Great drive up unitsPatrick B. | Overall Experience
Customer Reviews for Sunnyvale Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and easy online access to rent and payBrian B. | Overall Experience
Easy online rentalBrian B. | Overall Experience
Manager on site and great pricesScott M. | Overall Experience
Well kept facility and manager on siteColleen K. | Overall Experience
Well kept propertyMaria P. | Overall Experience
Great location off 9th and Lashley.Margarita A. | Overall Experience
These were the best Uhaul representatives we ever worked with. They helped correct a bad experience we had with the guy at clover basin, and made sure I was able to pickup the truck when I needed it.CHRISTOPHER B.
Had a large unit here 10X28 and it was perfect for my car and RVGreg M. | Overall Experience
Had a unit at this location and never had issues and it was easy to access all units are drive ups.CHRISTOPHER ALLEN W. | Overall Experience
Manager on site, electronic gate and cameras on all the property. Easy and secured location.Christina O. | Overall Experience
The clerk had difficulty with the technology not working correctly when he checked me out, which took extra time; and when I checked back in after-hours using the website, I also had trouble getting it to work correctly, which also took extra time. Simplifying and streamlining these software solutions would be a great improvement.BARB B.
Rented a large unit, had to put my stuff in a unit after closing got delayed and they were nice to rent me a unit after hours and open the back gate for my movers to get in. Outstanding customer service, great people.James H. | Overall Experience
Customer did not leave a comment.Jun H.
Customer did not leave a comment.Chris W.
Personnel refused to help me with my reservation.William C.
Had a unit at this location for about a year, didn't have an issue they always took care of me.Akihiro H. | Overall Experience
Had a unit for a month, great please manager on site. No commitments only used it for the time I needed.Miguel M. | Overall Experience
We planned to use the twice-a-year free trash day at the Erie dump, which closes at 2 p.m. to take large items to the trash before an out-of-state move. We rented a truck from 10 a.m. to 2 p.m. We checked-in on line and left to pick up our rental. When we arrived, we were told the truck hadn't been returned and likely wouldn't be available. We were told there was nothing they could do. When we calmly explained our situation and our timeline, we were again told there was nothing they could do. When we pointed out they were in breech of contract we were yelled at and told to leave the store. Eventually we were able to calm him down and he called another location, which charged us more, but we were able to complete our urgent task. While I understand they have no control over if someone returns a vehicle on time, they should have offered solutions and helped, instead of just getting angry at a customer, who was in a bind, and saying multiple times there was nothing they could do. Their mission statement says they will treat customers with integrity. Their behavior lacked basic consideration and integrity. I recommend finding another location that will treat you with more professionalism and integrity.Shawn C.
I rented a unit for just one month and had no issues. No long term commitments.Anthony R. | Overall Experience
Great location. Manager lives onsite and is always on top of everything. Would use this place in the future for sure.Jenna N. | Overall Experience
Really convenient location, good security, great experience.Nicole C. | Overall Experience
Customer did not leave a comment.Lucy S.
No issues, renting a unit was very easy, and I liked that no one had to be working for me to get to my unit. The gate code system made me feel like they were monitoring who came in and out 24/7.Rick B. | Overall Experience
Wonderful people! I'm so happy I rented from here, it was such a good experience.Laura M. | Overall Experience
The dog was so cute and so friendy!Jessie I. | Overall Experience
Very clean, I saw a guy going around daily with a leaf blower and a broom making sure the property was in orderLetoya G. | Overall Experience
TWO thumbs up!Bernie C. | Overall Experience
I liked that they have someone who lives on site, Larry was great the whole time I was storing my things here.Dustin M. | Overall Experience
Larry was always helpful and very friendly. Had a bit of a snafu with a U-haul rental. Was not able to obtain the key early hours after reserving and then the online system NOT working and spending over 2 hours online with support. Horrible system! Ultimately did not use the U-haul.Suzanne B. | Overall Experience
Great place.Mark Z. | Overall Experience
Great convenient location, manager on site is very helpful.Jessica O. | Overall Experience
Customer did not leave a comment.Kristin V. | Overall Experience
Larry the manager on site was very helpful and friendly.Kathleen M. | Overall Experience
Very secured location with manager on site.Jorge L. | Overall Experience
Customer did not leave a comment.Joanne C.
Customer did not leave a comment.Jeffrey A. | Overall Experience
I dropped off after hours, so I didn't get to interact with any personnel, but talking with them on the phone was a pleasant experience and they were very helpful.ALTON A.
Excellent storage facility!Quenton S. | Overall Experience
Clean, secure storage. Convenient location and they have Uhaul trucks for rent.Madison C. | Overall Experience
Customer did not leave a comment.ROSEMARY N. | Overall Experience
This took a long time to check in. The gentleman checking me in had lots of computer issues.Ashley D.
I thought the entire transaction was smooth, quick and easy, no problems at all. I"ll use this location again.Julie R.
Customer did not leave a comment.Dakotah S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Thomas B.
The young man work the desk was busy eating lunch and said yes, yes everything is good. Obviously not his business. It was used as a drop off site so not a lot of interaction needed.Judy H.
