Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
my only concern i gave to the owners was that my truck engine light had an issue but the truck ran well! except the gas pressure kept it like we didn't put in gas! i called on Monday morning and re advise them of our issue with that! otherwise no real complaint
The check in process takes friggen forever and a day. I reserve online and it still takes 10 to 15 minutes at the counter.
Continue to be personable, and go the extra mile to make things perfect.
Site hard to get into, otherwise service was excellent. Will recommend u -haul to family and friend. Price also good. Thank you for your service.
Always a great experience!
Improvement is needed on how to better retrieve the Payment Code for the movers help. We spend like 10 minutes trying to access it, the hyperlink provided in the email does not work and it doesnt take you to the code.
Been renting from them for 20 yrs!!! Love the staff and love how it is a family owned business and they treated me like family. The owner and her sons are amazing!!!
Always nice people ! Place needs a little facelift ~but nice people
The manager is a very friendly and helpful person.
The two gentlemen helping with the hook up of the trailer are wonderful. They were efficient and professional.
Location itself is a little disorganized but the service is excellent and makes up for it.
Service was excellent. Staff customer friendly and efficient.
The office was very crowded, no one cared about COVID-19 and the equipment was handed to the Costumer with no cleaning. Like from one Costumer to another.
It was very busy and old looking the parking lot was too smal for the volume of business it had
Absolutely overpriced for a 100 mile trip. The ac in the van didn't work which in the florida heat is miserable. The small van didn't have a ramp so I had to go up a size and pay extra for the mileage. The facility was poorly run and cramped. Over all dissatisfied with Uhual and will never use your services again unless they gave me a reimbursement.
Not sure where drop off was and where office was located looked like a closed down building. But overall nice staff
Really appreciate the service. The guys helped me load my car on the trailer, secured it and got me on my way.
Just keep on doing the great service !!! Thanks to the uhaul team.
I'm not sure there is anything else that can be done to improve the level of service. I was in and out in less than 10 min (with a wait of a few people ahead of me). I did have a reservation in place a week prior so that helped. Great work.
Quick getting in and quick return. Good customer service
The location was overly busy as it was shared with a car wash and the u-haul attendant was rude.
Excellent customer service
Great staff.
Location is difficult (but not impossible) to maneuver. Service was great!
There was an excessive play in the steering
There were some lighting issues, some was hounding which was taken care of but also a light was out from pickup of trailer and it was concern because I was running at night. Overall it was not a problem but I did not have peace of mind knowing
Customer services wasn't the best. And I used text check in and truck was not where I was directed to go. It was on the complete opposite end of the property--had to ask for assistance locating it.
Continue with great service, they will come and I will be back also. Thank you
None
Everything was great the staff was friendly and very helpful.
Switched my pickup location without asking me. Share did not work.
During these pandemic times, I would have expected the truck to be clean and sanitized. It was disgusting, windows filthy, dash board with dust/dirt. I have pics to prove this. Seats were ripped and dirty. I am very disappointed with Uhaul.
old time Mayberry feel.
Good customer services
Joann's customer service was exceptional!!!!
Thank you
The owner or manager or whatever he is at this location is horrible to deal with. Condescending, and rude. Not only would I NOT recommend this location to anyone, I would drive out of the way to rent or return, before I would use this location again!
you listed the beginning mileage at 98866.0 but it was 98872 for the starting mileage. I dropped it off at 96887. The gas tank was also full when I dropped it off, I filled it up completely at the gas station across the street
Unfortunately my reserved truck was not available but the staff did everything they could to satisfy my needs and everything worked out fine overall.
I was charged above the rental price that was indicated on UHaul web site
Never in my life have I had such a bad service in my life to pay for. I was supposed to deliver the truck on Friday, September 25, in New Jersey at 9am, then I am informed at the last minute that they do not have it in that location but in New York, after I go there they call me again and they tell me that they do not have it either And they end up giving me the truck Sunday at 12 I was sleeping in a hotel for 2 nights and nobody from their company answered me for that and to end the day that I have to pick up the truck they charge me more money than I had reserved.
I believe someone needs to make a visit to this location I have rented there a few times and each time the truck is unacceptable condition
Horrible experience. This location needs to be shut down. Truck was filthy and dusty. The seat was missing an arm rest and completely torn up. The driver side window had permanent writing all over it. AVOID THIS LOCATION.
Good friendly service
