Customer Reviews for Sunnyvale Self Storage
(U-Haul Neighborhood Dealer)

146 reviews

820 Lashley St   Longmont, CO 80504

(720) 442-9398

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat: 10 am - 2 pm
  • Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(720) 442-9398

820 Lashley St
Longmont, CO 80504

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 3 pm
  • Sat: 10 am - 2 pm
  • Sun: 10 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great location, drive up units.

Christopher H.  |  Overall Experience 
Rating:
5.0

The unit leaked and the door was very hard to open even after it was replaced

Nancy N.  |  Overall Experience 
Rating:
5.0

They rented us a truck with a bad tire. Which extended the trip. They also had the speed set so you could barley go the speed limit.

Tricia G. 
Rating:
5.0

Conveniently location on the East side of Longmont

Sarah M.  |  Overall Experience 
Rating:
5.0

Great location

Brian B.  |  Overall Experience 
Rating:
5.0

Great service

Terry S.  |  Overall Experience 
Rating:
5.0

Awesome month to month lease

Brian J.  |  Overall Experience 
Rating:
5.0

Outstanding service, very nice people and will return if I ever need storage again.

Manjit A.  |  Overall Experience 
Rating:
5.0

Muy amables y hablan espanol

Maria Elena S.  |  Overall Experience 
Rating:
1.0

Closed office

Sarah R. 
Rating:
5.0

Excellent service and easy access

Carlos S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOY M. 
Rating:
5.0

Excellent customer service!

JOSEPH M. 
Rating:
5.0

My storage experience has been nothing but good! You are taken care of in person and over the phone. I highly recommend Longmont Storage!

Maria B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Great drive up units

Patrick B.  |  Overall Experience 
Rating:
5.0

Great service and easy online access to rent and pay

Brian B.  |  Overall Experience 
Rating:
5.0

Easy online rental

Brian B.  |  Overall Experience 
Rating:
5.0

Manager on site and great prices

Scott M.  |  Overall Experience 
Rating:
5.0

Well kept facility and manager on site

Colleen K.  |  Overall Experience 
Rating:
5.0

Well kept property

Maria P.  |  Overall Experience 
Rating:
5.0

Great location off 9th and Lashley.

Margarita A.  |  Overall Experience 
Rating:
5.0

These were the best Uhaul representatives we ever worked with. They helped correct a bad experience we had with the guy at clover basin, and made sure I was able to pickup the truck when I needed it.

CHRISTOPHER B. 
Rating:
5.0

Had a large unit here 10X28 and it was perfect for my car and RV

Greg M.  |  Overall Experience 
Rating:
5.0

Had a unit at this location and never had issues and it was easy to access all units are drive ups.

CHRISTOPHER ALLEN W.  |  Overall Experience 
Rating:
5.0

Manager on site, electronic gate and cameras on all the property. Easy and secured location.

Christina O.  |  Overall Experience 
Rating:
4.0

The clerk had difficulty with the technology not working correctly when he checked me out, which took extra time; and when I checked back in after-hours using the website, I also had trouble getting it to work correctly, which also took extra time. Simplifying and streamlining these software solutions would be a great improvement.

BARB B. 
Rating:
5.0

Excellent!

KARRY W. 
Rating:
5.0

Rented a large unit, had to put my stuff in a unit after closing got delayed and they were nice to rent me a unit after hours and open the back gate for my movers to get in. Outstanding customer service, great people.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jun H. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
1.0

Personnel refused to help me with my reservation.

William C. 
Rating:
5.0

Had a unit at this location for about a year, didn't have an issue they always took care of me.

Akihiro H.  |  Overall Experience 
Rating:
5.0

Had a unit for a month, great please manager on site. No commitments only used it for the time I needed.

Miguel M.  |  Overall Experience 
Rating:
1.0

We planned to use the twice-a-year free trash day at the Erie dump, which closes at 2 p.m. to take large items to the trash before an out-of-state move. We rented a truck from 10 a.m. to 2 p.m. We checked-in on line and left to pick up our rental. When we arrived, we were told the truck hadn't been returned and likely wouldn't be available. We were told there was nothing they could do. When we calmly explained our situation and our timeline, we were again told there was nothing they could do. When we pointed out they were in breech of contract we were yelled at and told to leave the store. Eventually we were able to calm him down and he called another location, which charged us more, but we were able to complete our urgent task. While I understand they have no control over if someone returns a vehicle on time, they should have offered solutions and helped, instead of just getting angry at a customer, who was in a bind, and saying multiple times there was nothing they could do. Their mission statement says they will treat customers with integrity. Their behavior lacked basic consideration and integrity. I recommend finding another location that will treat you with more professionalism and integrity.

Shawn C. 
Rating:
5.0

I rented a unit for just one month and had no issues. No long term commitments.

Anthony R.  |  Overall Experience 
Rating:
5.0

Great location. Manager lives onsite and is always on top of everything. Would use this place in the future for sure.

