Customer Reviews for Sunrise Auto Service
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sunrise Auto Service
Thomas W. on
Sun Rise always goes above beyond on service.
Anna M. on
Super friendly & very clean U-Haul
Michael S. on
I appreciated the extra effort on the part of the technician to remove some rust from my truck trailer connection in order for the light system to operate properly.
Ben M. on
Great Customer Service from the staff. The rental process was flawless... The vehicle was practically new... Thanks for the great experience!
Lynda E. on
Change the attitude of the employees. The person who helped me this morning was rude and had an attitude and sarcastic answers to my questions. I will never use this location in the future and I will not recommend their services.
Felix I. on
Don't change anything..
Malik t. on
Truck was horrible and I was over charged I returned the gas and still was over charged
Margaret L. on
Having given credit card info and booking online, the whole process had to be repeated at the desk which took a long time.
Mitch F. on
Give this poor owner some space. He has too many rental units stacking up and no space for people to return units.
Alyssa H. on
William was so awesome and helpful. He was the perfect example of great customer service. I would definitely recommend this place to anyone looking for moving services they made the process quick and easy and everyone I encountered was very friendly and accommodating
Cabrini P. on
Nothing Derek was great as well as the young lady who inspected the van with me.
herbert M. on
Very helpful and professional
JESSE M. on
The owner (father) of the business is customer service oriented and personable. He’s teaching his son the business who is learning from a good mentor on providing great customer service.
Litteasha J. on
The man who handled us had horrible customer service. He made us feel like we were an inconvenience and that he hated his job. He sighed multiple times while completing our paperwork (and no - nothing was wrong, he just did not want to work). It was my first time renting a U-haul and I almost regretted even thinking of renting one. If I didn’t need the U-haul that very moment I would have gone to another location.
Rob N. on
We dropped off after hours.
Roland H. on
It was a good experience.
Charles O. on
Employee unhooked the trailer that I rented in Pennsylvania in the pouring rain. His effort was greatly appreciated since I was on a tight deadline.
Suen L. on
I don't rent a truck that often, so I do not know if the truck is suppose to this noisy while I am driving.
debrah s. on
Very friendly.
Jennifer J. on
The lady that does the check-ins and check outs is extremely extremely slow. She also isn't friendly or helpful. It's like you're bothering her to ask her a question.
Carolyn M. on
Truck need serious alignment before someone gets in an accident.
Milutin J. on
Perfect place for rental. I am returning customer
DWAYNE G. on
Nothing; It's a good business at this location.
Tracy T. on
Nothing! Absolutely perfect service! Very friendly and knowledgeable!
sherry p. on
The store is too small and cluttered. They move at a snails pace and don’t even acknowledge you are there! This is our second time .. we won’t be back. They need to get there act together. Not to mention it is 100 degrees outside and they have a window a/c unit blowing hot air with 15 people in close quarters!!
Gregory M. on
Nothing.
PEETER J. on
Somehow time when vehicle/equipment is returned so that customer isn’t charged a full day for 1.5 hours late as in me case. I just couldn’t get the van back before the store closed. I suppose if I would have read all of the fine print I would have known. As it turned out I could have really used the van the next day.
jorge I. on
They have good service, the people there are nice.
Dallas S. on
Initial drop off was to be Darrell’s Garage. Was told I could. Or drop off there and had to drive a few miles down the road to drop off. Sunrise office was busy, multiple issues were being addressed by the employees. The entire experience Did not represent well to the U-Haul brand.
Jarret S. on
wash windshields before renting, just a pet peeve
Karl W. on
The agent didn't know how to charge my card properly. Kept swiping it and I subsequently ended up with 4 separate charges. Now i have to wait for my bank to fix it since Uhaul can't. What a nightmare!!
Pedro D. on
Everything great
preston b. on
Mr. Fred was the best person from the beginning..he even said it was not hooked up correctly....i would recommend Mr. Fred at Sunrise all the time...May God Bless you always...
Katherine D. on
I dealt with a lovely lady who's name I did not catch. She was sweet and made it a breeze.
Brad B. on
Friendly service, clean equipment and easy to navigate location.
Kim S. on
Truck ran a little rough but was ok for what I needed. I think I drove no more than 15 miles.
