There is no physical location. Just what looks like a run-down area. It felt extremely unsafe. The person running the “location” was incredibly unprofessional. There was no one there to assist with getting the keys and no clear instructions were ever given. I ended up having to call to ask for help which lead to going through the rental all over again as though I never reserved anything. Then the “owner” stated we would have to wait additional time for him to come to the location. I reserved a rental truck almost 2 weeks in advance and the “owner” stated that he didn’t have a dolly I reserved and was paying for. The entire process of getting the truck took over 30 minutes which cut into my time for renting the truck. The “owner” stated we could return the truck the next morning with no added charge but refused to give me some sort of confirmation which again prolonged the process. After I refused to leave without that confirmation he finally emailed it to me. He stated he already did but I only received the one email. The whole entire process was extremely frustrating. I HIGHLY would NOT recommend using this location ever again to anyone.
Rajdai R
Sunbrite Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrenceville, GA 30046
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Customer Reviews
- 3.5 Average Customer Rating
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Checking in with a person verses the app is better…
Keecha SI was charged $15 cleaning fee. It would be nice to know what was not cleaned out. Everything was removed and the dolly was placed back in the truck.
TRACEY FLock for dolly fixation didn't work
PAVLO YThe gentleman inside was so nice and helpful. He had a lot of customers at his location and he helped everyone out as best as possible. He even referred them to other locations that had specific equipment he did not at the time. He called customers with current equipment to see if they would be on time to coordinate getting it to new customers. All around amazing employee.
Sean P