A change at the last moment resulted in a smaller truck than originally requested. It worked out and I was informed on the day of P/U prior to arriving at the facility. They missed the blankets that I had requested but were very promp in crediting back my account.
Paul Q
Customer Reviews for Sunrise Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was unable to mobile pick up and that really messed up my schedule. The truck needs to be ready to go, when people schedule it for.
Katie BThe location was fine. The before/after hours pickup options on the app did not work at all! Customer service wait time was over an hour on the phone and over 45 min via chat. We had to wait until the business was open so that the rep could call U-Haul and get it checked in manually. Took an hour and a half of our time just to get started.
Rob MEasy quick pick up and drop off. Customer service is the best. Great cars to look at also!! Thanks
PHILLIP SReserved for 9am. Paid two guys $30 per hr to help move. When we arrived to pick up truck, it was not available for online pickup. Had to call the owner who had to respond and then spent 30 minutes trying to figure out how to check a truck out that had already been reserved online. I feel Uhaul owes me a partial refund for $30 of lost labor fees.
robert pAfter hours. Business was closed. I used the uhaul app and the key drop box at the location. Thank you
Brenda MPrevious customer left a padlock onvthd roll up door, maintenance had to be called delaying current customer.
robert M