley W.
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Jocelyn S.
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Finroy C.
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Robert M.
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Easy In & Out drop off. The attendant checked the vehicle and I was out and on my way.

Andrew A.
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Warn the next customer to bring the truck through the carwash. This location charged me $75 to clean the exterior. Seems extremely high price when the sticker on the truck said cleaning was $25.

NICHOLAS Q.
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The business was very messy inside

Wendy W.
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Excellent experience, Thanks!

Meghan E.
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Customer did not leave a comment.

Dale G.
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Flawless. No problems. Processed very quickly.

david C.
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Customer did not leave a comment.

wayne L.
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Carlos A.
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quick and easy experience, counter lady that greeted us was very friendly

todd P.
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Good crew...thanks!

Oswald P.
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The pick up experience was bad because of the problem I had getting a code number to get a key.

April M.
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Customer did not leave a comment.

david B.
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rigoberto C.
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mike H.
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Frank S.
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Sullivan's in Ferry Farm, Fredericksburg have been our U-Haul pick-up location of choice for several rentals. They have always had the truck ready and the paperwork is quickly and efficiently handled. I highly recommend Fredericksburg area residents use Sullivan's Towing for their U-Haul needs.

RUSSELL D.
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Customer did not leave a comment.

Elizabeth B.
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We didn’t get our truck until 4 hours after we were supposed to. The check engine light was on and we were told to just drive 400 miles with it like that. They took money out of the wrong account because they didn’t wait for us to get there to do it. It was all around an awful experience.

ROBERT M.
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The personal at both locations ( pick up and drop off) were polite & professional. A very good piece of equipment ( auto transport) at a fair price . Thank you

Joanne S.
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John G.
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Allison B.
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Dinah L.
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mark M.
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Because your website did not work when I tried to do the online check-in, there was some confusion about the pickup time. This location did not have a way to call them directly on the weekend, since they are not normally open on weekends. All calls forward to an answering service, which made communication very difficult. Not the location, but U-Haul. You need to fix your website so that it works as advertised. Also, you ask for the towed vehicle (auto transport trailer) and towing vehicle, but the only vehicle that shows up on the paperwork is the towed vehicle, which caused some confusion.

Jeff G.
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The original location chosen did not have the trailer on 5/9/2018 even though I had received the following. "Your order is confirmed. Your master order number is: 21759308 " I had planned on having some friends help load the evening of the 9th, instead I had to rush down the next morning to this site, 17 miles from my home, and load up by myself. I am going to try again in two weeks, I hope U-Haul gets it right this time.

Francis R.
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Customer did not leave a comment.

Jonathan B.
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Great job. Denise was very accommodating and personal.

Sergio D.
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Customer did not leave a comment.

Lynn G.
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Sylvester R.
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Nothing

Robert P.
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People were very nice and accommodating, would recommend to friends.

WILLIAM D.
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Customer did not leave a comment.

DONALD O.
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Great customer service. I will use them again.

Jim D.
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They did not seem to have all the information that I entered on the website when I ordered the truck. But they were easily able to take care of it. Very friendly people.

Matthew W.
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None

Edward J.
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Customer did not leave a comment.

Robert B.
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Chris S.
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Joseph W.
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Shelvy W.
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David H.
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Alphonso T.
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Ray W.
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James S.
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Karen R.
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Paul H.
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Daniel M.
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Michelle S.
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Not affiliated with uhaul and they didn't do their part so that I could do my self service which took me almost 30 more mins to get the truck due to having to call in to get dispatched.

ADAM M.
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Customer did not leave a comment.

MARY Y.
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Customer did not leave a comment.

Andrew H.
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Judith S.
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Customer did not leave a comment.

Frank S.
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Great. Folks to deal with...good equipment and knowlegable staff.

MARSHA H.
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Customer did not leave a comment.

Steve Z.
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very happy

Karen F.
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Customer did not leave a comment.

Gloria S.
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Customer did not leave a comment.

FRED M.
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make siure thje ball is large enough to keep noise down on bumpy roads.,

Mark P.
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I have rented a trailer at this location twice now and each time they have been very efficient and helpful.

No reviews have been submitted for this location.

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