The Uhaul wasn't clean. In fact, there was a customer gas receipt from July 2020. Also, the retrieve process was horrible. It took over 30mins to get it. We had to call customer service and asked them to extend the time and they were unable. It took 3 phones for the retrieve vehicle process to work. We are tech smart so that wasn't the issue. Overall, will not rent from this location again.Camille S.
Summit Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no one at the location for two days in a row. There was animal hair all inside the truck.Mark B.
Customer did not leave a comment.Darryl D.
Customer did not leave a comment.Darryl D.
I checked in online and it gave me a truck assignment then it said awaiting approval. After about 20 minutes I saw my vehicle that was assigned to me driving off with someone else in it I was on the phone with customer service. So I went back online got assigned another truck it took about an hour to finally get my vehicle. Then the mileage was wrong so a customer service person said the field manager was going to call me. It never happened. When I returned it I had to put the wrong mileage in in order for it to except my return so I emailed the customer service rep. It was a very bad rental experience!Timothy A.
I WAS ON HOLD FOR 37 MIN. THAT IS WHAT TOOK SO LONG.stewart S.
Customer did not leave a comment.Norma B.
Nice employee and quick serviceKathryn G.
Customer did not leave a comment.Wesley C.
Serious disagreement at pickup. Regional mgr contacted, no help. Never go there again under any circumstances.Gary M.
Customer did not leave a comment.daniel S.
Customer did not leave a comment.martha B.
Customer did not leave a comment.Mark B.
Improve the mileage of the truck. I went 53 miles, used $20 worth of gas. Truck was a pig, slowed down to 35 mph climbing hills, empty.Herbert M.
Well maintained, staff very helpful and accommodating.KAY H. | Overall Experience
My needs changed and I only needed a 5x10 unit but non were available.Charles C B. | Reservation
Our belongings we soaked. I guess there was a leak and everything got wetBrandy H. | Overall Experience
Customer did not leave a comment.kevin J.
The experience itself was excellent but I had rented a dolly and there was not one on the truck. I had to go to a separate location to pick that upJason R.
Customer did not leave a comment.David S.
Units have severe condensation, cause water damage and mold. The rodent population is crazy. Units are all opened to each other in front so mice and bugs travel. No secure gate, left open all the timeCATHY M. | Overall Experience
Great experience! Very convenient!CASEY W. | Overall Experience
The staff were excellent and provided top notch customer service.GARY S. | Overall Experience
Customer did not leave a comment.James W.
It took quite a bit to confirm my photo. Almost 20 minutes. If that was quicker it would be nice. I lost almost half an hour off of my rental time due to picking up my truck. I ended up being ~20 minutes late because of that, a woman who wouldn't let us out at kroger gas station, and tons of construction on the interstate but it didn't bill me for an extra day so that's really nice and I appreciate that greatly!KENNETH C.
The pick up went smooth as well as the drop off. The yard was clean and easily accessible.APRIL R.
Customer did not leave a comment.kimberly A.
The self service app was down, and we had to call the gentleman on call. He was amazing and deserves a raise.HOLLY W.
Excellent experienceJAVIER C.
Customer did not leave a comment.Alan W.
I was sent out with a dirty vehicle and checked it in the way I got it. No one seemed to care that the truck seems to have out lived it self.roscoe K.
Truck I had reserved was unavailable. The pick up location was changed. Dolly and pads I had reserved were unavailable. Truck was not clean.Kenneth E.
Customer did not leave a comment.Ann P.
Customer did not leave a comment.Richard H.
Poor Clay is a trooper! I probably ruined his Friday night with my phone calls because I could not get the website to work correctly. He was super friendly and had amazing customer service! Will be coming back next time!Jen S.
Customer did not leave a comment.mark M.
Customer did not leave a comment.walter F.
The review below was a break down in the 24/7 rental program. Clay and Samantha at Summit Storage Center have always and continue to go above and beyond for customers. The issues with the 24/7 program are being fixed to avoid further issues.Tate M.
Terrible experience. Allowed me to reserve an appliance dolly that was not available. Huge inconvenience to me as a consumer. Person at location was no help, U Haul transportation was no help. Huge fail on customer service. Would not recommend U Haul 24/7 to anyone and will not do any business with Summit in the future for any reason.Rodney L.
Customer did not leave a comment.Tim B.
Summitt storage center was awesome! Great customer service and wonderful location.MARISA M.
Customer did not leave a comment.Donnie C.
Excellent customer service!Donald P.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.MONICA A.
Very professional.Shannon D.
Customer did not leave a comment.raymond M.
Customer did not leave a comment.georgre R.
Customer did not leave a comment.Teri M.
