Customer Reviews for Sunnyvale Self Storage
(U-Haul Neighborhood Dealer)

197 reviews

820 Lashley St   Longmont, CO 80504

(720) 442-9398

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat: 10 am - 2 pm
  • Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(720) 442-9398

820 Lashley St
Longmont, CO 80504

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat: 10 am - 2 pm
  • Sun: 10 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great facility

HECTOR B.  |  Overall Experience 
Rating:
5.0

Great drive up access

Katie E.  |  Overall Experience 
Rating:
5.0

Great facility, manager on site

Dody C.  |  Overall Experience 
Rating:
5.0

Nice facility

Cheryl K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imelda S.  |  Overall Experience 
Rating:
5.0

Great location

Matthew G.  |  Overall Experience 
Rating:
5.0

Great access hours and drive up units that make moving much easier

Catherine M.  |  Overall Experience 
Rating:
5.0

Great service and great drive up access

Charles L.  |  Overall Experience 
Rating:
5.0

Great service and Uhaul rental trucks available

Robb M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
4.0

Drivers door hard to unlock. Had to open passenger door to get the drivers door open.

Lawrence P. 
Rating:
4.0

Customer did not leave a comment.

Nancy O. 
Rating:
5.0

Thank you for all of your help great staff.

Stephanie L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tim G. 
Rating:
3.0

It was a bit confusing how to return the vehicle but once we figured out to ring the bell - we were instructed what to do.

Nadja B. 
Rating:
5.0

Customer did not leave a comment.

Chrissy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Nice and convenient location

SANDRA B.  |  Overall Experience 
Rating:
5.0

Clean facility

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phinehas W.  |  Overall Experience 
Rating:
5.0

Great location, nice drive up units with easy access for a large moving truck to get in and out

Hunter S.  |  Overall Experience 
Rating:
3.0

No one present and relying on the app was very inconvenient and wasted a lot of our time.

Michael L. 
Rating:
3.0

Staff was very helpful, professional and quick to check me in. High ratings flor that. The location is a bit sketchy and there is very limited parking which could make it tricky to return a vehicle if there is no staff there. This is the second time I returned at this location. The last time the office was closed so I did self checkin. It worked fine but could have been terrible if the only available parking spot then was filled buy someone else.

Mike H. 
Rating:
5.0

The local UHAUL place was amazing. I was unhappy with UHAUL's app. It would not accept a photo of the back of my driver's license after I tried 4 times. It delayed me and my move by 15 minutes. Thankfully the local UHAUL place picked up the phone even though they were closed and helped me!

PETER P. 
Rating:
5.0

Everything went very smoothly. The lady who helped me at the counter was very nice and walked me through everything I needed to know. Very good experience. I would definitely rent here again. Thanks!

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

pamela P. 
Rating:
5.0

Nothing

Zalika S. 
Rating:
5.0

Customer did not leave a comment.

Alexandria G.  |  Overall Experience 
Rating:
5.0

I would definitely use your services again, and highly recommend...

ELVIRA M.  |  Overall Experience 
Rating:
3.0

The attendant was cordial. He was not present at 10 AM for drop off…so we had to use your UHaul App. The UHaul App is atrocious unless you have already used it several times and realize when the photos need to be uploaded relative to the entry of data. Fortunately, because the attendant arrived before we had a chance to complete the electronic check in…he was able to complete the check in for us. The attendant was tolerant of my displeasure of the App. I appreciate the attendant's help…but I did ask him why I had to document a clean vehicle at trips end when I picked up a dirty vehicle at the I-70 UHaul?

STANLEY P. 
Rating:
5.0

Customer did not leave a comment.

Owen C. 
Rating:
5.0

Easy mobile pick up. No issues

Karla N. 
Rating:
4.0

Sweep out back.

CLARISSA M. 
Rating:
5.0

Customer did not leave a comment.

TYREL B. 
Rating:
5.0

Customer did not leave a comment.

Joshua G.  |  Overall Experience 
Rating:
5.0

The person handling the transaction was very professional and nice!

