Customer Reviews for Sunbrite Supply
(U-Haul Neighborhood Dealer)

339 reviews

180 Industrial Park Cir B NE   Lawrenceville, GA 30046

(770) 962-7466

Location Hours

  • Mon: 9 am - 4:30 pm
  • Tue-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(770) 962-7466

180 Industrial Park Cir B NE
Lawrenceville, GA 30046

Services at this Location:

Location Hours

  • Mon: 9 am - 4:30 pm
  • Tue-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Long L. 
Rating:
4.0

Customer did not leave a comment.

Tony R. 
Rating:
2.0

Customer did not leave a comment.

DIDIER C. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE A. 
Rating:
1.0

Record the correct beginning coverage, ensure that someone is onsite, I was charged 3 times for one transaction no acceptable.

Lakisha D. 
Rating:
5.0

It was very good but if it would be good if it was cleaner

Juan G. 
Rating:
5.0

I had a great experience. I spoke with Robin when I picked up the vehicle and with a gentleman after I dropped it off. Both were very friendly, kind, and helpful. I will definitely rent from here again when I next need a moving truck. Thanks!!

JENNIFER F. 
Rating:
3.0

The gentleman at Sunbrite Supply had to sweep the back of the truck as it appeared that it had not been cleaned between rentals. He was very personable and helpful. The check oil light came on within the first mile of driving and the check engine light came on during the move. However, I did not have any issues with the actual operation of the truck.

DAVID F. 
Rating:
5.0

Great & friendly customer service..I will definitely use this location again!

TERESA B. 
Rating:
5.0

awesome contactless pick up great and easy costomer service was very helpful and it was overall the best experience was on the way to pick up my car with the uhual tow dolly in 5 mins

joshua B. 
Rating:
2.0

Really disappointed that no one was at the facility. I will use an full service location next time.

jeffrey S. 
Rating:
1.0

Customer did not leave a comment.

YOLANDA W. 
Rating:
1.0

When I arrived at the location to pick up my 17-footer U-Haul I was directed to go to another location to pick up the truck which I did that was a minor inconvenience also my credit card was charged $85 but the total price came out for 62 dollars

ANTHONY C. 
Rating:
3.0

Your phone app is the lousiest one I've ever used. The app crashes all the time I attempted to check in my rental for 40 minutes. Stayed on hold for 20 minutes. Lousy experience

Chong X. 
Rating:
2.0

Only problem I had with this location is that I wasn't able to get my cash refund at location. Was a big inconvenience to have to drive to another location to receive deposit after I was already being inconvenienced! My original drop off location didn't except truck and sent me to this drop off location and I then was sent to a third location to receive deposit!

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
4.0

The turn signals were not functional!

IAN T. 
Rating:
4.0

Customer did not leave a comment.

TODD C. 
Rating:
4.0

Customer did not leave a comment.

Angelo S. 
Rating:
3.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

This is my second U-Haul I rented with in a 2 week period and when I placed my order for a hand truck and dollied on the website it was in my cart. When I actually went to go pick up my truck the accessories were not on my order. A-1 mini storage was able to accommodate me but this U-Haul location was closed so I couldn't get the hand truck anyway. The app was easy to use once I got it going and the customer service I received was very helpful.

Michele M. 
Rating:
3.0

Be on time I had a reservation at 10am and the guy at Sunbrite Supplywas 20 mins late which put me behind Schedule!

Sabrina G. 
Rating:
3.0

Ensure the truck cab is clean. The cup holders were sticky and dirty from old spilled fluids and other trash.

Vernina B. 
Rating:
2.0

Be timely with what you promised, vehicle, contact information you needed, and the contract.

Majorica B. 
Rating:
1.0

The truck was not available at the time promised we had to wait for someone to come and inspect the truck from another location . The trucks transmission did not shift properly. There was so much play in the steering that it was difficult keep it between the lines on the highway. It rode very rough like the tires were out of balance. Very dissappointed in service and vehicle.

bobby D. 
Rating:
1.0

Had the truck and extra day because my apartment was not ready when they said it would be in the location called in harassed me several times as well as text me which is not professional and said they were going to call and report the truck stolen

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

YUTA K. 
Rating:
1.0

I accidentally locked the keys in the truck at the drop off location. I called the office to let them know that I was dropping the truck off and had locked the keys inside. I was lied to by two representatives at this location. First lie I was told by the lady on the phone was that the guy coming to check the truck in would take care of it. When he showed up he said there was nothing he could do. He then proceeded to tell me the second lie which was that, as long as I had insurance/road side assistance they would come out at no cost to me and retrieve the key. Neither were true, I was charged for the service even though I had the roadside/insurance. In addition to all of this I had ordered a dolly to go with the truck, there was no dolly on the truck. They credited me on the contract they sent me but charged my card anyway. Renting the truck was an easy process, the customer service, roadside assistance and support was the most horrible I have ever experienced anywhere!!!!!

