Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be more understanding and willing to assist the customer when he/she is having difficulty with the online check in process. I had to advise them 3 times of the problem I was having. The first two times..I was told that I can can check in online, essentially ignoring the issue I was having. It was very frustrating!!
Very very quick return. 2 minutes tops. Terrific.
Post signs indicating the preferred direction for the flow of traffic through this location.
Location was very run down and poorly maintained. There were cigarette butts in the truck I rented from the previous renter. Absolutely no sanitation of the vehicles was completed, I saw the guy just take a leaf blower to the cab and then go park it in it's spot
Customer Service 101 is badly needed at this place of business. While at the counter I felt scrutinized for a possible credit card fraud, even when I had done the check in the night before. Not a happy camper here.
I don't think it's nothing that you need to improve. I just haven't rented from U-Haul and Years cuz I've always had movers to move everything. My best advice to anyone that's renting from new U-Haul Sunrise is the place to go. Make sure you check your odometer take a picture share your location before you get out of that truck. And the only reason why I am saying this because it's been so long since I've rented from U-Haul I think this is something new to me because I've never done it in the past that's been over 10 years ago so everything has changed since then Happy moving
Everything here was quick. No complain.
Made a stressful situation a little less stressful!
The son of the owner wasn't able to understand what I was saying then he was rude as I was asking questions plus I didn't as for darley either was it wasn't tide down I was moving n the back as I was driving away from the company plus I thought if I pay to hold the truck I was gonna b charged at the time I come back to pick up after work if I knew I would've took a chance trying to get one on hold.. so I was force to pay for two days so I kept it for the second since charged me
Too expensive on top of that your constantly spending on gas like my last experience the bill was like $330.00 and on top of that I spent 50 for gas and still had to spend more and that was with not using any of their equipment other than the truck.
Clean the vehicles inside and out And keep them serviced because it ran very rough In the steering was Messed up
Nothing everything was good
Easy pick up and fast. Easy returns too. Equipment is very good condition and clean.
None
The best truck rental experience I have had by a long shot.
Nice guys but the place was dirty and the truck was very dirty. The windshield inside was so dirty it was hard to see though.
Always a good experience
Efficient and courteous
I have rented from them in the past and they still proves to be the best! I will always rent from them!
Although, i had reserved online, I still had to go inside to provide driver's license and credit card. Hard to maintain social distancing (with 6 other people) in such a confined space. Other than that, the equipment was exactly what I needed and worked well. The guys who hooked up the trailer were very quick and professional.
Clean the cab better, we found cat hair or dog hair all over seats.
The engine on the 26' was having difficulty. We could not go over 60, and had to put it in neutral at red lights
The picking up of the truck sometimes takes a little too long, this time around, as I have rented from here a few times, was very smooth. When I dropped off the truck was super easy and quick. Wow, thank you.
Na
Get more space for parking and to get in and out of your location. Sat in truck for 15 minutes trying to figure out where to park truck on return. Truck was very filthy around cup holders. Engine sounded like it was going to fail entire time driving. Also, could not see out of side mirrors even with after adjusting them to a reasonable location to see behind me.
Thank you for the great service!
Was pleased with the individuals and their interaction. I will be renting from them again.
Very Pleased with this location. I have used them each time that I have scheduled a move.
Maybe acknowledge up front that U-Haul has disinfected the entire cab, all touch spots, seating, doors, knobs etc. That alone would build more confidence in renting a vehicle in these difficult covid spreading times.
Was,fast, easy, nice customer service.
A nicer showroom/waiting area
Excellent. I have rented here several times this year. Moving and picking up furniture.
It is a very busy lot on 301 with no parking!
I have done business with this location many times over the last few years and it's always the same. Great service from friendly, knowledgeable people.
Very upset that I was over charged 86.74 for the second time but my receipt say paid 59. I WOULD LIKE SOME ONE TO CALL ME ASAP (813)4102474 I am also going to make a fraudulent claim. I did not authorize that
Excellent customer service everytime.
Assistance right away and fast service. Polite, professional and answered all questions. When we returned the truck, we had fast service and no issues. Thanks
Do Not charge extra for equipment not used. They charged me for pads and duly that I did not use or even have on the truck. And when I emailed them back no one replied
I love this place they get you in and out and on the road quickly, and safely.
my only concern i gave to the owners was that my truck engine light had an issue but the truck ran well! except the gas pressure kept it like we didn't put in gas! i called on Monday morning and re advise them of our issue with that! otherwise no real complaint
The check in process takes friggen forever and a day. I reserve online and it still takes 10 to 15 minutes at the counter.
Continue to be personable, and go the extra mile to make things perfect.
Site hard to get into, otherwise service was excellent. Will recommend u -haul to family and friend. Price also good. Thank you for your service.
Always a great experience!
