Customer Reviews for Sun City True Value

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sun City True Value

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john H.
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Customer did not leave a comment.

RICHARD UDELL H.
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James H.
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Great service by True Value staff

tracy B.
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OTIS R.
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Peter V.
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Wilson A.
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Colby K.
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nadine H.
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Give them a clean truck and not say there's 3/8 tank of gas when it was under a half tank start of trip.

RANDY S.
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Perry S.
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Sara C.
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Douglas D.
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Excellent service, truck was new great A/C. The customer service at this location was by far the best I have ever gotten and I rent a lot of trucks.

Bev H.
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Customer did not leave a comment.

Stephen T.
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Truck was filthy inside and out. They blew the back out with a leaf blower, but thr cab hadnt been cleaned or wiped down. En route frim Phoenix to Salt Lake, I had to stop every 100 miles to retighten the ratch straps on the trailer. If it hadnt of been foe the chains, I'd have lost my car. I ended up buying aftermarket ratch strap tie downs to keep it in place, after the third time finding the tire straps OFF THE DAMN TIRES! Truck was gutless, ate gas worse than any 26ft straight truck I've ever used, and didn't have cruise control. Poor quality overall. I was not impressed.

WILLIAM A.
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steven S.
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Deborah C.
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Can;t think of anything at the moment.

Gregory E.
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john H.
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Garth S.
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Tell your scheduling Department to get there facts strait and not send customers 16 miles further into the woods to get equipment not actually available for rent/pickup and then charge them for those miles when they send them there saying it is. Also I was told not to self check-in upon return or the automatic system wouldn't identify contract notations on account and impose an additional days charge. Upon receiving final receipt I was charged nearly $90 more than original contract offer. Claims dispute department reversed additional days charge for tow dolly but not the overage of mileage due to reasons noted/described above. This breach of trust could most applicably be defined as niggardly and therefore lacks the type of business sense that I would require to continue any type of trade without avoiding it at all reasonable cost. I would only recommend the location of my rental agent/location if I couldn't convince them to consider and seek other options.

WILLIAM A.
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Worked great. Nice folks at Sun City True Value.

David O.
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Larry M.
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pammie O.
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Everything was great...Dale was Awesome and even loaned US a Hitch pin...Very much Appreciated.. Great job Dale...

larry W.
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AMY S.
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Kathleen R.
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The drop off process after hours was very streamlined.

Debra W.
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I was expecting a 6x12 trailer for the price of 34.95 + tax of about 10.00+ my husband decided insurance of 8.00. Now why did my bill come to 85.90 with a grand total of 95.60! This make no sense to me. I am very angry and will tell everyone I know about this insane mark up on price.

Daniel B.
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Barbra G.
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cheryl W.
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Dawn was my True Value person who assisted me. She was very helpful

Linda E.
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truck was very dirty inside and out . Bird crap all over windshield inside very dirty. rented lots of u hauls over the years but never had this to happen . I will not be going to this location anymore ever. I did not have time to mess with it because i had half hour where i had to pick up furniture. Truce should be clean before they rent them out.

Conner L.
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Check in and drop off was super easy and gentleman who helped me was very pleasant to work with!

Lonnie C.
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Employee very nice and efficient

Michelle M.
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jeff A.
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ralph V.
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KENT M.
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daniel B.
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lance F.
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Good service

Samantha M.
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Mobile app is CRAP. Would rather deal with a human!

EILEEN L.
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Keep smiling !! I appreciate your friendliness and patience !!

Martin H.
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Customer did not leave a comment.

Kenneth M.
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There was nothing wrong with the location--they tried hard to assist me. But, my online check-in experience was miserable. It took over 45 minutes to drive away. First, there were items that should have been part of the reservation process. I spent time loading pictures of my drivers license and adding two additional contacts. This should have been done with the reservation. Also, when trying to download my license, the online app took an automatic shot of just a portion of the back of my license with a bar code, rather than the entire back side. This was done without allowing a verification that the photo was good, which I think delayed my approval (again, should have been done at reservation). Then, waiting approval took well over 20 minutes with no feedback from anyone. The chat line was ignored, and calls to the 1-800 number had waits in excess of 15 minutes. I expect customer service agents were saturated. The person at the store then tried to assist me, but was unable to do so since the online process was ongoing. Finally, about 50 minutes after driving up, and exiting the app and restarting it, I finally was approved and ready. Please add items to the reservation process, and ensure that feedback is available during checkout to make this better.

