You moved my pickup location twice. I was supposed to pick up 10 minutes from where I needed to use it for a one way trip. First you moved my location to an hour away because you didn't have my truck but screwed up again and didn't have a truck at that location either. I had to drive an hour and a half after picking up the truck, then almost 2 hours to where I was going. This was terrible service and makes me reconsider using you in the future.
Michael O.
Customer Reviews for Sunset Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get the location a trailer dolly so he can move trailers around. I had to help him move a car dolly by hand in order to make room for me to park the 6x12 trailer I was returning. Then we had to hand lift the trailer off the ball of my truck. Please get this gentleman the right equipment for the job before someone gets hurt.
Daryle L.Everything went very well for me completely satisfied would recommend and would use again
jennine S.Fast and easy. Friendly service. Very nice location.
Susan B.I was given two different locations for pick up in my confirmation emails. When I called to figure that out, they gave me the one furthest away and totally out of my way. I asked for something closer and was given the location above. When I went looking for my confirmation email I couldn't find one. It was sent to an old email, which hadn't been used for any of these transactions. I was also never offered any of the protection plans either on the phone or in person. On the positive, the cargo van was a comfortable great ride!
Elaine F.Ron is always great to work with!!
MIKE B.Wouldn't change a thing! So helpful, service was quick. And very friendly
DEB A.Great ride..app. experience wasn't great but eventually figured it out..
Alan H.Tell me what the separate $120.00 charge was that didn't get on my official U Haul bill
DANIELR R.U Haul sent me to drop off at a closed location after I told them I did not have a smart phone.
DANIEL S.Whole experience was excellent.
Mike E.The trailer had an older tire on it .. it looked like it had cracks in the sidewall and a small slice in the sidewall of the tire
Steven C.Make sure if you're closed someone reaches out to your customers. Try to clean off the vehicles I got freezer burn on my fingers trying to clean off a 26' truck by myself, still can't feel two of them, when I called the lady told me she would give me the district managers number and never did. The movers I hired through their service were amazing though I definitely tipped them well for their amazing help.
Katie P.Great to deal with!
KATHERINEANN B.I was happy with the service, thank you.
brian C.I was very pleased with the service and the equipment.
GARY J.U-Haul app did not work well with truck drop off. It would not accept our pictures for truck verification. The webpage did, thankfully.
kaitlyn L.Very good experience. Highly recommend
MARKDAVID L.Very nice and helpful staff!
KIM S. | Overall ExperienceRob was great. He delivered as promised, was very friendly, knowledgeable, and accommodating to my needs. I will be renting more often due to the ease, great service and reasonable prices. Only complaint is the standard dolly security strapped in place not requested took up floor space and I didn't want to move it to have to pay extra so my mower wouldn't fit. Strapped on wall would be a benefit. I will surely be back and might even get a hitch installed so I can't rent the trailers too. Rob is a standout of customer service in this age of employees who don't care very much. See you again! John Mateszon
JOHN M.Nothing. Rob made the whole experience very pleasant. Thanks!
SUSANM L.Check in went perfect, instructions for drop off after hours was well explained. Thank you for the excellent service.
WILLIAMANTHONY M.Nothing, this location is run very well.
Gary N.Fast and easy. Convenient location.
THOMASMALCOLM L.Customer service was amazing , even have indoor heated storage for my motorcycle. Access was easy and convenient thank you for 2 years of great dry storage
Gregory B. | Overall ExperienceEverything was perfect, drove in , they hooked up trailer, signed paperwork and away I went. 5 X 9 trailer was perfect for hauling motorcycle. plenty of D rings to tie it down. for sure would do it all over again. the easiest way to go. Thanks!
JOSEPHR T.Easy to locate and convenient.
RICHARDBENTLEY S.Great drop off location, with friendly helpful people
David C.I'll definitely do business at the Irving NY location again( Sunset). He made the process easy, fast and friendly.
Joanne M.Nothing everything was great thank you.
ANTHONYSHAWN JR T.The agent at this facility was extremely courteous and very helpful!! Very impressed. I will try to use their equipment again!!
HARRY W.The only complaint I have is the price. Very expensive and no veterans discount offered. You'd think that a company founded by veterans moving would offer a veterans discount. I was told there wasn't even a discount for uhaul employees. Family should always come first.
JOHN K.Hrs say they open at 9am I left at 915 still not open didnt receive receipt till 1030
STEVEA S.Make sure someone was around
Shenandoah K.Am currently awaiting the mgmt from location to CORRECT their mistakes on official paperwork: they have until 2/22/21 before my lawyer gets involved.
CATHERINER E.Some of the vehicles coming from Arizona to NY need BETTER TIRES for this region. IT SNOWS HERE 6 months out of the year! Please give $$$ to this location for Winter tires ( which can be used efficiently year round) Otherwise, we are very happy with this Irving, NY location. The Manager needs a Raise.
JOHNWESLEY ALSON N.Mat on van floor makes moving heavy items difficult
JP K.Perfect as usual!
LINDAM G.The online check in/check out process is onerous. I understand that this is a big piece of equipment that you're renting out but find ways to streamline the process.
Emmett O.Not a thing! Pleasant in the office. Provided clear instructions. Made the process easier than any other uhaul service that I have used in the past. Truck was clean. Location was easily accessible!
kelly G.Great customer service.
DAVIDW B.Great customer service. Great location!
TONJAJEAN H.Nothing
RICHARDJAY C.Make sure the wheel is chocked when you
MICHAEL H.Really great experience - thanks for the help!
John T.very friendly, vehicle was in great condition
ROBERTM K.Thank you for the nice experience...the van was ready to go. I really wished there were more options for vehicles as I needed a bigger truck. Therefore I had to make two trips.
Michelle S.It's frustrating that a trailer was reserved closer to home, then I'm notified I have to drive to a different location.
Kimberly W.Always pleasant and willing to help. Highly recommend this location.
Maddie G.Very personable and reasonable rates.
KEVINPAUL S.