A bit deceptive in pricing.
Elaina H
Customer Reviews for Sunshine Pools Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
MICHAEL AIt was closed when I dropped off. Had to use app to return. Had issues with app Had to call to speak to u haul. Don't recommend returning with app
SAMANTHA PCharged me for equipment that I paid for that was not on the truck.
Bryan RI’m very upset that I wanted a appliance dolly and wasn’t given one but I’m being charged for one if there was any other moving truck company I would use them over U-Haul I have used U-Haul three times and have had issues every time
Julie AHelpful staff and nice equipment
ETHAN Fnothing to change, very friendly and helpful
Robert WYou need to make sure all your employees know what each other is doing when others are not working I went to pick up my refund and the employee didn't know what I was talking about and wasn't going to give me my refund also I got my refund and someone called and said I needed to come get my refund
LINWOOD SYou website has issues. I selected for "Were the personnel helpful?" the option "Not Applicable", as it was an after hours drop off. However, the website told me I had to respond to that question, even though I had done so.
Brian TAmazing experience renting the auto transport dolly from the sunshine pools location ! Stephanie was knowledgeable , friendly & helpful . Picking up & returning was very easy , will definitely rent U-Haul equipment from this location again !!
Heather WDidn’t speak to anyone when I dropped off
Julie ARenting from here was very easy. The staff is friendly and helpful. I have used them before and will do it again.
Michael LThe staff at Sunshine Pools location is always fantastic. They are friendly, knowledgeable, patient and helpful. Excellent customer service is getting more difficult to find. It is in abundance here.
Anika MVery pleasant and willing to help. I would recommend this location.
Karen DFriendly staff
CRYSTAL PSunshine Pools Location is the best U-Haul experience I ever have. Staff are so nice and helpful. Everything is explained clearly and comfortable. Just the best.
Anika MGreat customer service!
JODIE WExcellent
chris hI'd say absolutely nothing your doing it right and the lady who helped me was absolutely first class all the way start to finsh
Anthony SVery clean & professional service.
Lisa BNothing to improve, they are awesome at this location.
KAREN GDrop went extremely well, very helpful!
William VFriendly
Jeffrey DWe were told we could drop off anywhere. However we were charged a fee because it wasn’t our reservation location.
Dyana MN/A
JAMES TPrompt and helpful service, way better than the average Uhaul center.
ted t | Overall ExperienceTight parking. Attempted to park out of the way.
Gregory KThe tires were low on tread. I suppose it's my fault for not insisting on new tires. I had to call for road side service halfway through my trip because they were bald. Also I was not offered moving helpers. I only heard about them when I called to extend my contract. I am an old lady with a 2800 mile trip traveling solo. The trailer was clean.
Kathy KThis location is good only if you are wanting to pick up and drop off your rentals.
Kendra BThe company obviously has no consideration for its employees, customers and third party locations. Customers are expected to follow their contract to a t until Uhaul decides to change it in the middle of a move.
Joseph CWas not my first choice when I made the on-line reservation but worked anyway.
Christopher HGreaat service!
Melinda MAlways professional and easy to conduct business at this location. Access to more open trailers would be good.
PETER CEquipment was ready when i needed it
DANIEL LThe service I received from Sunshine pools was excellent! Very friendly staff and I would definitely use their services again.
Chester BThe truck needs its filters to be changed. The air quality of the air conditioner wasn’t a pleasant smell..
celia gVery pleasant, helpful and efficient people there.
SANDRA Mother tahn the 24/7 app not working everything was fine
Norman MAt pickup, the truck had not been cleaned after previous use and transport trailer had a soft tire - obvious to the naked eye. When concern was expressed, I was instructed to drive 1 hour to another facility for a tire replacement. Improvement needed; DON’T SEND OUT DIRTY EQUIPMENT IN DISREPAIR.
david lThe drop off directions in the pamphlet direct customers to U-Haul.com to return equipment after hours. The site would not work after step 3. We searched for an app, and that was much faster and efficient. Your informational pamphlet should be updated.
Cherie PNo improvement needed. Great friendly service. Best experience i have had renting a trailer.
Anika MPicked up the rental with less than half tank. After returning it they charged my card for 130 bucks and haven’t answered the phone in 2 days!
Dean LVery efficient, professional, and friendly.
Martin BI will be using this location again soon!
KATIE T