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Harold G
Customer Reviews for Sunshine Pools Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting from here was very easy. The staff is friendly and helpful. I have used them before and will do it again.
Michael LThe staff at Sunshine Pools location is always fantastic. They are friendly, knowledgeable, patient and helpful. Excellent customer service is getting more difficult to find. It is in abundance here.
Anika MVery pleasant and willing to help. I would recommend this location.
Karen DFriendly staff
CRYSTAL PSunshine Pools Location is the best U-Haul experience I ever have. Staff are so nice and helpful. Everything is explained clearly and comfortable. Just the best.
Anika MGreat customer service!
JODIE WExcellent
chris hI'd say absolutely nothing your doing it right and the lady who helped me was absolutely first class all the way start to finsh
Anthony SVery clean & professional service.
Lisa BNothing to improve, they are awesome at this location.
KAREN GDrop went extremely well, very helpful!
William VFriendly
Jeffrey DWe were told we could drop off anywhere. However we were charged a fee because it wasn’t our reservation location.
Dyana MN/A
JAMES TPrompt and helpful service, way better than the average Uhaul center.
ted t | Overall ExperienceTight parking. Attempted to park out of the way.
Gregory KThe tires were low on tread. I suppose it's my fault for not insisting on new tires. I had to call for road side service halfway through my trip because they were bald. Also I was not offered moving helpers. I only heard about them when I called to extend my contract. I am an old lady with a 2800 mile trip traveling solo. The trailer was clean.
Kathy KThis location is good only if you are wanting to pick up and drop off your rentals.
Kendra BThe company obviously has no consideration for its employees, customers and third party locations. Customers are expected to follow their contract to a t until Uhaul decides to change it in the middle of a move.
Joseph CWas not my first choice when I made the on-line reservation but worked anyway.
Christopher HGreaat service!
Melinda MAlways professional and easy to conduct business at this location. Access to more open trailers would be good.
PETER CEquipment was ready when i needed it
DANIEL LThe service I received from Sunshine pools was excellent! Very friendly staff and I would definitely use their services again.
Chester BThe truck needs its filters to be changed. The air quality of the air conditioner wasn’t a pleasant smell..
celia gVery pleasant, helpful and efficient people there.
SANDRA Mother tahn the 24/7 app not working everything was fine
Norman MAt pickup, the truck had not been cleaned after previous use and transport trailer had a soft tire - obvious to the naked eye. When concern was expressed, I was instructed to drive 1 hour to another facility for a tire replacement. Improvement needed; DON’T SEND OUT DIRTY EQUIPMENT IN DISREPAIR.
david lThe drop off directions in the pamphlet direct customers to U-Haul.com to return equipment after hours. The site would not work after step 3. We searched for an app, and that was much faster and efficient. Your informational pamphlet should be updated.
Cherie PNo improvement needed. Great friendly service. Best experience i have had renting a trailer.
Anika MPicked up the rental with less than half tank. After returning it they charged my card for 130 bucks and haven’t answered the phone in 2 days!
Dean LVery efficient, professional, and friendly.
Martin BI will be using this location again soon!
KATIE TVery nice experience
BRENDA DGreat customer service on both ends.
Joseph MFind the customers destination and ensure the equipment is appropriate for the area.
charles kTurning in my truck on an icy winter's day was tricky, especially with a very steeply graded hill right outside my new home. The UHaul agent in Jay at Sunshine Pools was so helpful, giving us an extra day to get there. Fortunately, the ice melted enough for us to take another try at it later in the day, and it all worked great. It was a smooth process, start to finish. :)
MELISSA CThis was not our preferred location, but we were not informed that our truck would not be available at our preferred location until after we were scheduled to pick it up. Not only did this delay our trip, but it was inconvenient. U-Haul needs to do a better job communicating with its customers in advance of their rental date.
Mark CHad to connect trailer myself in 20 degree temperature. everything was frozen. Not a fun experience!
HECTOR TOn line pickup process VERY difficult. Didn’t use mobile return for fear of difficulty. Location staff very helpful. Our vehicle was blocked in at location by a returned truck so waited for help as it was a holiday and location was closed. Waited on hold with uhaul 32 minutes while I had a crew waiting at my home to load truck. Total pickup process took 90 minutes and it was only 10 minutes from my house. Very frustrating! Returned truck 14 hours early from my 48 hour rental period for fear of difficult return mobile process on a Sunday.
Jamison SGot charged a $19 gas fee the last time I rented a truck. Uhaul said they would call me back to discuss the inaccurate charge. They NEVER called. NOT GOOD. All charges this time were accurate . NOT so the time before. Randy Cook 207-491-3479
randy cVery helpful and competent staff helped on my way.
PAUL Mno one was there, they weren't open so i had to drop off then call to make sure they knew i returned it on time.
Brenda MOnline pickup and drop off had issues. I found website to be hard to deal with and even though phone was set to show/allow location I was unable to get past location.
THOMAS NThe people there a very very friendly and very helpful I would recommend it to anybody
BARBARA TDo not allow smoking in the vehicles, it stinks.
Scott MAccommodating service.
Michael CThe people at this company of a very very nice I would recommend them to anybody they go above to help you
Barbara T