Customer Reviews for Sunoco Naples

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sunoco Naples

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Christopher A. on

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Terrible. Would never recommend. This was overall the worst customer service I have ever experienced. My pickup was delayed by over two and a half hours. I spoke to 4 different uhaul employees and got 4 different stories as to why my pick up and reservation was delayed only to be told by the location operator that there was no reservation in his system. All the while nearly $300 dollars had been quickly charged to my card. The location operator then tried to swipe my card for a second time to incur an additional charge just to get a truck off the lot. Uhaul made sure to conveniently put all charges thru and charge me for a $69 dollar fuel charge despite me leaving the truck with more gas then when I got in it. Terrible service and border line deceitful location. Do not use. Pay the extra bit and grab a Penske truck from a home Depot . Any alternative would be better.

Antonio G. on

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Jason Z. on

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Barbara C. on

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David S. on

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There were storage pads in my vehicle when I picked it up, and when I returned it with the same pads in they charged me $37.00 for cleaning up the pads that were in it already. Totally upset about this.

michael S. on

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Revamp system in calling center when someone is dropping off in a location other than the one they picked up at. It was just awful.

Franky J. on

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james-michael E. on

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eduardo A. on

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Great service and good prices, thanks for all

Christopher J. on

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Vagrants mulling around lot, appeared that they sleep in unlocked equipment then litter around drinking beer harassing renters for moving work. At least a dozen were present and were intoxicated at 0900 am and unpleasant when declining their offer of work.

John M. on

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Michael R. on

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Joseph S. on

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rick J. on

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Although the truck was new, there was trash left behind from previous renters. I cleaned it out so I would not be charged the customary cleaning fee.

Jim O. on

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I used the app to order and check in. The truck was as advertised. The key was easy to get from the facility and the return went just as quickly. Great experience with Sunoco Naples and UHaul.

Nicholas F. on

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Equipment that was rented with online customer service rep, was then not provided at day of rental.

Mark A. on

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Guys who worked there were helpful an pleasant to deal with. Would use this location again and recommmend to others.

Reinaldo A. on

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I made a complaint because no one (The 2 locations) told me about the FEE they charge when you drop the truck in a different location and the worst part is that I asked them by phone 2 times the day that I got the truck and couple hours before returning the truck and both locations are just like 8 or 12 miles away they are close same city. I got a huge bill of $291 and I called as soon as I received the bill and they opened a case today the claim number is 2359478. Another thing that happened is that when I returned the truck the guy just told me give me the keys and I sent you an email with the receipt, so he did not check the truck with me to see if the truck was good, or clean or the miles and he sent me an email the day after at morning. I rented more than 3 times with you and this time was really bad.

three guys auto S. on

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helped us out greatly.

David J. on

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Cab of the van was dirty. Took pictures to prove it. Check out process on the phone was very long and tedius, although I did it. People inside the store were ok, but not overly nice. Place was pretty run down and dirty

CLAUDEL R. on

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Kylee F. on

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So easy and convenient! Very clean and very straight forward.

Gezim M. on

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Nevine G. on

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Nancy D. on

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alphonso J. on

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richard-bruce F. on

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Lisa A. on

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I did express check-in online but I needed to give the same information at the pick up location. You may need to look into your express check-in and figure out how to make it work better with the pick up location or don't offer it so we don't have to input the information twice.

dale G. on

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donald I. on

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Christopher S. on

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DAVID B. on

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BOB L. on

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tom K. on

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