Customer Reviews for Sumter Rentals
(U-Haul Neighborhood Dealer)

189 reviews

1555 Mason Rd   Sumter, SC 29150

(803) 469-6585

Office Hours

  • Mon-Thur: 8 am - 4:30 pm
  • Fri: 8 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 469-6585

1555 Mason Rd
Sumter, SC 29150

Services at this Location:

Office Hours

  • Mon-Thur: 8 am - 4:30 pm
  • Fri: 8 am - 3:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff was a little busy with customers when I arrived, but was courteous and helped each thoroughly as well as myself.

LAQUAVIUS L 
Rating:
5.0

Very efficient, knowledgeable and professional. 😊

Michelle V 
Rating:
5.0

The pick up location was very helpful. The website was terrible. It booked me at a place 7 miles away when the location I eventually used was next door.

TIMOTHY G 
Rating:
5.0

Customer did not leave a comment.

Darius J 
Rating:
5.0

Customer did not leave a comment.

DANIEL H 
Rating:
5.0

Customer did not leave a comment.

ANN J 
Rating:
4.0

None

Keith M 
Rating:
5.0

Customer did not leave a comment.

DAVID P 
Rating:
4.0

The receptionist/customer service person was extremely friendly and helpful. As we had questions, if she couldn't answer she happily found the answer. The owner was helpful with getting our transport setup properly, but definitely seemed impatient and short. Maybe he was having a rough morning, but it was too beautiful outside for such an irritable spirit. The receptionist is the only reason I'd ever return. Thanks!

OSWALD G 
Rating:
5.0

I have rented several U-Haul's before and this was the best experience. I was in and out of the building in less than 5 minutes with the U-Haul. Great service and easy to set up. Even easier to return. 10 out of 10!!!!!

kimberly b 
Rating:
5.0

Great service even though it was a Sunday pick up the owner was on the property

Joyce A 
Rating:
4.0

Customer did not leave a comment.

KEVIN B 
Rating:
5.0

Customer did not leave a comment.

shakara F 
Rating:
5.0

Nothing it was fast and easy to pick up

NELVIN M 
Rating:
3.0

My only issue is the U-Haul is terrible on gas… I’m talking very bad on gas to the extreme

LENELL A 
Rating:
5.0

Only thing I didn’t like was I thought I would get some money back depending on how I turn in truck and I put back more gas than what I got it clean the back out and still charged the full amount plus’s .87 cents. When I spoke with customer service they said all the charges and I’m like what in the world. I only got a truck did order boxes they didn’t have any yes I was charged for them online. I paid for the dolly separate and got $15 insurance and I only went 3 well actually 2.2 miles over 50 miles.

JAQUAN B 
Rating:
5.0

Everything was excellent.

SHAKEYA M 
Rating:
5.0

Excellent customer service. I'll certainly be back.

Johnathan D 
Rating:
5.0

Customer did not leave a comment.

Cynthia F 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
4.0

Customer did not leave a comment.

Howard W 
Rating:
4.0

Customer did not leave a comment.

JORDAN D 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H 
Rating:
5.0

Keep that same nice customer service we appreciate it

BILLY B 
Rating:
5.0

Not a thing!

wayne f 
Rating:
5.0

The folks there are fantastic, friendly, and know what they are doing

JEFFREY B 
Rating:
5.0

Customer did not leave a comment.

KAMEEL B 
Rating:
5.0

Customer did not leave a comment.

KHAYANA L 
Rating:
5.0

The staff was very friendly and helpful and efficient!

KEVIN B 
Rating:
5.0

they were amazing

VERNELL B 
Rating:
5.0

Customer did not leave a comment.

JOHN W 
Rating:
4.0

Customer did not leave a comment.

DONTAE' R 
Rating:
5.0

No one was there upon drop off which we did around 8-8:30 it’s ok we did the self checkout

JENNIFER M 
Rating:
5.0

Very good customer service given

KASTEN C 
Rating:
5.0

Good good

LEROY M 
Rating:
5.0

Nothing

TRAVIS M 
Rating:
5.0

We are extremely happy with the service we received and will definitely be using your services again. We are a nonprofit organization that hosts 2 baby showers per year. Thank you for your service.

MICHELLE V 
Rating:
4.0

Good experience overall. Customer service was excellent.

CRAIG M 
Rating:
5.0

Customer did not leave a comment.

EDWARD W 
Rating:
4.0

All was good

AARON K 
Rating:
5.0

Customer did not leave a comment.

Evelyn C 
Rating:
5.0

Customer did not leave a comment.

BRIAN B 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
4.0

Check equipment to make sure all lights are working

JOHN B 
Rating:
4.0

Returned round trip rental one day early. Still charged for 3 days.

JACOB A 
Rating:
5.0

Customer did not leave a comment.

ANDREA J 
Rating:
5.0

Staff was very nice

SOFIA D 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K 
Rating:
5.0

Customer did not leave a comment.

ALEATSHA E 
Rating:
5.0

Everything was great. Thank you for taking the time to explain the charges and estimates

JAYQUAN K 
Rating:
5.0

Customer did not leave a comment.