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
3.0

Equipment needs to be better inspected by an employee before renting out and not just take prior renter's word that is in a safe state of use.

Jerlyn C. 
Rating:
4.0

Customer did not leave a comment.

jEFFERY T. 
Rating:
5.0

Customer did not leave a comment.

hameed A. 
Rating:
1.0

I drove only 18 miles and I got 3 gallons gas for that 18 miles, the location charged me almost $26 for the gas, i called and they refused the refund. I1 will dispute with my bank.

HALIL S. 
Rating:
4.0

Customer did not leave a comment.

Sherdina H. 
Rating:
5.0

Very friendly service.

Michele A. 
Rating:
5.0

Customer did not leave a comment.

Marco S. 
Rating:
5.0

Owner was very nice and helpful.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Great service/experience. Very kind/friendly staff.

Spencer J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Goodwin O. 
Rating:
4.0

Customer did not leave a comment.

biamulwendu M. 
Rating:
2.0

Stole my money. Did not explain terms properly. Highway robbery. Very very dissatisfied!!!!!

anita A. 
Rating:
5.0

Service was awesome! Would definitely rent from them again.

Sharon B. 
Rating:
5.0

The store was closed so I just dropped off the equipment.

Wil T. 
Rating:
5.0

This is our second time renting with this owner and each time its been a joy! He has help to take the stress out of moving!!

Vonda H. 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Great service I enjoy the customer service they provide

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Ralph K. 
Rating:
5.0

Nothing at all. I had a great experience with the truck and the company.

Nii-Laate L. 
Rating:
5.0

Customer did not leave a comment.

Alberto S. 
Rating:
4.0

Customer did not leave a comment.

Lindsay J. 
Rating:
3.0

I went to pick up the truck the two person that s there they treat you like you are their family not only truck was clean and the service was excellent I'll recommend to anyone anytime service was excellent

Marie V. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel B. 
Rating:
4.0

when renting a van (at the 800 number) it would be really helpful to have been told the different types of vans available. I got the larger of the 2 sizes which I did not really need. It worked out ok though.

Lauren A. 
Rating:
5.0

Customer did not leave a comment.

Azlisa O. 
Rating:
1.0

I am not the person listed on this purchase. Please stop sending emails to my email address.

Edgard M. 
Rating:
5.0

Customer did not leave a comment.

Twila B. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
3.0

Customer did not leave a comment.

Lakeisha J. 
Rating:
1.0

They dont mention no smoking on the trucks when people rent it , then their is no smoking sign in side the truck , and also on the actual contract i dont see where it says no smoking in the truck. Then their is also ashes in the ashtray thats inside of the trunks. I brought my truck back and this dude is randomly talking about a cleaning fee for smoking inside the truck. What kind of illegal , nonsense is that. Are they not making money to where theyre robbing customers of small fees like smoking. This is unprofessional and very sneaky. Do better Uhual. I spend thousands of dollars on your trunks for you guys to be doing these little girl lemonade stand business games.

Maxwell E. 
Rating:
5.0

Everything was awesome. Every time I go here the staff is always nice and helpful! They have great customer service.

Jasmyne L. 
Rating:
5.0

At drop off I told the owner that the only way it could have been better is if it was free. No complaints here.

