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robert C.
Customer Reviews for Sundance Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was low on coolant fluid and our truck overheated. The lock on the back door also did not work. General inspections should be preformed.
Gwen W.The location is Kind of out of the way
Pavel B.Safety sticking to their words not making it even more stressful and more expensive just to get what you need to move because that still has me pretty mad that costed me not only the rental fee for the trailer and truck but almost $120 for more fuel to get the equipment I already paid to have them charged even more when dropped off causing me to have to leave work earlier just to handle the extras charge on top of the extra fuel and now lost wages to . I would like to use your U-Haul again when needed but seriously losing Faith in this company as well .
kelly Renee P.Great experience no surprises I actually got a refund Mitch the man who works at Sundance uhaul renters was great to work with thank you!!
cheryl C.Reserved my equipment online and was charged almost 3 times what it said online. Wasn't told how much my card was being charged for tell afterwards. Very disappointing it was my first time renting probably will find a different company next time.
Courtney S.Very satisfied working with Sundance Mini Storage . They all were friendly , helpful & efficient . I highly recommend this company
Rendall S.They are friendly and helpful
nichole R.I followed their directions and filled the gas tank. They claim I didn't and charged me 11.00 for less than a gallon and I DID TOP IT OFF. ABSOLUTELY RIDICULOUS
Traci R.Possibly maintain trucks better? I say this as the engine on my rental blew.
Kenneth H.Everything was perfect
Joel W.To carry a phone
MARTHA ARLENE S.Great people to work with! Very well run business with customers service a priority. The place to go.
Fran R.very helpful crew, thanks...
Alex M.Excellent service and the representative was very helpful.
Donna F.Very friendly and professional. Handled the transaction in a timely manner.
Donna R.The rental person was absolutely awesome !
Peter M.I think it would be better if your vehicles were full at pick up. Like rental cars. And returned the same, like rental cars. Thanks.
Julie C.It went smooth but coulda been smoother, in that we didn't know ball hitch size or what type of trailer light connectors it had. Next time I think customer service should inform the customer of that information. Otherwise my experience was awesome.
Billy B.Pickup time was 10:00. Didnt leave until 11:00 because they couldnt get trailer out of field that had snow. The place opens at 9. One would think that they would look at u-haul pickups/dropoffs for the day and get shit ready. Maybe thats just the business man in me. Was thoroughly pissed. After 30 min of waiting i was searching for cargo trailers for sale in the area because i was tired of dealing with Elko area Uhual shit.
Spencer B.The app wouldn't update the info so I had to call to get info for pick up. Still can't find my rental info
Jocelyn C.There was a computer glitch and they worked through it very fast and got me on my way. Very friendly and accomodating.
john M.Great help while dropping off the trailer. Excellent customer service. Would use this location again.
Spencer L.Truck was struggling to start and very hard to get into the correct gear. I drove 24 miles total over 3 hours of having it, but I was charged $49 for 7 gallons of fuel after I returned it. There's no way I used 7 gallons of fuel in 24 miles. I was charged incorrectly for fuel and was more than the entire rental.
Craig G.Very good and pleasant experience. Everyone was really nice and genuinely happy to help.
FERNANDO J.Great customer service
Gena S.all is good
Larry C.Properly detail interior and exteriors. The 15' truck I got had grime or grease all over the the console and cup holders and steering wheel. Also regularly check and maintain hardware such as chains for trailers. The carribeaners on my trailer chains were so rusty I had to use channel locks 100% of the way for one of the 2. Also train your employees to be able to answer typical questions such as, "what kind of mileage does the 15' truck get on the road?" I was "offered" some extra money off my bill if I was willing to return my truck and trailer to a town a couple dozen miles away from the town I was relocating to. I accepted, not fully aware that even the little 15' trucks are still major gas hogs. Final suggestion, make sure your air conditioning units are working when your signing out trucks in nearly triple digit temperatures.
jordan R.The staff at Sundance Self Storage were efficient, polite, helpful & pleasant; an enjoyable professional experience.
Greg B.The truck was hard to drive. You where bouncing around to much. I think it needs the suspension checked. It was a bad trip.
Diana C.The employees there were the best I've ever encountered at a U-Haul place, and the best of most places I've been to for years now. When I picked up my rental I was greeted from someone that treated me like we were best of friends. Someone that enjoyed what they are doing for a living and were happy to have a job. It was wonderful. Then, on my return, I had a problem in the yard. This time a different employee asked if I needed assistance then immediately came to my aid and helped me with no questions asked. I wish every business was as good as this one. What a pleasant surprise. Thank you.
Paul T.Truck cabin was dirty! Windshield had bug splatters. Fuel said it was half way but it was actually about 30 dollars low then halfway. Was charged a extra day for dropping off 1hr late ! Worst uhaul experience. Truck ran fine other then it being dirty. I took pictures
Isaac V.The drop off was excellent. The lady was very helpful and it was very fast...
Mark S.I have zero complaints
William C.The windows and mirrors very dirty
Jewel W.Better seats and bluetooth
Lorelee G.The young woman staff person was amazing!!!
Barbara L.👍👍
Julieta O.Great service, great location. All around great experience.
Patrick C.Gravel the back lot perhaps as the back was extremely muddy
Jennifer F.Mitch was so helpful and got me down the road quickly :) I couldn't ask for better customer service. Thank you Mitch !
Jeanne K.Nothing, all was good!
JOSEPH CRAIG N.Every part of the experience was a pleasure!
BILL H.Not any specific location that gave me the problem, the 1-800 number gave me the problem when they didn't save me a truck to use. The people at the location helped a great deal in getting me a truck and making sure I could get it that day.
Nick S.although the Uhaul rental computer system was down, the site manager made multiple attempts to complete transaction including calling for support. The manager made every attempt to satisfy immediately. I was very pleased with the customer service.
Scott S.The representative at this location was amazingly friendly and so helpful. I couldn't have asked for a better experience
DANIELLE REGINA E.Amazing customer service.
Jennifer M.These folks are friendly and a pleasure to do business with.
David C.Online reservation made for one way staff was rude and unprofessional. Did not help whatsoever.
Aaron A.The people at Sundance u-haul are always so nice and courteous. Thank you.
JOSEPH JAMES V.Honest easy and helpful to work with.Great to customer skills
JACOB ALAN P.We reserved a 20 foot truck from Elko, NV. A few days before our move, we were told only a 15 foot truck would be available but we could,also rent a trailer. We were uncomfortable towing a trailer through Salt Lake City. Therefore, we had to come back to NV and rent twice! Since we were moving to UT, it would have been helpful to know in advance that there was a very slim chance of getting a 20 foot truck. We could ave planned things out differently!
LAWRENCE J.