Friendly and helpfulBrian O.
Not a thing. The gentleman who helped us was amazing and it went smoothly and quickly. Couldn't have asked for a better experience. This was not the location I wanted to pick up, but am SO happy that I went there, since the other location (where we picked up the car hauler and was the location I wanted) wasn't nearly as good, for numerous reasons.CASEY DONALD J.
Dropped off the key and that was it. I didn't know I had only rented the blankets. I was called but missed it as I was organizing the new house. My card was already charged for the blankets before I called back and the place was still open. We still had the blankets and could have brought them down to avoid the fee but was told I was already charged.Blyde M.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.Betty M.
Very small site. Was not my first choice for pick-upTerry D.
Customer did not leave a comment.Chuck P.
Customer did not leave a comment.monica A.
Customer did not leave a comment.Todd S.
Excellent Service!stephen C.
online system needs to understand inventory instead of letting us reserve something that isn't availableKEENAN O.
No room to parkPaul S.
Thanks for everything!Stacey L. | Overall Experience
Excellent!Steve T. | Overall Experience
I like this storage facility.Aniceto M. | Overall Experience
ThanksColby Z. | Overall Experience
Good storageMichael E. | Overall Experience
Sunnyvale is the best!kody J. | Reservation
YesBrian M. | Overall Experience
Thanks Sunnyvale!Christina V. | Overall Experience
I highly recommend Sunnyvale for Uhauls and storage.Christina V. | Overall Experience
Thank you!Talia C. | Overall Experience
Exactly what I needed, good price too.Jim Z. | Reservation
Good place for storage.Francisca V. | Overall Experience
I recommend Sunnyvale.Luis R. | Overall Experience
Storage and Uhaul rentals.Michael S. | Overall Experience
Never had any problems.Pamela L. | Overall Experience
Excellent rental experience.Sam G. | Reservation
ExcellentJD P. | Overall Experience
Everything was fine.James S. | Overall Experience
Snow removal was a joke. On the day I went to move my things out, I practically got a 20 foot truck stuck TWICE. The lanes between the storage units were packed with a 1 inch layer of iceKim C. | Overall Experience
Excellent storage facility and they have Uhaul trucks on site.Katherine W. | Overall Experience
Awesome service. Staff went above and beyond to accomadate my needsDionicio B. | Overall Experience
Nice facility. Convenient location.Coriena C. | Overall Experience
Excellent customer serviceTanya D. | Overall Experience
It was better than expected.katie s. | Reservation
I was able to get a storage unit and drop my Uhaul which was very convenient.Annika B. | Reservation
Sunnyvale was exactly what I needed.Michael W. | Reservation
Excellent storage facility and great managers!Margarita A. | Reservation
Customer did not leave a comment.Sharon A.
Thanks for everything!Terry W. | Overall Experience
Everything was excellent with this location!Priscilla H. | Overall Experience
Very friendly. Very convenient. Was able to set up the whole thing by phone. So all we had to do is confirm card and driver's license when I arrived. It is an easy in and out location. And blocks from a gas station for refill. Drop-off procedure was simple.( If only moving me items were this easy.) Highly recommended for storage and truck rentals in the Longmont area.Jeanette C.
Great storage facility.Ian S. | Reservation
Sunnyvale storage is highly recommended!Karen J. | Overall Experience
Very happy to find Sunnyvale Self Storage!Kim C. | Reservation
No problems with this location. Easy process to rent storage.Armando C. | Reservation
Nice people, good location and price.Troy C. | Reservation
Great facility and price.Brandon B. | Reservation
I really like Sunnyvale Self Storage and never had any issues.Douglas E. | Overall Experience
Great people, convenient location.ISAAC S. | Overall Experience
Excellent!Nicola E. | Overall Experience
I would use Sunnyvale again if I need storage in the future.Jonathan M. | Overall Experience
I highly recommend Sunnyvale storage.Sylvia L. | Overall Experience
Never had a problem with this storage facility.Armando C. | Overall Experience
Great storage facility.Kathleen M. | Reservation
Customer did not leave a comment.Caitlin T.
Customer did not leave a comment.Tanya A.
The process was very easy and the operator Larry was awesome and helpful.randy W.
We had no issues & were happy that it was so close to our new house.Angela L. | Overall Experience
Everything was perfect!jill G.
I only needed a couple of weeks and they were very accommodating.Nancy P. | Overall Experience
Thanks Sunnyvale!Laura M. | Overall Experience
No problems!Brian M. | Reservation
Excellent!Thomas M. | Overall Experience
Great storage facility.Louis D. | Overall Experience
Nothing against the location...the whole experience of trying to pick up the truck after hours is awful. I will never use Uhaul again!!!Brianne T.
Excellent storage in a great location!NANCY P. | Reservation
Not a fair question as they were only open for a couple days and didn't know we were coming. My experience with the overall reservation process and the pick up location changing and not getting the truck I was promised will prevent me from EVER using your company again. UNBELIEVELY POOR experience. Not to be blamed on the final location that ended up not knowing we were even coming.Andraea D.
Customer did not leave a comment.Sara C.
Great location, manager on site and clean facilityWill S. | Reservation