This drop off was amazing! We were both tired and emotional and the gal that helped us was so kind and sweet! We both wanted to hug her! Thank you!!!!! She was the best ending of a crazy few days! She deserves major props!
Tauna R
Customer Reviews for Sundance Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a power steering issue, but was still able to drive.
CAMERON MDropped off the equipment on a Sunday when they were closed.
MILTON BThe lady that help us here is awesome! Brooke I think is her name. She is queen of customer service. So glad to have had the pleasure of meeting her.
MATTHEW PBrooke is awesome employee
Minh TMake sure to check the oil and fluids before customer takes the uhaul truck. My husband checked the oil and had to add half a quarter of oil.
DWAYNE CNo improvements necessary. The customer service was above what anyone could expect. Thank you for going above and way beyond!!! Kim Mandity
Kim MEverything was wonderful. I would just like to apologize that the truck was dirty and needed gas. I simply did not have time to clean it, as I ain. In SLC to watch my granddaughter play V-Ball
PAULA CRep was great!!!
MATTHEW TThe store was super cute and retro. With a fully functional old glass bottle pop vending machine. The owner keeps it stocked with a few different types of soda. Not to mention that they 100% utilize every bit of space between uhaul trucks and trailers and the storage units themselves. 10 out of 10 must and will recommend
TAWANA WWell the one thing I would say that could use improvement is faster refund of deposits paid
Brandon MEverything went smooth, I was treated very well and they were very accommodating.
LEWIS BThe location was closed, and I didn’t meet anyone. I did the 24 hour drop off. It was convenient.
David SBrook, was very outgoing and did everything she could to help me with the rental. I will definitely be using this location again!
WALLACE PThe front desk lady was amazing!!! So helpful and kind, my kids loved her😍
DANNY LNothing! Everything was perfect and so easy.
Consuelo GThe lady that helped me was amazing. We originally wanted a trailer but we soon discovered I had no hitch. So we had to go for a U-Haul and a car trailer. She was so encouraging showing me everything from start to finish. I would like to thank her. My move out of Elko went smooth and one of the reasons is because she helped us.
PATRICE SDropped off on a Sunday so did not deal with anyone but it's a nice looking place.
Allen JCustomer service was great. Very helpful, courteous and friendly. However, the transport was in poor condition; license plate and reflective light covers missing. I paid more than double the price from when I rented this a month prior. If it had not been urgent I would have found another alternative. I feel like I got ripped off.
Katrinka REven though the location was clean and the employee was awesome. The drop off was tight and there’s not enough spaces to drop off trailers. I am not sure if this is common, but I had to unhook my heavy trailer.
Derek CMuy buen servicio la persona muy amable que nos atendió
HECTOR EI am stuck inside the gate cannot get out after hours.
Tina LThe inside cab area was very muddy looking and we didn’t do a walk through to see damage . Which was a thing that was down before . Just to let you know this is here but I did notice damage and little x marks
Brenda JGood job
Wesley BGreat people to deal with..
BERNIE AGet competent people
Greg MSnacks lol
Wesley WA little confusing at first for me at first but the staff was wonderful & friendly!
Chris MBrooke was great. Sure helped me with all the changes on my uhaul rental. Excellent employee!
denyse cThey didn't keep their posted hours of operation which resulted in being accused of theft. In the initial contact with a Hattie I felt because I'm Afro American. Absolutely unexceptionable behavior by this particular dealer mgnmt.
James MI lived in Ely and was promised a truck and the en got called to drive 2 1/2 hours to elko to get a truck
Carlos BI returned the trailer at night, but needed customer service help on phone because your app is terrible and finally the person suggested using the website for the return and it worked fine. So site is good, your app -- not so much.
Keith KI rented a car hauler for a few hrs. The hoist was amazing. Gave us some samples of new products. Couldn't say enough. Great place. Will go back
matthew iCustomer service rep was nice. The mobile app check in did not work which caused delays. The truck had a dead battery and we had to jump it. Truck was also out of gas so I had to idle and hurry to a gas station hoping it didn't run out, and leave the truck running since the battery was dead. I had to jump the battery again the next day just to return it. I should not be charged such fees for all the trouble it took for this horrible quality truck.
Deborah MI absolutely love this location. They have the friendliest group of people working there, they are very helpful. Every time I rent a uhaul from here ( which would be every time if avail) I am greeted with smiling faces and friendly people. I was hoping to have somewhere to write a review, cause I am always so grateful for their help and kindness.
Patti SNothing keep doing great 😃
TRACY DI would like to thank Mitch, Brooke and the whole staff. Sorry I forget the names. I really appreciate you. Thank you
TRACY DThe truck was low on coolant fluid and our truck overheated. The lock on the back door also did not work. General inspections should be preformed.
Gwen WThe location is Kind of out of the way
Pavel BSafety sticking to their words not making it even more stressful and more expensive just to get what you need to move because that still has me pretty mad that costed me not only the rental fee for the trailer and truck but almost $120 for more fuel to get the equipment I already paid to have them charged even more when dropped off causing me to have to leave work earlier just to handle the extras charge on top of the extra fuel and now lost wages to . I would like to use your U-Haul again when needed but seriously losing Faith in this company as well .
kelly RGreat experience no surprises I actually got a refund Mitch the man who works at Sundance uhaul renters was great to work with thank you!!
cheryl cReserved my equipment online and was charged almost 3 times what it said online. Wasn’t told how much my card was being charged for tell afterwards. Very disappointing it was my first time renting probably will find a different company next time.
Courtney SVery satisfied working with Sundance Mini Storage . They all were friendly , helpful & efficient . I highly recommend this company
Rendall SThey are friendly and helpful
nichole rI followed their directions and filled the gas tank. They claim I didn’t and charged me 11.00 for less than a gallon and I DID TOP IT OFF. ABSOLUTELY RIDICULOUS
Traci RPossibly maintain trucks better? I say this as the engine on my rental blew.
Kenneth HEverything was perfect
Joel WTo carry a phone
MARTHA AGreat people to work with! Very well run business with customers service a priority. The place to go.
Fran Rvery helpful crew, thanks...
Alex MExcellent service and the representative was very helpful.
Donna FVery friendly and professional. Handled the transaction in a timely manner.
Donna RThe rental person was absolutely awesome !
Peter MI think it would be better if your vehicles were full at pick up. Like rental cars. And returned the same, like rental cars. Thanks.
Julie CIt went smooth but coulda been smoother, in that we didn’t know ball hitch size or what type of trailer light connectors it had. Next time I think customer service should inform the customer of that information. Otherwise my experience was awesome.
Billy BPickup time was 10:00. Didnt leave until 11:00 because they couldnt get trailer out of field that had snow. The place opens at 9. One would think that they would look at u-haul pickups/dropoffs for the day and get shit ready. Maybe thats just the business man in me. Was thoroughly pissed. After 30 min of waiting i was searching for cargo trailers for sale in the area because i was tired of dealing with Elko area Uhual shit.
Spencer BThe app wouldn’t update the info so I had to call to get info for pick up. Still can’t find my rental info
Jocelyn CThere was a computer glitch and they worked through it very fast and got me on my way. Very friendly and accomodating.
john mGreat help while dropping off the trailer. Excellent customer service. Would use this location again.
Spencer L