Customer Reviews for Summer Lakes Self Storage
(U-Haul Neighborhood Dealer)

101 reviews

102 Benton Rd   Rosenberg, TX 77469

(832) 361-3704

Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(832) 361-3704

102 Benton Rd
Rosenberg, TX 77469

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LISA DENISE D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS V. 
Rating:
5.0

Customer did not leave a comment.

DANDREA J. 
Rating:
5.0

Great 👍🏿

Alushuilla A. 
Rating:
5.0

Customer did not leave a comment.

Curtis C. 
Rating:
3.0

Wasn't very nice or inviting, had more of a “why are you here” attitude.

SHANNON V. 
Rating:
5.0

Customer did not leave a comment.

Ching-Hsing L. 
Rating:
4.0

Overpriced...... Decided to use a friends vehicle. Returned didn't use and still had to pay $45 will definitely look for other options before renting from U-Haul and will recommend the same to people who ask.

ALFRED C. 
Rating:
5.0

Customer did not leave a comment.

Ma isabel F. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
3.0

The vehicle was dirty from the outside, and it wasn't clean in the inside. When I got to the location the reservation was not correct, although we were charge the correct amount, she did not have what we needed equipment wise. I had to tell her we needed an appliance dolly.

Gloria J. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

2nd time to rent from here, nice place, nice truck, easy pick up and return will recommend

STEVEN L. 
Rating:
5.0

Thank You!

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

Denise R. 
Rating:
5.0

Quick and easy mobile service. And personnel was available and willing to assist with questions.

RONNELL D. 
Rating:
5.0

The lady that worked at the counter today has exceptional customer service skills. Very nice. Office was very clean as well as the truck. Keep up the good work.

Lawrence K. 
Rating:
3.0

Customer did not leave a comment.

Jimmy E. 
Rating:
5.0

Larger smile

CARLOS H. 
Rating:
5.0

everything was fine, new truck drove excellent

SALVADOR R. 
Rating:
5.0

Customer did not leave a comment.

ALERAZA A. 
Rating:
3.0

The milage was incorrect on my bill. I was charged more miles than actually drove. I took a picture before I left and then when we got back. The man there didn't even bother to check? He just said that he would send a final bill.

PAMELA D. 
Rating:
4.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
4.0

Owner can be a bit more personable. Didn't smile are thanked me for coming by. He was kind of off putting and made me feel slightly unwelcome for my business.

RONNELL L. 
Rating:
3.0

I have used Uhaul numerous times but this was the worst experience of all. The location on Benton Rd ok. This started with me at my initial location for my pick where I was to log into my phone get the keys to my truck and leave (not at all). No one was available no keys no appliance dolly per my request. Long story short it took me 3 locations and fuel and time before I finally got a truck. Uhaul you are totally a joke when it comes to truck rental!

Darryl M. 
Rating:
5.0

Customer did not leave a comment.

Johnathan Y. 
Rating:
4.0

good job

Joyce J. 
Rating:
5.0

Show which business has "local truck rents only", to avoid surprises like "no available trucks to take out of town". That was dissapointing service, when I called to ask the customer representative didn't ask of gave this information, and yes they had the truck size I needed, but offered a larger truck only for out of town. I just thanked and went to rent at a different place. Thank you, Jose

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Very nice and clean place. Staff was very friendly and answered all my questions. I would recommend this place to anyone needing a truck.

Kristopher G. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

NA

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Yasheka F. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

I was charged for gas when it was returned at the same level I received it at!

deandre K. 
Rating:
5.0

Customer did not leave a comment.

Yasheka F. 
Rating:
5.0

Coffee donuts steak dinner. You guys are great. Thx

Andre F. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

carlos A. 
Rating:
1.0

Have the order correct when picking up the unit.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Martha P. 
Rating:
5.0

Nothing. All was good.

Mary M. 
Rating:
3.0

was initially told I could not return at location but I had E-mail to confirm was charged for gas at high cost when I had already returned at gas gauge was at 3/4 full when pick-up had fueled up before returned

Ramon R. 
Rating:
2.0

The guy that was helping me was rude. I told him I wanted to add a driver and he mentioned he needed the DL#, so I called to get that. While I'm on the phone writingthe number down, he was telling me to go ahead and side my card. He rushed my transition and when I asked him about adding the driver he mentioned it was too late and that the ticket was already closed. I was the first and only customer there, as I arrived once they opened. I scheduled to arrive earlier and get the keys out of the box but, didn't arrive until later. I couldn't call because the location was not opened yet. He said, I thought you were coming for 6. I confirmed that was the plan but due to traveling I was unable to make it at the scheduled time. He proceeded to say, well I just took the keys out of the box and asked if I still wanted the truck. He was extremely unhelpful and totally not interested in me adding another driver

Elisha M. 
Rating:
1.0

Customer did not leave a comment.

cornielous T. 
Rating:
5.0

so kind people, a wonderful service

Qusai A. 
Rating:
5.0

Customer did not leave a comment.

