Customer Reviews for Sullivans Towing & Recovery LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sullivans Towing & Recovery LLC

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Bryan H.
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Customer did not leave a comment.

brad A.
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Heather M.
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William S.
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Service was polite, helpful and quick! I was in and out in less than 10 minutes.

michael F.
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Anthony M.
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Hire a whole new crew.

Mark K.
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John T.
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I have dropped at this location on two separate occasions now and was treated well.

Michael P.
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Eric C.
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Jim D.
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JEAN H.
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Very friendly thank you

Thomas H.
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AMYSUE C.
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ELLEN D.
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We return all of our U-haul equipment to this location. Very efficient.

aban K.
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I am not renting U-haul anymore because my appointment was at 11.30 am on Sunday. It was changed to the next day without my consent.

Sandra P.
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I will never use U-Haul again. The staff at Sullivan's was excellent. My on line U-Haul experience was horrific. Never again

JAMES B.
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SARAH D.
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Mir R.
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I love uhaul.

Linda G.
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The owner at the pickup location was very friendly and professional. The truck was waiting out front, already cleaned and gassed up and ready to go when we arrived first thing in the morning. Everything about the experience was very positive. We very highly recommend using Sullivan's Towing and Recovery to anyone! They represent U-Haul in an EXCELLENT manner!

Dennis G.
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SARA L.
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Ollie G.
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The windshield wipers were HORRIBLE. I almost had an accident during three different rain down pours. This vehicle should have been checked prior to sending out in a very unsafe way. Please be more responsible. Lives depend on it.

HAROLD L.
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Nathan P.
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David H.
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This location was selected for us as the drop off. We had to pass 2 other locations on the way and because of this we were charged for an additional 9 miles. There was also another location 2 miles from our house.

Amanuel A.
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Customer did not leave a comment.

Erik B.
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Enable WiFi access at all locations so check in and out becomes an easier experience. In remote areas internet access is very limited, cell service is very limited.

Edward B.
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Great rental experience. Friendly, professional staff. Truck was clean and ready for rent as promised. Both the check in and check out experience was outstanding. Highly recommended to family and friends.

Kevin F.
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When I turned in the truck I showed the young lady to paperwork where the fuel markings were wrong and that the company I pick it up from in Georgetown South Carolina had Circle the correct fuel amount in the truck at half a tank and a nurse with it and given me a card to show them if they have a problem to call them. He said everything would be fine next thing I know I'm charged $25 for fuel. Also the truck was filthy when I picked it up I explained that to the young lady I was charged $25 for cleaning.

Raymond G.
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Michelle was nice

Andrea A.
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Customer did not leave a comment.

STEVEN H.
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CHECK TIRE PRESSURES BEFORE SENDING A TRAILER OUT. I was given a trailer that had 3 tires that were each 10 psi low and one tire that was 30 psi low. Luckily I always check tire pressure before towing but the average customer probably does not. It is a huge liability to be sending a trailer out with grossly under inflated tires. Also the hydraulic brakes on this trailer were NOT functional which made my long distance drive dangerous. The nonfunctional brakes are not this location's fault but the tire pressures are.

Wayne C.
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Stephen H.
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Pleasant and helpful support staff. Quick in, out and return...

Lucy O.
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Lucas S.
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Thomas F.
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TROY L.
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NA

Yun K.
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Pat S.
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Jeremy M.
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Super friendly and professional! Will 100% come return to Sullivan's in the future.

Lloyd K.
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Jay L.
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Bryon C.
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The staff at this location helped a lot I was not able to back the trailer in for disconnection and they did a great job of doing it for me I was in-and-out of there in 15 minutes

Donna G.
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Helen O.
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Very helpful staff explained everything to me!

Jeremy M.
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TAMMY P.
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Orlando S.
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Mark K.
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Only complaint is that drop off location given to me was far from my destination location. When I picked up vehicle I was told that I would be able to drop off vehicle at nearest UHAUL location, I just needed to call and coordinate change. When I attempted to change drop off location to UHAUL location within 1 miles from my location, I was told that I could not and had to return vehicle to location 20+ miles away. I was charged extra for those miles.

