Customer Reviews for Sunset Rentals
(U-Haul Neighborhood Dealer)

1,655 reviews

958 N 1100 W   Saint George, UT 84770
(Just off Sunset behind Xpress Lube)

(435) 628-0847

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 628-0847

958 N 1100 W
Saint George, UT 84770
(Just off Sunset behind Xpress Lube)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 7:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Again, staff were very helpful.

Larry U. 
Rating:
3.0

Customer did not leave a comment.

Angela W. 
Rating:
4.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

The gentleman was very helpful and friendly.

Carol P. 
Rating:
5.0

Thank you

jeff S. 
Rating:
4.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Great customer service!

Bobbie W. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
4.0

More specific directions on where to park unless it really doesn't matter. But even that would be good to know. It was a big space with room on the street even

Preston M. 
Rating:
5.0

Nothing

johnny L. 
Rating:
5.0

Customer did not leave a comment.

cliff W. 
Rating:
5.0

easy to rent and very helpful staff I would rent from them in a heartbeat

ron B. 
Rating:
5.0

Customer did not leave a comment.

ATHENA M. 
Rating:
5.0

Brant was very helpful.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Develon I. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
3.0

Tires were very questionable for a 1500 mile trip. Ion returning equipment there was not enough help & customers were irate. We ignored the other customers but had to wait a long time to return our rental.

Londa D. 
Rating:
5.0

Customer did not leave a comment.

layne S. 
Rating:
5.0

We've used them before snd will use them again.

Craig B. 
Rating:
3.0

Requested 10' truck but got 15' truck

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

jimmy W. 
Rating:
5.0

Awesome service as always!!

Felix G. 
Rating:
5.0

Owner was very helpful--again.

W Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Highly recommend!!

Felix G. 
Rating:
3.0

Be friendly, smile, show appreciation for customers. That said, the equipment worked well.

Curtis T. 
Rating:
4.0

Good friendly service. I'll rent from them again and recommend them to friends.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

KEVEN M. 
Rating:
5.0

Best service in town! Always available and ready to help.

Felix G. 
Rating:
3.0

Nothing

leslie F. 
Rating:
4.0

Maintain the equipment better. Drove 40 miles on the hub started to come off. Technician that came out to replace it did a great job and ended checking and replacing the other hub.

TAMELA B. 
Rating:
4.0

Customer did not leave a comment.

RICK C. 
Rating:
1.0

The rep is a disgusting example of a man. He has no compassion for his customers, and needs an education on how to be caring and compassionate to other people. He has a bad attitude and is a flat out jerk. I told him that I am handicapped and cannot walk. He said that the application has to be filled out in the office because that is where the computer is. But all he did was ask me questions, which he could have done from the car. I told him that I cannot walk and he persisted that I come in the office. He is a rude representative to be working for uhaul. I will be leaving a bad review on the internet about this location.

Russell J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

Was told I could drop at Washington location, but was not allowed to upon returning. Was told they were not accepting vans. Was told to bring back to pickup location. That cost 17 extra miles that I was charged for & 1.5 hours extra time. I was pissed.

ROB L. 
Rating:
3.0

Customer did not leave a comment.

Cory P. 
Rating:
3.0

Customer did not leave a comment.

Luke D. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Customer did not leave a comment.

Cindy H. 
Rating:
5.0

The staff is great.

CHRISTOPHER B. 
Rating:
4.0

This comment isn't for this site as the place was great and the gentleman that helped us was a pro, but for the way trucks are rented. I was told my rental would be for 3 days, but the scheduled rental went from 8:00 am 3/12 - 8:00 am 3/14. That's only 2 days. Why charge for 3 but only allow for 2? It's shady.

Thomas W. 
Rating:
3.0

Just dropped off the truck after hours. Parking was difficult. Otherwise no problems.

Mark F. 
Rating:
5.0

Will absolutely recommend the staff at Star towing.

Cynthia K. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Absolutely amazing staff. No suggestions on improvements

Cynthia K. 
Rating:
4.0

Customer did not leave a comment.