JOHN DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Eduardo V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catalina M.  |  Overall Experience 
Rating:
3.0

The Uhaul itself was not in very good condition. The sun visor kept disconnecting while driving and at one point completely fell off while I was driving. Very unsafe

ASHLEY M. 
Rating:
5.0

Excellent communication, easy to rent and return. Thank you!!!

Amber D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Excelente servicio, recomendado 100%

Agustin C.  |  Overall Experience 
Rating:
5.0

Easy online rental

Jessica G.  |  Overall Experience 
Rating:
5.0

Great location no issues

Bailey G.  |  Overall Experience 
Rating:
5.0

I have recommended it to a friend and I will continue to do so

Alexandra A.  |  Overall Experience 
Rating:
5.0

Safety place

Mauricio C.  |  Overall Experience 
Rating:
5.0

Excelente servicio

Maria R.  |  Overall Experience 
Rating:
5.0

Easy online rental

Aleta ("Annie") Oium O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip G.  |  Overall Experience 
Rating:
1.0

It was close to a nightmarish experience doing it online with multiple pictures needed to be taken. At the end I was charge additional $10.

Marian Z. 
Rating:
5.0

Woman I worked with at the counter was genuinely delightful.

IAN P. 
Rating:
5.0

Great location, drive up units.

Christopher H.  |  Overall Experience 
Rating:
5.0

The unit leaked and the door was very hard to open even after it was replaced

Nancy N.  |  Overall Experience 
Rating:
5.0

They rented us a truck with a bad tire. Which extended the trip. They also had the speed set so you could barley go the speed limit.

Tricia G. 
Rating:
5.0

Conveniently location on the East side of Longmont

Sarah M.  |  Overall Experience 
Rating:
5.0

Great location

Brian B.  |  Overall Experience 
Rating:
5.0

Great service

Terry S.  |  Overall Experience 
Rating:
5.0

Awesome month to month lease

Brian J.  |  Overall Experience 
Rating:
5.0

Outstanding service, very nice people and will return if I ever need storage again.

Manjit A.  |  Overall Experience 
Rating:
5.0

Muy amables y hablan espanol

Maria Elena S.  |  Overall Experience 
Rating:
1.0

Closed office

Sarah R. 
Rating:
5.0

Excellent service and easy access

Carlos S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOY M. 
Rating:
5.0

Excellent customer service!

JOSEPH M. 
Rating:
5.0

My storage experience has been nothing but good! You are taken care of in person and over the phone. I highly recommend Longmont Storage!

Maria B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Great drive up units

Patrick B.  |  Overall Experience 
Rating:
5.0

Great service and easy online access to rent and pay

Brian B.  |  Overall Experience 
Rating:
5.0

Easy online rental

Brian B.  |  Overall Experience 
Rating:
5.0

Manager on site and great prices

Scott M.  |  Overall Experience 
Rating:
5.0

Well kept facility and manager on site

Colleen K.  |  Overall Experience 
Rating:
5.0

Well kept property

Maria P.  |  Overall Experience 
Rating:
5.0

Great location off 9th and Lashley.

Margarita A.  |  Overall Experience 
Rating:
5.0

These were the best Uhaul representatives we ever worked with. They helped correct a bad experience we had with the guy at clover basin, and made sure I was able to pickup the truck when I needed it.

CHRISTOPHER B. 
Rating:
5.0

Had a large unit here 10X28 and it was perfect for my car and RV

Greg M.  |  Overall Experience 
Rating:
5.0

Had a unit at this location and never had issues and it was easy to access all units are drive ups.

CHRISTOPHER ALLEN W.  |  Overall Experience 
Rating:
5.0

Manager on site, electronic gate and cameras on all the property. Easy and secured location.

Christina O.  |  Overall Experience 
Rating:
4.0

The clerk had difficulty with the technology not working correctly when he checked me out, which took extra time; and when I checked back in after-hours using the website, I also had trouble getting it to work correctly, which also took extra time. Simplifying and streamlining these software solutions would be a great improvement.

BARB B. 
Rating:
5.0

Excellent!