WIIAM O 
Rating:
5.0

Everything was great

Jane R 
Rating:
2.0

I needed a Uhaul for a long distance move. I received a quote but ended up paying roughly $200 more at the time of pick up. That extra money was budgeted into my gas. There is no way Uhaul has been in business this long and hasn't received this complaint before and haven't corrected it. Customers cannot be valued, this is ridiculous. It's 2024, how does this happen? Terrible

Sherri C 
Rating:
5.0

Customer did not leave a comment.

Samuel R 
Rating:
5.0

Customer did not leave a comment.

CLIFTON S 
Rating:
4.0

Customer did not leave a comment.

DIANN F 
Rating:
5.0

Thank you so much, keep it up!

WISLY C 
Rating:
5.0

Customer did not leave a comment.

RICHARD K 
Rating:
3.0

Customer did not leave a comment.

DEBORAH M 
Rating:
4.0

Customer did not leave a comment.

Dennis P 
Rating:
5.0

I could not use the app to turn my rental in. I returned at 4.40. Facility was closed. I took pictures of odometer and gas. But went to the app it said it did not recognize my number and to check in with the renter counter. Which was closed. I saved to gas odometer pictures if u need

KEVIN L 
Rating:
5.0

From beginning to end, the rental and usage of the 20’ truck we got was so simple. Had to extend the rental multiple times and with the app it was a breeze. It was an easy place to find, and the staff was really nice and helpful.

Angelina G 
Rating:
4.0

Customer did not leave a comment.

robert m 
Rating:
5.0

The people at the pickup point did everything quickly and efficiently getting the trailer hooked up to my truck. I was in and out and on my way in no time. Thank You Mason Road UHAUL. I recommend them to everyone needing a trailer or truck. Five star all the way.

timothy v 
Rating:
4.0

Ac didn’t work. Was 98 degrees while we moved.

Steven T 
Rating:
5.0

Easy to find, dropped off after hours so didn’t see anyone. But your survey only let me put no the personal wasn’t helpful! (Sorry) I didn’t talk to anyone there

Aaron P 
Rating:
5.0

Customer did not leave a comment.

Tiffany M 
Rating:
5.0

No complaints, was a very good experience.

Howard O 
Rating:
4.0

The manager was very professional

Stran N 
Rating:
5.0

Customer did not leave a comment.

Natalia W 
Rating:
3.0

Proprietor adds “insurance” even if customer specifically declined when scheduling the rental with out asking the customer.

Paul R 
Rating:
5.0

Customer did not leave a comment.

Melinda K 
Rating:
5.0

Customer did not leave a comment.

Raymond S 
Rating:
5.0

Customer did not leave a comment.

Genise R 
Rating:
5.0

Customer did not leave a comment.

hung n 
Rating:
5.0

Customer did not leave a comment.

charles c 
Rating:
5.0

Customer did not leave a comment.

Deborah D 
Rating:
4.0

Customer did not leave a comment.

Kelly H 
Rating:
5.0

Nothing at Mason Rd, but The Put It Down Plaza, needs help with customer service and being more professional.

Kim R 
Rating:
5.0

This reservation was moved from Put It Down at 4666 Broad St Sumter, SC 29154. This was required because the doors were locked and no one was around at Put It Down even though I arrived within their posted business hours. I've experienced similar problems picking up a UHaul in Columbia SC. I strongly recommend that UHaul screens their service providers more thoroughly to ensure that they have the ability (and willingness) to service UHaul customer's in a professional and timely manner. I did not experience any delays or issues with Sumter Rentals!!!!

William S 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
5.0

Customer did not leave a comment.

Thomas A 
Rating:
4.0

The initial truck had engine misfires that one associate tried to pass off as nothing. Thankfully another person heard the conversation about the check engine light and decided to check it out. Had to wait an hour for another truck.

Brandon S 
Rating:
4.0

Easy transaction and no hassles.

Keith I 
Rating:
5.0

Customer did not leave a comment.

Lee C 
Rating:
5.0

Nothing exciting great job

Sarah T 
Rating:
5.0

Customer did not leave a comment.

Tamesha P 
Rating:
4.0

Customer did not leave a comment.

PHILLIP C 
Rating:
4.0

Customer did not leave a comment.

Shakelia m 
Rating:
5.0

Customer did not leave a comment.

Stephen P 
Rating:
4.0

Courteous and professional staff helped hook up trailer and ensure everything worked properly

JEFFERY C 
Rating:
5.0

Nothing it's all 👍

Artis J 
Rating:
5.0

Customer did not leave a comment.

DANIEL M 
Rating:
3.0

it was fine, i guess, nothing to brag about really..

scott W 
Rating:
4.0

Customer did not leave a comment.

Enrico D 
Rating:
5.0

Customer did not leave a comment.

Cynthia F 
Rating:
2.0

The passenger door didn’t open from the outside. There was loud noise while driving it. And when I dropped it off. Called to confirm and it took them an hour to call me back. Need better process when app doesn’t work.

ANGEL B 
Rating:
5.0

The process was quick and smooth. And the clerk was very friendly, polite and helpful.

ALBERT F 
Rating:
5.0

Customer did not leave a comment.

Raychaunda W 
Rating:
4.0

Customer did not leave a comment.

Wayne B 
No reviews have been submitted for this location.
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