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Michael G
Customer Reviews for Sun Plumbing And Mechanical Systems
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trucks were parked outside of the gate beside the railroad tracks. The back door was unlocked and there was no dolly. Anyone could open it and take things. There was no gas cap. It would be very easy to steal gasoline.
TIMOTHY GStaff was very friendly and helpful.
Jeri ANo one was there when we dropped off the vehicle so it's hard to rate whether the personnel were helpful
DAWN Ppoor location customer service not friendly
Greg GYour system was down and you made it very difficult for the dealer to contact you for help, making us wait an hour!
DANIEL PThe appliance dolly, that I paid for, was not on the truck. It was a utility dolly.
HARRY MNo changes necessary.
Rob MThey did not have the blankets or hand truck I ordered. I had to call another location to arrange pickup, go back to Sun Plumbing to have them modify the order, then go to the alternate location to pick them up. They should have had the right things to begin with and then when they did not they should have contacted another location and arranged for me to pick them up.
Karl SDrop off location was easy to access, and had a nice sized after hours parking area.
STEPHEN BI did not receive the things that I have paid for and will like to refund my money for the equipment that I have requested. Thank you. Have a good day
Niesha RI reserved a dolly and they didn’t have one for me
aidan tThe guy there was not really helpful. The trailer lights didn’t work right. I was able to get them to work some by wacking it but the right brake light quit on the trip. Making it unsafe as well as much harder to let people know I needed to change lanes making the drive back to Florida much harder. Have a Great Day
PATRICK MThe location is a little bit off the main road, was still easy to access the office to pickup the truck
Joseph WLocation was closed so no staff there! :)
ROSEANNE Ceasy drop off, just hand the keys over and go.
Kerry DI was very happy with my U Haul rental. Very relaxed easy professional employees in the office.. I was very happy with cleanliness of truck and easy to drive and maneuver. Would recommend anyone needing a truck for moving,to use this location..
Jodi BDidn’t give furniture pads, when required. Locks for key pick up compartments were rusted and hard to open.
Keith GThey never checked equipment in, they didn’t answer phone had to contact customer service and nobody got back to me. At 2pm the day I was supposed to pick up trailer they finally answered and had to rush to get trailer before they closed.
Christopher SNo handle on trailer tongue, didn’t know how to hook up trailer, poor attitude of staff, trash in trailer
Lewis MVery nice no problem
Joe LLeafs on trailer
Mike BBesides the app not finding my location, everything was fine.
Edward HDon't show up at lunch time.
JOSEPH LI had to call to get my drop off location because I was not given any paperwork. Also I have received an email saying I need to pay tolls for the trailer???
James PI arranged an after hours drop off over the phone, which was super helpful.
Jason MDropped off after hours. Location is a dirt lot that had standing water and mud.
Michael RLocation was definitely in a weird spot but staff was very friendly and helpful.
John MCut the grass. Parking lot was a swamp. Was concerned that my car was going to get stuck. Was better than the ghetto location I used last time in Daytona. There I feared for my life and was approached for money during drop off behind a liquor store
Albert ZLocation was back in the woods. Kind of sketchy looking.
GARY VNo signs for where to park. Google has wrong address for company so wasted my miles on truck driving around town. Also in a really sketchy spot. Glad we dropped off in daylight.
Aubrey PI dropped the trailer off on the same day (Sunday). On Tuesday I received a call accusing me that I didn't drop the trailer off. When I told the associate on the phone that I dropped it off on Sunday, again she said "maybe I didn't drop it off". I could not drop off the trailer inside the yard due to a personal truck blocking the entry way.
Nelson MThe representatives at this location were friendly and helpful. Easy pick up and drop off of the vehicle. We paid a little extra on the mileage, which the rep said he would take care of reimbursement, when we dropped off the keys. My wife and I will recommend this site.
Kevin GClosed for lunch, according to a scribbled sign. Wtf?
Julie MMany closer location drop offs which would have been less mileage overage
Dennis lPickup location was changed twice but worked out okay.
Robert DNothing to add…
Charles LThe site is a bit tricky to find tucked away on a back road along the FEC Railway, but the location is a taste of old time Florida.
Gary RPlace is a dump. Bad neighborhood. Would never go there at night. Office was wide open but nobody was there. Not a good image for U-Haul
Michael SHave the item at my preferred location.
Joseph GThere was nobody there and the business was closed. I did not know what to do. I took pictures of the drop off. I called them and left messages and never heard back. I called the pick up location and rheybweee very helpful. The drop off location was terrible.
Daniel SI have to say it’s always home for improvement in all business… But I think you all r doing a great Job!!! Specifically the ladies that I spoke to in the phone!!! Great Help Nice personally!!! Congrats to you all… And thank you for making everything so much easier for me… Merry Christmas to you all…
Isabel P