Customer Reviews for Summerfield Sales LLC
(U-Haul Neighborhood Dealer)

201 reviews

11655 US 441   Belleview, FL 34420

(352) 553-1391

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 553-1391

11655 US 441
Belleview, FL 34420

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Location was great, employees were friendly but the van did not have air conditioning. 3 hours of driving in hot air was not fun. An alternative vehicle was offered at a different location but time did not allow for this to happen. The vehicle I had only had around 21K miles so this shouldn't have been an issue.

Anthony M 
Rating:
5.0

Customer did not leave a comment.

Edward W 
Rating:
5.0

Customer did not leave a comment.

Kimberly L 
Rating:
5.0

Customer did not leave a comment.

John O 
Rating:
5.0

Nothing everything was just fine

Michael B 
Rating:
3.0

I was not sure why the trailer we picked up could not have been moved by a dealer to the location where I had requested it...I had to drive across Ocala to get the trailer, when there was a location within a 5 min drive of where I was staying. Also, the lad who attached the trailer really didn't tighten the chains well, they were dragging a bit, and I twisted them (as U-Haul indicated in their tutorials) so that the chains did not drag. I have to admit: we went through a lot of rain at highway speeds and the unit was bone dry when we got home. I was concerned when U-Haul indicates that they are water-resistant but not water-proof! This trailer was great!

James g 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Very helpful. Got me out real quick.

Kyle H 
Rating:
3.0

Other than being charged for 8 miles more than I drove, the experience was great. I did not have proof other than a picture I took of the mileage prior to leaving, so I didn't fight it. My suggestion is to make damned sure that the info you enter prior to acceptance of equipment is correct.

Reta W 
Rating:
5.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W 
Rating:
3.0

Although satisfactory, this location was not a “U-Haul” facility. As such you could easily tell it was just a side job for them not their primary business.

Russell B 
Rating:
5.0

Customer did not leave a comment.

Roy S 
Rating:
5.0

Customer did not leave a comment.

Katherine G 
Rating:
5.0

Customer did not leave a comment.

ALVIN M 
Rating:
4.0

U-Haul changed my reservation to further away from the original location. When being charged mileage, it felt like this was a way to make extra money. Also, I was charged for fuel and shouldn't have been... we didn't take a picture before we left so we just had to accept what the system charged us. Also, there is something to be said for a human experience... not a fan of the self check-in and checkout.... there was no support or anyone to answer questions. I'll probably go back to using Penske next time so I can have a person to speak with.

Amy C 
Rating:
1.0

I had to pick up a truck on Sunday It took me one hour to be able to get the Code for the lock key. Because my phone Was showing that I was .01 mile From the location. I was put on hold and transferred two or three times each hold time was 15 to 20 minutes there should be a way for you to give them the information over the phone and they can give you the lock code it was very frustrating finally had to find somebody with an iPhone and then we had to go through a lot of channels to get that still was very disappointed and still don't understand the receipt they gave me they gave me two separate charges don't know that it has anything to do with the location think it has more to do with U haul There needs to be a better way for people to get a code to open a lock box After hours

connie c 
Rating:
2.0

Fill in the pothole in the driveway, and keep enough people on staff on the phone assistance line to be able to keep people from waiting on hold for 37 minutes. (Not an exaggeration!) Also allow enough mileage to get from the pick up point to the drop off point with a reasonable allowance for getting to a house to pick up furniture. The drop off point had to fix the problem for me.

John S 
Rating:
3.0

make sure the truck is cleaned.

Jeffrey H 
Rating:
5.0

Continue with the same great customer service

Chester H 
Rating:
5.0

Customer did not leave a comment.

Laura G 
Rating:
5.0

Customer did not leave a comment.

Lynda R 
Rating:
5.0

Great people, great prices and service, top notch this is where you need to go for excellent service!

Juan R 
Rating:
5.0

Very simple return, With pleasant and helpful staff.

Stephen H 
Rating:
5.0

Best U-Haul experience I've had in over 20 years of using them. The team was friendly, efficient, and extremely helpful. Already recommending them. Thank you!

Lynne C 
Rating:
5.0

Very professional and courteous, highly recommended.

Steve C 
Rating:
5.0

Keep doing what you are!

Darwin L 
Rating:
1.0

The handling of the return of my uhaul cargo trailer was poorly done. Even though I was approached by a friendly employee who unhitched the trailer there was no followup to UHaul that I had returned it in a timely manner.

Sharon S 
Rating:
3.0

give a drop off location and have the truck and trailer at the right location. and teach the people how to hook up the car hauller.

robert a 
Rating:
1.0

Drop off location they sent us to did not have anyone there nor did they answer the phone nor call back after trying 5 times. Second place they sent us could not find. Lost several hours trying to drop off the auto hauler.

James O 
Rating:
5.0

Customer did not leave a comment.

ALVIN M 
Rating:
5.0

Customer did not leave a comment.

sara h 
Rating:
5.0

Unlike most Uhaul centers I’ve rented from in the past, this was the fastest, easiest, and most pleasant transaction I’ve ever experienced! Thank you!

Peter R 
Rating:
5.0

Location was easy to find, there was ample room to park, and drop box was easy to find.

CARDENAS G 
Rating:
4.0

Customer did not leave a comment.

lee g 
Rating:
5.0

Customer did not leave a comment.