Rafael G. 
Rating:
1.0

Make sure when the reservation is set up for self pick up the customer is allowed to do self pick up. Reimburse for all of the issues YOU caused. $50 does not even cover 25 percent of the extra expenses you caused. I showed up at 7 am to get my truck that was scheduled for self pick up. I got there at 7 am and wasn't able to pull my reservation up because U-Haul had the wrong phone number for me. Called them and after getting told I never set a reservation up they finally figured out the phone number issue. Once that's all figured out after an hour I was still not able to get the truck. Had to call them again. They then told me the reason it was not available for pick up in the app was because the keys were inside the location and not outside like they were supposed to. So wasted 2 hours dealing with nothing that was my fault. Paid 150$ an hour for movers so I was out of pocket 150 for an hour because I did not have the truck. I was only given a $50 credit. A $90 truck turned into $240 in my eyes. So much more but too mad to keep going.

Larrie L. 
Rating:
5.0

This location was fantastic

Todd G. 
Rating:
3.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The Customer Service Rep was extremely efficient and helpful. I do sincerely appreciate his efforts.

Thomas B. 
Rating:
5.0

Nothing great job

JAMES S. 
Rating:
5.0

Keep continue like this.

abdul S. 
Rating:
1.0

See above

Ryan G. 
Rating:
5.0

Good location. Great customer service. The vehicle was clean and ready when I arrived.

Conrad S. 
Rating:
5.0

The ABS light was on in the truck during my entire rental.

Angel S. 
Rating:
5.0

Customer did not leave a comment.

Lakeshia H. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
5.0

Customer did not leave a comment.

Angelo B. 
Rating:
5.0

Super nice and sweet worker! Very efficient!

Kiley B. 
Rating:
5.0

Great location, friendly and helpful staff.

dickson L. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Great UHaul experience. Dana was very helpful.

Britton S. 
Rating:
5.0

Customer did not leave a comment.

Ray J. 
Rating:
5.0

Customer did not leave a comment.

Miguel L. 
Rating:
5.0

Customer did not leave a comment.

Jennell B. 
Rating:
4.0

Did not have an opportunity to meet staff since I was using the 24 hr drop off,but the exterior of the facility appeared very clean and well maintained.

Debbi H. 
Rating:
5.0

Customer did not leave a comment.

Alexis E. 
Rating:
5.0

Customer did not leave a comment.

Marion P. 
Rating:
4.0

Customer did not leave a comment.

Jamayan P. 
Rating:
5.0

Customer did not leave a comment.

Bervis M. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Vehicle engine was rough.

Steven K. 
Rating:
3.0

I asked for the 24 hr rate at the drop off location because I had the vehicle for less than 24 hrs and couldn't receive the 24 hr rental rate.

Kutana S. 
Rating:
2.0

The 24/7 pick up was very frustrating because it was not clear that pick up should be within 15 minutes of stated time. Information need at pick up time could be obtained prior to arrival to make pick up easier. We were fortunate that an onsite worker was at the location prior to opening to help us get the key. The process needs to be simplified.

Amy P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

The representative was excellent, professional, and kind.

Pamela R. 
Rating:
3.0

My scheduled pick up time was 5:30pm. I didn't get out of there until almost 7pm. I'm not happy with U-Haul for a number of reasons. The scheduling system sucks and you are not up-front and transparent about fees. The clerk at the pickup location was clueless about everything.

Regan P. 
Rating:
5.0

Customer did not leave a comment.

Carrie M. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Leilani F. 
Rating:
4.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Facility was very clean and staff was nice

sidney E. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Alice C. 
Rating:
5.0

The front offices were closed when I arrived. Nervous at where I left the truck, but did my best. I was a little confused where to drop the keys off. There was one drop off box hanging on the outside wall for "payments", but nothing outside for "key", so I just dropped it in the box.

Marsha P. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

The only problem I had was with the App and Website. However once I gave up on them and went to the location in person I had no trouble whatsoever and customer service was excellent.

ADAM W. 
Rating:
5.0

If I could give Mr. Dana Kirkwood more than 5 stars, I would. This gentleman was wonderful to work with. Originally we had tried to go to a different location that was closer to us and wanted a different size truck, but after being treated so terrible we left. We called Mr. Kirkwood' s store and he only had the 1 truck that was twice the size of the truck we originally wanted. We took it anyways and even over the phone, he was a million times more pleasant to speak with. I would absolutely recommend his store to anyone! Again, to Mr. Kirkwood, I thank you so very much!

VANESSA C. 
Rating:
5.0

Customer did not leave a comment.

MARTHA M. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

very friendly and explained things well

Lucillle W. 
Rating:
5.0

The staff at Summer lakes Self Storage are just very good people who focus on providing quality service to every customer.

Oscar C. 
Rating:
4.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

Thanks Dana & Summer Lakes! You made our Move to Storage experience enjoyable.

BRADLEY H. 
No reviews have been submitted for this location.

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