Sun Valley Feed Mill staff are a testament of customer service! These people represent the best in caring about the customers of U-HAUL. I would rate them a 10-/10. A+ service start to finish ! Such dedication w customer care and support DESERVES to be recognized!
Tim S
Customer Reviews for Sun Valley Feed Mill Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
Lena AThey went out of their way to take care of me !
Kevin SNothing, it was just right
David EVery friendly and such nice and helpful people❤️
Martha FA great group to work with.
Ronnie SThese people were incredibly friendly and super helpful. It was so easy to drop off the truck. Great experience.
christine bOutstanding and friendly
Kevin HI ordered an appliance dolly on line. When I went to pick up the vehicle, they said they had none. I have to drive an extra 35 miles to borrow one from a family member. I don’t feel like I should have to pay for those extra miles. Products shouldn’t be offered if they aren’t available.
Sara CPieces fell off while we were driving down the road and there was so much play in the steering wheel that you could hardly keep it in the road.
Carol CThe gentleman that helped me was very knowledgeable of the product that I rented. He explained all the features that I was not aware of in detail. I will definitely go back to Sun Valley Feed Mill for all my equipment rentals.
Tommy HFriendly location and everyone was very helpful and polite. I will be sure to return to this location in the future.
Heath NNothing, everything was perfect!!!
Joseph BSun Valley folks are so friendly and helpful. They made sure I returned the equipment with gas full and back of it cleaned out.
WENDI AVery nice business. Friendly and helpful staff
Donna BGreat People
SCOTT CNick was both friendly and thorough.
DAVID PMy experience with Sun Valley Feed Mill was excellent. The staff was quick and friendly and helped hook the trailer up to my vehicle. Great team!!
Nathan VThey were very nice to deal with and very helpful. Thank you
BENITA GThere was a bulge on one tire on the trailer. It caused me no problem but someone will need to address it.
Neil FGreat customer service - we had issues with three different contract numbers - they cleared everything up with a call and I will be happy to Sun Valley again - staff was outstanding
Robert BEverything was perfect. Couldn’t have asked for a better review.
Rodney GMake sure truck is clean so next person dont get charged for cleaning
Michael GAwesome people!
Rex VThe people were very friendly just when we recieved our uhaul it didn't pull right come to find out it had no brake fluid in it caused the brakes to lock up and trailer tires caught on fire needs to be checked and maintenanced better
richard aUhaul smelled like smoke and gas tank not full.
David BGreat Location! all your facilities should be as efficient as this one.
John MNot sure what you could do it was very easy.
Barrie Ltesttesttest
Ivan RThis is my second review for the same trip. Why? Because UHaul completely screwed up my reservation. I drove 40 minutes to a specific location I wanted to use the week before the rental was needed. I rented a truck and car hauler. When I received the text the day before, my pick up location was different. I drove again 40 minutes to the location only to find it completely closed. They had not answered the phone and the hold time at UHaul was ridiculous. I’m glad I drove to the location (an hour away) because when I got there they did not have the car hauler! Angel White at the location was extremely helpful and was able to find a car hauler in a third location. However, UHAul was not. For all the trouble caused I was given 30 extra miles which was used getting from the location (which was further away) to the house. This was the third time either I had rented or had family rent with the same outcomes- a bunch of trouble and running away. Moving is already stressful enough and having to deal with last minute changes that you aren’t making is even more stressful. The individual locations and staff have been pleasant but it’s a trouble and non customer business plan UHaul has. I won’t us them in the future.
Joy SLicense plate light has broken mount and trailer ramp was missing the left pin and chain.
ronald gN\A
Doris MAt This Location - U-Haul Is A 3rd Or 4th Line Of Business- 1st Line Is Sun Valley Feed Mill- Catering To Local Farmer's Needs - As A U- Haul Drop Station , An Open Field Would Serve As Well Or Travel 35 Miles To Bowling Green, KY For A Full Service U Haul Location - A Very Old And Very Unhappy U Haul Customer U Haul Did Nothing WRONG - They Just Don't Have What I Had Come To Expect A U Haul Station To Be And Mostly Are -
randell hI was very upset when I made a reservation and pick up at a location in Bowling Green Ky. Then when I arrive I am told that I have drive 25 miles to pick up my rental. Way out of my way and time delay for me. No notification sent. Not a way to run a business,
Dannie MNOT have me drive to Brownsville because the Bowling Green location cannot honor a reservation. However, the Brownsville location was wonderful.
sarah cwhen I went to rent a truck Leitchfield) I was told "reserve it now so we will be sure to have one here when you need it". I reserved one. when I was ready to pick up, I was told I had to pick up at another location-Munfordville or Sonora (the man at Munfordville was very un-accomodating [insisted I take the truck by 11:00 AM]. I had to drive 2 hours out of my way to pick up at Brownsville. Also, the front tires were badly out of balance which made for a miserable 4 hour drive. This is my third bad experience with Uhaul and probably the last time I will use your services.
ed dEasy for me to drop off
Garry BVery friendly people !
Bo DWas a very pleasant experience.
Kimberly SThey were tremendously helpful and courteous.
MICHAEL MThe truck cargo bed was sticky. Had to wipe it up. The glove box was filled with stale jelly packets. I cleaned them out. The staff was very helpful and friendly
WILLIAM BThe dealer was excellent and wonderfully friendly. It was a little out of the way to drive from bowling green; where I had originally wanted to pick-up the truck. I wish there could have been a transfer of the truck between dealers to keep me from traveling out of my way.
MEGAN GHad to travel about 30 mile to get a truck but they compensated with extra miles
MICHAEL CWonderful place to do business!
ALLISON LThis was not the location I wanted. I had to drive 40 50 milestone pickup the trailer.
WILLIAM HDropped off Sunday. Business closed.
Deborah C