Kathleen E 
Rating:
5.0

Customer did not leave a comment.

Betty L 
Rating:
5.0

Excellent service at both the pick up and drop off location. I couldn't be any more pleased with the complete experience.

Pat F 
Rating:
3.0

The process was very complicated. Sites that were scheduled to be open was not. I scheduled a pickup and the guy was in Orlando. The location in Belleview was open and ready for business. The overall uhaul experience wasn’t good. U-Haul advertises one price and charges a lot more

Dennis M 
Rating:
5.0

Customer did not leave a comment.

Bobby R 
Rating:
5.0

Customer did not leave a comment.

james d 
Rating:
4.0

People are very professional and accommodating and I will be recommending them for future services.

Donald B 
Rating:
1.0

They need to check in equipment on time. I returned my equipment after 25 hours and it was never checked in until 5 days later. After I called corporate 3 times. I was due a refund and just now getting my receipts and approval for that refund. Because of laziness

Aichon S 
Rating:
5.0

Customer did not leave a comment.

Pete L 
Rating:
4.0

My original drop location was closed and I was not notified I had to find this new one while driving around. Tell your renters before they go to return stuff

Jeff P 
Rating:
4.0

Customer did not leave a comment.

Raymond P 
Rating:
5.0

Customer did not leave a comment.

DAMARIS N 
Rating:
5.0

Open earlier

Steven C 
Rating:
5.0

Quick and friendly

David S 
Rating:
4.0

I wish they offered rent by the hour for rentals also. As we had to pay for 6 hours and we only used it for maybe 3 hours.

Timothy H 
Rating:
5.0

Customer did not leave a comment.

Susan P 
Rating:
4.0

The rental was advertised at $19.00 a day but I did not see that anywhere on my invoice.

David B 
Rating:
5.0

Customer did not leave a comment.

Heidi B 
Rating:
5.0

Very fast and efficient. Had the truck ready when we arrived.

MAREENA A 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Uhaul the best

Alfred m 
Rating:
5.0

Great customer service, great experience

richard d 
Rating:
5.0

Customer did not leave a comment.

MURALI R 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Rayza S 
Rating:
4.0

Customer did not leave a comment.

EDWIN J 
Rating:
5.0

Customer did not leave a comment.

Susan O 
Rating:
5.0

Not a thing.

Andre K 
Rating:
5.0

Customer did not leave a comment.

Jennifer P 
Rating:
5.0

Fast and friendly

william p 
Rating:
5.0

Everything was good,fast and easy.very nice people

Yvonne C 
Rating:
5.0

Customer did not leave a comment.

Malcolm L 
Rating:
5.0

Customer did not leave a comment.

Tonya G 
Rating:
4.0

Customer did not leave a comment.

pete a 
Rating:
5.0

Very convenient, easy transaction, pleasant customer service. I'm sure I'll use again.

Michael P 
Rating:
5.0

Outstanding service and awesome personnel

ESTEBAN R 
Rating:
5.0

Customer did not leave a comment.

Andre K 
Rating:
5.0

Excelent

Andres T 
Rating:
5.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Adrian C 
Rating:
5.0

There was a nickle size hole in the floor of the trailer. The license plate was over a year expired.

Floyd M 
Rating:
5.0

Customer did not leave a comment.

Dany D 
Rating:
5.0

Check-in and -out were professional, quick and efficient. Staff was courteous and responsive.

Andre K 
Rating:
5.0

Although the fuel gauge said F, I drove 24 total miles and had to put 4 gallons of gas in it, so I got 6 miles to the gallon??!!

Michael C 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

Staff was very professional and courteous. Great experience with them. Thanks

STEVEN F 
Rating:
5.0

The pull pens on the ramps could use a little lubricant and the ratchets for the tie downs were very hard to operate. Other than that everything went fine.

JIMMY H 
Rating:
5.0

Customer did not leave a comment.

Darcy B 
Rating:
5.0

Customer did not leave a comment.

GAYLE R 
Rating:
1.0

We were unaware that there was no help at pick up. Made several attempts to call and get this straightened out. First person I spoke to sent me a link and said follow instructions Second person I spoke to was helpful and walked me through a 40+ minutes of trying to resolve sign in issues MY ADVICE TO ALL, Never go here to pick up a vehicle NEVER GO TO ANY PLACE WHERE THERE IS NO ON SITE ASSISTANCE.

valerie h 
Rating:
4.0

Customer did not leave a comment.

Donald S 
Rating:
4.0

Customer did not leave a comment.

Hector T 
Rating:
4.0

Customer did not leave a comment.

HARRY N 
Rating:
4.0

Customer did not leave a comment.

Mariellen E 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

dianne b 
Rating:
5.0

Customer did not leave a comment.

ed s 
Rating:
5.0

Customer did not leave a comment.

ed s 
Rating:
5.0

Customer did not leave a comment.

Raymond P 
Rating:
3.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Nothing that I saw with this rental

Scott P 
Rating:
5.0

Nothing, the young lady that assisted me was fantastic! Trailer was easy to get to and hook up. She did all of the work and was a very pleasant person to deal with. She did a great job.

James W 
Rating:
5.0

Customer did not leave a comment.

michelle Z 
No reviews have been submitted for this location.

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