Customer Reviews for Sunoco Naples
(U-Haul Neighborhood Dealer)

Rating:

3.0

Well you should make sure people get the truck they place a reservation for and not pull the nonsense we don’t have a truck and upsell the larger truck, I thought if you don’t have the truck we place a reservation for we would get a credit…typical bs from companies tho,

Rating:

4.0

A strong odor of pee was by the parked trucks. The system was very slow to process the rental transaction. I will use this location again because the hours of operation are very convenient than other locations. Staff was pleasant.

Rating:

1.0

I did not rent from uhaul recently

Rating:

1.0

Truck smelled like pure urine. this is a gas station that is flooded with migrant workers that are pulling on your arm asking for money & work. Felt like i was in a third world country. Nobody even showed me to the truck I had to find it around back. There was a homeless person sleeping under the front bumper.

Rating:

5.0

Friendly customer service.

Rating:

4.0

Would be great if they cleaned the inside of the cars ,the car I rented smelled HORRIBLE!!!!! Of Urine, I had to buy Lysol to drive it …..

Rating:

4.0

Great service, open during weekends, speak Spanish.

Rating:

4.0

I was very pleased with my experience. The service was friendly.

Rating:

1.0

I had my pick up location switched from a place closer to my house to a place 20 minutes further away. I went there on my scheduled day and time and they did not jave a truck there. They called around and found a truck 20 minutes away. It made me kate to meet my movers also reserved through fhe u haul website.

Rating:

4.0

Staff was friendly. Was checked in and out quickly. The truck has seen better days and was in desperate need of a front end alignment and cleaning. Driver side sun visor was broken off and in the dash. Was not aware there was a mileage charge that essentially doubles the cost of the rental. Definitely will shop U-Haul in the future. The survey should be more focused on the condition of the truck and the rental experience as a whole. I was at the location 10 minutes. I was in the truck for hours.

Rating:

5.0

The staff was friendly and handled the transaction well.

Rating:

5.0

Great staff, easy pickup / drop off! Highly recommend.

Rating:

1.0

When I picked up the truck in Myrtle Beach I was told to return it with the same amount of gas. The truck had a quarter tank of gas with 114 miles. I returned the truck to Sunoco and purchased $28.91 in gas at the station. I put in more than a quarter tank of gas with 136 miles. I showed the employee on the truck dash that I added gas to exceeded the quarter tank of gas. The next day it charged my credit card $58.50, $30.00 fuel charge and $28.50 for gas. I will be disputing the charges with my credit card company. This business is a scan and U-Haul should not do business with them.

Rating:

5.0

Óptimas condiciones, muy buen servicio y tarifas.

Rating:

5.0

My experience was great, no wander why you don't rent leasure vehicle with you system. Not having to go to a front desk to rent is a great plus. very satisfied.

Rating:

5.0

The lady was very pleasant and helpful

Rating:

1.0

The location is in the ghetto of Naples and it’s half gas station which wouldn’t be a big deal if the owners spoke good English but they don’t. So trying to explain the mileage issue to them was hard and then they charged me anyways, I blame this location and the uhaul customer service number for failed to actually check mileage photos I submitted when picking up the truck and changing the information. Worst uhaul experience ever.

Rating:

3.0

There were some suspicious looking characters looking for work

Rating:

4.0

Very accommodating service 👍

Rating:

4.0

Very little. Everything worked out well.

Rating:

2.0

The truck air conditioner didn’t work and it has a wicked vibration at 40 miles an hour. I thought I was gonna break down. I only got one trip out of it.

Rating:

5.0

Always keep me Andre Rodney in hi priority to rent the U-Haul truck for my customers convenience in the moving concern

Rating:

5.0

Other personnel not warranted. I was able to follow the directions from the video and dropped my key off without talking to anybody.

Rating:

5.0

El vehículo tenía un olor desagradable, deben estar atentos en esos puntos y realizar una limpieza después de recibir el vehículo

Rating:

5.0

Hand truck was not available, even though I pre-reserved it.

Rating:

5.0

Great experience, quick and easy.

