Customer Reviews for Sunset Pacific Transportation
(U-Haul Neighborhood Dealer)

Rating:

2.0

When we returned our keys there was a gentleman that helped us was very rude all I asked was since we didn’t use 55 miles we only used 30 if we would be reimbursed and his response and demeanor was very condescending. The gentleman that were working around 10:30 am were the best very helpful and informative but when we returned it around 6:30 there was a bald guy on the first computer on the left very rude horrible customer service.

Rating:

2.0

I'll lead with this if you're the type who wants little human interaction in the process, doesn't mind wandering through a warehouse to a construction trailer to get keys, be led along the docks to pick up the truck from the back yard entrance, and doesn't mind returning to pick up things that you ordered online then this is the place for you. Figure out a better way to separate the customer from the internal workings of the businesses. More importantly treat the customer as if you'd like to see them again by being sure they have everything they ordered before they leave and walk them through the cleanliness you expect the vehicle to be in upon return. The box when opened had a nice eucalyptus tree earthy smell with bits of branches and leaves all over, which gave me a laugh when I saw the sign they'd charge me for not sweeping the truck out before returning. Swept it out before I used it but not before I returned it. Go ahead and charge me, I won't use U-Haul again if that happens. If you're going to be that picky about cleanliness, then the truck should've been out front and loaded with the blankets that were ordered by phone call through UHAUL, and you should've fully opened the door and explained why it smells like it had been used to haul green waste and wasn't fully cleaned in the first place. Tips for improvement: Move the vehicle that is reserved for a set time to the front 5 min before that time and make sure it's cleaned and ready with what is on the reservation. That alone would help one overlook the side show the U-Haul business feels like to whatever the main business is at this location.

Rating:

5.0

Very fast and efficient service

Rating:

1.0

i would never go to this location again. made online reservation and declined insurance. location just has a window with security bars, no counter to place paper work to sign so i had to sign standing up. was never asked if i wanted to add insurance. they added it without my knowledge. when I was instructed to log into u haul and take pictures of th etruck at check out, the first screened that popped up specifically said I understand that I am waiving the insurance. I clicked yes and proceeded to do as instructed. I didn't realize they added insurance until i dropped of truck and looked at the paper that gave me. when I brought this up to the employee that checked me out, he gave a dead pan look and said, nothing I can do, you signed it. When I asked how that can happen when I specifically booked it online with out insurance, he answered, it alway automatically adds the insurance. I would never return to that location and I would instruct anyone that asks me not to go there either. they gave off a scam type of feel. unbothered and unwilling to help or explain.

Rating:

2.0

I needed appliances dolly and when I picked up truck it wasn’t there . I spent tons of time on the phone had to go cross town to another site to pick one up . Wasting time and gas I had to refill

Rating:

5.0

I have to say this was an amazing move. I was super nervous about everything but every time I spoke with a representative all of my questions were answered thoroughly. Thank you, U-Haul and I will recommend your services!. I am beyond pleased !

Rating:

2.0

Ordered a U-Haul from a location close to my house, had to drive 25 miles to this location to pick it up. I will never use U-Haul again.

Rating:

5.0

Great customer service 👏

Rating:

5.0

First time Uhaul customer for our big move, excellent customer service at this location. Staff was very friendly an welcoming, would recommend to anyone!

Rating:

5.0

N/A

Rating:

5.0

John was the best. Very patient with me. He has great customer service. The pick up was fast and the drop off was smooth. Definitely recommend this place to rent a uhaul. Thank you again, John.

Rating:

5.0

👍

Rating:

3.0

Employee was late to open store. Had to go into warehouse of host business and find someone to help.

Rating:

1.0

Better staff and better communication to customers and true to commitment

Rating:

5.0

Great service! I’ll definitely try this location again.

Rating:

3.0

Better communication as well as insuring we have everything we paid for.

Rating:

4.0

Great service

Rating:

2.0

The location described in google is wrong. Took us a long time to find the real entrance, I had to walk in the middle of a bunch of boxes and it felt like an improvised area instead of a professional setting. The manager service was good though.

Rating:

2.0

There was no clear signage about where to check in. The reservation rep told me the location was open but it was not and only had mobile check in.

Rating:

5.0

Todo bien muy buen servicio y amables gracias

Rating:

5.0

Things were great as is! I wouldn't change anything except for maybe the entrance sign. It's a little confusing. It says "Employee Entrance" above the door.

Rating:

3.0

Your computer system needs updated!!! When we first started this your computer took more time finding info than my iPhone!! Also in California the transportation store wasn’t open when we arrived to collect our belongings!! The personnel at the Taylor location told us that they were open on Saturday, so we have to make other arrangements!!

Rating:

5.0

Tatiana was amazing! She was on time and checked to see if I was doing alright throughout my time unloading. I would highly recommend UBox and Tatiana’s customer service was impeccable!