Customer Reviews for Sun City True Value
(U-Haul Neighborhood Dealer)

247 reviews

15400 N 99th Ave   Sun City, AZ 85351

(623) 561-9365

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(623) 561-9365

15400 N 99th Ave
Sun City, AZ 85351

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Renting from this location was an amazing experience with the help of staff member. Rod made the transaction smooth and very accomodating.

ELLEN E. 
Rating:
5.0

Customer did not leave a comment.

Jon O. 
Rating:
5.0

Local was a great benefit. Thank you

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

SARA A. 
Rating:
4.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Be sure a knowledgeable person is available to assist the customer.

JAMES M. 
Rating:
5.0

Rental was easy and quick.

ALAN B. 
Rating:
5.0

Dan was ready for me and got meet going efficiently. There return process was easy to complete. Great experience!

Charles H. 
Rating:
5.0

Customer did not leave a comment.

JAY F. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
2.0

The car dolly had a bubble on the side wall of the tire and the dolly wheel well was bent so I had to worry about the tore popping the whole way to my destination

DAKOTA D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

ANGELO C. 
Rating:
5.0

Awesome customer service

ANGELO C. 
Rating:
5.0

Should hv an hourly rate. Used truck for 2 hrs but paid full price (daily charge).

THOMASP J. 
Rating:
5.0

Exactly what I needed, when I needed it. The staff at True Value couldn't have made it any easier.

BARBARA W. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Very helpful

Carolyn H. 
Rating:
4.0

Counter person - very welcoming and friendly.

Thomas Q. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Make sure that the person who used the truck filled the tank.

JOHN S. 
Rating:
1.0

So, it was easy to rent the truck. However, the driver door would not close properly and you had to slam it to shut it all the way. The back door would always get stuck while opening and closing it. What a pain in the Ass. The radio was broken. There was garbage under the passenger seat that we did not see when renting the truck. The lock that was part of the rental was broken. It would not lock. All and all I guess you don't care what kind of crap you rent.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

GREAT CUSTOMER SERVICE!!!!!!

Phillip L. 
Rating:
4.0

Rented Van. It was a GMC/Chevy. Windows were dirty with water spots and road debris. Inside was clean and vehicle operated correctly maybe it needs new shocks. Staff was friendly and helpful and facility was clean and well maintained. The self checkout process during the evening makes it difficult to see minor damage such as chipped or cracked window. Only found an unmarked windshield chip after washing front window after checking out. The chip was unseen in the dark and with dirt on it.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Phil P. 
Rating:
5.0

Customer did not leave a comment.

DAPHNE P. 
Rating:
5.0

Fast and courteous staff

ROBERT O. 
Rating:
5.0

I dropped off the truck here but needed a ride home. 3.8 miles when after two hours of waiting for the taxi to show an employee offered to give me a ride home after she got off work.

NANCY W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

Nothing it just a awesome group of folks there. Great people!!!!

VINCENT G. 
Rating:
5.0

Customer did not leave a comment.

JERALD B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Let a customer know first they may have a delinquency from a previous move which needed to be taken care of before renting again. This caused me extreme stress, a delay in getting the truck, and had movers waiting for me on paid time. All of this could have been handled a year ago when there was a problem. Last move!

Ferris S W. 
Rating:
5.0

Great customer service, painless return process.

MICHAEL B. 
Rating:
4.0

Your system sucks. Look at all my calls and miscommunication. Hope I don't ever need you again.

ROBERT R. 
Rating:
5.0

Smooth. Everything went smoothly. Thank you!

STEPHEN B. 
Rating:
3.0

Have the correct equipment available that was reserved on line.. Fortunately, they had a van available instead of pickup I reserved.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
1.0

Angie was really nice, but the guy I returned the truck to was a jerk, we waited finally someone, then he told me we will email you a receipt, umm no I want you to view the gas and truck with me here. So he decides to help. a store customer first., keeping me waiting, rude. Also your app sucks, I uploaded my license last night and today the app kept telling me to upload my license. Angie saw my license in the system, what a nightmare renting a uhaul. Never again.

Lynn B. 
Rating:
2.0

Customer did not leave a comment.

DIANNE F. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
5.0

Dan checked me out and was amazing! Give that man a raise. His customer service was great.

