The Uhaul wasn't clean. In fact, there was a customer gas receipt from July 2020. Also, the retrieve process was horrible. It took over 30mins to get it. We had to call customer service and asked them to extend the time and they were unable. It took 3 phones for the retrieve vehicle process to work. We are tech smart so that wasn't the issue. Overall, will not rent from this location again.Camille S.
Moving Truck Rental in Shelbyville, KY at Summit Storage Center
(U-Haul Neighborhood Dealer)
Shelbyville, KY 40065
Services at this Location:
- Mon-Fri: 9 am - 2 pm
- Sat-Sun: Closed
Special Operating Hours
- 4/20/2021 - 7/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Shelbyville, KY 40065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There was no one at the location for two days in a row. There was animal hair all inside the truck.Mark B.
I checked in online and it gave me a truck assignment then it said awaiting approval. After about 20 minutes I saw my vehicle that was assigned to me driving off with someone else in it I was on the phone with customer service. So I went back online got assigned another truck it took about an hour to finally get my vehicle. Then the mileage was wrong so a customer service person said the field manager was going to call me. It never happened. When I returned it I had to put the wrong mileage in in order for it to except my return so I emailed the customer service rep. It was a very bad rental experience!Timothy A.
I WAS ON HOLD FOR 37 MIN. THAT IS WHAT TOOK SO LONG.stewart S.
Nice employee and quick serviceKathryn G.
Serious disagreement at pickup. Regional mgr contacted, no help. Never go there again under any circumstances.Gary M.
Improve the mileage of the truck. I went 53 miles, used $20 worth of gas. Truck was a pig, slowed down to 35 mph climbing hills, empty.Herbert M.
The experience itself was excellent but I had rented a dolly and there was not one on the truck. I had to go to a separate location to pick that upJason R.
It took quite a bit to confirm my photo. Almost 20 minutes. If that was quicker it would be nice. I lost almost half an hour off of my rental time due to picking up my truck. I ended up being ~20 minutes late because of that, a woman who wouldn't let us out at kroger gas station, and tons of construction on the interstate but it didn't bill me for an extra day so that's really nice and I appreciate that greatly!KENNETH C.
The pick up went smooth as well as the drop off. The yard was clean and easily accessible.APRIL R.
The self service app was down, and we had to call the gentleman on call. He was amazing and deserves a raise.HOLLY W.
Excellent experienceJAVIER C.
I was sent out with a dirty vehicle and checked it in the way I got it. No one seemed to care that the truck seems to have out lived it self.roscoe K.
Truck I had reserved was unavailable. The pick up location was changed. Dolly and pads I had reserved were unavailable. Truck was not clean.Kenneth E.
Poor Clay is a trooper! I probably ruined his Friday night with my phone calls because I could not get the website to work correctly. He was super friendly and had amazing customer service! Will be coming back next time!Jen S.
The review below was a break down in the 24/7 rental program. Clay and Samantha at Summit Storage Center have always and continue to go above and beyond for customers. The issues with the 24/7 program are being fixed to avoid further issues.Tate M.
Terrible experience. Allowed me to reserve an appliance dolly that was not available. Huge inconvenience to me as a consumer. Person at location was no help, U Haul transportation was no help. Huge fail on customer service. Would not recommend U Haul 24/7 to anyone and will not do any business with Summit in the future for any reason.Rodney L.
Summitt storage center was awesome! Great customer service and wonderful location.MARISA M.
Excellent customer service!Donald P.
Very professional.Shannon D.
Equipment performed well-Everything was as advertisedjerry E.
Could not have gone any smoother. Great experience!Hugh E.
Only thing I would suggest is the lighting was better for returns after darkRay N.
excellent costumer service on both endsKEVIN M.