KARRY W. 
Rating:
5.0

Rented a large unit, had to put my stuff in a unit after closing got delayed and they were nice to rent me a unit after hours and open the back gate for my movers to get in. Outstanding customer service, great people.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jun H. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
1.0

Personnel refused to help me with my reservation.

William C. 
Rating:
5.0

Had a unit at this location for about a year, didn't have an issue they always took care of me.

Akihiro H.  |  Overall Experience 
Rating:
5.0

Had a unit for a month, great please manager on site. No commitments only used it for the time I needed.

Miguel M.  |  Overall Experience 
Rating:
1.0

We planned to use the twice-a-year free trash day at the Erie dump, which closes at 2 p.m. to take large items to the trash before an out-of-state move. We rented a truck from 10 a.m. to 2 p.m. We checked-in on line and left to pick up our rental. When we arrived, we were told the truck hadn't been returned and likely wouldn't be available. We were told there was nothing they could do. When we calmly explained our situation and our timeline, we were again told there was nothing they could do. When we pointed out they were in breech of contract we were yelled at and told to leave the store. Eventually we were able to calm him down and he called another location, which charged us more, but we were able to complete our urgent task. While I understand they have no control over if someone returns a vehicle on time, they should have offered solutions and helped, instead of just getting angry at a customer, who was in a bind, and saying multiple times there was nothing they could do. Their mission statement says they will treat customers with integrity. Their behavior lacked basic consideration and integrity. I recommend finding another location that will treat you with more professionalism and integrity.

Shawn C. 
Rating:
5.0

I rented a unit for just one month and had no issues. No long term commitments.

Anthony R.  |  Overall Experience 
Rating:
5.0

Great location. Manager lives onsite and is always on top of everything. Would use this place in the future for sure.

Jenna N.  |  Overall Experience 
Rating:
5.0

Really convenient location, good security, great experience.

Nicole C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucy S. 
Rating:
5.0

No issues, renting a unit was very easy, and I liked that no one had to be working for me to get to my unit. The gate code system made me feel like they were monitoring who came in and out 24/7.

Rick B.  |  Overall Experience 
Rating:
5.0

Wonderful people! I'm so happy I rented from here, it was such a good experience.

Laura M.  |  Overall Experience 
Rating:
5.0

The dog was so cute and so friendy!

Jessie I.  |  Overall Experience 
Rating:
5.0

Very clean, I saw a guy going around daily with a leaf blower and a broom making sure the property was in order

Letoya G.  |  Overall Experience 
Rating:
5.0

TWO thumbs up!

Bernie C.  |  Overall Experience 
Rating:
5.0

I liked that they have someone who lives on site, Larry was great the whole time I was storing my things here.

Dustin M.  |  Overall Experience 
Rating:
5.0

Larry was always helpful and very friendly. Had a bit of a snafu with a U-haul rental. Was not able to obtain the key early hours after reserving and then the online system NOT working and spending over 2 hours online with support. Horrible system! Ultimately did not use the U-haul.

Suzanne B.  |  Overall Experience 
Rating:
5.0

Great place.

Mark Z.  |  Overall Experience 
Rating:
5.0

Great convenient location, manager on site is very helpful.

Jessica O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin V.  |  Overall Experience 
Rating:
5.0

Larry the manager on site was very helpful and friendly.

Kathleen M.  |  Overall Experience 
Rating:
5.0

Very secured location with manager on site.

Jorge L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A.  |  Overall Experience 
Rating:
3.0

I dropped off after hours, so I didn't get to interact with any personnel, but talking with them on the phone was a pleasant experience and they were very helpful.

ALTON A. 
Rating:
5.0

Excellent storage facility!

Quenton S.  |  Overall Experience 
Rating:
5.0

Clean, secure storage. Convenient location and they have Uhaul trucks for rent.

Madison C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY N.  |  Overall Experience 
Rating:
3.0

This took a long time to check in. The gentleman checking me in had lots of computer issues.

Ashley D. 
Rating:
5.0

I thought the entire transaction was smooth, quick and easy, no problems at all. I"ll use this location again.

Julie R. 
Rating:
4.0

Customer did not leave a comment.

