Customer Reviews for Sunset Mini & RV Storage
(U-Haul Neighborhood Dealer)

2,743 reviews

16501 NW Twin Oaks Dr   Beaverton, OR 97006

(503) 645-7723

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 1/27/2022: Closed

Services at this Location:

Contact Us

(503) 645-7723

16501 NW Twin Oaks Dr
Beaverton, OR 97006

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 1/27/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Counter person charged me on my final bill for items I didn't get and I put the gas back where it was when I left. The bill was way more than what I agreed too. Worst service EVER. I WILL ME CONTACTING THE MANAGER IN THE MORNING

Justin N. 
Rating:
4.0

Easy to pick up and drop , but the truck wasn't clean initially , other than that good location

Kader Pallam S. 
Rating:
5.0

Customer did not leave a comment.

Venis T. 
Rating:
1.0

Not over charge for nonsense and be disrespectful

MACKENZIE B. 
Rating:
5.0

Customer did not leave a comment.

Tamara P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

It's so expensive !

Deresu G. 
Rating:
1.0

Manager in store was not wearing a mask!

Kuinnlan M. 
Rating:
3.0

Employee was a bit rude and had an attitude. She became a little more friendlier toward the end. not great.

Keani P. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Myesha W. 
Rating:
5.0

Super quick and easy!

Kathryn G. 
Rating:
5.0

June was wonderful. All the online elements worked flawlessly and it was a very smooth experience. Thanks!!

Leslie P. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

The staff at the NW Twin Oaks location was so helpful and the experience of pick-up an drop-off were great! They are my go to dealer and the only one I'd use!

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Niels G. 
Rating:
1.0

If there are lower than star I will select it, battery died on me and they offer to call road assistance, then road assistance put me online for 45 minutes to just answer me, need two hours for assistance to show up at location, then battery died on me five times 🤬, U Hual reputation

ahamed A. 
Rating:
5.0

Charges were done correctly, friendly staff

Tiffany J. 
Rating:
4.0

Customer did not leave a comment.

Siu W. 
Rating:
4.0

Customer did not leave a comment.

Sungwon P. 
Rating:
5.0

Everything was great

RAUL P. 
Rating:
5.0

Great experience when I picked up the truck and when I brought it back. Thanx!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Kathryn B. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

Perfect experience

Autumn B. 
Rating:
5.0

Customer did not leave a comment.

Kathie H. 
Rating:
5.0

Excellent staff and customer service! Good job!

Gregory D. 
Rating:
3.0

DO NOT use Move with Ease movers!!!

Amanda N. 
Rating:
5.0

Donna at this location helped me so much!! Other than that I will never use Uhaul again. Communication is severely lacking. I had to go to 3 different locations to find my truck, even though the reservation said to go to a different location.

Allison K. 
Rating:
5.0

Customer did not leave a comment.

Javier E. 
Rating:
1.0

The price is already steep for a 21 year old to pay for, and then after paying $132 to move they add a $50 charge on, dont tell me why and did it right before they closed. My account is now in the negatives, i will be choosing another company in the future.

Justin M. 
Rating:
5.0

Very easy to pick up and drop off. The van we rented was perfect for our needs.

David T. 
Rating:
5.0

Customer did not leave a comment.

stan S. 
Rating:
5.0

Customer did not leave a comment.

dane H. 
Rating:
5.0

Customer did not leave a comment.

ikkesh H. 
Rating:
5.0

Amazing customer service and from reserving the Uhaul to picking it up/dropping it off it was seamless. Only thing I would say is that our Uhaul vehicle gave us some scary moments. Whenever I would hit the breaks, it would stall and literally chug along. At one point, the engine was starting to overheat and keep in mind I was only going 35-40 mph on a highway because of what I was experiencing with the breaks. With that said, I would go here again for my Uhual needs but would definitely test out the vehicle first!

Cody A. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Hugo Leonardo G. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

More lighting at night needed at this location. Difficult to see and complete requirements for after hours dropoff.

Tom R. 
Rating:
5.0

Customer did not leave a comment.

Caleb F. 
Rating:
5.0

Great personnel and good van Thank you

mike A. 
Rating:
5.0

the gas tank was at 1/8 full contract said it was 1/4 full which we straightened out , it would be nice to have a full tank of gas to start and then bring it back full . We had to go look for a gas station .

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Chu-Fong H. 
Rating:
3.0

The owner needs to wear a mask and be more focused on the customer and not her phone.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

DENIZ O. 
Rating:
5.0

June was amazing! June's professional and kind demeanor was the perfect match for our first time home buyers moving day. Thank you kindly. You are first on our list for any future moving and storage needs. Excellent and accessible location as well!!

SHANNON A. 
Rating:
3.0

Customer did not leave a comment.

Phuc N. 
Rating:
4.0

June was friendly and helpful.

RYAN MICHAEL H. 
Rating:
5.0

June was very helpful and the perfect sense of calm needed on a stressful moving day.