Kevin B.
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No complaints

Thad D.
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Great customer service!!

Raymond M.
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Great customer service!

Carla F.
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The lady at the location would not help me rent the truck. She kept referring me to online pick up even though it was still during business hours. I expressly said I was confused and wanted a person to help me. She just keep saying she couldn't help me and didn't know anything about Uhaul. She was belligerent and rude ad nauseum.

Taylor C.
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Harold M.
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Friendly staff! Robert was very helpful!

Scheid H.
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How about adding a military ID as an identification method for your on-site verification process? To expect someone to have a passport with them is silly. I have my mil ID everywhere I go. Thanks...

Teresa J.
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Very friendly staff and pet staff (peanut butter the cat). Vehicle was very clean.

Darryl M.
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Mary Raye C.
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Thomas M.
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Antoine W.
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When I dropped off the vehicle I did not come in contact with any personnel it was after hours

Natalie B.
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Truck was absolutely filthy. I had to wash out the back with a hose and then wait for it to dry. Looks like someone hauled used tires back there. Gravel, black dust on everything. I would have ruined all of my furniture if I had put it in there.

LARRY B.
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Nothing I was provided Great Service

Robbin P.
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donald C.
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DAWN T.
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Robin T.
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Ashley W.
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Jocelyn S.
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Finroy C.
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Robert M.
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Easy In & Out drop off. The attendant checked the vehicle and I was out and on my way.

Andrew A.
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Warn the next customer to bring the truck through the carwash. This location charged me $75 to clean the exterior. Seems extremely high price when the sticker on the truck said cleaning was $25.

NICHOLAS Q.
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The business was very messy inside

Wendy W.
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Excellent experience, Thanks!

Meghan E.
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Customer did not leave a comment.

Dale G.
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Flawless. No problems. Processed very quickly.

david C.
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wayne L.
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Carlos A.
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quick and easy experience, counter lady that greeted us was very friendly

todd P.
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Good crew...thanks!

Oswald P.
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The pick up experience was bad because of the problem I had getting a code number to get a key.

April M.
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david B.
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rigoberto C.
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mike H.
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Frank S.
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Sullivan's in Ferry Farm, Fredericksburg have been our U-Haul pick-up location of choice for several rentals. They have always had the truck ready and the paperwork is quickly and efficiently handled. I highly recommend Fredericksburg area residents use Sullivan's Towing for their U-Haul needs.

RUSSELL D.
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Customer did not leave a comment.

Elizabeth B.
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We didn't get our truck until 4 hours after we were supposed to. The check engine light was on and we were told to just drive 400 miles with it like that. They took money out of the wrong account because they didn't wait for us to get there to do it. It was all around an awful experience.

ROBERT M.
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The personal at both locations ( pick up and drop off) were polite & professional. A very good piece of equipment ( auto transport) at a fair price . Thank you

Joanne S.
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John G.
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Allison B.
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Dinah L.
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mark M.
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Because your website did not work when I tried to do the online check-in, there was some confusion about the pickup time. This location did not have a way to call them directly on the weekend, since they are not normally open on weekends. All calls forward to an answering service, which made communication very difficult. Not the location, but U-Haul. You need to fix your website so that it works as advertised. Also, you ask for the towed vehicle (auto transport trailer) and towing vehicle, but the only vehicle that shows up on the paperwork is the towed vehicle, which caused some confusion.

Jeff G.
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The original location chosen did not have the trailer on 5/9/2018 even though I had received the following. "Your order is confirmed. Your master order number is: 21759308 " I had planned on having some friends help load the evening of the 9th, instead I had to rush down the next morning to this site, 17 miles from my home, and load up by myself. I am going to try again in two weeks, I hope U-Haul gets it right this time.

Francis R.
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Customer did not leave a comment.

Jonathan B.
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Great job. Denise was very accommodating and personal.

No reviews have been submitted for this location.

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