Jenna N.  |  Overall Experience 
Rating:
5.0

Really convenient location, good security, great experience.

Nicole C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucy S. 
Rating:
5.0

No issues, renting a unit was very easy, and I liked that no one had to be working for me to get to my unit. The gate code system made me feel like they were monitoring who came in and out 24/7.

Rick B.  |  Overall Experience 
Rating:
5.0

Wonderful people! I'm so happy I rented from here, it was such a good experience.

Laura M.  |  Overall Experience 
Rating:
5.0

The dog was so cute and so friendy!

Jessie I.  |  Overall Experience 
Rating:
5.0

Very clean, I saw a guy going around daily with a leaf blower and a broom making sure the property was in order

Letoya G.  |  Overall Experience 
Rating:
5.0

TWO thumbs up!

Bernie C.  |  Overall Experience 
Rating:
5.0

I liked that they have someone who lives on site, Larry was great the whole time I was storing my things here.

Dustin M.  |  Overall Experience 
Rating:
5.0

Larry was always helpful and very friendly. Had a bit of a snafu with a U-haul rental. Was not able to obtain the key early hours after reserving and then the online system NOT working and spending over 2 hours online with support. Horrible system! Ultimately did not use the U-haul.

Suzanne B.  |  Overall Experience 
Rating:
5.0

Great place.

Mark Z.  |  Overall Experience 
Rating:
5.0

Great convenient location, manager on site is very helpful.

Jessica O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin V.  |  Overall Experience 
Rating:
5.0

Larry the manager on site was very helpful and friendly.

Kathleen M.  |  Overall Experience 
Rating:
5.0

Very secured location with manager on site.

Jorge L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A.  |  Overall Experience 
Rating:
3.0

I dropped off after hours, so I didn't get to interact with any personnel, but talking with them on the phone was a pleasant experience and they were very helpful.

ALTON A. 
Rating:
5.0

Excellent storage facility!

Quenton S.  |  Overall Experience 
Rating:
5.0

Clean, secure storage. Convenient location and they have Uhaul trucks for rent.

Madison C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY N.  |  Overall Experience 
Rating:
3.0

This took a long time to check in. The gentleman checking me in had lots of computer issues.

Ashley D. 
Rating:
5.0

I thought the entire transaction was smooth, quick and easy, no problems at all. I"ll use this location again.

Julie R. 
Rating:
4.0

Customer did not leave a comment.

Dakotah S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Excellent

DANIEL C. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
2.0

The young man work the desk was busy eating lunch and said yes, yes everything is good. Obviously not his business. It was used as a drop off site so not a lot of interaction needed.

Judy H. 
Rating:
5.0

Friendly and helpful

Brian O. 
Rating:
5.0

Not a thing. The gentleman who helped us was amazing and it went smoothly and quickly. Couldn't have asked for a better experience. This was not the location I wanted to pick up, but am SO happy that I went there, since the other location (where we picked up the car hauler and was the location I wanted) wasn't nearly as good, for numerous reasons.

CASEY DONALD J. 
Rating:
3.0

Dropped off the key and that was it. I didn't know I had only rented the blankets. I was called but missed it as I was organizing the new house. My card was already charged for the blankets before I called back and the place was still open. We still had the blankets and could have brought them down to avoid the fee but was told I was already charged.

Blyde M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

Customer did not leave a comment.

Betty M. 
Rating:
3.0

Very small site. Was not my first choice for pick-up

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Chuck P. 
Rating:
1.0

Customer did not leave a comment.

monica A. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Excellent Service!

stephen C. 
Rating:
4.0

online system needs to understand inventory instead of letting us reserve something that isn't available

KEENAN O. 
Rating:
1.0

No room to park

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Very friendly. Very convenient. Was able to set up the whole thing by phone. So all we had to do is confirm card and driver's license when I arrived. It is an easy in and out location. And blocks from a gas station for refill. Drop-off procedure was simple.( If only moving me items were this easy.) Highly recommended for storage and truck rentals in the Longmont area.

Jeanette C. 
Rating:
2.0

Customer did not leave a comment.

Caitlin T. 
Rating:
5.0

Customer did not leave a comment.

Tanya A. 
Rating:
5.0

The process was very easy and the operator Larry was awesome and helpful.

randy W. 
Rating:
5.0

Everything was perfect!

jill G. 
Rating:
1.0

Nothing against the location...the whole experience of trying to pick up the truck after hours is awful. I will never use Uhaul again!!!

Brianne T. 
Rating:
3.0

Not a fair question as they were only open for a couple days and didn't know we were coming. My experience with the overall reservation process and the pick up location changing and not getting the truck I was promised will prevent me from EVER using your company again. UNBELIEVELY POOR experience. Not to be blamed on the final location that ended up not knowing we were even coming.

Andraea D. 
Rating:
1.0

Customer did not leave a comment.

Sara C. 
No reviews have been submitted for this location.

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