Customer did not leave a comment.Vernon F.
Equipment performed well-Everything was as advertisedjerry E.
Customer did not leave a comment.Carolyn M.
Customer did not leave a comment.Cheri D.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.Tonia R.
Customer did not leave a comment.Tia S.
Could not have gone any smoother. Great experience!Hugh E.
Only thing I would suggest is the lighting was better for returns after darkRay N.
excellent costumer service on both endsKEVIN M.
This has been my best experience yet with renting U-Haul equipment. I received excellent service and Clay was very helpful. I will recommend him and contact him for future rental needs. Thank you, JimJAMES N.
nothing everything was great and Clay has been great to work with thank youHELEN S.
Clean and well maintained; however, the A/C did not work on a rather hot day.Mark E.
Two tires from the unit had to be replaced after a blow out. The maintenance on these trailers is pathetic. The winches were rusted. I will seriously have second thoughts about doing business with Uhaul again.RONALD K.
Customer did not leave a comment.CATHY A.
Excellent service! Fast and easy rental. Will definitely rent here again!SUSAN H.
the person I interfaced with was very friendly and professional. also helpful give him a raisesteven E.
Customer did not leave a comment.SCOTT G.
I was very pleased with the location and the individual that I dealt with. He was very pleasant and very respectful.( I would us UHAL again ).Roger W.
Prior customer failed to clean inside cab, but truck had just come in.ED Y.
Customer did not leave a comment.GEORGE W.
I was a little bit upset that I had to go to Shelbyville to get a truckJason J.
A lot of area to get around and its cleanBRETT P.
Customer did not leave a comment.CLIFF R.
Customer did not leave a comment.DIANNE C.
Excellent customer service very nice and truck was in excellent conditionLISA R.
Customer did not leave a comment.HELEN S.
Customer did not leave a comment.zachary U.
Customer did not leave a comment.KEN W.
Everything was great and Clay was great to work with.KAREN J.
Customer did not leave a comment.KEN P.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.David W.
No hassle or issues. Very professional and courteous.CHARLES G.
I lost about two hours of truck time because the uhaul center in Eminence, Ky (where I made my reservation) did not open. I will not recommend the Hidden Treasure location. Summit Storage was great but about 10 miles away.GENNY R.
Nothing. This is the 2nd time we have rented from this location. Both time we were very pleased. Equipment was perfect & his customer service was great!! I would highly recommend to anyone. Wonderful experience.keith R.
Customer did not leave a comment.DONALD Y.
Nothing excellence service repMICHAEL E.
Customer did not leave a comment.CHRIS C.
Customer did not leave a comment.KATHY R.
Customer did not leave a comment.MICHAEL L.
Service was quick, friendly, and professional. PerfectGreg K.
Loved the truck! Easy to drive.PETER M.
Great after hour Drop off location. Very convenient and well lit.CHUCK J.
Customer did not leave a comment.Rod S.
Summit Storage provided good service...UHaul however did not! I first made a reservation for Saturday and was sent a confirmation but was called on Friday and told my reservation would not be honored. I then had to scramble to try to find a truck and was unable to find one until the following Wednesday afternoon and even then could not pick it up until 2:00. This was most inconvenient as I had already make arrangements for manual help, had to cancel that and make other arrangements which meant people had to leave work early, some couldn't come at all, etc., and I was unable to vacate the property I was moving from on time, etc. And then,to top it all...For a $39.95 rental rate I received a bill for $152.60 in addition to putting $75.00 in gas in the truck. I find your advertising for a $39.95 truck that end up costing $227.60 to be outrageous and borders on false advertising. I not only will NEVER use UHaul again, but I am a Real Estate Broker and am asked constantly by folks moving who I would recommend for help...have always stated UHaul, but after my own experience I will never again and will in fact tell them my experience! The people at Summit were not to blame in any way and were kind and professional.Kerrilin B.
Great experience! Since we just had our rental for 30 hours , we were told that we had to rent for 3 days. Will there be a refund for the day not used?LILLIE H.
Customer did not leave a comment.DEANA R.
Customer did not leave a comment.Gary J.
I think the 59 cent a mile fee is a bit to much. I will look to other rental business in the future.Phillip S.
Customer did not leave a comment.Pauline E.
Customer did not leave a comment.JENNIFER S.
Clay at Summit Self storage was very professional and made the rental experience a pleasure. I will definitely recommend his services.DAVID B.
Customer did not leave a comment.SCOTT F.
Longer hours, most people are either working from 10-3 or sleeping because they have to go to work. Might have more customers if the hours were longer Great service & the peolpe were awesome!LEANN C.