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KENNETH M
Customer Reviews for Sunset Mini & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The woman who helped me was very nice.
TERESA BEven with the U-haul computer system temporarily down, Kelly was calm and helpful and got us on the road quickly!
Emily HSara at the front desk was wonderful
MUNIR CDon’t change a thing. Very nice experience.
ARSENE CStaff was very friendly and helpful, got me in and out in no time.
SHELLY LThe office lady was incredible and efficient and friendly, and the experience was very straight forward and clean! I'l highly recommend this location! Only good experiences!
PETER WGreat facility, lots of trucks to choose from and great customer service!
WENDY BJune was very helpful and provided us with excellent customer service.
HERBERT ALocation was excellent and the vehicle was in good condition.
RAJU AKelly sure is awesome 🤩
EISA LKelly at the office was professional helpful and knowledgeable. We will rent a UHaul at this location again.
Albert SStaff was very friendly and made the process smooth.
Autumn AGreat local spot to rent an uhaul for close proximity move. Friendly and helpful staff and the front desk. Much appreciated. Your neighbor, Mickey’s.
Mickey JAnswer the phone. I called 9 times throughout the day today, and the phone was never answered. Have the tank full. When I picked up the truck, the fuel gauge was just above 3/4. I told the manager who took a picture of the gauge and mileage. My phone was at home, so I took a picture when I got home, 3 miles later. We drove the truck a total of 20 miles and I added fuel to return the truck with more gas than when I left. Today we received our final receipt, and there is a charge of $33 for 6 gallons of gas, at $5.50/gallon. After 9 failed attempts to reach the office by phone, I'm at a loss what to do. U-Haul owes us $33 and needs to take care of this.
Kayla STreat your customers like customers, and not school children. Be honest about pricing.
Ryan AManager is friendly and location is excellent for me and my last 3 moves!
Kathy CEVERYTHING IS PERFECT.
ANTONIO GWas easy to pick up and drop off, van was clean
Brodi TCustomer service was remarkable at the Sunset Mini & RV Storage location.
Martha DThe UHaul was really old, almost 100k miles, smelled horrible, and I was concerned that it could break down. It just felt clunky and gross. I understand trying to get the useful life out of equipment but have never rented any vehicle with this much wear. The location and person who helped me were great.
Bradley VVery friendly service!
Steven TN/A
Rafael LWe were charged $12 for TWO gallons of gas even though we topped it back up. I attempted to talk to the owner, June, about it but she refused to resolve it and said I should have taken a picture of it to prove I was correct. How am I supposed to know she’s being honest when she didn’t do a walk-through with me to double check upon returning? We’re not idiots, we know which line was 7/8 full and where it started. We only used the truck for 9 miles, so the gas meter barely moved but we still topped it back up to the starting line. I didn’t take a picture of it after because I assumed June was running a reputable and honest office. I guess I should never trust U-haul dealers to be honest when they don’t check the mileage and gas with you. Ridiculous to be charged so much after ensuring on my end the gas was topped off.
Jasmine CThe front desk employee (Kelly) was so kind and helpful! There was a site crash while she was checking me out and she was so kind and apologetic and worked fast to get it solved! She was so great and I’d go back just for her!!
Hannah PThe truck had a loose shifter, but really overall I was very happy with this rental. The location was good, and the truck did what needed to be done.
Ryan AThe movers were very professional and friends. They came on time and worked hard till the end. Very impressed by their work ethics.
Santiago MPlease work on clear communication
Parth SJune was fantastic, thank you
Sandra MNothing. Kelly was excellent, fun & knowledgeable!! Thanks!
M LWill use them again
diana cAwesome service as always, with friendly accommodating to my every needs, thank you!
teddy bthank you
Lisa CCaring for Customers wants any like is what you’ve always DONE to satisfy all that I need! Stay in good Spirit to serve always, and never changed.
teddy bRepresentative did not listen to directions re: coverage on truck requested, did not provide copy of contract. Difference between estimated amount and final amount was substantial due to overage of estimated mileage beyond requested or necessary.
mark ZUnfortunately when returning the truck we locked the keys in the truck and the owner of this facility was not willing to work with us to get it unlocked. Instead they were quick to leave the bill for a lock smith up to us to deal with, there was no customer service provided by the owner to help meet us half way. The receptionist was more helpful than the owner of the facility than the owner/president. Very disappointed in the ownership of this facility.
ROSA GNothing to improve. Experience was fast in to get the van, with clear instructions , and fast out when returning. Easy peasy, super easy and efficient!
Dean TThis location is close to me (10 minutes). Super convenient for the round trip rentals. Would definately use again!
Kathie HWe had a great experience. The women am at the front was very helpful and kind.everything went smoothly and the price was very reasonable. Next time we need a u-haul this is the place we will go.
Patrick WVery nice customer service.
Quincy HInside cab leaked car battery died , was told if it died again I'd be charged. The whole moving day was shot and very expensive. Very disappointed.
jaden B