DENISE C. 
Rating:
5.0

Second time renting from here. Staff were friendly and helpful. Truck smelled new and looked cleaned. 👌

KIMBERLY F. 
Rating:
1.0

Windshield was horrible, floors could have been swept. Constantly going into tow by it's self. Mirrors

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE A. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

Truck was dirty inside. I got the truck just under full, basically the orange gauge was under the full mark. I returned it in the same place, yet the guy said it was 7/8 the so he will charge me $9 a gallon or I need to go get gas. I went and got gas and of course had to add miles to go to the gas station. Will NEVER use this location again. The guy was such a jerk when I came back a lot was helping me and he had to stand over her and put his two cents in!

Michelle W. 
Rating:
5.0

Very helpful and easy to return. Just gave him the keys and away we went. Thank you.

WAYNE P. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

The staff at Sun City True Value were great. The store was exceptionally clean and well lit. They were very helpful operation of the equipment thoroughly. Due to that experience, I will be shopping there on a regular basis.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

Ross S. 
Rating:
5.0

The truck was ok. Just the roll up door was very hard to open and close

DIANA J. 
Rating:
5.0

Provide what is quoted and not upcharge customer. We should have received a refund for their error!!

BENNIE W. 
Rating:
3.0

The lady that helped me was very nice and apologetic about the previous experience i had with a different location(nothing to do with this location)

MARK H. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
1.0

The truck I was given was leaking oil very fast. I did not realize it until I already packed the truck with all of my stuff. I was told to go to another location to get a new truck which I had to unload and reload myself with no help. The new truck had bad tires which I'm not an expert on and my brother in law told me about but I was not going to unload and reload another truck in the heat by myself. This was the worst experience I've ever had. The employees need to be more Visual with the trucks that are going out of state.

Linda G. 
Rating:
3.0

Customer did not leave a comment.

Matt G. 
Rating:
5.0

Customer did not leave a comment.

ORVILLE L. 
Rating:
4.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Patty and Steve were excellent! Thanks!

Daniel S. 
Rating:
5.0

Thank you

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

DON N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Dan is exceptional, always goes above and beyond. Thank you 😊

JODY G. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Accepting of copy of driver's license. The web site would not open or up load and store didn't have working internet.

JENNIFER T. 
Rating:
5.0

Everything was great.

DUANE S. 
Rating:
5.0

Nothing needs improvement

Hilary W. 
Rating:
5.0

Very friendly and efficient. It was a pleasure working with them and they were open and staffed for Sunday rentals! No phone garbage required!

Toni Anette M. 
Rating:
5.0

Fantastic customer service

DELYNN M. 
Rating:
4.0

Customer did not leave a comment.

Tona L. 
Rating:
5.0

Customer did not leave a comment.

HARRIET K. 
Rating:
5.0

Would definitely use again.

KAREN B. 
Rating:
5.0

The location was very convenient to where I just recently moved. The person that took care of my reservation was extremely helpful, polite, friendly, and gave me good advice so that I could make an informed decision as to which vehicle would best suit my needs. My experience was great. I was pleased and would definitely recommend that location to anyone needing assistance in moving.

ANNMARIE M. 
Rating:
5.0

Customer did not leave a comment.

MARTHA R. 
Rating:
5.0

Awesome truck, which made the move easy and flawless. Great service and equipment!

Dane B. 
Rating:
4.0

Not much… everything went well.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

kye J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
3.0

Show the customer how the auto transport works and clean the truck. There was food everywhere

DARA C. 
Rating:
3.0

Customer did not leave a comment.

Barbara R. 
Rating:
4.0

On line experience poor Had to call location to confirm the reservation Experience at location 5 star

PETER R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

The location I got the uhaul from was good and they were friendly but…someone from the traffic center called me and told me to pick up a different uhaul that needed to go to flagstaff and I drove 20 miles out of my way to go get it and they didn't even have any uhauls and didn't know what I was talking about. So I luckily was able to still get the original truck I reserved..

Lisa S. 
Rating:
5.0

Joe was great!

Robert M. 
Rating:
3.0

The third party pickup place was not good. I was not informed my pickup Place had changed. Windshield wipers not in good shape. 1/8 of tank of gas. Advised to get to gas station quick. Cigarette lighter did not work so could not keep phone charged. Empty water bottles behind seats. Never had this happen with UHaul. Before. Drop off was fine

JOAN A. 
Rating:
5.0

The staff was very friendly and helpful

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE Y. 
Rating:
5.0

Customer did not leave a comment.

Damen T. 
Rating:
3.0

Could use electric locks and windows. The side mirrors not adjustable.

Patricia B. 
No reviews have been submitted for this location.

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