Dakotah S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Excellent

DANIEL C. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
2.0

The young man work the desk was busy eating lunch and said yes, yes everything is good. Obviously not his business. It was used as a drop off site so not a lot of interaction needed.

Judy H. 
Rating:
5.0

Friendly and helpful

Brian O. 
Rating:
5.0

Not a thing. The gentleman who helped us was amazing and it went smoothly and quickly. Couldn't have asked for a better experience. This was not the location I wanted to pick up, but am SO happy that I went there, since the other location (where we picked up the car hauler and was the location I wanted) wasn't nearly as good, for numerous reasons.

CASEY DONALD J. 
Rating:
3.0

Dropped off the key and that was it. I didn't know I had only rented the blankets. I was called but missed it as I was organizing the new house. My card was already charged for the blankets before I called back and the place was still open. We still had the blankets and could have brought them down to avoid the fee but was told I was already charged.

Blyde M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

Customer did not leave a comment.

Betty M. 
Rating:
3.0

Very small site. Was not my first choice for pick-up

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Chuck P. 
Rating:
1.0

Customer did not leave a comment.

monica A. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Excellent Service!

stephen C. 
Rating:
4.0

online system needs to understand inventory instead of letting us reserve something that isn't available

KEENAN O. 
Rating:
1.0

No room to park

Paul S. 
Rating:
5.0

Thanks for everything!

Stacey L.  |  Overall Experience 
Rating:
5.0

Excellent!

Steve T.  |  Overall Experience 
Rating:
5.0

I like this storage facility.

Aniceto M.  |  Overall Experience 
Rating:
5.0

Thanks

Colby Z.  |  Overall Experience 
Rating:
5.0

Good storage

Michael E.  |  Overall Experience 
Rating:
5.0

Sunnyvale is the best!

kody J.  |  Reservation 
Rating:
5.0

Yes

Brian M.  |  Overall Experience 
Rating:
5.0

Thanks Sunnyvale!

Christina V.  |  Overall Experience 
Rating:
5.0

I highly recommend Sunnyvale for Uhauls and storage.

Christina V.  |  Overall Experience 
Rating:
5.0

Thank you!

Talia C.  |  Overall Experience 
Rating:
5.0

Exactly what I needed, good price too.

Jim Z.  |  Reservation 
Rating:
5.0

Good place for storage.

Francisca V.  |  Overall Experience 
Rating:
5.0

I recommend Sunnyvale.

Luis R.  |  Overall Experience 
Rating:
5.0

Storage and Uhaul rentals.

Michael S.  |  Overall Experience 
Rating:
5.0

Never had any problems.

Pamela L.  |  Overall Experience 
Rating:
5.0

Excellent rental experience.

Sam G.  |  Reservation 
Rating:
5.0

Excellent

JD P.  |  Overall Experience 
Rating:
5.0

Everything was fine.

James S.  |  Overall Experience 
Rating:
3.0

Snow removal was a joke. On the day I went to move my things out, I practically got a 20 foot truck stuck TWICE. The lanes between the storage units were packed with a 1 inch layer of ice

Kim C.  |  Overall Experience 
Rating:
5.0

Excellent storage facility and they have Uhaul trucks on site.

Katherine W.  |  Overall Experience 
Rating:
5.0

Awesome service. Staff went above and beyond to accomadate my needs

Dionicio B.  |  Overall Experience 
Rating:
5.0

Nice facility. Convenient location.

Coriena C.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Tanya D.  |  Overall Experience 
Rating:
5.0

It was better than expected.

katie s.  |  Reservation 
Rating:
5.0

I was able to get a storage unit and drop my Uhaul which was very convenient.

Annika B.  |  Reservation 
Rating:
5.0

Sunnyvale was exactly what I needed.

Michael W.  |  Reservation 
Rating:
5.0

Excellent storage facility and great managers!

Margarita A.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Thanks for everything!

Terry W.  |  Overall Experience 
Rating:
5.0

Everything was excellent with this location!

