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THOMAS C
Customer Reviews for Sunrise Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have used a few times and always had great service.
ROBERT CThis location has very good customer service.
OLUSOLABOMI OAlways a pleasure to use Sunrise for my Uhaul rentals. Staff is top notch and friendly.
MICHAEL CSunrise Auto , Has always been great ...
KRISTOPHER VGreat service very quick process
QUARSEIL WDrop off was very easy. Representative was courteous and polite.
Gussie GThese guys never fail to satisfy! Thank you so much, Naomi
NAOMI VNo issues with equipment drop off.
TIFFANI TAlways use this location and always seamless
ROBERT CI got charged for gas and for fuel fee to have them put gas in it. However I put gas in the car and it went DOWN no matter how much I kept putting in the car. There was literally something wrong with the car. I have been a loyal customer for YEARS using them and this was by far theWORST truck I have ever had. There’s something wrong with that gas tank. And to turn on the truck and to see that mileage to empty went DOWN from what it was before we put gas in the car AT THE GAS STATION is ridiculous. Not only that but the van we reserved hours prior was not on the lot at the time we reserved it for. so we ended up getting a a different truck. the truck was almost not driveable at all. The truck needed an alignment so bad that we could barely keep control of the vehicle. I had to keep it because I was on a deadline, but imagine being almost 9 months pregnant and having to drive on the I steerage with a huge truck that could not stay straight. Literally wasn’t even able to sit all the way back in the seat because I would have lost control. All that just to get a bill $60 more than what it should have been. I’m completely dissatisfied.
JALESA PExcellent service thank you very much for your time.
JASSETH HOpen arrival, everyone was so helpful and the truck was really clean.
KEAIRA CContinue what you’re doing by providing excellent customer service experience.
LIONEL DThe staff was so friendly and helpful at this location wonderful experience!! I will be using this location again.
ASHLEY JGreat customer service encompassing desk personnel and equipment set up. Same thing on return, immediate uncoupling engagement and fast completion of paperwork.
MICHAEL REverything was
James FTruck had lots of roaches.
Willie SHave clearer communication about required drop off procedures when the office is closed.
Racquel RFriendly, thorough pick-up and drop-off. Keep up the good work. Thank you.
ROBERT BReliable good rental source
JAMES AThey are always very helpful
OLUSOLABOMI OThey made sure everyone who walked in was treated fairly and helped right away. The trailer was hooked up when getting started and unhooked when complete.
BRYON PHave rented from this location many times and always the same result. Nice people, well maintained equipment, and no issues on my rentals.
TIMOTHY RGreat location, slow but thorough. I will rent from this location again
Lawrie BAlthough there were issues with retrieving the U-Haul, took 45 mins to retrieve the vehicle, the experience was good. I had difficulty with having U-Haul use my location services.
Deontre BThis is a exuberant uhaul for all a person plans for hauling precious things and more. Yes I will tell others about this place here.
LINDA TFamily owned
Robert RReliable, friendly, and great service.
Wayne CDo a walk around of the vehicle before it leaves the lot.
Thomas CVery nice people courteous i family run would definitely recommend.
ERIK FGreat service, polite accomidating, talkative. Great all around experience
RONALD SGreat costumer service
XIOMARA BExcellent
Harry DSunrise Auto was fantastic!! They hooked up the trailer for us, change out our receiver and then hooked the trailer back up and checked everything to make sure all was working okay. They were extremely friendly and helpful.
BARBARA SWilliam was very helpful and professional. I had to make multiple changes to my reservaton date over a period of time and he always made it easy to make those adjustments. Thank you, Bill Powers
WILLIAM PGreat customer service. Team did great job taking care of my needs!!
MICHAEL EEl servicio que solicité era recargando yo el combustible lo cual hice y al entreagar el vehículo me cobraron recarga de combustible vos que nunca había pasado antes, es me molesto
RODRIGO AI rented a U-haul truck to move from Florida to Ohio. Ok had made reservations a week out. Got there the morning of and that location didn’t have my size truck I had reserved. They put me in touch with another location and I went there, did all the paperwork and left. Got out of the U-haul location parking lot and engine light came on, turned truck around and took it back. They gave me another one, got down the road and same thing; the engine light came on. I took it back. They gave me a third truck and sometime around my second fill up of gas which was in Georgia, engine light came on. Continued to be on all the way to Ohio. That was problem number one. Second, when you filled up gas tank gas gushed out from the top and bottom of the tank. I am not talking about it over flowing from me putting too much gas in. It was overflowing from every direction. Not only was that costly it was dangerous. I will be contacting corporate on this matter.
Ronald GInspect and do maintenance on vehicles
MATTHEW LStaff very helpful and professional. They hooked up my trailer and disconnected it on my return. Highly recommend this location
VINCENT OThey are always very nice waiting on you I have rented from they every time I need too
ROBERT VFriendly quick & easy service good value as well
HEATHER SThe only negative issue is parking space for costumers to park their personal vehicle!
MILORD TKeep up the great hospitality and amazing customer service, when back in the Brandon area will definitely be returning at this location
LAMIUM MYou're good
CRAIG HALWAYS A GOOD EXPERIENCE WITH THIS SPOT.
Anthony AThe staff is extremely helpful! Especially William! Time and time again I had to reschedule because of the weather. Everyone I spoke with was so understanding and accommodating. It was a pleasure doing business with Sunshine Auto Service
NAOMI VThe attendant was thorough in checking the equipment prior to leaving the location with it, and helpful in explaining all the paperwork, and additional coverage that we opted for due to the length of travel. Also had a box available that we did not know we needed until we saw it (and it was perfect to fit our stick vacuum).
JOSHUA GEverything was perfect. Thank you💜
TIESHA RIt did not take long to drop the equipment.
LUIS GI had a super great experience with my 5×8 rental trailer. The location I rented from had a few things to be desired, but the staff were awesome. This hole in the wall place was anything but. It's a simple old service station with tons of inventory and obviously very popular. That was the location... as far as the equipment i was very impressed about the cleanliness and traceability of the trailer. there was zero swing during travel. really didn't even notice the trailer when I went around town from the house to storage to the highway, this is a super nice little unit. Highly recommend the location and 5x8 trailer.
ERIC H