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PAULA T
Customer Reviews for Sun Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing great customer service! Charlie was easy to work with!
GREGORY MNothing. Everything was great. I would highly recommend this location. The gentleman I rented from was kind, polite, caring, etc. I would deal with him on any Uhaul rental I need in the future
DAR JThis location is not a "super store" or large office area, HOWEVER it is a very convenient location and they were easy to work with and made sure you were satisfied. This is my third rental from this location.
George KAlways in and out super nice people
JASON KThe owner was extremely nice and helpful! I would definitely rent a U-Haul from this location again and would advise others to do so as well!
BRITTANY HVery good pork man
MIKHAIL TThank You!
TAMI RNothing, we had a great experience there, the people were friendly & helpful.
VERNEIL SLocation was great and person that helped me was incredible! The trailer is what I have an issue with, I know it says on it that 55mph is max speed but this trailer at 57-58 mph if you needed to get over would start bouncing the truck to the point of ouncing the truck.
Larry MTruck was full of branches and leaves.
KARLHEINZ SThank you
JEVGENIJUS STruthfully I would like a refund the truck was dirty, the truck alignment was so awful I almost had to turn the steering wheel a half rotation to get it to go straight
LUKE BNothing that i can say I was so easy from the beginning to the end...
Cathy MThe truck we had did have engine lights on and seemed as if there was an opening on the passenger making it seem like there was a door open. But overall it was a great pick up and drop off process and the man who set up the rental for us was kind enough to fix the day when I put in the wrong date.
MORGAN JFernando always provides consistently excellent service. I've never been disappointed. I highly recommend Sun Storage.
Mike Slocations are great due to the local owner/manager. Both pick up and drop off looked shabby, but oferred great service. 10+ stars to the individuals.
Preston KBest Uhual rental place on the East coast of the USA- supporting small businesses and making America Golden • one rental at a time 🚚 Thank you ❤️
PAMELA FVery good
DIMITAR KPersonnel Helpful is really not applicable - it was an after hours self drop off.
Mardi MI was set back an hour because the location forgot to put my key in the lock box. Then I got there and had to wait another 30 minutes for a truck when I hired movers to be at my place at 8 and I didn’t get back with the truck till around 11.
OLIVIA RProfessional and friendly
MISAEL GThey hooked up the trailer without letting me get involved and they did not lock the trailer hitch to the ball. While loading the car on the trailer the hitch came off the ball and went straight up in the air. Someone could have been seriously injured.
GREGORY SWent above and beyond to schedule my rental
RICKIE Bsuper nice team members! Will definitely use them again.
CYNTHIA ASaid the tank was at a quarter full and it wasn’t, no lights on the inside panel so I counted on the street lights to see my speed
KATHERINE MFernando always gives the best customer service.
CARLOS CThe right front tire was low. But the owner filled it up. I noticed the engine light was on and one other warning light. But it seemed to run okay for the short job we needed to do.
BRIAN BThis location is awesome! Highly recommended.
NEIL DAlways treat customers with respect and friendly
ANA RProfessional staff well spoken clean trucks good equipment. Great pricing. No one can compare. Thank you for your service will definitely recommend
WILLIAM CThis location was closed when I got there so, I really can’t rate the facility or the services. As a single lady it was tough because I had to go knock on vendors’ doors asking for someone to help me pull the trailer off of my truck…fun but, all is well that ends well right?
Teresa SWhen we arrived our trailer was clean and ready for us. Check in went well and we were in and out quite quickly. The owner was so nice and helpful. He gave us some tips and tricks and made sure the trailer was seated properly. Love this guy!
Richmond SExcellent
Hector GNo people there
Bridget SCheck engine light on in truck. Very scary and we were forced to take it.
Shaun HVery professional.
Randy HOn top of the pickup being messed up when we got to return to the drop off location in Holiday the gentleman went to check the truck and we had already stopped and put gas in it and we got there he proceeded to tell me that we needed to pay $29.60 or we could go to the 7-Eleven and put the gas in there and just make sure it's one needle before the full sign so we went to 7-Eleven we put 22 more dollars in the truck it was at the line before that full sign and came back and told us that we still had to pay $29.60 again the same exact price he told us before we left very frustrated with the whole situation my husband was irritated happened to unload a U-Haul to move into our new home and to go through that to return it about the gas I felt was really ridiculous I would never recommend holiday U-Haul to anybody and after all this was said and done he seen how upset my husband was he looks at me and tells me what I could have waived the $20 gas that's how I feel like it was kind of a scam because it was not $20 in gas but you told me I owe 2960 and I was charged that on my card
Calvin BVery friendly
Francisco Ddrop off was quick and efficient
David LCharlie was totally awesome!!! He was very informative on what I’ll need in the future. It was a pleasure working with him. He needs a raise. lol. Thank you all so much made my life a little easier while I was down here. I’ll be back. Thank you again. Have a great day. 🌞
JOHN S👍🙏
Mikhail TThis location we finally ended up with and the gentleman there was awesome but the Jasmine Lakes location totally screwed up our reservation. It was for 9am on Saturday. They texted us late Friday afternoon . (We had made the reservation the Tuesday prior.) stating that the 26 foot truck wouldn’t be available until 2pm the next day. Joshua looked for another truck for 9am and said they scheduled one in Lutz for us and that someone from that location would call. No one called and the location was scheduled for Ocala, not Lutz. Ocala is over an hour away from us. Thank goodness , when we called back, Brittany helped us and found this location. Even though it was 20 min further. When I called customer service and told them your emails you send after someone makes a reservation are misleading, she basically said, yes, they are and that was the end of that. The email says a truck has been reserved and someone will call you and no one called and evidently the truck we thought we reserved was not reserved. Your rep said the email doesn’t say the truck is located at the location we asked for. You should put that info in the email and then tell your customers they need to call to verify that reservation at that location they are asking for. Really disappointed and poor business practices. People have to put a lot of planning into moving.
Jeff CQuick check in and check out
Deena GThe return location charged me an extra day after I called and notified them that I would not be able to get the truck back by the 9am deadline. I had workers coming to fix the gas hot water heater at my new home and was given a time line of 8am to 1pm for their arrival and I had to be home to grant them access inside. The return site is 20 minutes from my home (40min. minimum round trip) as I had to Uber back. I had the truck returned before noon, got charged $59.00 for extra day… The truck itself worked great but the cab had such a strong mildew smell I got a sinus infection, the manager noticed it immediately when he got into the truck even though I had driven there with the windows down and left them down after parking it in the lot. I have rented with U-haul in the past and never had an issue. The extra charge and the smell may have be what causes me to never use U-hail again.
Devlin CAccidently left tools in truck they claim they did not see them only had truck for a couple of hours because the needed it back by six. Charlie told me he did not not see them when he cleaned the back of the truck and then changed his story to I don't clean the truck after each use which I can believe because the truck was filthy when I picked it up. Also made an excuse that homeless people sheep in the trucks. He appeared disheveled when speaking with him and apologized for being loopy. Also tried to sell me a sail boat the deal sounded suspicious he even sent a pic from his personal phone.
DARNELL GAccidently left tools in truck they claim they did not see them only had truck for a couple of hours because the needed it back by six. Charlie told me he did not not see them when he cleaned the back of the truck and then changed his story to I don't clean the truck after each use which I can believe because the truck was filthy when I picked it up. Also made an excuse that homeless people sheep in the trucks. He appeared disheveled when speaking with him and apologized for being loopy. Also tried to sell me a sail boat the deal sounded suspicious he even sent a pic from his personal phone.
DARNELL G