Hillary R. 
Rating:
5.0

Great service.

John E. 
Rating:
2.0

After greeting the front person twice she never responded to me or looked at me. She was very rude.

Katia A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

The lady running the show here is awesome, we could not have been better treated.

Gerald R. 
Rating:
5.0

The folks who work at this location are fantastic. No recommendations for improvement!

rick B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

The windshield was bug heavy and I had a hard time getting the glass clean, maybe clean it up prior for me.

Robert O. 
Rating:
5.0

Battery cable had completely fallen off of the battery. Truck wouldn't start. I called the office and they said to call roadside assistance. Was on hold for over 1/2 hour before I hung up. Requested roadside assistance online also. No one ever got back to us. Finally a neighbor fixed it. Then on the way back the low tire pressure light came on. You need to maintain your equipment before renting it out! Ladies in office were nice.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
4.0

Off street parking for customer while they use rental equipment.

Sandy M. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
4.0

Customer did not leave a comment.

RANCE R. 
Rating:
5.0

June is a dedicated, loyal employee- in fact, I am looking for a Customer Service person but she is loyal to you.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Jodi D. 
Rating:
5.0

Customer did not leave a comment.

Kimberley S. 
Rating:
5.0

June was very pleasant and easy to work with. Would highly recommend this location over larger U-Haul locations.

Brady B. 
Rating:
4.0

The windshield and side windows were so filthy that we borrowed glass cleaner from the cashier and cleaned it ourselves. Inside was clean though.

Stanley S. 
Rating:
5.0

The online check in process caused me some difficulty. I wasn't even sure the night before the scheduled pick up whether it could be straightened out. But the staff at the office was great, and there were no problems.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER O. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

XUN S. 
Rating:
5.0

June was very helpful and accommodating.

TREVOR R. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

U-Haul was for your accommodating to all of our needs. The only one my new thing was when I checked in the truck, there that was no one there at the time, so I left start and finish mileage, and the gas receipt to prove I feel the truck up, otherwise, the young woman who greeted me was very personable. Yes, I would definitely go back to this specific location. Thank you, Bryant S. Coleman

BRYANT C. 
Rating:
5.0

If I had a job opening in my organization, I would hirer your manager away from you. She is the best and I think She would make an excellent t training manage. I would also pay her dollar and it would be worth every penny. thx

Donald K S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The lady who helped us was super nice and made us feel at ease. Super friendly and gave us all the info we needed. The check in was so easy and the process of getting a text msg with link to paperwork and pics of truck was so helpful. The truck was a smooth ride and very clean. We were able to do our furniture pick up in less time than expected. Access to hwy from location is great and being able to park our car on the street in front was nice and felt super safe. I will rent only from this location in the future, even though I have a closer Uhaul location to my home.

DAVID W. 
Rating:
5.0

Everythung went well and smooth.

CANDY S. 
Rating:
5.0

Customer did not leave a comment.

Sudheer K. 
Rating:
5.0

Warm and friendly clerk

Carol G. 
Rating:
4.0

The hours posted on the door should reflect current hours open. There was continual confusion/conflicting information given to me by diffetent employees as to what day I could pick up and return the vehicle. The online check-in to return the vehicle, which was the only option available to me on a Monday at 9 am, was time consuming. It caused added stress and scheduling conflicts for the rest of my day. My expectation was that it would be a simple process to return the vehicle with a person and drop off the key. Unfortunately, this was not the case!

PATRICK O. 
Rating:
5.0

Used this location twice. Both times excellent hospitality, fast, friendly, professionals. Thank you!

Liubov T. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

Customer did not leave a comment.

milo P. 
Rating:
5.0

Office staff was both professional and personable!

Shelly L. 
Rating:
5.0

Everything was very good.. Office manager (June) makes it to feel welcomed.

miles B. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

The entire process was so smooth and easy. Couldn't ask for any improvements, and we'll be back in the future.

Kenton W. 
Rating:
4.0

I do not recommend Uhaul

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Darla D. 
Rating:
5.0

Customer did not leave a comment.

kiara L. 
Rating:
5.0

The lady in the office was great, very helpful!!!!

MONA KYLE S. 
Rating:
1.0

The lady at the desk was very rude. I believe her name was Charlie. She was extremely condescending, treating my brother and I like fu**ing children. I definitely will NOT be returning to the Uhaul location in Beaverton, OR on Twin Oaks Dr. I will also dissuade my family and peers from taking their business there. On a positive note, the truck and appliance dolly were both very useful. As was the after hours key drop because moving almost always takes longer than you think! I will probably do business with Uhaul in the future, but definitely not at this location!

Noah P. 
Rating:
5.0

Everyone was fantastic 👍

TIMOTHY B. 
Rating:
5.0

The only issue I encountered was that the tailgate got jammed and would not open. That however is a Ford issue....everything else was awesome!

NARAYAN M. 
Rating:
5.0

Customer did not leave a comment.

Fernando P. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
No reviews have been submitted for this location.

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