Customer Reviews for Sunbury Country Store
(U-Haul Neighborhood Dealer)

38 reviews

3584 Islands Hwy   Midway, GA 31320

(912) 880-0232

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(912) 880-0232

3584 Islands Hwy
Midway, GA 31320

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I was charged a 40 fee for drop off at the wrong location, I rented an auto trans trailer from a gas station in Savanna GA and towed a vehicle home I never signed or seen any contracts they where emailed to me, the cashier at the gas station just asked me for information and my card. I noticed a charge today and looked at my contract that says I'll be dropping office the rental in Charleston SC this was a mistake by the cashier as they input the information I called the local I haul and explained this must have been in error I was told there was nothing they could do but for me to call another number, I called that number and it just rang no one answered… so I'm out of 40 dollars for there mess up. I live in the city and state I returned this too , not the state listed that I've never been too

Shamone C. 
Rating:
5.0

This was my first paperless rental. Way better this way. The manager was fabulous and made this a great experience.

Alex H. 
Rating:
5.0

Friendly customer service

JACOB H. 
Rating:
1.0

I picked up the truck at almost empty and returned it almost empty, the clerk said I needed to add 1/8 of a tank of gas to bring it to the level it was at. If the tank level had to be that precise, you should make sure it's taken and returned at full so we can add the exact amount of gas we used. I think anything other then that seems like a scam to charge more money for gas outage.

Kevin T. 
Rating:
5.0

Person very helpful for hooked trailer even he is busy Thank you

TYRESE V. 
Rating:
3.0

Customer did not leave a comment.

CHARLES C. 
Rating:
3.0

Rental personnel not helpful wouldn't help load trailer on my truck and secure it correctly, I weigh 105 pounds and rented a 6x12' trailer that was sitting in water and I strained my back trying to lift it to my truck ball, then due to the fact that it was sitting in water and rusted I couldn't get the knob to turn, so I went and asked for help for the 3rd time he finally came out and lifted it up and set it back down on ball and said it was on and good. It was 106 degrees that day. I drove 407 miles that day through Atlanta with the trailer loaded with furniture and because I trusted the person that rented the trailer to me to know what he was doing, the trailer came off my ball 2 miles from my destination. The chains is the only thing that saved your trailer unfortunately my truck bumper and bed got damaged. I am grateful I wasn't in a lot of traffic when it happened, someone could have been killed. My suggestions would be to train your retail personnel to load a trailer on a ball correctly. He charged way to much for it and I couldn't find one any where else.

Linda L. 
Rating:
4.0

Customer did not leave a comment.

GEORGE S. 
Rating:
1.0

There was Marijuana in the cubby on the dash and Adderall in the passenger side door.

Shelby M. 
Rating:
3.0

Inside cab was clean but the back had to be sweeped and mopped it was nasty. I did not want the bed I was moving to get dirty. Where the trucks are parked I had to drop the truck off a low curb which scared me to death.

Jessie A. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Fast service easy to pick up and drop off, Awesome experience

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
3.0

First of all, I had to drive to another location 15 miles away because the trailer I requested was not there. For my inconvenience I asked for the use of a free dolley and they said I'll see what we can do. He called the other location and said yes you'll have a dolley. Then I arrive at the other location and of course no dolley and he acted like he had no idea what I was talking about. He said we have no dollies. ???? Not sure who the other guy talked to or was just telling me that either way I finally got the trailer and was on my way after an hour and half delay. Not a good experience. I've used Uhaul before and have had similar issues. Doubt I will ever use Uhaul again.

Michael R. 
Rating:
1.0

The clerk/owner was rude, abrasive and not the least bit helpful. He did not have the equipment requested, instead attempted to sell unnecessary other equipment. It took approximately 1-3/4 hours to pick up the rental vehicle.

KATHY M. 
Rating:
3.0

Customer did not leave a comment.

Jared L. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Customer did not leave a comment.

Markus N. 
Rating:
5.0

Customer did not leave a comment.

JANET H. 
Rating:
5.0

Customer did not leave a comment.

RUTH J. 
Rating:
4.0

very helpful person .

Angela G. 
Rating:
5.0

i am a walking customer. Location in charge person made a contract for me and very helpful for get my auto transport equipment on right time, i m happy easy and fast service. Thank you sir . you save my money instead expansive tow service.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

chloe G. 
Rating:
5.0

Great Service😊

THEODORE C. 
Rating:
5.0

Well pleased, very nice people. Thanks

BILL H. 
Rating:
2.0

First and foremost, I don't like surprises. On your website, my original location, 3 miles away, was shown as having “limited availability” for the equipment I needed, so I reserved it. I wake up early the next morning, my pick up date, to an email telling me my pick up location has changed to a location 18 miles away due to “no availability” at the original location. This causes me to drive 18 miles in the direction I needed to go in the first place, pick up the car dolly, turn around and come back 18 miles, load up vehicle , drove back past where I picked up the car dolly (18 miles) plus 18 more miles to the automotive repair shop, unloaded the car then drove back to the u haul store (18 miles) to return the car dolly, and finally back home another 18 miles. As I stated before, I don't like surprises. I feel there has got to be a better way for U Haul to keep track of their equipment, especially with the current availability of tracking equipment and software. In my situation, I found myself unexpectedly dealing with a lengthy process. Please fix your tracking system as this would help future customers plan their commitments better.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Deron S. 
Rating:
1.0

Treated like a third rate customer On line info, still had to wait 20 minutes No computer on site Sorry- sorry-sorry !!!!

Andrew E. 
Rating:
3.0

Had to drive off and on curb. Gentleman's nice but doesn't pickup phone when called also truck had multiple issues you can feel while driving the steering alignment is off and the truck was extremely dirty in back of truck.

Aaron L. 
Rating:
3.0

Customer did not leave a comment.

Russell S. 
Rating:
1.0

This was the worst uhaul pickup experience I have ever had. There was only one person on site and he was running the convenience store. The trailer was parked in an in an unpaved area with a grade to get to it. I had to drive over a low curb to get in. I would never go there again

John B. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Sidney S. 
Rating:
3.0

Not this locations fault but disappointed in Uhaul. They changed our pickup location without notifying us. The pickup location was 20 miles away from the location we had selected and then uhaul charged us for going 11 miles over the mileage limit even though they had sent us 20 miles further and we returned the truck 24 hrs earlier than paid for.

Christopher E. 
Rating:
4.0

Put a jack on the trailers.

Deron S. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
2.0

Ordered an appliance dolly, furniture pads and hand cart. They had none of those things and wasn't told that until I got there. Also wasn't the location I picked online.

Elizabeth H. 
No reviews have been submitted for this location.

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