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CHEYANNE H
Customer Reviews for Sunset Mini & RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customers service. Friendly and helpful
KEVIN BThe office rep, Sarah, is extremely helpful and friendly. We enjoyed doing business with her.
ROSE CJune was great. Excellent truck. I'll use them again.
Brent EThanks
NASRATULLAH AVery good customer service.
HUNTER PJune was so kind, patient, and made my experience perfect. Would recommend this location specifically any time!
Jacob GFriendly, gave a very accurate estimate.
CAROL BI was under a lot of stress when I couldn’t get ahold of the front office, and the person showed up 25 minutes late, past opening. This caused me to be late with my hired movers and I lost crucial time and would have had to pay a little more for more time with them if they weren’t understanding to my situation caused by this place. They comped the extra time I needed with them. I want to give grace to this person, as they were apologetic. But this definitely caused real issues for me during a stressful move. I was frantic. I would appreciate some type of discount, but wasn’t offered anything. I hope this doesn’t happen often at this location and was just a bad day.
Rebecca WGreat lady at the reception. Extremely friendly and helpful
TANGUY DJune did a great job. Very professional and simple to work with. Other than that, just lower the $/miles.
Luis OKeep on employing excellent customer service people, like June. June was knowledgeable, very, very helpful, and had so much patience working with us seniors unfamiliar with scanning or uploading our information on our phone. Thank you, U Haul and June, for making our U-Haul rental a pleasant and economical experience.
steve yIt was great aside from an unnecessary rude comment the woman at the front desk made to me. My daughter was also put off by her comment.
EMILY EVery friendly and helpful staff!!
SUE GThe vehicle needed alignment and I had to load and unload the dolly. No body help es me to put it in the truck
ARYA MEveryone was friendly and helpful
Sheri HThe entire process was easy from beginning to end. The staff at Sunset Mini & RV Storage were so nice and helpful. I will always try and rent from this location from now on. Way more friendly and attentive than another local branch of U haul, that is for sure.
Gwendolyn HIt would be beneficial to have a more approachable and friendly person at the counter, someone well-versed in customer service. This person should focus on politely engaging with customers rather than giving orders and should feel comfortable and competent in their role, ensuring a more pleasant experience for everyone.
HISHAM BCharged 2gal of fuel charged for 8mil, which is not acceptable.
Venkata SArrived and truck was ready on time and in good condition. the person who staffed the desk was on the mark and helpful, got me out in no time flat. explained the steps for checking out and for returning the truck. everything went like clockwork on a day when everything needed to go like clockwork.
BARRY NI was over charged and told I would hear back from them about it when I called, but no one contacted me.
Ashlyn FThis location is nice and clean, the people working behind the desk were very helpful, the process to rent the truck was quick. Not much to improve.
AGAM EVery nice people. Quick, friendly and efficient.
Kenneth Lthe reservation, pickup, and return process was all easy, pleasant, and efficient. Everything is electronic - that's good too.
KENDRA KThe lady in this location is nothing short of amazing. I have used this location multiple times and will recommend it to anyone that needs truck and storage services.
Abayomi OWhile I was being helped, somebody else walked in and their request was completed before mine. Some of the trucks being parked on the street looked like they could be difficult to drive away
Mitchell BI have used Uhaul many times over the years and the personal and customer service provided at this location is of the very highest quality and one of the reasons I always return. Thank you to June and her excellent staff.
WILLIAM SEverything was great. Rental was great, easy and the storage unit and surrounding buildings were beautifully maintained. June was awesome, as was the dead attendant I did not remember his name unfortunately. Thanks, Mike
MICHAEL FI showed up 10 minutes before the office opened, but the wonderful and helpful lady happily helped me right away. She secured all my personal information and quickly got me on my way. She was very kind and made sure everything was clear. She is a gem... GIVE HER A RAISE!
THOMAS PJuneaux was friendly and great. Very easy process. Thank you.
ERIENNE PI was satisfied with the customer service provider and kindness to treat positive attitude. I don’t have any comment right now
ASSRES DThe challenge was not at all clean. The cup holders were stinky and dirty.
SUDIPTA SNothing
jason bVery helpful and the employee who assisted was a great problem solver. Thank you for making our move painless!
Blake GKelly was absolutely wonderful to work with; patient, very polite, explained things very well. Her customer service is outstanding.
CRAIG WBest location ever! Kind and welcoming. They even had a broom and clean supplies.
JESSICA BKelly was the staff when I arrived; she’s very helpful, knowledgeable and efficient. Thank you!
WILL WI had a great experience there. June has that office so charming and welcoming, I actually asked about the part-time job that was noted on the desk and may follow through with an application! Smooth experience, June was very helpful. I'll be back when I need to rent again. Thanks
Barry PI was so impressed with the service at Sunset, and the office was absolutely charming and welcoming. Easy in and out, very efficient billing and directions on how to find the rental, and warm and welcome customer service. In fact, I almost forgot the dolly and the manager popped out quickly to let us know, very grateful to her for that!
TAMARA IThe vehicle we rented was NOT in good running order. First we thought one of our headlights had burned out but it was just very, very dim. Not good since we were renting at night. Then we noticed the check engine light was on so worried the truck would quit running on us. Then we had problems starting the vehicle and were again worried about being stranded. Also, the inside of cab light didn't come on when the doors opened and there was no lighting in the cargo area. Since we were moving at night that was very challenging for us. This vehicle needs to be serviced!
Cathy WThe data I entered in the app was not available at the location so I had to completely check in again. They had my reservation but not the pictures of my driver's license, etc. The app is not intuitive and does not clearly indicate that your information has been submitted. Other than that, the service at the rental location was quick, easy, friendly, and helpful.
THOMAS Ksuper friendly and awesome
WILL CStaff was amazing! Very friendly, very genuine, and very helpful.
Tara WOverall great experience and very convenient location and excellent customer service experience
HARRISON PExceptional customer service. Very professional and knowledgeable. I have been using this facility for all my and family moving.
ASHRAF Rnone :)
RETA BVery nice. But my Nephew who was helping me move felt his concern was minimized. He let the desk clerk know he was uncomfortable scanning his drivers license and she was a little condescending to him. Instead of kindly explaining the reason why it could not be done in office she was a little short with him
Alissa HGreat place to rent a u haul, Excellent assistance, very pleasant experience. The lady there was great!
MICHAEL OMs, June is the best 💕
RETA BTruck had water leaks, from the roof, and my boxes of wine got all wet in transport. Many boxes were ruined and are unusable to hold the wine. I was pushed off to contact some random customer care line, and the only reason I got a response was I refused and made the employee at the location do it for me.
ANTHONY MOnline check-in doesn't make the check-in process fast, if there is someone slow ahead of you in the line. :(
Dmitry Sperson the center was so kind and professional.
SRIHARI NNothing. The woman who helped me was very nice.
TERESA BEven with the U-haul computer system temporarily down, Kelly was calm and helpful and got us on the road quickly!
Emily HSara at the front desk was wonderful
MUNIR CDon’t change a thing. Very nice experience.
ARSENE C