Priscilla H.  |  Overall Experience 
Rating:
5.0

Very friendly. Very convenient. Was able to set up the whole thing by phone. So all we had to do is confirm card and driver's license when I arrived. It is an easy in and out location. And blocks from a gas station for refill. Drop-off procedure was simple.( If only moving me items were this easy.) Highly recommended for storage and truck rentals in the Longmont area.

Jeanette C. 
Rating:
5.0

Great storage facility.

Ian S.  |  Reservation 
Rating:
5.0

Sunnyvale storage is highly recommended!

Karen J.  |  Overall Experience 
Rating:
5.0

Very happy to find Sunnyvale Self Storage!

Kim C.  |  Reservation 
Rating:
5.0

No problems with this location. Easy process to rent storage.

Armando C.  |  Reservation 
Rating:
5.0

Nice people, good location and price.

Troy C.  |  Reservation 
Rating:
5.0

Great facility and price.

Brandon B.  |  Reservation 
Rating:
5.0

I really like Sunnyvale Self Storage and never had any issues.

Douglas E.  |  Overall Experience 
Rating:
5.0

Great people, convenient location.

ISAAC S.  |  Overall Experience 
Rating:
5.0

Excellent!

Nicola E.  |  Overall Experience 
Rating:
5.0

I would use Sunnyvale again if I need storage in the future.

Jonathan M.  |  Overall Experience 
Rating:
5.0

I highly recommend Sunnyvale storage.

Sylvia L.  |  Overall Experience 
Rating:
5.0

Never had a problem with this storage facility.

Armando C.  |  Overall Experience 
Rating:
5.0

Great storage facility.

Kathleen M.  |  Reservation 
Rating:
2.0

Customer did not leave a comment.

Caitlin T. 
Rating:
5.0

Customer did not leave a comment.

Tanya A. 
Rating:
5.0

The process was very easy and the operator Larry was awesome and helpful.

randy W. 
Rating:
4.0

We had no issues & were happy that it was so close to our new house.

Angela L.  |  Overall Experience 
Rating:
5.0

Everything was perfect!

jill G. 
Rating:
5.0

I only needed a couple of weeks and they were very accommodating.

Nancy P.  |  Overall Experience 
Rating:
5.0

Thanks Sunnyvale!

Laura M.  |  Overall Experience 
Rating:
5.0

No problems!

Brian M.  |  Reservation 
Rating:
5.0

Excellent!

Thomas M.  |  Overall Experience 
Rating:
5.0

Great storage facility.

Louis D.  |  Overall Experience 
Rating:
1.0

Nothing against the location...the whole experience of trying to pick up the truck after hours is awful. I will never use Uhaul again!!!

Brianne T. 
Rating:
5.0

Wonderful experience with Sunnyvale Self Storage!

Sylvia L.  |  Overall Experience 
Rating:
5.0

I really like the facility and management as Sunnyvale.

John T.  |  Overall Experience 
Rating:
5.0

Nice clean storage facility!

Michael H.  |  Overall Experience 
Rating:
5.0

I only needed a couple months and Sunnyvale Self Storage accommodated me perfectly. Thanks!

MIKE M.  |  Overall Experience 
Rating:
5.0

Excellent storage in a great location!

NANCY P.  |  Reservation 
Rating:
5.0

Been there for years and never had a problem. We just didn't need the storage any longer. Thanks!

Terry H.  |  Overall Experience 
Rating:
3.0

Not a fair question as they were only open for a couple days and didn't know we were coming. My experience with the overall reservation process and the pick up location changing and not getting the truck I was promised will prevent me from EVER using your company again. UNBELIEVELY POOR experience. Not to be blamed on the final location that ended up not knowing we were even coming.

Andraea D. 
Rating:
1.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

conveniently located and easy to access, manger on site he is very friendly and location is clean and well maintained

Wesley B.  |  Reservation 
Rating:
5.0

Great location, manager on site and clean facility

Will S.  |  Reservation 
Rating:
5.0

Wonderful customer service, clean and safe location. Thank you Sunnyvale!

John T.  |  Reservation 
Rating:
5.0

Easy process and access. We are happy we chose this facility.

Angela L.  |  Reservation 
No reviews have been submitted for this location.

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