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Barry M
Customer Reviews for Sullivans Towing & Recovery LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was extremely satisfied with the service from this location, starting with the reservation thru pick up and drop off was very easy. I would recommend this location to anyone looking to rent a U-haul.
GERALD MDid everything over the phone. Did let them know they were my original drop off location that was changed on the front end and they took care to help close out the reservation.
HERBERT JIt was closed
Sharon HService was excellent - friendly, professional and processed things quickly.
JAMES RDirty vehicle
Grant FEXCELLENT AND HELPFUL STAFF!
Noel MAll is good
francis aIts a very busy location for tow trucks. I was unsure where to park the trailer because im not great at backing up trailers in busy areas but one of the tow truck drivers politely said anywhere is fine. person at the desk asked for my phone number to verify i was scheduled and me to unhook it anywhere but didn't offer any help. I managed OK and unhooked it in middle of parking lot and drove off.
BARRY CWe only dropped off the equipment and the keys in the drop box. We didn’t need and met with any employee.
gerimel mNo improvement needed. Great customer service
LEE RFriendly helpful prompt service.
Leah AI don’t think you can improve the professionalism at this location they were the best.
Arthur APick up and return were extremely efficient and quick. Staff were friendly and helpful with questions. Excellent service.
Michael SThe truck need service or something it was jerking and rode rough
Charlene TThis location did not have notification that I was returning a vehicle. He asked for my confirmation and it had there address. The gentlemen couldn’t get the information to pull up so he said he would call and take care of it for me. Very friendly and professional.
Nicole BThis is less about the drop-off location, but the drop off time. Prior to pickup, I called u-haul and asked for a 1-day extension to drop the truck off. I specifically asked the representative if it had to be dropped off at w certain time. I was told it did not. Further, upon pickup and viewing the app, there was no drop-off time specified. Despite this, your company has refused to refund me for the “extra day,” which was an extra 3 hours. This was a horrible experience from start to finish, and I will never use u-haul again, and will actively encourage friends and family to avoid this company as well.
Callyn GNot charge customer for additional mileage when it not their fault the truck was not available at closest location
Mary rRented a few times for Sullivan towing. Great group of people to work with. Highly recommend. Tim
Tim CNone
Mary CCustomer Service was the best I've had in a long time I really appreciate everyone there
Zalex OGreat location and super easy rental process! Will definitely rent from here again!
Joanie JThe location of renting the truck was in a safe and traffic free area. Availability of trucks at this location appeared to be less than what I have seen elsewhere but I was lucky and thankful I was able to get the small size one. I went ahead and brought the truck back to that location as she stated it was cheaper to do so..good info to provide the customer. I would continue to do business with this location. Employees are very nice.
ANASTASIACAMILLE FGreat help.
Brian FVery friendly and helpful.
Ethan SThe checkout process is a bit lengthy for the mobile self-checkout. It looks me about 10 -15 minutes to get approved. Normally that wouldn't be a problem but I took an Uber to the location and it was pretty cold out. Changing the process so some of the verification can be done prior to checkout would be best.
Juanita BVery understanding..
Crystal BVery professional and helping attaching the trailer for me
Thomas SGreat service. Quick and friendly
Allan SVery professional!
Thomas SThanks
STACYANNETTE MTrailer was returned. No issues with trailer and no damage to the trailer.
Santo RGREAT SUPPORT
Carrington AIn and out quickly. Perfect.
Richard CNothing to improve was satisfied with the dealership at all the people. I do not like uploading a copy of my driver's license to a random website though
Mike FThe online check-in process was a huge pain - I wound up having to call…TWICE. Both reps were nice enough, but it would have helped if the first rep did what she should have done.
Erin FExcellent customer service ! No improvements needed!
Ricky EThe vehicle was not ready for early morning pickup as requested - no keybox code and no dolly in the truck, causing me to wait two hours for them to open before I could get the truck. Upon return, they parked the vehicle on a hill before checking it in then overcharged me for fuel even though it was filled as required. It then took multiple calls and 3 weeks to get a refund. Everyone knows fuel level is wrong on a hill and a U-Haul dealership that checks trucks in every day knows this. They tried to scam me.
William CLocally run with friendly and knowledgeable staff. Used them twice and don't have a reason to go anywhere else.
Laura SBetter coordination from the actual U-Haul office itself I. Regards to transferring reservations to the right place and giving the customer the correct info
ADRIAANSHAMMERR RN/A
Destinee LI just used uhaul twice for two different trips, this location charges way more and charged me over $4 a gallon for gas when the gas station literally a few yards away charges $3 max. The mileage was also $.30 more expensive per mile vs the other location a few miles away.
Jennifer MThe customer service was great!!
Grady BI was totally satisfied with everything. The gentleman that helped us was knowledgeable and polite. You’re doing a great job
Susan MEasy to see from highway, just a small spaced lot
Mark CYou charged me for a dolly that wasn't provided and still have not refunded me the money.
Danielle MBetter explanation of how to use the trailer.
Vernon LEasy and quick
William JThe trailer rented was very old and handle to open the back door was extremely rusted. The chains were very long and disconnected twice during the trip. The 2nd time it disconnected the hook came off of the chain and damaged our trucks tailgate.
Terri S