JP K.
Mat on van floor makes moving heavy items difficult
Customer Reviews for Sunset Storage Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Sunset Storage Center
LINDAM G.
Perfect as usual!
Emmett O.
The online check in/check out process is onerous. I understand that this is a big piece of equipment that you're renting out but find ways to streamline the process.
kelly G.
Not a thing! Pleasant in the office. Provided clear instructions. Made the process easier than any other uhaul service that I have used in the past. Truck was clean. Location was easily accessible!
DAVIDW B.
Great customer service.
TONJAJEAN H.
Great customer service. Great location!
RICHARDJAY C.
Nothing
MICHAEL H.
Make sure the wheel is chocked when you
John T.
Really great experience - thanks for the help!
ROBERTM K.
very friendly, vehicle was in great condition
Michelle S.
Thank you for the nice experience...the van was ready to go. I really wished there were more options for vehicles as I needed a bigger truck. Therefore I had to make two trips.
Kimberly W.
It's frustrating that a trailer was reserved closer to home, then I'm notified I have to drive to a different location.
Maddie G.
Always pleasant and willing to help. Highly recommend this location.
KEVINPAUL S.
Very personable and reasonable rates.
Darrin K.
Truck was in excellent condition. Got great fuel economy picked up the truck with no problem dropped it off with no problem overall great experience
Micah J.
Very helpful and courteous staff great place
Scott B.
I have rented from this location many times. Always a pleasure doing business with. I'm a very happy customer
Mark T.
I've used this location numerous times before and am throughly satisfied with the service
Wallace G.
your rates seem a little confusing ? It was advertised a rental truck with 15 foot box was to be $29.99, I was charged over $110. Why?
Joel B.
Open business earlier
Wilfred R.
GREAT JOB AND STAFF
Myles G.
The online service had one for me on transit rd a few minutes away but due to lack of organization I had to drive to irving. Thanks U-haul for making me go everywhere. The worker at the Irving location was very pleasant
Larry M.
Hooked up trailer and made sure all lights were in working order. Great Place!
Elmer M.
service was above excellent
Scott B.
Very happy with the man who helped me at this u-haul location, Irving NY. I've rented both a trailer and a truck from this location and I'm very happy.
Penny B.
This dealer "Rob" was friendly and wonderful making pick up and return a pleasure! Now the Victor, New York location "Monty" needs to take some lessons on common courtesy and loose his pompous male dominant ego! What a attitude he has! WOW
Miguel R.
Really can't say much about improving, the gentlemen at the counter was great, great customer service
JAMES S.
Sunset Storage Center's service was exemplary. The tow dolly might need the left taillamp serviced, or a ground repaired, which is only miinor. The equipment itself is well-built. Happy to recommend to others. Thank you.
mark B.
Great friendly people to deal with and great price also.
WEITZ C.
Fast service, helpful owner. Would definitely recommend.
Wayne S.
Excellent as usual! Thank you
Leon R.
Trailer looked used and abused. Gentleman at pick-up was very helpful, but getting to the trailer was quite a drive for us. We ordered pick-up in a location about 5 miles from our home and was directed to this location (some30 miles away) less than 24 hours before scheduled pick-up. Working with customer service was a total frustration. Nasty and un-responsive other than to recite company policy, and blame me for ordering the trailer two days in advance. Only made worse by the rep said they know where the trailers are all the time, but couldn't notify me of the pick-up location when I ordered the trailer.
Jamie H.
It was great. Don't change a thing
Scott B.
It was great can't say anything bad, or what to improve on. Just out right great place and people. Thank you again.
Stephen D.
I was told that I could not rent a u-haul trailer because someone in my family put me down as a driver when they rented and they didn't pay so the only way I could rent was to pay their bill even though I was not the one responsible for the bill I don't think I should be required to pay for someone else's bill I have rented every year and have always paid my bills feels like I was robbed
Stephanie D.
Management/customer service is awful (Matthew).
Richard L.
Rob does a great job! I was a day late for my pick up (travel issues) and after traveling 40+ hours by bus I was thankful for the quickness and efficiency Rob provided. I was in and on my way within 15 minutes. Thank you Rob
B C.
Work out your logistics, so that I don't have to travel an extra 20 miles to get a smaller truck than I ordered.
Robert W.
Nothing
Dale M.
Install electric windows. Hand crank windows are antiquated.
Carolyn G.
Nothing to improve. Great customer service. Great place. Great product
WILLIAM Q.
have more vehicles and trailers in stock
John T.
The drop off procedure is not intuitive, but even though I am bad at using my cell phone for stuff, I apparently did it correctly.
Susan J.
Really great service, representative was very helpful. Everything about this experience was beyond expectations. I give this location and staff 5 stars *****
RAY T.
Bob, is one of the most professional people I have ever met in my life. You talk all the time that I needed to explain the different applications for my project. I would recommend U-Haul in Irving New York to anybody. It was a pleasure doing business with him
Justin R.
Great customer service
HAROLD P.
Complete satisfaction!!
LORI T.
Very friendly and helpful will definitely return to this location next time we need a uhaul!
NOREEN E.
Sunset storage center is where I have gone a few times to rent u-hauls. The owner is friendly and helpful.
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