The pull pens on the ramps could use a little lubricant and the ratchets for the tie downs were very hard to operate. Other than that everything went fine.
JIMMY H.
Customer Reviews for Summerfield Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were unaware that there was no help at pick up. Made several attempts to call and get this straightened out. First person I spoke to sent me a link and said follow instructions Second person I spoke to was helpful and walked me through a 40+ minutes of trying to resolve sign in issues MY ADVICE TO ALL, Never go here to pick up a vehicle NEVER GO TO ANY PLACE WHERE THERE IS NO ON SITE ASSISTANCE.
valerie H.Nothing that I saw with this rental
Scott P.Nothing, the young lady that assisted me was fantastic! Trailer was easy to get to and hook up. She did all of the work and was a very pleasant person to deal with. She did a great job.
James W.Great experience, they checked truck out with me to ensure it was clean and in good condition. Very polite and professional.
Laurie H.Everything was great was a pleasure doing business with this location!
Melodie M.Satisfied.
William A.Location is a bit confusing. (Mixed business use). After I was directed to the correct drop off spot by a friendly gal in the adjoining feed store, I was met by an attendant in the lot. So, I can't speak to the condition of the rental office or store facility since I never saw anything but the lot.
Mike C.This drop off location is in a animal feed store but they were efficient, pleasant and knew what they were doing. It was an easy process dropping the trailer off.
Dolores G.Clean and safe outside parking lot for the uhauls to be picked up and dropped off at.
Rhonda T.Very convenient letting us use the uhaul for a few hours. Check engine light was on but didn't have issues with driving.
Ariel W.Everyone at Summerfield Sales was very helpful and professional. I would definitely rent from this location again. Thanks guys!
Richard C.Everything ran very smoothly with prompt and efficient service!
Mimi L.The staff at this location was amazing!!
Jill P.Dropped off unit before they opened!
Scott S.Reserved a truck and trailer on the day off pickup the trailer was not available had to go to a different location.
Rick T.Excellent customer service!!!!
David S.They tried to help us with the air conditioning complaint, but said we needed to contact UHaul.
Joseph M.Great service !
collen K.Nothing, this worked out great for me. I had no issues and the staff were great.
Robbin S.Lazy person did not fully check trailer when I checked it out. Trailer was NOT very clean. When I went to check trailer to make sure all lights were working I found out a tail light was out. Trailer was never disconnected from my truck and was only 15 minutes from pick up location to where I loaded it.
Russell W.Young kid who didn't know what she was talking about, misdirected us as to where the trailer should be left, was too lazy to get off her butt to come outside and see for herself that what she said made no sense, completely disinterested, unprofessional, and mumbles. Seems to think cuteness will get her by in life. Also did not check out the condition of the trailer upon its return.
Naxine S.Your service department needs an overhaul
William B.Nothing it was an excellent truck and the service was very good
Adam H.Maybe just add the indoor numbers to those units on the outside of the buildings. Janet was awesome!
Antonio S.Have more trucks
MICHAEL S.Help unload the trailer.
WILLIAM A.Love the 24/7 everything was ready when we got there and equipment ran great.
Teresa C.I had a little issue with reception on my phone when inside to speak with a customer service representative that was there she was very nice very polite help me very quickly and get me on my way to thumbs up excellent service!!
CHARLES M.Great store! I won't go anywhere else!
TRUMAN H.Lady at the counter was very respectful and friendly.
RANDY B.Excellent service where I rented the truck.
VICTORIA C.Fast and easy-to-use the app
Juan D.Terra was awesome. She went above and beyond for us. She was always professional but also friendly and caring. I would HIGHLY recommend her for your rental needs.
LEONARD W.All was good with us.
ROGER S.Good smooth rental experience
Arthur C.The inconsiderate appointment before brought it back late, dirty, and on empty. The lovely people at this location did a basic clean quickly and made it right on our end.
HEATHER M.Nothing my experience was what I would expect from a u haul
Tracy P.Great service
MARK C.Lady needs training in how to rent for uhaul
JAMES V.The truck smelled like it was previously used to transport ports-potties. The floor had black gunk in the corners and other smears around the floor. Some of the moving blankets were not clean and had odors.
JOSHUA W.Nasty manager. The young lady was ok but didn't know her job
DAVID P.Truck must be out of alignment pulled to right. Windshield wipers need replaced. Pick up location was great. Equipment not do great
WILLIAM A.Nice people with nice customer service. I was able to get set up and on the road in just a few minutes. Completed our job and returned to drop off the trailer. Again processed out quickly and professionally. Would highly recommend this location as I will be using regularly.
JOSEPHLEONARD M.Very nice people to work with. i will go back in the future.
DAVID H.