Rating:

2.0

There wasn't space to park the truck safely and out of the way. The location is not maintained at all.

Rating:

1.0

The van had not arrived from the previous user and when I called to let the owner of the store know I was on my way and I was going to be about a half an hour late for pickup is when I was informed. I said to him can you call and find out when it will return and he was like Duh!! I guess I can. My rental was over an hour late and when he finally showed up the store owners took their sweet time to check me out. The van was dirty and stinky. I brought it back early. I will go to a different location next time because this location is completely oblivious to what’s going on and doesn’t care about inconveniencing the UHaul customers.

Rating:

3.0

It was just a run down gas station, there were rental trucks scattered around in random and inconvenient places. The key drop-box was easy to find.

Rating:

4.0

They were very nice in accommodating and very polite so I would definitely use them again if I need it

Rating:

5.0

I always use Sonoco for all my UHAUL needs

Rating:

3.0

The U-Haul reservation system is disingenuous to the customer. Reservations are made with false promises to loop a customer into the system, but then everything is changed prior to the actual vehicle pickup. The reserved size truck was not available which forced me into a larger, less efficient truck for what I needed causing me to spend more money in gasoline to use the larger truck. The location was also not what was promised in the reservation and took an extra hour of time for me to get the truck and get it back to where I needed it. I would give the reservation system 2 out of five stars.

Rating:

5.0

Everything was fast and easy staff was helpful and could fill up and return there

Rating:

5.0

Very professional and made the return process easy.

Rating:

4.0

The truck was late returning and the cargo box looked like they'd been hauling drywall or concrete. The attendant swept it out the best he could, but it really needed a thorough cleaning. The truck had no fuel and was running a check engine light. The location did the best they could under the circumstances but the previous renter made it a less than an ideal rental. The truck ran fine but seems to be due for some maintenance based on the engine light.

Rating:

2.0

Very unhappy with overall service

Rating:

5.0

No tengo comentario. Mi experiencia fue excelente

Rating:

5.0

Manager was fantastic

Rating:

5.0

Allow the sale person at the gas station to do all the process.

Rating:

1.0

Very bad service, I was way over charged for no reason at all, I returned the truck with more gas than it was given to me and we didn't use almost nothing in mileage, $144 is an exaggerating cost for renting the truck for 10 hours, not satisfied at all.

Rating:

5.0

The inside of the truck had trash left over from the other customer.

Rating:

5.0

Perfect

Rating:

1.0

The truck didn’t have air conditioning and we had 100 degrees the day i used the truck

Rating:

5.0

The reservation system had issues. The reservation took almost an hour because U-Haul system crashed several times. It's probably a nationwide thing, not a branch problem.

Rating:

4.0

Informed the person on return of the vehicle of the issues and that was it no way to receive a discount for the vehicle insufficient ac

Rating:

1.0

Make sure you give correct information, actually check/clean the truck before you rent it to someone, and provide solutions for incomplete reservations.

Rating:

2.0

The service was great, very friendly! The only thing is I had my 12-year-old son with me and don't like bringing him to places that sell crack pipes. It was a gas station/smoke shop. Again, the service was great! I first ordered what I thought was a Sprinter van, but it was just a normal van so what I was transporting would not fit and the guys had no problem changing it to a box truck. And when I say crack pipes, I don't mean for pot, I mean they had like 2 plastic gumball-type containers filled with clear, glass crack pipes. Just not a conversation I wanted to have with my son just yet.

Rating:

3.0

This location was convenient to the location of my storage unit.

Rating:

5.0

Thanks to this guy here their didn’t charge me more again customer service on the phone not helpful at all either not a good service U-Haul at all their just running money out of people

Rating:

5.0

All excenten

Rating:

1.0

Van was filthy inside when I picked it up. Really gross with old food in cup holders and used napkins scattered in the front. I took pics and submitted to the site when picking up and was charged a $25 cleaning fee. I requested a refund and received no answer.

Rating:

2.0

Estoy muy disgustada , porque yo pagué por un camión más grande y me dan uno pequeño

Rating:

3.0

Quite a language barrier…