Customer Reviews for Sundance Self Storage
(U-Haul Neighborhood Dealer)

190 reviews

3701 Sundance Dr   Elko, NV 89801

(775) 738-8154

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(775) 738-8154

3701 Sundance Dr
Elko, NV 89801

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

MCKENDRA G. 
Rating:
5.0

Every part of the experience was a pleasure!

BILL H. 
Rating:
4.0

Not any specific location that gave me the problem, the 1-800 number gave me the problem when they didn't save me a truck to use. The people at the location helped a great deal in getting me a truck and making sure I could get it that day.

Nick S. 
Rating:
5.0

although the Uhaul rental computer system was down, the site manager made multiple attempts to complete transaction including calling for support. The manager made every attempt to satisfy immediately. I was very pleased with the customer service.

Scott S. 
Rating:
2.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

The representative at this location was amazingly friendly and so helpful. I couldn't have asked for a better experience

DANIELLE REGINA E. 
Rating:
5.0

Amazing customer service.

Jennifer M. 
Rating:
5.0

These folks are friendly and a pleasure to do business with.

David C. 
Rating:
1.0

Online reservation made for one way staff was rude and unprofessional. Did not help whatsoever.

Aaron A. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

carl T. 
Rating:
5.0

The people at Sundance u-haul are always so nice and courteous. Thank you.

JOSEPH JAMES V. 
Rating:
5.0

Honest easy and helpful to work with.Great to customer skills

JACOB ALAN P. 
Rating:
5.0

We reserved a 20 foot truck from Elko, NV. A few days before our move, we were told only a 15 foot truck would be available but we could,also rent a trailer. We were uncomfortable towing a trailer through Salt Lake City. Therefore, we had to come back to NV and rent twice! Since we were moving to UT, it would have been helpful to know in advance that there was a very slim chance of getting a 20 foot truck. We could ave planned things out differently!

LAWRENCE J. 
Rating:
5.0

Andrew and the other guy (whose name I can't remember) were very friendly and accommodating. Made this transaction feel very smooth and a fun experience. Will definitely return to this location when I need a trailer again.

ADRIEN D. 
Rating:
5.0

Nothing! Very friendly and helpful in figuring out what we needed. Everything was ready when we got there. Let us choose the closest drop off location. We were very pleased!

LAWRENCE JAY W. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
5.0

Customer did not leave a comment.

ALFREDA C. 
Rating:
5.0

Customer did not leave a comment.

JERRY LANE J. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

RANDY CABANTING N. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Kay and Greg were awesome. I needed a tow vehicle and a car dollie to get back to Denver. Their location didn't have exactly what I needed so Greg drove me across town to the other uhaul. Above and beyond. Thanks again.

DUNCAN T. 
Rating:
5.0

Customer did not leave a comment.

Mac C. 
Rating:
5.0

Customer did not leave a comment.

FELICITA S. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA GAYLE H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE ALBERT T. 
Rating:
5.0

Customer did not leave a comment.

BOBB DANE G. 
Rating:
5.0

The only thing I would suggest is to take the dolly and the blankets out of the truck, don't leave them in there, should be a option to put in truck not have in truck at all times, plus took away an area I could have used for more storage. when moving my stuff must have cut the green tie down thing for the dolly and it broke the tab, so I was charged for using the dolly when in fact I have my own and never used theres. But the van was clean, the staff was very friendly. Would definitely rent again from them

KODY WALLACE N. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Self checking cumbersome having to take so many pictures.

SHARON LYNN R. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Mitch was very helpful throughout the whole process making the rental experience painless.

Daniel Joseph J. 
Rating:
5.0

Great customer service.

FERNANDO JOSE R. 
Rating:
5.0

Great location. Excellent customer service. Impeccably clean. I would recommend this location to anyone.

Fernando R. 
Rating:
3.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Get the gate functional so early entrance is possible on weekends instead of having to wait until 7am.

Al D. 
Rating:
5.0

Customer did not leave a comment.

JAMES FRANCIS J. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

JUAN D JR R. 
Rating:
5.0

The place was closed when I got there at 2 pm on a Saturday. Stay open longer on saturdays.

TERRY O. 
Rating:
5.0

Customer did not leave a comment.

Karl E. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ T. 
Rating:
5.0

Customer did not leave a comment.

KAREN DENISE N. 
Rating:
5.0

Fantastic customer service.

SHAUNE KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

BOBBY JOE R. 
Rating:
5.0

Customer did not leave a comment.

HEATHER DAWN W. 
Rating:
5.0

thank you

ROGER WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

REBEKAH RENEE E. 
Rating:
5.0

great to do business with

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

DIANE J. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Customer did not leave a comment.

ALLEN R. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

The staff were friendly, knowledgeable, and very courteous. I like this location and will recommend to others. My truck was safe, clean and well maintained.

Rowena S. 
Rating:
5.0

Thank you for everything Excellent service.

ELIAS L. 
Rating:
5.0

Customer did not leave a comment.

BHUPINDER B. 
Rating:
4.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

The Truck ran great. It had 1 back up light out, the A/C wasn't working and the stereo wasn't working and needed new wiper blades.

Lori D. 
Rating:
3.0

Customer did not leave a comment.

Jenna M. 
Rating:
5.0

Customer did not leave a comment.

Serena R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 
Rating:
3.0

Actually listen to what the customer wants not what u think they want

Tara S. 
Rating:
4.0

Customer did not leave a comment.

Duncan W. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ALAN F. 
Rating:
4.0

On line and mobile app is sub par

MICHAEL JOEL C. 
Rating:
5.0

The Sundance location in Elko is outstanding. Professional, truthful, efficient. The NATIONAL UHaul reservation people are untruthful, unprofessional, and chaotic. They nearly ruined our experience and our move. The Sundance people saved the day. Start to finish, I'll deal with them face to face over and over. I won't use the NATIONAL line again. Give credit where credit is due to Sundance Elko. Disclaimer: We are not nor have we ever been employees or investors in UHaul nor any other rental truck firm or franchise.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Kristina R. 
Rating:
5.0

Great customer service

SIERRA NOELLE JI B. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
5.0

Great customer service!

Darian P. 
Rating:
3.0

You have no after hours number to call if something was to go wrong.

Jennifer F. 
Rating:
4.0

The lot was crowded with returned vehicles and only one person working

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

Customer did not leave a comment.

Teddy L. 
Rating:
5.0

No way to be better. Met at truck upon arrival with a smile. Fast and efficient. Outstanding experience.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
1.0

Uhaul was full of dirt is side the drivers location and had trash and dirt inside the box the battery was dead when we got there and died 2 times throughout our day use and on top of it didn't get any discount or compensation

Lee G. 
Rating:
5.0

You're doing just fine.

Lester D. 
Rating:
5.0

Customer did not leave a comment.

randy L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
4.0

Elko Nevada has a very limited selection of anything it would be helpful if they could have more options to rent

Sherrie S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

shawn G. 
Rating:
4.0

Customer did not leave a comment.

Garry P. 
Rating:
5.0

Customer did not leave a comment.

milton P. 
Rating:
5.0

Fast and easy service.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
No reviews have been submitted for this location.

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