BENEDICT L.
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Joe was amazing, great customer service!!!!

Joseph E.
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Make sure that there are enough hand tricks for all reserved orders.

MICHAEL C.
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Don't try to change me for gas I was not originally given and make me prove it. Look in your system for my file and see that I was given a truck with a 1/4 tank.

steve H.
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I was asked to tow a uBox from Waukee IA to AZ. I was offered $400 to do this. With the extra mileage and tolls and that when towing I got less than 5 miles an hour I made very little money. Also both Siri and google maps led me to a dead end no where near the drop off location. When I called the location the person was unable to give me directions. He then told me to drop it off at their other location. The person at the alternate location very rudely told me I could not drop it off there. I spent an extra 2 hours added on to a 36 hour trip dropping off that stupid trailer. Then the person with whom I had made the deal though he was helpful at first refused to get back to me even though he had promised me extra time with the truck.after I had dropped off the trailer. I definitely regret agreeing to tow it . The truck drop off location in sun city was very good

Timothy K.
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Staff is great.

Dean R.
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Customer did not leave a comment.

Dana L.
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Nothing! Great customer service

steven J.
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Great experience only location available for mobile check out after hours which beats the rest of local competition

lisa W.
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Customer did not leave a comment.

MICHAEL W.
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UHaul went above and beyond my expectations! Upon returning my rental after a gruesome drive from a Phoenix suburb to Des Moines, IA, I couldn't have asked for better respect and genuine friendliness. I am a retired US Army veteran serving my country for 36+ years. Whenever I need to move in the future I will always use UHaul. Thank you to all of those folks involved in making my move as smoothly as possible.

WILLIAM M.
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Friendly fast service. Great folks to deal with Highly recommend. Thanks

JONATHAN P.
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The location was conveniently located and familiar to me. However, the check-out process was exceedingly long. Especially considering that I had made the reservation in advance. 30+ minutes to get through the rental process is ridiculous! The return process was almost just as arduous. I was ultimately told that I could leave and would receive my final receipt via email; not something that left me with a warm, fuzzy feeling. Fortunately, everything seemed correct on the final invoice. I really didn't appreciate being a guinea pig for the employee in training. I would suggest training staff with MOCK rentals until they are comfortable enough to do the real thing.

JAMESROBERT G.
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Frank D.
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TIMOTHY K.
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Margaret M.
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Amy C.
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Deborah C.
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Kristen J.
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Sally D.
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Bruce W.
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Shane W.
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I felt lied to and taken advantage of. The advertisement for 19.99 is misleading at best and false advertising at worst. With random fees and gas and milage, the rental cost nearly 70.00. You should be ashamed of yourselves.

Scott C.
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Easy move as long as you don't mind driving.

Arsenio P.
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Customer did not leave a comment.

Richard A.
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Kathy G.
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lel H.
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Steve L.
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Excellent service! Nice trk, dawn that set me up was very nice and help full!!!

Gary T.
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Good and courteous people to work with.

Mark L.
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Thank-you ! Super easy return

Mark L.
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Super friendly Very helpful Thank-you !

Kimberly B.
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nothing I can think of

Randall W.
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Your associate Dawn is awesome and very helpful. I cannot wait to go back and visit her again.

Martin H.
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Customer did not leave a comment.

Lona C.
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Can't say enough about the service at True Value Hardware in Sun City. Will rent from them again.

Doug K.
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This is a new U-Haul satellite location located at Sun City True Value Harware, but the team members at the store are very enthusiastic about having a top-notch U-Haul operation. They're still getting up to speed on using the U-Haul rental system, but with each rental they are getting faster and faster at completing the rentals.

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