Give the same service you gave me
KENNEY A
Customer Reviews for Sunrise Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be more selective in choosing your employees and vendors. Awful experience!! Do away with mobile pick up!!!
james hIf I could rate this experience a zero, I would rate a zero! I was given one quote over the phone, and then told a higher amount upon arrival. The truck broke down shortly after I rented it. The Roadside assistance took almost 2 hours to arrive. He attempted to jump it off after I told them that I had already tried that. The truck had to sit for nearly 2 days before the proper assistance was given. When I called to update the store that I rented from, they attempted to charge me for additional time, so I had to stand firm on that. I missed a day's work because my moved got shifted. The entire rental should have been free after all I had to endure.
Charnell Cgreat staff and service
Corby GI've always had good results whenever I rent from this U-Haul dealer. They're courteous, usually pretty quick getting me out of there and on my way, and best of all, they're close to my house !!
CHRISTOPHER RDerek was really attentive and accommodating. I had alot if questions and was in a time constraint. He had the answers and provided solutions. As for how how this location can improve (and I'm being nick picky by saying this) is having a office makeover and cleaning to have their great gift of their service wrapped up and included in its representation/reputation. This is my uhaul location of choice because of the proximity of the move needed and the teamwork and familylike feeling received. Thank you Derek and team! Sincerely, Angela S
ANGELA SHad to ask for my total and the place looks like a junk yard. I was not given anything saying the truck was in the same condition as when I picked it up. Had to ask the attendant to verify all was good.
CRAIG KExcellent service.
MATTHEW HYour Staffers are doing and excellent job. They assisted us without any “hesitation.”
ROSDELY NNothing but the very best.customer service is always great. I always come to your location. James Cox Capt. USMC Retired Transportation Officer
JAMES CThe person at the front desk was very rude. She even was rude when someone out front was hit by a car and drugged down the street. The trailer that I received had oil all over the cargo trailer. In the back. Like someone repaired a vehicle inside the trailer and no one cleaned it up. I have rented from this location in the past, many times but this time, I was very disappointed. Even though this location is the closest one to me. I will try to find another one to rent from or just go to home depot and rent one ther vehicles.
TONIA REasy peasy!
CHRISTOPHER MThe staff are friendly and helpful. The office appearance is rather dilapidated. It has the rural 1960’s gas station vibe.
LYNN HEast drop off, friendly service.
Jacqueline DFast friendly staff
jorge oThey were so quick and easy!
Michael SThe workers were friendly.
Joseph FWonderful experience, friendly staff, easy pick up, nice truck, easy drop off. What more can I ask for.
Russell WI have returned it 1 day before and din´t get any refund for that.
Gisele MThis is second time I’ve used them and their trucks and they are always professional and great customer service . Thank you much
Christine BCustomer service Excellent and fast
CARLOS CI put in gas to half a tank about 2 miles from the drop off point and was charged $10,35 for 2 gallons of gas I had spent a total of $109.00. ON GAS FOR 281 MILES
STEPHEN BFast and easy drop off! Friendly staff!
Greg EGreat people
DENNIS JHave used a few times and always had great service.
ROBERT CThis location has very good customer service.
OLUSOLABOMI OAlways a pleasure to use Sunrise for my Uhaul rentals. Staff is top notch and friendly.
MICHAEL CEverything was fine
SERGIO MI've been to this location once before and felt valued as a customer. But on this visit, I was angered by the lack of professionalism and dismissive attitude by the staff member behind the desk who appeared to be in charge. His actions and tone made it obvious that he didn't want to answer any questions not correct any mistakes. Also, the truck lost power while I was at the gas station, due to battery corrosion.
DE SThe guys at uhaul was awsome
JOSEPH DNice people
DERRICK ESunrise Auto , Has always been great ...
KRISTOPHER VGreat service very quick process
QUARSEIL WDrop off was very easy. Representative was courteous and polite.
Gussie GThese guys never fail to satisfy! Thank you so much, Naomi
NAOMI VNo issues with equipment drop off.
TIFFANI TAlways use this location and always seamless
ROBERT CI got charged for gas and for fuel fee to have them put gas in it. However I put gas in the car and it went DOWN no matter how much I kept putting in the car. There was literally something wrong with the car. I have been a loyal customer for YEARS using them and this was by far theWORST truck I have ever had. There’s something wrong with that gas tank. And to turn on the truck and to see that mileage to empty went DOWN from what it was before we put gas in the car AT THE GAS STATION is ridiculous. Not only that but the van we reserved hours prior was not on the lot at the time we reserved it for. so we ended up getting a a different truck. the truck was almost not driveable at all. The truck needed an alignment so bad that we could barely keep control of the vehicle. I had to keep it because I was on a deadline, but imagine being almost 9 months pregnant and having to drive on the I steerage with a huge truck that could not stay straight. Literally wasn’t even able to sit all the way back in the seat because I would have lost control. All that just to get a bill $60 more than what it should have been. I’m completely dissatisfied.
JALESA PExcellent service thank you very much for your time.
JASSETH HNothing
JEFFREY DAwesome service! Very friendly and knowledgeable
IVORY BThe customer service was top notch!! Very friendly, attentive & down to earth. We really enjoyed conversation while checking in. The check out process was super easy as well. Overall, this was a transaction and we highly recommend this station!
JEREMY SVery personable and friendly . 😊
LESTER EThis location charges by “policy” 200 mile estimated usage on a one day rental despite being told the actual usage would only be 35 miles. The van rented was dirty inside and had paint stains on the floor mat.
David WOpen arrival, everyone was so helpful and the truck was really clean.
KEAIRA CContinue what you’re doing by providing excellent customer service experience.
LIONEL DThe staff was so friendly and helpful at this location wonderful experience!! I will be using this location again.
ASHLEY JGreat customer service encompassing desk personnel and equipment set up. Same thing on return, immediate uncoupling engagement and fast completion of paperwork.
MICHAEL REverything was
James FTruck had lots of roaches.
Willie SHave clearer communication about required drop off procedures when the office is closed.
Racquel RFriendly, thorough pick-up and drop-off. Keep up the good work. Thank you.
ROBERT B