Wilson K. 
Rating:
1.0

Very poor customer service, trailer lights malfunctioning

Juan C. 
Rating:
4.0

it was not full of gas:/

ALYSSA T. 
Rating:
3.0

Customer did not leave a comment.

Dakota S. 
Rating:
2.0

Customer did not leave a comment.

wojtek I. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
3.0

After hours

Franklin L. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Took a long time

Chad L. 
Rating:
5.0

Customer did not leave a comment.

BERT D. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Friendly and willing to help any way possible. Thank you for waiting for us to arrive. on a Friday evening, nonetheless, even though you did not have to be there for use to return the rental!!! Thanks again!!!!!

Bryce M. 
Rating:
3.0

Some truck issues and light out in back cargo area.

Cameron C. 
Rating:
5.0

The inside of the trailer was fairly dirty but in very good working condition. It got the job done.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
2.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Booked wring location to return to

Leannasue S. 
Rating:
3.0

I was over charged

Heather W. 
Rating:
3.0

Provide some customer service training. While the guys provided basic information and provided what I needed, they acted like they'd prefer not to do business with me because I what looked like. Especially because I was excited about going to “California “. Race, culture, and preferred politics should not have anything to do with being friendly or providing good customer service. I said little, but I felt like these guys didn't like what I looked like. It's unfortunate, because I acted friendly and got “attitude” in return. It didn't bother me because I'm confident in who I am and I don't let the negativity of others change how I treat them. However, you asked! And I give my opinion because other people may be offended by this treatment. Many like me and more people from liberal cultures are moving to and from St George and you're a public serving business, so these “locals” better get used to it. I also had a friend who rented from them and received the almost rude behavior when renting a truck. They were also dismissive of her as a woman. If there was a choice most people would go elsewhere.

Darryl Z. 
Rating:
3.0

Location is closed half of Saturday and all day Sunday. This doesn't provide much help for people who might need it.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
4.0

A little more explanation regarding the rental details, such as how the gasoline levels on return are expected, would have been helpful. Sort of had to figure that out for myself.

James B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE M. 
Rating:
4.0

Customer did not leave a comment.

DON B. 
Rating:
3.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Don N. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
5.0

Nothing, they have been great and I've used them twice now!

Lauri M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
2.0

The trailer was quoted to have a ramp, it did not. The lights on the trailer didn't work and there was no pin to secure it.

keanne B. 
Rating:
5.0

This location has always been great! I have used them often.

Greg Z. 
Rating:
4.0

Customer did not leave a comment.

Garrett F. 
Rating:
3.0

The attendant who helped me seemed somewhat bothered by my presence.

joshua J. 
Rating:
1.0

Rent from TJ's, they have great customer service there. I do appreciate that sunset was open for a few hours Friday before New Year's - but they treat you like they are the ones doing you a favor….not like you were the ones paying them. They have the customer relation backwards. It was unfortunate for me. Also all the info listed on the U-haul's website hours was not accurate. Back roll up would not go up and down easily. It would stick really hard at the bottom. The front left side leaked wAter. They said uhaul isn't guaranteed water proof only water resistant…. Terrible. It was all caulked up, they knew it leaked and had an answer for everything! To top it off the day time running lights on the right side stopped working. A real problem when I was driving home late at night. But on the bright side at least it had good tires and rolled straight!

Ira M. 
Rating:
5.0

Friendly and fast service. Set me up with the correct hitch and ball.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Tammy P. 
Rating:
5.0

Customer did not leave a comment.

Tat C. 
Rating:
5.0

Nothing, Kevin made sure it was smooth sailing.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Everything is fine. You're doing it right.

DAVID S. 
Rating:
4.0

All went well on hook up but they didn't check brake and turn signals for function. I checked later and they were working fine. Checking them should be part of the hook up process.

Robert H. 
Rating:
2.0

The gentleman who helped us I believe his name was Brent was extremely curt and unfriendly. He was as pleasant as a rabid badger. The uhaul was fine but I would choose another location if ever a next time. Customer Service is important!.

Carolyn H. 
Rating:
3.0

Not very friendly and unclear how to drop off trailer.

Morgan J. 
Rating:
5.0

Customer did not leave a comment.

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
No reviews have been submitted for this location.

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