Staff was helpful and worked with me on returning the equipment at their location instead of the location that was booked. Reason for change in drop off was due to a bad tire on trailer.
GREGORY S
Customer Reviews for Sumter Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I unfortunately did not get the name of the lady who worked there. She was absolutely the best and i couldn’t have asked for a better person. Her professionalism and just her kindness made me feel valued and appreciated!
ANGELO POutstanding as always.
JEFFREY BVery friendly staff
Stephan SThere was nothing to improve. Everything was great and so were the staff!!!!!!
TANISHA BStaff was a little busy with customers when I arrived, but was courteous and helped each thoroughly as well as myself.
LAQUAVIUS LVery efficient, knowledgeable and professional. 😊
Michelle VThe pick up location was very helpful. The website was terrible. It booked me at a place 7 miles away when the location I eventually used was next door.
TIMOTHY GNone
Keith MThe receptionist/customer service person was extremely friendly and helpful. As we had questions, if she couldn't answer she happily found the answer. The owner was helpful with getting our transport setup properly, but definitely seemed impatient and short. Maybe he was having a rough morning, but it was too beautiful outside for such an irritable spirit. The receptionist is the only reason I'd ever return. Thanks!
OSWALD GI have rented several U-Haul's before and this was the best experience. I was in and out of the building in less than 5 minutes with the U-Haul. Great service and easy to set up. Even easier to return. 10 out of 10!!!!!
kimberly bGreat service even though it was a Sunday pick up the owner was on the property
Joyce ANothing it was fast and easy to pick up
NELVIN MMy only issue is the U-Haul is terrible on gas… I’m talking very bad on gas to the extreme
LENELL AOnly thing I didn’t like was I thought I would get some money back depending on how I turn in truck and I put back more gas than what I got it clean the back out and still charged the full amount plus’s .87 cents. When I spoke with customer service they said all the charges and I’m like what in the world. I only got a truck did order boxes they didn’t have any yes I was charged for them online. I paid for the dolly separate and got $15 insurance and I only went 3 well actually 2.2 miles over 50 miles.
JAQUAN BEverything was excellent.
SHAKEYA MExcellent customer service. I'll certainly be back.
Johnathan DKeep that same nice customer service we appreciate it
BILLY BNot a thing!
wayne fThe folks there are fantastic, friendly, and know what they are doing
JEFFREY BThe staff was very friendly and helpful and efficient!
KEVIN Bthey were amazing
VERNELL BNo one was there upon drop off which we did around 8-8:30 it’s ok we did the self checkout
JENNIFER MVery good customer service given
KASTEN CGood good
LEROY MNothing
TRAVIS MWe are extremely happy with the service we received and will definitely be using your services again. We are a nonprofit organization that hosts 2 baby showers per year. Thank you for your service.
MICHELLE VGood experience overall. Customer service was excellent.
CRAIG MAll was good
AARON KCheck equipment to make sure all lights are working
JOHN BReturned round trip rental one day early. Still charged for 3 days.
JACOB AStaff was very nice
SOFIA DEverything was great. Thank you for taking the time to explain the charges and estimates
JAYQUAN KEverything was great
Jane RI needed a Uhaul for a long distance move. I received a quote but ended up paying roughly $200 more at the time of pick up. That extra money was budgeted into my gas. There is no way Uhaul has been in business this long and hasn't received this complaint before and haven't corrected it. Customers cannot be valued, this is ridiculous. It's 2024, how does this happen? Terrible
Sherri CThank you so much, keep it up!
WISLY CI could not use the app to turn my rental in. I returned at 4.40. Facility was closed. I took pictures of odometer and gas. But went to the app it said it did not recognize my number and to check in with the renter counter. Which was closed. I saved to gas odometer pictures if u need
KEVIN LFrom beginning to end, the rental and usage of the 20’ truck we got was so simple. Had to extend the rental multiple times and with the app it was a breeze. It was an easy place to find, and the staff was really nice and helpful.
Angelina GThe people at the pickup point did everything quickly and efficiently getting the trailer hooked up to my truck. I was in and out and on my way in no time. Thank You Mason Road UHAUL. I recommend them to everyone needing a trailer or truck. Five star all the way.
timothy vAc didn’t work. Was 98 degrees while we moved.
Steven TEasy to find, dropped off after hours so didn’t see anyone. But your survey only let me put no the personal wasn’t helpful! (Sorry) I didn’t talk to anyone there
Aaron PNo complaints, was a very good experience.
Howard OThe manager was very professional
Stran NProprietor adds “insurance” even if customer specifically declined when scheduling the rental with out asking the customer.
Paul RNothing at Mason Rd, but The Put It Down Plaza, needs help with customer service and being more professional.
Kim RThis reservation was moved from Put It Down at 4666 Broad St Sumter, SC 29154. This was required because the doors were locked and no one was around at Put It Down even though I arrived within their posted business hours. I've experienced similar problems picking up a UHaul in Columbia SC. I strongly recommend that UHaul screens their service providers more thoroughly to ensure that they have the ability (and willingness) to service UHaul customer's in a professional and timely manner. I did not experience any delays or issues with Sumter Rentals!!!!
William SThe initial truck had engine misfires that one associate tried to pass off as nothing. Thankfully another person heard the conversation about the check engine light and decided to check it out. Had to wait an hour for another truck.
Brandon SEasy transaction and no hassles.
Keith INothing exciting great job
Sarah TCourteous and professional staff helped hook up trailer and ensure everything worked properly
JEFFERY CNothing it's all 👍
Artis Jit was fine, i guess, nothing to brag about really..
scott W