The attendant at the gas station who held the keys to the truck and rental process was very rude. Despite my having a reservation for 10:30 pm and arriving a half-hour early, he at first refused to honor the reservation as he wanted to close up and I was "wasting his time." He asked me to come back at 5 a.m when somebody else could help me. Only when I started calling U-Haul's customer service line did he let me get the truck, although rushing the process (did not let me examine the equipment, did not even let me sign the contract, and repeatedly told me I was wasting his time at a "ridiculous" hour.) This location should not be a 24/7 equipment location if they are not interested in serving U-Haul's customers.RYAN F.
Customer Reviews for Sunoco Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Victoria C.
Only if they wanna really catch ah new charge like dead ass real talk mi nah joke tah rass uno know best tah be ready fah d b.s. tah ras. Ovah airAnthony D.
Everything was fine.Russell L.
Customer did not leave a comment.ROCHELLEROSALIE Q.
Customer did not leave a comment.cornelio R.
All was perfect!!Victor M.
I however am very disappointed in the RMK in Lindenhurst calling me the day of telling me I cannot drop off at there lot as scheduled and telling me to figure it out. Moving is stressful enough , no need for Uhaul to add more stress to it because of their poor planning.Adam A.
Customer did not leave a comment.Shatequa K.
Customer did not leave a comment.MICHAEL L.
Nothing really,great customer service at this locationJoseph P.
Customer did not leave a comment.nicholas G.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.NICHOLASR N.
Customer did not leave a comment.phillip C.
Customer did not leave a comment.PAMELAY R.
Customer did not leave a comment.Joshua B.
Very disappointed in U-haul. I made reservation on line at a specific pick up and drop off, I completed registration, received email conformation, and I called to confirm reservation. The day before I moved I recieved text that the pick up and drop off changed, both a good hour out of my way. They did give me free extra mileage for my inconvenience. U-haul Knows how to take a reservation, they just don't know how to Hold the reservationsusan W.
Worker at gas station didn't know how to work with mobile check in and check out.Daesa W.
Customer did not leave a comment.Radoslaw O.
Get someone else to work at the location highly upset with this place , was not given anything to show I returned the truck with proper fuel measurement. And now being charged for driving miles that I didn't and for fuel highly upset! Dropped it off same day n received email drop off was made the following dayJoel D.
Worst experience. Worker did not know how to log the truck back in. The supervisor was off. Now getting charged for 3 days instead of 1 day. Called Uhaul the day of drop off they could not help. Now have to fight to get my money back.Kevin S.