Maurena W. on
Serive desk folks not too friendly
Khalidah H. on
The staff was very friendly I would definitely return to this location
James S. on
The truck worked well for our purposes. The staff at this location are very customer focused and very helpful.
Angie W. on
They were no problems whatsoever
Jan v. on
I always rent from this location.Its close to where I live. Owners are nice and pleasant.
JOHN M. on
Not to use this location. Too full of other trailers and trucks
Wyatt M. on
Gave me the wrong truck chrarged way to much for 6 hours 86 dollars is ridiculous
Gary J. on
Great location!
Maria C. on
No issues with my truck. Truck needed gas but they automatically gave me credit.
James H. on
All good. I always rent from Sunrise. Very nice and courteous staff.
Mark J. on
Disclaimer: The rental facilities were adequate and friendly. I have an issue with the company U-Haul. I have several concerns regarding the service. 1. My initial reservation of a 10' truck was done through the U-Haul app. I had to input all my information 3 times before it successfully submitted. This was a result of it exiting the information screen and erasing all previous data, forcing me to start from the beginning of choosing a pickup time and location and drop off time and location. 2.To make it worse, my initial pickup at the store revealed there is little meaningful communication between the app and store location. The representative had to retype in everything resulting in a miscommunication which somehow allowed my 2 day rental to set my due date as the following day instead of 2 days. You can look at my initial contract. 3. My second resevation of a tow dolly, to take my car behind the U-Haul, was delayed because of a system problem that took over an hour. I had to speak with a U-Haul representative over the phone because it would not allow me to finalize the reservation. Again, the information needed to be re-typed ever single time the error occurred. That is a programming flaw. The resevation had to be cancelled and resubmitted under a new one. This is also a programming flaw. 4. During the hour plus of my time, I suggested a paper contract be written up. You no longer do this telling me the stories do not hold such contracts anymore. This is a company flaw. I suggested they fax us one but my suggestion was not even acknowledged. 5. My drop-off location was fine but they failed to check in my car dolly even though it was attached to the truck. Your fulfillment centers do not even pay attention to what they are checking in otherwise they would have noticed it was not a part of the first contract. This is a company flaw. I've used U-Haul for most of my moves. I can't remember the customer service being so poor. As such, I will never use your service again. I will tell people to not use your service. I do not want to be contacted. If you contact me I will block your number. If you continue to contact me I will seek legal action. I hope for the sake of your service that you take these concerns seriously because I refuse to believe, with all these issues, I am the only person it happens to.
Mark J. on
Disclaimer: The rental facilities were adequate and friendly. I have an issue with the company U-Haul. I have several concerns regarding the service. 1. My initial reservation of a 10' truck was done through the U-Haul app. I had to input all my information 3 times before it successfully submitted. This was a result of it exiting the information screen and erasing all previous data, forcing me to start from the beginning of choosing a pickup time and location and drop off time and location. 2.To make it worse, my initial pickup at the store revealed there is little meaningful communication between the app and store location. The representative had to retype in everything resulting in a miscommunication which somehow allowed my 2 day rental to set my due date as the following day instead of 2 days. You can look at my initial contract. 3. My second resevation of a tow dolly, to take my car behind the U-Haul, was delayed because of a system problem that took over an hour. I had to speak with a U-Haul representative over the phone because it would not allow me to finalize the reservation. Again, the information needed to be re-typed ever single time the error occurred. That is a programming flaw. The resevation had to be cancelled and resubmitted under a new one. This is also a programming flaw. 4. During the hour plus of my time, I suggested a paper contract be written up. You no longer do this telling me the stories do not hold such contracts anymore. This is a company flaw. I suggested they fax us one but my suggestion was not even acknowledged. 5. My drop-off location was fine but they failed to check in my car dolly even though it was attached to the truck. Your fulfillment centers do not even pay attention to what they are checking in otherwise they would have noticed it was not a part of the first contract. This is a company flaw. I've used U-Haul for most of my moves. I can't remember the customer service being so poor. As such, I will never use your service again. I will tell people to not use your service. I do not want to be contacted. If you contact me I will block your number. If you continue to contact me I will seek legal action. I hope for the sake of your service that you take these concerns seriously because I refuse to believe, with all these issues, I am the only person it happens to.
Andrew P. on
Everything was perfect for me