India L. 
Rating:
5.0

Customer did not leave a comment.

silas T. 
Rating:
5.0

n/a

Breonna S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
2.0

Give better advise. Originally I reserved a 15' Truck to move 1 KING SIZE MATTRESS, 2 TWIN BOX SPRINGS, 1 QUEEN SIZE MATTRESS & 1 QUEEN BOX SPRING. The attendant SUGGESTED that maybe I could downsize to a MINI-VAN n use instead because the truck seemed too big for just mattresses n box springs. I stupidly agreed not having enuf experience n what would have been ONE TRIP, AND EASY LOADING AND UNLOADING turned out to be TWO TRIPS AND WHICH GAVE MY MOVERS SUCH A HARD TIME TO LOAD AND UNLOAD. He GAVE ME BAD ADVISE N ALL BECAUSE THERE WAS SOMEONE ELSE WHO WANTED A 15' TRUCK to move COUCHES N DINNING TABLES.

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

Americo M. 
Rating:
3.0

I enjoyed the staff positive attitude however the Rear Tow Cover was missing after the staff placed the trailer on my Range Rover. When I reach home (3 miles) I called and asked about it and the staff attitude changed They immediately became defensive before they looked. I now have to replace the cover which will cost me $110.00

Joyce R. 
Rating:
5.0

Give paper receipts

Glen S. 
Rating:
5.0

N/A

Gabrielle T. 
Rating:
1.0

I arrived for a mobile pick up and they did not leave the keys. Very inconvenient. I had to go to another location and was late.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

mike D. 
Rating:
5.0

Customer did not leave a comment.

Myah A. 
Rating:
5.0

Fast friendly service from the folks at Sunbrite Supply. Highly recommend!!! AAAAA++++++

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
3.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Great customer service. Open on Sundays. Professional staff ready to help.

Adel D. 
Rating:
5.0

Great customer service.

Shaketa B. 
Rating:
5.0

The staff at this location was wonderful. It's amazing that even when there are glitches (in this case we had to swap out a truck due to a repair order), DD went out of her way to meet us early, and to accommodate us with our needs. It is a really important lesson in the critical nature of great service, true focus on the customer and working through problems to get a good outcome as a means to make everyone happy. Thank you! Linda C

Linda C. 
Rating:
5.0

I am 60 years old, and I have used U-Haul trucks and equipment for local and long distance moves at least 12 times. We received exceptional service from Deedee during this move, and the equipment was in great shape. I always recommend UHaul, but I will recommend this location in particular. Thank you for helping make this a smooth and successful move! Brian L.

Brian L. 
Rating:
5.0

Detta was wonderful. This is a very convenient uhaul location

Karidad R. 
Rating:
5.0

Super quick check-in, friendly, and the trailer was in well kept condition. I won't hesitate to use them again and send referrals to them!!

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Corey H. 
Rating:
5.0

More parking space, had issues parking the truck at night the day I dropped it

Raul C. 
Rating:
1.0

The amount of gas that was quoted to be in the vehicle was inaccurate, it was said to have had 1/4 of a tank and did not even have enough gas to reach my home 2 miles away. The employees of this store were extremely unprofessional and very messy in their tasks.

Katy F. 
Rating:
5.0

Customer service at this location great!

ADRIAN B. 
Rating:
1.0

Customer did not leave a comment.

Shinnette B. 
Rating:
2.0

Customer service when answering the phone.

Shelice J. 
Rating:
5.0

Customer did not leave a comment.

Xingqin H. 
Rating:
2.0

I returned the uhaul van and hitch on day 2 as agreed and under miles with the correct amount of fuel. I was told that I was over mileage and was to be charged an additional fee, when I told the clerk that I was allocated more than enough miles she checked her math and said I was correct and would not be charged any additional fees and I was good to go. The next day my credit card was charged an additional fee for keeping the van for 1 additional day. Do not leave here without getting something in writing as to when you returned their equipment and the mileage when it was returned.

peter L. 
Rating:
4.0

The voicemail for customers to leave messages. Overall, the experience was good.

Renaldo H. 
Rating:
5.0

Customer did not leave a comment.

Leante N. 
Rating:
5.0

Customer did not leave a comment.

baker J. 
Rating:
5.0

Customer did not leave a comment.

Josephine W. 
Rating:
5.0

The young lady was very polite and we appreciated all her help.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Xingqin H. 
Rating:
5.0

Customer did not leave a comment.

alica C. 
Rating:
3.0

Make sure the trucks are maintained before rented out to customers.?

ALICE D. 
Rating:
5.0

Owner was incredibly accommodating and understanding. Went above and beyond to make sure I had what I needed.

Cole J.  |  Overall Experience 
No reviews have been submitted for this location.

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